This store needs a better management, if you hand written to be close at 8:15 pm and a customer…read morecomes in at 8:03 pm, they have plenty of time to to get what they need rather than being kicked out.

So, I've been a customer for a few years and had good experience every location I visited until I…read morewent to this one. You see, I went in to return a pair of work/tactile boots and some of the workers looked at me a little weird. Aside from that the older gentleman accused me of coming in regularly to return things and this would be the last time I can do this. So, I said in reasonable defense "I have not ever done this, this is only the first time I returned anything at big 5. Anyway, he said well, someone who looks like you keeps doing this. (By the way, I'm a black woman). So he reluctantly does the return and warned him not to judge anyone this way, but he just kept arguing with me. And the other employees were just standing there just simply not caring. I'm writing this review in the hope that NO ONE, especially a person of color has this experience.

I'm not sure some of those other reviews are about the outlet store in Des Moines, WA. They have a…read moregood selection and some things a really good price. Always worth browsing. Customer service was good too.

I purchased a pair of winter booties for $90 and they were absolute junk... Booties were/are…read moredeformed and flawed in almost every way! Not wearable... So, adhering to OR return guidelines, I sent the the booties back, which they acknowledged receiving. The debit card I used to purchase these winter booties no longer exist, as I no longer use that bank. When I called to tell OR about my changing financial situation, they literally told me that they could ONLY REFUND TO THE PURCHASE CARD/BANK, which as previously stated, no longer exist... When I vehemently complained about not offering me an alternate refund option, OR basically said, "Too bad, deal with your bank". I no longer exist in the eyes of my old bank, so how the hell am I supposed deal with a bank that is NOT my bank... Outdoor Research literally stole my money!... It's NOT over!

I searched for camping rentals online when I went to the Gorge for ABGT Weekender, and I found them…read moreand was pleased to know they offered complete kits for rent instead of renting each item for a fee. The gear is basic, but very functional, well-maintained. I got the concert camping kit and added the kitchen kit which worked well for me and my buddy. Will consider renting from them again for camping trips in the PNW. The convenience of not having to lug my own gear in flights is all worth it!

Back 40 supplied my family of 7 people (teens to adults) with everything we needed for a 3-day trek…read morethrough Olympic National Park. Since we flew in from out of town, having everything pre packed helped immensely. The gear was great quality and condition, and the customer service was top notch the entire process. What a great value. We were so glad to have found Shannon and her team, and highly recommend them to other adventurers. They helped make our first family backpacking trip an incredible experience!

Amazing friendly service. The owner was so helpful. Our family is now life-long customers. Don't…read morehesitate to stop in!

Best ski rentals and snowboard rentals in tacoma!…read more These guys will take care of you :)

I hate to leave a crap review because for the most part have had good experiences shopping here but…read moretoday I went in specifically for their buy one get one 50% off sale and when I got to the counter everything rang up full price. I showed the cashier the signs, there were over a dozen throughout the department. He said that the sale was over and they just hadn't taken the signs down yet. No date on the signs, no sorry, nada. He wouldn't honor it. Off to somewhere else to shop for me.

Got a great new shotgun from the Federal Way store. Staff was very helpful and patient while I got…read morethrough all the legal tape. Very polite people and the store is very nice and clean. Great selection of items to choose from. I'll definitely be back.

Wow! What a great shop and so helpful. I got out of work late and called Jake ahead for our chain…read morerental. We needed to rent chains for our visit to Mount Rainier National Park and would get to Ashford after they close at five. Jake was more than accommodating arranged everything, sent us pictures where to pick up the chains and was cheerful about everything and gave us great tips on the park. Highly recommend this Shop. They have a run cafe, rental and retail with local guides too. We'll be back.

When traveling to Mt Rainier National Park be sure to stop by Whittaker Mountaineering for gear and…read moretire accessories to rent. If it's a peak tourist season you may want to reserve the your gear prior to arrival due too supply shortage. The web is extremely user friendly, and provides a lot of details which is helpful for first time visitors. I also really appreciate fair rates, for reference our tire chain rental daily rate was $27.

John was phenomenal. My family and I arrived in Seattle as a last minute trip and were totally…read moreunprepared for the cold weather. The store was closed but John let us in early to try on clothes and purchase. He also helped us with local travel ideas and logistics on how to navigate through town. Can't speak highly enough about his friendliness and customer service. We LOVE our marmot jackets and fleeces.

Went to get a good pair of everyday boots and was helped by Moira (hope I spelled that correctly)…read more She was helping 3-4 other people yet was really fast to help me find different shoes in different sizes. Walked out with a great pair of Danners. They were a perfect fit! Not cheap but what good pair of boots is.

Went in the evening on 8/28 to buy shoes before a trip. Was discussing my goals with my fam who…read morecame with me and the woman working the shoe section was chatting with someone but somehow heard me utter my shoe size and practically had me figured out by the time I made up my mind about what I wanted. Also saw me eyeing another shoe and ran and grabbed that one as well. Very attentive and nice experience, will definitely return!!

My dad and I have been coming to Moxies for the last 30 years, and we love having a real live…read moreprofessional winter sports guru to go to. I finally had my boots custom fitted and this guys just is the best, they don't make em like him anymore

I rented some snowboarding gear for Christmas Day shredding from Moxie and Yvette (the two amazing…read moreowners of this shop). Due to an unfortunate circumstance with one of my bindings I was unable to ride the board I rented, causing me to rent another board on the mountain. Moxie and Yvette were very compassionate of the circumstance and offered to let me rent again in the future free of charge for the time I missed using their rental. Highly recommend this shop as they treat you like family from the moment you walk in and not just another dollar in their pocket. Merry Christmas!