Items were mis marked price wise in the store and manager, Jay, would not honor the mis marked…read moreitems. A whole wall of weights were marked at a much lower price then they tried to charge me and then they wouldn't honor the price the items were marked as. Terrible customer service and didn't offer any solution. Very disappointed with how manager Jay handled the situation.

Went to buy a pair of adidas Grand Court 2.0, which were cheaper than Amazon at the time. I also…read morewanted to check my shoe size using their foot measuring device. A nice overall selection of general sports and fitness gear. Good experience. The previous Renton location was where I purchased my first and second barbell set as a kid with my paper route money. I still remember being impressed by the employee power lifting this big 150lb non-symmetrical box into my parents car.

Great curator with fantastic thrift prices. Thank you for organizing it by items and making it feel…read morelike a boutique

I love this little shop. The associates are so friendly and they have a great section. Get on their…read moremailing list to find out about their awesome sales!

Roamed around this store for over 30 min- not one staff asked if I needed assistance. Some nice…read moreproducts and I would have liked to learn more but alas. I left without anything.

I purchased two EOS down jackets and an UL quilt this year from Feathered Friends. The products…read morethemselves are good. I was pretty disappointed though to see that they do not have a complimentary return policy. I asked customer service about this and they directed me to the FAQs. Just kind of seemed to me like not the right way to manage customers who have spent $1,000 on their merchandise in a couple of months. Fortunately, there are plenty of options for down goods that are still made in the United States (not fictitiously made in Canada). Look elsewhere.

I purchased a sweater end of April. I tried on at home and did not like the fit. We live about 40…read moreminutes away and was unable to make it to store to return until today - day 32. They have a 30 day return policy. Sweater never worn with tags on. The young kind sales gal called a manager to ok being 2 days late. The manager, with no smile or customer service skills sober faces said no exceptions and walked away leaving the sales girl sheepishly following orders but with grace and apologies. Not so the manager. I have to go back when I have time and on my way to mountain to use the credit-- but will never shop there again.

Terrible customer service, I went to Fred Myers for my fishing license. I won't be back to this…read moreplace.

I'm forever a fan of any shoe store that specializes in what they do. And they definitely…read morespecialize in wide shoes here. Walking in, I had no idea what to expect. Honestly as a 40 something year old who wants to remain forever young, I thought the choices here were going to be more senior citizen status. But who am I kidding, my shoe preference is definitely comfort over everything. However, I'll have to admit they had a pretty decent mix of styles. The gentleman helping us (who I assumed is the owner) was very helpful, informative and knowledgeable. We talked about width sizes and how people think width sizes work vs. how they actually work. He suggested to measure my foot because people don't always wear the correct size shoe. In the end, What I genuinely appreciated was no pressure to buy. I was left at my leisure to look and ask for what I wanted. When I caught a boot that fancied my eyes, he didn't have my size in stock but came out with one size smaller and He brought it out and helped me put it on. What shook my inner soul was the fact that he was able to instantly slide the zipper up my thick ankles and calf. No hesitation, no resistance, nothing! I stood up and was amazed at the comfort. Even in a boot one size smaller than I normally wear. I wanted to buy that size but he was very concerned about the toe room and informed me about how much toe room I should actually have. So he said he could order my size and because they were in stock at the distribution warehouse center that was close, I would have the boots in 3-4 days. And as promised he called me and I had the boots in 3 days. I was also given good information on when to buy future shoes for different seasons. So that information was beyond helpful. It was good to hear when the good stock would be available. I had such a good visit and experience, I wanted to write my review quickly after my visit but decided I would wait until I picked up my shoes. I wanted to see if I would have the same experience and I did. In fact, the same gentleman was helping another customer who was a first timer and he was just as friendly with her as he was with me. And he didn't even get the sale but he treated her very genuinely. Boots in hand and took them home and they fit even better than expected. I can't wait to go back for more shoes. Sandals, tennis shoes, ankle boots, dress flats, - they all are calling my name.

Great store! We went in on a Saturday afternoon because we work during their weekday hours and they…read moreare closed Sundays. Despite the store having 3 other customers, we were helped promptly. We tried on about 4 types of shoes and decided on 2 of them. One was not in stock in the color we wanted so they ordered it from their Edmonds store and will call us when it comes in. The store is small but they have a lot of shoes in back. The shoes on display all have the prices listed on the soles but the actual shoes from the back and the boxes on sale didn't have prices listed on them so they had to tell us the prices. The shoes are very comfortable and high quality but you'll be spending a premium price for them. The ones we got were around $170 and $140 ( that one was on sale). The staff was so nice and helpful

Hi, my name is Sophie. My mom and I walked in with no knowledge of boots. Emery helped us find…read moreboots that would be good for horse back riding, which is what I needed. I was initially going to get these boots that had ridges in the souls, but Emery informed us that those types of souls would have been a safety hazard for riding because they could get stuck in the stirrups, and if something went sideways, you could end up with a broken ankle if the boot got stuck on the stirrup. I am very thankful that we got informed of this because it would have been a bummer if I walked out with boots that could be harmful with what I was doing. Emery also helped us find the right fit of boot and how to tell if they actually did fit well, explaining lots of details. Thanks to him, I was able to find the perfect pair of boots for what I wanted to accomplish. Thank you so much for the help!! I can't say anything about value because I don't regularly buy boots, but they were good and not that expensive and they look like they will last a long time. I also like the font they use.

Oh my Boots! Living in Hawaii we do not have access to such a store, but hopefully we will! The…read moremanager on duty was so helpful and kind. I was like a kid in a candy store. Needless to say we walked out with 4 pairs of boots, and an outfit. Probably would've done more damage but it was closing time lol. The have amazing brands to choose from and the layout of the store just makes shopping easy. Super clean and friendly staff. Thank you for such a warm experience.

Always helpful, Great selection. Great value on the items they have. Everyone that works there is…read moreknowledgeable and friendly.

Nice store easy location to find. Didn't get to take any pics as I already was looked at as if I…read moredidn't belong upon entering. The woman didn't acknowledge me regardless no eye contact or hello when I entered. Even if your helping someone you could say hi. Maybe because I wasn't a hot guy cop. A gentleman eventually came from the back he thought maybe I was just accidentally found the store. I told him I was curious and the Yelp ratings were great. He then told me I really can't buy to much from there because they sell to security and officers. I could have spent and was going to spend an easy 100$ -$200 worth of stuff but since I was profiled as some girl just looking around I'll take business elsewhere. Be aware to bring your accreditation or guard card he was pretty shocked when I told him finally since he never asked if I was looking for anything or if I worked in the field. I could have purchased a few things for shooting or tactical or just in general needs I have for work. Sucks I was looking forward to coming here all week and even told a few officer friends about the place they didn't even know was there. Now I will provide all my feedback. So ladies if you enter this store don't look girly go more butchy and maybe you will not get overlooked like me. Note to company. I was really disappointed leaving your store today. If only you knew how much I shopped. For others I did see a lot of good stuff so that was nice to see.

I had a wonderful associate bell help me out at southcenter mall! She was kind and very helpful and…read moresuch a sweet person. I would recommend her next time you go there

Cool store and nice staff. There isn't much of Black Friday sale (only ugly styles). This shop…read morewould not price match from Dr Martiens Amazon Store ($35 less) for a pair of Nappa shoes so I won't purchase anything from this brick and mortar store...their loss (should have honored your larger company's site)