" I recently moved into the streets of Saint Charles and decided to try eating at Wasabi for the first time. I am not very experienced with sushi but was wanting to give it a try, because I had heard great things! As me and a business guest were eating at your restaurant about a week ago, there were two server girls that waited on us.
I can't remember the girl's names, but they looked alike and I even asked if they were sisters, and they were. We sat at a table near the bar area that was also within earshot of the kitchen. The service was ok and the food was very good, up until we started overhearing the conversation of the two girls as the meal progressed. The girls continued to speak loudly enough for us to hear and take notice. They both started complaining about the money they were making through tips. How "little" tables had left them, and the "stupid" things they had to do for their tables. Both girls were on their cellphones as they stood to the side, cussing as they continued to complain as each table was checking out and leaving. We had business to discuss so we were there for about an hour and a half. As we had tea, our visits from our servers were less and less frequent, as we waited for our refills. Both of the servers occasionally stopped by to see if we were "ok." Almost like they were taking turns, quick to come, and quick to go. The first time one of the servers stopped by she smelled very strongly of cigarettes. It was about another 15 minutes until our original server (I remember she had a unique name I had never hear before) stopped by our table again, this time smelling strongly of marijuana smoke. Both women continued to speak loudly by the kitchen area, laughing and showing each other phone screens for quite some time.
I found it highly unprofessional for these two women to be behaving like this. As this was a business meeting for me I was very embarrassed to have my female colleague share in this poor experience with me. My colleague and I were very impressed by the food, and the service up until that point. It became clear at this point that I will no longer be holding my business lunches here with the possibility of such poor service in a poor atmosphere. As a resident as well, I regret that my best access to great sushi is also apparently cut off. I wish to hold my business meals and personal meals in a restaurant where I can feel comfortable, and not being judged by my tipping scale or being insulted by an employee. As having worked in food industry for about 10 years to my prior job, I felt it necessary to pass on this information on to the correct management or owner, I was even prompted to ask the hostess the owner's name on the way out, in hope's that the right atmosphere can be maintained to be inviting to any guest. I would probably turn away or ask for take-out in the future, if I return. I hope to be able to return at some point to enjoy myself in the near future and count myself as a regular, but I am the type of person that relies highly on having a great service experience. "
This was my original visit from about a 2 months ago. I decided to try visiting again, since the management was alerted of this activity through email, in hopes of some things changing.
This was in fact NOT the case! I was met by the same server, who actually turns out to be the assistant MANAGER!!?!? With almost the exact same dining experience of terrible service, and a sick cigarette/marijuana smell. She also left the drinks off our bill, and she made it seem like an attempt to get us to tip her more. Again, I worked in food for 10 years, I know the drill. Please save your money and go else where! read more