Discrimination begins when a store employee, service provider, or lender treats individuals differently than others because of their membership in a particular group.
http://www.mass.gov/mcad/resources/employers-businesses/discrimination-in-business-gen.html
I am a 25 year old West Indian American living in the North End. I graduated from Yale and teach kindergarten. I like to think I am educated and contributing to this thing we call society. Every now and then, it comes to my attention that I may stand out in the place I call home. Ward 8 was one of those places. I've been to Ward 8 a few times and the food has been at best forgettable and the drinks are adequate. I used to like the atmosphere.
Tonight, I was at the bar with two of my friends. It was a corner of the bar. When we first walked in, the tables were full so we asked if we could check out the bar. They said yes. We did. There was a small corner that was free. It WAS ambiguous if we could order there. Then the bartender came over and took our drinks. You wouldn't take our drink orders and would say something if you didn't want us there, right? That would've made sense. So we took our coats off, settled in.
About ten minutes later, a waitress came over and said that we were in the way and that we would continue to be as the kitchen was right by that part of the bar. Mind you, there was space for waitresses and waiters but it was tight. What normal waitresses or waiters say is "Hey, so sorry we keep bumping into you, it's right by the kitchen." And then normally the customers say, "Oh no, I'm sorry how can I help?" And then waitresses/waiters say, "I'll let you know if I see another spot on the bar or there's nothing you can do, just wanted to let you know." She was unlike those well-versed waitresses/waiters and was pretty rude and made us feel unwelcome after doling out our money. I walked with her and told her such. She seemed pretty unapologetic and I asked for her manager. Her manager came over in his bright orange button down and it started off on a fine note. He seemed to want to know what happened and how to make it better. I'm not one to 'ask' something from an establishment when they've done something shoddy. That said, I do think it's appropriate to express displeasure at an establishment for its service. It's an unstated but pretty universal thing that it is an establishment's job to provide and have something in these situations like a free appetizer that cost $2 or a free drink. When he asked what he could do to fix it over and over again without any suggestion of his own, I said "You ruined my Saturday night" and then he told me that I yelled at him. Was I dramatic to say that? Absolutely. Did I yell? No. I think that's when I knew I was being seen differently. A person who is white, is unreasonable. A person who is colored, is yelling. I asked to speak to his manager, who he said wasn't there and then someone else appeared and said they were his manager. She said very similar things to him. In the middle of our conversation, she started walking away from me and I followed her and she told me I was 'approaching' her. That was also a sign that I was being treated differently. We came to no agreements and then I walked away exasperated. My friends said, "Let's just go' and I said "No, we wanted one more drink, let's just order one more drink." They refused to serve my friends and I and then called the cops to have us leave. I called the cops too--who said they had other issues to work on that night that took priority and I should just walk across the street and go to another bar. Their cops didn't show up before I left but their official argument was going to be that we were 'too intoxicated.'
All in all, if your waitress or waiter is rude, be humble, apologize and don't expect me to have a plan of action for you. More than that, do not impose aggressive behavior because a person of color is unhappy. It IS racism to do that. Please, tell me how you've dealt with a white person who is unhappy from your poor service.
Discrimination begins when a store employee, service provider, or lender treats individuals differently than others because of their membership in a particular group. read more