1. Warby Parker One Loudoun

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Ashburn, VA

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Warby Parker One Loudoun

3.4 (5 reviews)
Open • 10:00 am - 6:00 pm

Services - Warby Parker One Loudoun

Eyewear fitting

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2 years ago

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Loudoun Eye Associates

Loudoun Eye Associates

4.1(51 reviews)
3.7 mi
•$$

Loudoun Eye Associates is a great optometry practice. Dr Park is knowledgeable and very nice,…read moretakes the time to explain the "why" of what's happening and his recommendations which I love. I have been going to optometrists for 40 years and he's the best (although I loved the Dr we had when I was in elementary school too). Our whole family goes here and he's good with the kids as well. Everyone in the office is super nice, patient, and helpful. From picking out to adjusting frames, giving samples of different contacts for my daughter when she first started wearing contacts to ensure we get the right ones before we order them, to working with insurance to make sure we get the most from our allowances, they always take the time to make sure everything is taken care of. They write everything down so you can understand what you're paying for vs the insurance so you can make informed decisions. We've been going to Loudoun Eye Associates for many years and have always received great customer service. With 4 family members needing various services over the course of the 8 years we've been with them, have there been hiccups? Of course: I've gotten appointment dates wrong and showed up on the wrong day, a shipment was delayed...but they are extremely competent, always working with us to address any issues with a smile, switching things around if possible, very customer focused. I highly recommend Loudoun Eye Associates!

I've been coming here for a couple years and the doctors years are always really nice. I've been to…read moreother places where it seemed like the prescription wasn't as accurate as I hoped it would be. After coming here, I felt like my prescription was sharper and more accurate.

MyEyeDr

MyEyeDr

2.4(84 reviews)
1.3 mi

Been a patient here for over 10 years. The optometrists are great. They have a very complete suite…read moreof diagnostic equipment, and the Drs use all the info they gather in generating a thorough prescription (glasses and contacts). They are knowledgeable, friendly and courteous. The front desk is improving, their attitude has improved greatly, they are helpful and patient. The optometry (glasses-sellers) on the other hand - SUCK - as does the "lab" they use. They will sell you all the bells and whistles, coatings, frames , clips ... take your money, don't call to let you know if they've come back, (if they ever do), and BS their way when after 5 weeks you call to ask where they are. I'm talking flat-out lie. By all means - get your prescription here -- it will be excellent -- then go get your lenses elsewhere.

oday I had an appointment with my daughter, and we were excited to visit MyEyeDr. for the first…read moretime. Before scheduling our appointment, I read the reviews for this location, which gave me confidence that we would have an amazing experience. We arrived on time, and the front desk staff were welcoming and friendly. My daughter was seen by Dr. Frank Cassella, who was excellent. He was professional, knowledgeable, and took the time to explain everything clearly. We truly appreciated the care he provided. Unfortunately, our experience changed when we met with Cindy after the exam to discuss glasses. She came across as rude, impatient, and disrespectful. My daughter was excited to pick out her new pair of glasses, but she was understandably indecisive about which frames she liked best. Instead of being patient and helping her through the process, Cindy repeatedly interrupted her and said, "That's not telling me what frame you want," in a dismissive tone. The interaction quickly became uncomfortable for both of us. Dr. Cassella also instructed Cindy to change the nose pads on the frames my daughter already has. When I asked about having them changed, Cindy replied, "I cannot change it because that's only if you buy the glasses from us." Her tone throughout the conversation felt condescending, and she spoke loudly in a way that made us feel talked down to rather than helped. I want to emphasize that this review is not a reflection of Dr. Cassella or the front desk staff, who were both outstanding. My concern is solely with Cindy's customer service. No customer especially a child who is excited about getting new pair of glasses should be made to feel uncomfortable or pressured. I hope this feedback is taken seriously so future patients have the positive experience they deserve.

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Insight Eye Optique

Insight Eye Optique

4.4(60 reviews)
6.4 mi
•$$$

My fiancé and I recently went to Insight Eye Optique for an eye exam, and we were thoroughly…read moreimpressed with the smooth process and attention-to-detail. The booking was friendly and painless, which cannot be said about all medical bookings! The receptionist helped us determine our insurance plan and got us our preferred appointment time slot with only a week's wait time. Arrival/check-in was noticeably nice. They took us to a back room with water and massage chairs (they are past their prime but still appreciated) and we filled out paperwork on an iPad. After that, the assistant took us back one by one for the initial test and then to see Dr Sutaria. Dr. Sutaria was thorough and pointed out things other doctors hadn't before. We also had recently been to the ophthalmologist, and she noticed the same pre-glaucoma systems the ophthalmologist noticed in my fiancé's eyes, something no one else had previously found. For me, I have quite poor eye sight, and she really honed in on variables that could give me better vision. Instead of just focusing on prescription strength, she's looking into other factors, such as contacts with more oxygen flow, tweaked astigmatism curvature and other stuff I don't really understand ;-). I am awaiting trial contacts and will be interested to see the difference. All in all, a very positive experience and a doctor's office I would recommend.

Last time when my glasses damaged, they too close to 3 months to repair and inspite of calling many…read moretimes they did not bother to answer properly or call back, very poor customer service. We decided as family, not go there again.

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Insight Eye Optique - Followup

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MyEyeDr

MyEyeDr

3.6(85 reviews)
3.4 mi
•$$

Spectacular care from start to finish…read more I have been to other MyEyeDr branches and always felt shuttled through like cattle. But this place was completely different. I was able to make a same day appointment. When I arrived, I found the location was was clean and well stocked. Melissa at reception checked me in and dealt with my insurance company mess up, which was not her fault but she was a pro and super kind and helpful. Then Dr Chuh saw me and was fantastic. He took the time to listen to my concerns and provide thoughtful advice after assuring me that everything was ok (reading my test results). He is very focused on providing great care, and I was so pleased with the time he took to make sure all my questions were addressed. Strongest recommendation for this location.

After speaking to a wonderful employee from myeyedr , who stated she would look into my complaint,…read morenothing has changed. The office still fraudulently claimed my son's visit was a medical claim. I have received a bill for my medical co- pay and now both my son and myself getting phone calls from the office to pay the co-pay. He went to have an eye exam, only an eye exam. Again nothing medical. DO NOT GO OR USE THIS OFFICE. You will not be happy with the service, even after being told they will look into it. Nothing done, just now harassment for money for something that was not done. They did not treat my son for anything medically.

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Warby Parker One Loudoun - opticians - Updated October 2026

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