It's billing is terrible. I ended up paying something I was not supposed to pay. Not going backread more

The Optical Dept at Westwood Eye is phenomenal! I brought my 88 yr old mother for new glasses. My…read moremother has macular degeneration so it very tricky to get an accurate Rx along with it being a very emotional experience for her. The optician, Glynis, was exceptional - went above & beyond to make sure the Rx was correct for my mothers changing vision while also making my mother feel good & have a pleasant experience. No small feat! Glynis's kindness & patience was limitless! I would highly recommend Westwood Eye to anyone! Thank you Glynis for a truly wonderful experience!

The owner Leonard is always nice to talk with. Very knowledgeable. Great service no pressure. Good…read moreselection of eye glass frames.

I have been going there for the past four years. Excellent service, products and the price. The…read moreowner is very knowledgeable.

Like others have noted, this place went downhill ? 6 years ago when the management changed. I still…read moreappreciate the exams I receive from Dr Ding, but it is now a terrible place to buy glasses. They sent the progressive lenses out, and did not complete the order that I had purchased: [no border frame color]. In addition, they assured me that the Silhouette lenses would be identical to the ones I purchased elsewhere, but the new lenses did not have the same coatings. Finally, when I picked the new glasses up, the woman who did the adjustment bent the frames unevenly. She obviously did not know what she was doing. I needed to go to a different optometry shop to get them fixed. I will never buy glasses from this shop again.

I was visiting friends down the street when a screw came out of my glasses and vanished. They…read morerecommended Parrelli and I can't be happier with the prompt and helpful repair I received from them. Great customer service!

I can't believe how patient they are! I'm new to progressives so I had no idea how much discussion…read moreand adjustments are necessary (or maybe I'm just picky!), and Ilana never made me feel rushed. Also, great selection of frames which they clean after each handling. Full disclosure: I redesigned their logo about a year ago. That said, a couple of years ago I went in with my wife for her progressives and we were treated as patiently then as well. Highly recommend!

Incredible, caring and kind! We had a wonderful experience working with Ilana. I highly recommend…read morethen. Fantastic selection of frames too.

Saw Dr,Z she was terrible.Rushed through eye pictures tried to write I had diabeties when I do…read morenot and said my prescription changed when she showed me no proof. Place is a scam to get you to purchase new glasses. Do not recommend!

Don't be foo by this company, service is horrible and employees give attitude when there's a…read moreproblem. Regardless of your frustration with them they will pacify you until you finally give up. Companies like this have a poor business model that results A.I. customer service and horrible manufacturing of frames and prescription. Companies like this don deserve the business of people who work hard for the money just for a franchise like myeyedr to belittle your efforts and no respect for spending money at their establishmen. I wouldnt recommend my coworker, friends or family here. 3 months for a pair of prescription glasses. BEWARE OF THESE SCAM ARTISTS AND BUSINESS

My favorite eye glass place to visit always Positive…read more Excellent service. Always on time.

Not only do I love the style of my new glasses, I also love how they have improved the quality of…read moremy vision. I compared my Lunette glasses to another pair I got at the same time from a well-known chain. The vision quality of the Lunette glasses is by far superior (same prescription). The Lunette frames are also lighter and more comfortable. The staff in Dedham were friendly, knowledgeable and helpful. From now on, I will get all my glasses from Lunette!

I just needed a little metal pin replaced and they did it with a smile on a busy Saturday.read more

Head to Pearl Vision on Needham Street in Newton, MA for new glasses and ask for Drew. He is…read moreprofessional, knowledgeable, fun and helpful. He guided me through my eyeglass frame selection and introduced a terrific, price conscience sunglass option too. Drew is your go-to-guy, and you won't be disappointed! THANK YOU, Drew!

I bought a pair of expensive glasses at Lens Crafters. A month or so later I lost the screw on arm…read moreof glasses. I brought them back to get them fixed. The manager told me I would have to wait for the person to come in and fix them. I let him know I had to be someplace by 10:30, it was 9:50. He told me the employee would be to work by 10. Not sure why he couldn't fix them as he was just sitting and scrolling on his phone. At 10:05 I got up and said I couldn't wait any longer, he said ok, bye. I will never use Lens Crafters again! I went to Costco after my 10:30 appointment and the gentleman fixed them in seconds and I didn't even purchase them there!

My family and I have been long-time customers of the Dedham, MA location of Lens Crafters for our…read moreeyewear needs and they've generally provided good customer service but today's experience was a nightmare. I brought in a new pair of new frames whose lenses I wanted changed and asked the representative Ada if that is something that's easy to do. She took the frames and started to push on one of the lenses to push it from the frame but her hand was at such an angle that the outward pressure against the inside of the arm broke it off. I asked Ada what she could do to make it right, and she said she would glue the arm back on but that it wouldn't last. When I then appealed to the male store manager on duty to ask what recourse I have given what just happened, which he witnessed, he said switching out lenses is a courtesy service and if something goes wrong it's not their responsibility. He also said LensCrafters does not glue pieces back together, yet that was right after Ada had glued the arm back on. Ada accepted no responsibility for mishandling the frames and breaking the arm. I was sick to my stomach because the frames cost $650, but I kept my cool and calmly asked her if she and the manager understood why I'm upset that I brought in new frames with a question and was now leaving with broken ones that won't last, and Ada said "Don't ever come back to the store again." It was an insult on top of injury, and now I'm going back and forth with Lens Crafter corporate to try and have them replaced

My experience with Yueran Yan for myself and my wife was without the question the best eye exam I…read morehave had in 30 years of wearing glasses. He really wanted me to have a good experience and to see what I needed to see while helping me control cost. Often the opticians at the big houses are there to sell you something or scare you to get more expensive tests. We discussed my history, likes and dislikes and he picked the exact right brand for me and explained how certain things worked in a way that could save me money later. Truly a professional with a great personality and very trustworthy. They took my insurance but even without it was very reasonable.

I had an eye exam earlier this week at Costco. Dr. Yan was…read moreknowledgeable, thorough, and personable. He explained things clearly and provided options when appropriate. I would highly recommend him.