Really frustrating experience. I made an appointment for eye exam to get new glasses and contacts. Glasses prescription was fine, though I got glasses elsewhere. The contact lenses were a nightmare! First contacts prescription was completely wrong. Could barely see with them. Went to an appointment to get them corrected but I accidentally forgot the lenses, asked if they could reset my appointment for any time later that day...NO. I had to wait 2.5 weeks to get seen again! At the next appointment, they "corrected" the prescription but it took them one month to have them available. Despite multiple inquiries about my contacts, emails and calls to their lens center, the contacts were sent to a different office, about 35 miles away! I asked if they could either transfer to my doctor's office or mail to me...NO! They insisted on a whole new order. Yet more waiting! They did expedite the order but the prescription is still off. I need to hold small print about a yard from my eyes to able to read it. There was no follow up on their part. Totally frustrated, I am going next week to a different doctor and company to get contact lenses that are supposed to be right for me! To add to the frustration and my negativity was that I was there three times a week asking for my lenses (only because my physical therapy was across the hall) and each and every time they asked my name (you'd think they'd remember after 10x, assure me that they would call me as soon as they would come in; when they eventually came in, nobody called. What a waste of money and time!!! read more

CONTACT LENS WEARERS BEWARE! You'll notice its been more than a dozen years since anyone has reported that the aging Dr. Edelestein had been able to successfully fit contact lenses. I had a horror show trying to get him to do so for me, and it was a total fail. Not just the results - the process made no sense, as he wouldn't start with my perfectly fine existing prescription. He just flailed around with alternatives that were far off the mark until I just has to say NO MAS read more

This is a smaller business but they excel over all major eye care companies. I had been going here for years and after covid, I hadn't been in a few years. I came back this year and they remembered who I was and welcomed me back with open arms. The Optometrist there is really good and all of the workers around him are friendly and supportive and work very efficiently. It's always a smooth and quick process and their selection has good variety and price range. Highly highly recommend! Support small business :) read more

Dr Long is a terrific doctor and his eye prescription is spot on. I am an engineer and like precision so will r turn. Highly recommend doctor. read more

Been coming here for a few years, and have No complaints. Everyone is very friendly and always asks about my son every time I go there. Highly recommend. read more

Bay state eye associates is absolutely the best place to go to get a through eye exam done by Michael K Edelstein O.D His staff are so friendly and professional that i can see why many customers including myself keep coming back Special thanks to Robin, Susan and John who work here that make each visit a pleasant one . Prices are reasonable and they work hard to get your glasses or contacts back quickly. I highly recommend. Thank you Linda Daughtry read more

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I have a "chain" Optometrist across the street from my office. As convenient as that may be, I prefer to give my business to local small business. My appointment on 3/5/22 did not disappoint. Upon arrival, I was greeted warmly and an intake was immediately done. Minutes later, Dr. Edelstein greeted me and very warmly, and without rushing, listened to me and offered his advice after examining me. The whole experience was 5 Star all the way. Don't be fooled by the simple facade, this is a highly professional business with awesome bed side manner. Thank you to all, and I can't wait to get my new prescription eye glasses. read more

Why is a girl enshringed in designer threads hobbling around like a baby giraffe, bear-hugging complete strangers, and mistakenly slathering on conditioner as strangely sticky moisturizer? Blind as a bat and completely miserable. Why and how I lost and could not replace my contact lenses is another matter. I made an appointment with a google-d and seemingly reputable optometrist. Even in my pathetic blearly-eyed state, I thought I had walked into a Baltimore city, run-down, stuck-in-the-early-90s optmetrist's office. The plastic racks were yellowing and Adrienne Vittadini was laughably referred to as designer eye wear (I'm in my 20s, not 50s). Frivolities aside, the office workers were pleasant and helpful and Dr. Edelstein was very amiable and marvelously quirky. Being color blind, he painted some of the paneling in his office BRIGHT PINK, dare I say, MAGENTA. He uses some of the most advanced machines I've ever seen (and clearly I'm an expert on this matter) and he's very knowledgable about eye balls. Apparently, the president of my univ. is a patient along with many Brandeis students. However, I couldn't get over the feeling that he wanted me to order contact lenses and a new pair of glasses from his office. However, his prices are much higher than 1800CONTACTS so I could not be tempted. An eye exam is $135, which made me want to weep bloody tears out of my sightless eyes...(in Texas, it would be less than half that!). Compared to other eye doctors in the area, I'm assuming that's normal especially since a trial pair of contacts and every diagnostic test conceivable are thrown in. read more

Bay State Eye Associates - Optometrists Near Me - Waltham, Massachusetts

Best optometrist I've been to in the (almost) twenty years I've worn contacts and glasses. The doctor was extremely educated and thorough, and the gentleman at the front desk was fabulous! He went through the details of my insurance and not only dealt with my irrationally based, obsessive hunt for new frames, but gave great feedback and suggested several pairs that were great picks. His honesty about which did/didn't look good was extremely refreshing and cut my browsing time in half! (If only my husband were so straightforward- I'd probably never be late!) I will be sticking with this office from now on :) read more

Bay State Eye Associates - Part of the office - Optometrists Near Me - Waltham, Massachusetts

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My family and I have been going here for years I missed an appointment and he embarrassed me and told me that he was refusing to see me Also my dad has been seeing a new eye doctor mind you my dad has been going to him for 30+ years come to find out my dad has blood behind his eyes in this doctor never mentioned it to him The staff is amazing and apologize to me over and over again but I cannot believe he would treat me this way I'll because I had a "allergy in My eye" I went out and purchased the medicine over-the-counter told his staff My eye Was better so he consider that missing an appointment unbelievable! read more

Bay State Eye is by far the best (eye)doctors office I've ever used. The practice is small but they are incredibly efficient and you're never waiting long. The front desk staff is always friendly and very, very helpful. They work with you to help you out as well when it comes to ordering, payments etc. They truly are there to help you. I even moved out of state and still kept them as my eye doctor, they're that good. I won't ever go to another eye doctor again, because no one compares to them. Dr. Edelstein is also very patient and kind and takes his time to make sure you have the right contacts/glasses etc. HIGHLY recommend them. read more

Had a great experience at Bay State Eye. Dr Edelstein was very knowledgeable, friendly, and made the exam go very smoothly. The staff is dilligent about thorough COVID protocals and cleaning read more

I finally found an eye place that I like. Don't let the old school façade outside fool you. Dr. Edelstein has newer digital equipment and there are a lot of modern frames to choose from including Silhouettes. He was friendly and thorough with the exam. They were booked for the rest of the year and called me with a cancellation. Everyone in the office was friendly, patient, and professional. And the prices were much more reasonable than where I had been going. read more

My husband and myself had appointments for eye exams the experience was a great one the people who work there were very helpful the process of picking out new glasses was painles, I would highly recommend BayState Eyes to everyone read more

First time coming in to Bay State was such a pleasant experience. The staff is super friendly and helpful , the customer service is superb. I will be definitely be coming back! I'm very happy with my glasses as well ! read more

Bay State Eye Associates - Ray Bans - Optometrists Near Me - Waltham, Massachusetts

I've been wearing glasses for 40+ years, have been to many different optometrists and was very impressed and pleased by my experience at Bay State Eye Associates. Doctor Edelstein is thorough, knowledgeable and pleasant. The rest of the staff are extremely helpful, courteous and efficient. They also follow COVID precautions to the letter which is very important to me. From top to bottom, this is a top-notch operation. Thank you!! read more

The best eye doctor I could ever find in Waltham! I needed to get in right away because the prescription for my contacts was overdue and I am traveling soon! The staff was so helpful in finding me a time to come in that worked for me. When I arrived, Dr.Edelstein was prompt in taking me in, and explained everything! He was one of the most knowledgeable and best doctors I have ever met. It was a pleasure meeting him and everyone else at Bay State Eye Associates! Thank you! read more

Recently I realized I needed prescribed reading glasses so I went to the couple of local eye glasses stores, including one at my Eye Doctor's in Dedham. I'm a big fan of Ray ban or some similar brand name. Unfortunately, all of the places I checked, gave me really high price. This is when my Dad suggested me to go to Bay State Eye Associates in Waltham. He's been going there for last 10 years and has never been disappointed. In fact, he speaks highly of his contact, John. As much as I trust my Dad, I'm a big Yelp review guy and I was impressed as over 90% of their customers gave the place "Five Stars". So I went there. Luckily John was working that day and he welcomed me with open arms. I'm in Hotel operations so I know what quality service is and I must say, I was truly impressed with John. He was friendly, polite and quite knowledgeable. He showed me several different brands and wide variety of Ray Ban eye glasses. He wanted me to try all of them and get the feel for the best one I liked. He ordered me the one I wanted for much better deal than any other place. After trying it for couple of weeks, I realized I wasn't comfortable with the lenses so I called John. (Of course it was my fault of not letting him know when I got them in first place.) John's response was 100% positive. He said, no problem at all. Please bring it back and I will fix it on a same day according to your liking. WOW!!!!!!!!!!!!!!! What a customer service! Going forward Not only John and Bay State Eye has my loyalty, but I would highly recommend them to my friends and other family too. Thank you John. read more

I ended up going to see Dr. Edelstein because he was affiliated with the vision plan we had at our office, and his office was close to where I work. The office seemed old and dingy so I was a little unhappy with the first impression. The girls working in the front were nice though, and soon I was called in to meet with Dr. Edelstein. I explained that i needed a new contact prescription because mine had run out. I let him know I had been using Acuvue daily contacts and liked them, but the central air in my office building was leaving my eyes so dry I couldn't make it through the day without removing them. I had heard they offered the Dailies in a moist version, and was hoping to try them. For some reason, he refused to prescribe the moist version of the Acuvue daily contacts I requested, insisting they were not going to be good for me. Instead I had to take two other kinds home with me, try them out and then come back in a week. I did not like either kind, so when I returned for my follow up visit, I requested the daily Acuvue Moist contacts again. He said he had other contacts I could try and then come back in another week for a follow up if I wanted. But he would not write the Acuvue prescription for me and had the nerve to suggest that maybe my eyes were too dry for contacts. Even though I had been wearing contacts for a few years, and just noticed an issue at my new office building. There was no way I was going to take another sample, and return again in a week. I'm pretty sure it was just a way to charge my insurance company for yet another office visit. I did not have the time, it seemed unnecessary and I didn't want contact brands pushed on me because the Doctor had some sort of deal with the company. I went somewhere else, got my Acuvue Moist Daily Contacts prescribed and have been very happy with them. If you were thinking of going here, I'd think twice. And I definitely would not reccomend Dr. Edelstein, that's for sure. read more

Moved to MA n was looking for a good optometrist and thanks to the yelpers; I found Bay State! Dr.Edelstein and his staff are really awesome...very personable. The appointments are easy to make and the doctor is very thorough about the eye exam. The staff is good at helping people pick frames. Very happy finding them and would recommend anyone looking for a optometrist! read more

Bay State Eye Associates - Selection of frames!! - Optometrists Near Me - Waltham, Massachusetts

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I love Dr. Edelstein! He's the only optometrist I have seen since moving to Massachusetts, and I don't plan on seeing anyone else. Ever! (As in, I hope he never retires!) Anyhow, my dad has glaucoma, and the doctor has always been very good at addressing the overall health of my eyes. He's also very confident in the materials he recommends for to vision impaired, like myself. I have a lot of light sensitivity at night, and after he advised trying the anti-reflective coating on my lenses, it seems like this issue has improved slightly. Also, my eyes tend to get really dry when I wear contacts, so he is really familiar with the materials lenses are made from and takes the time to explain why he thinks a specific kind would be better suited than another. I've seen a couple comments that the office/frames seem dated. I've always been able to find glasses I love, and I feel completely confident trusting the health of my eyes to Dr. E. read more

I've had glasses for four or five months now and I knew eventually I'd have a problem as a "newbie." Sure enough, the screw in one of my hinges came loose and the lens popped out. I don't have the tool to tighten the screw, so rather than travel a couple dozen miles back to my optometrist's office to address my needs, I looked for a place close by that might be able to help me out. I called Bay State down the street from me and they told me I could bring in my glasses and they'd see what they could do. I was greeted immediately as I came through the door, I told them I called earlier, and someone took my glasses for "a tune up." My glasses were returned to me structurally sound and the lenses were crystal clear, all of this free of charge. I was very appreciative, and I'm glad to know Bay State is in my neighborhood. read more

LOVE THIS LOCATION! Dr Edelstein has operated this business for years. I think I first came to him in the early 90's. His staff is very friendly and helpful. When they fitted me for contacts and I was having a lot of trouble, they honestly said, go for LASIK. Forget the contacts. I didn't heed their advice and tried contacts elsewhere years later. That didn't work either. Years later and $$$$ in the hole for contacts I can't use (and lots of aggravation trying to get them in or out), I got LASIK and am much happier for it. Why didn't I listen to you guys? Of note, they can squeeze in appointments rather quickly. Love these guys. Good location right off Moody. read more

I am new to the area so this was my first visit to Bay State Eye Associates. I used yelp based on the general positive reviews to make my selection. As going to a new eye doctor or dentist you are weary if they might try to sell you stuff you don't need. This didn't happen at my visit. I am very pleased. It reminded me of a true good old fashioned eye exam and not just an office with fancy equipment. I found the staff to be pleasant as well. I passed my exam with flying colors as I was worried my vision might have changed. Dr. Edelstein told me I didn't need to come back for another two years unless I had any concerns with my eyes. I don't think I've ever had an eye doctor tell me I can wait two years. read more

Dr. Edelstein is the best! He explained everything clearly and showed me the photos of my retinas, and presented all of the possibilities for me to choose the right glasses for my daily life and work. His assistant John is stellar, and was incredibly helpful in assisting me with choosing frames that suited all of my very particular preferences, and made sure they'd be comfortable. He even found a promotion that would save me money with my computer glasses. I have VSP insurance, and this office works closely with VSP, so I didn't have to fill out any extra forms or submit a claim. They took care of everything. read more

I had an eye emergency, and Dr. Edelstein saw me immediately even though I wasn't even one of his patients. My regular eye doctor at the time wouldn't fit me in. Dr. Edelstein was thorough and helpful, and the office staff is amazing so now I wouldn't consider going anywhere else! They really treat me like family. read more

Dr. Edelstein's staff are topnotch. Exceeded my expectations. Sean went out of his way to make sure I got my optical needs met.

Had an issue with a frame I purchased last year. John over at Bay State eye was able to order me a new frame and switch out the lenses. 5 stars as usual! read more

All the professionals at Bay State Eye are just wonderful. I'm so fortunate to have stumbled upon them a few years ago! Dr. Edelstein is personable, thorough, and extremely knowledgable. I've had multiple sets of glasses made here and they do a wonderful job. They are always able to give me pricing specifics for eyeglasses upfront and there are many affordable options. If something isn't quite right, they go out of their way to make it right (and I'm very particular). Of the many great staff, John is particularly a treasure. Among his many talents, he has an eye for helping choose frames that will suit you. Can't recommend enough. read more

I went to see Dr Edelstein because he is near my house but I did not know I would enter the Twilight Zone. He told me my vision and glasses were fine, did a Diabetic exam of my eyes and then suggested that I should order new glasses because they were covered. I have never used these glasses and resent the fact that I was pressured into buying glasses just because they were covered, which in my opinion, made me a party to something very close to insurance fraud. Anyone want a pair of distance glasses? Nice frames......but not needed. read more

I have been a patient of Dr. Edelstein for about 20 years now, even though I've since moved out of Waltham. He's very thorough, does a good job of explaining any changes in my prescriptions, and has (I believe) very competitive pricing. His staff is also great - always there with a smile and willing to help answer any questions you may have. read more

Pros: great optometrist, easy access, good availability. Cons: limited glasses frames and slightly old building. I went to this optometrist for the first time. There was easy parking on the side street. The front desk staffs were polite but not exactly warm. The store look a bit old, but clean, and had limited glasses frames priced between 90-250$. I was there for a eye check-up (contact lenses exam was 60$ extra). The optometrist was very professional and friendly. He made me feel very comfortable and trustworthy. He explained every step before each procedure. He was not pushy and did all the necessary tests to ensure good eye health. I definately recommand this place. read more

I went to Bay State Eye recently for the first time because my contact lenses I got last year at Lenscrafters were never really completely comfortable. . Several people I knew from school told me they went there for contacts and said it was a good place. I got there a few minutes early for my appointment so I spent some time looking at eyeglass frames while waiting to be called in for my exam. The place has really nice frames and I actually liked several that I tried on. The Doctor was very nice and I ended up getting Acuvue Oasys contacts which were much more comfortable than what I had before. This place had great service. The Doctor was very thorough and the result was perfect. I bought my contacts from them and I am really happy. This place is really reliable from what I can see. There was no pressure to spend extra money on anything and I agree with the people that recommended them that this place is very good. read more

Honestly thought this was one of the best places ever. I have been going here for I would say 4 years and never had a problem until recently when I had to cancel an appointment last minute. I get a notice a week later saying they have terminated their services from me because I cancelled my appointment last minute. I had never been late or cancelled an appointment in those four years and I think this is honestly ridiculous. Don't waste your time here like I did read more

I have been going to Bay State Eye for over 20 years. Dr. E. is the best there is! He's thorough with your eyes and I have been with him through glasses, contacts, colored contacts and back to glasses again. His staff are also always kind, courteous, and professional. There is also always candy at the front desk! read more

Dr. Edelstein and his associates are a fantastically entertaining, helpful and personable group. The quality of service and attention you receive at this office is far superior to any chain eyewear retailer you might go to. My children and I have been going to this office since moving to the town nearly 3 years ago. I wouldn't dare go anywhere else! read more

I HAAATTTEE going to the eye doctor but this place was great. Everyone that works there was extremely nice and helpful. The doctor is also very nice and takes time to explain what he is doing and on any medical issues you are having. As long as I live within a 30 minute radius will definitely continue to come here. read more

Three generations of my family have been going to Dr. E for over 10 yrs. He is great at what he does. The glasses his office sells are reasonably priced and his staff are wonderful. read more

Dr Edelstein and his team are terrific. Great service and friendly atmosphere. They are competent and professional as well!

Very friendly, professional staff. Did not have to wait to be seen. Glasses will be ready in about a week. Satisfied customer.