Everything re my visits w/Dr Hairston are always thorough and excellent. I found Dr Hairston to…read morebe precise and ALWAYS provided the right diagnosis plus treatment for my ongoing dry eyes and painful corneal abrasions. I'm so fortunate to have found Dr Hairston, given I went to 2 different eye doctors, both of which were so off the mark in their diagnosis and, subsequent, failed treatments. From my first visit onward, Dr Hairston has provided excellent and accurate care; thus, my ongoing eye problem/pain has been under control. Thank You Dr Hairston for your efforts and attn to my issue ! You are the BEST and thankful I found you. Marina

Dr. Hairston and his team are very knowledgeable, friendly and provide top drawer eye care…read moreservices. My eye exam was not only comprehensive: I walked away with a great experience and an understanding of my vision and eye care routine . To make my appointment even more pleasurable; I was able to pick a set of new and fashionable glasses, from a wide selection of products.

I have been Dr. Miller's Patient since moving to Natick in 2019. I enjoy my visits with Dr…read more Miller, he is extremely knowledgable and does a great job explaining things and answering my questions. Natick Family Eye Care / Dr. Miller is a huge improvement over my previous eye doctor. They are honest and transparent about the costs and charges related to the exam and any glasses / contacts that I purchase or am considering purchasing. Overall I highly recommend Natick Family Eye Care, I look forward to my eye exams with Dr. Miller

Back in October, my appointment went very well and had a great experience. However, in the past 4.5…read moreweeks, I've been having extreme difficulty getting new contacts. The wrong pair was ordered (though i said i wanted the sample they provided which i was told was in my chart) and shipped to me and then i had to call over 8 times to get in touch with someone. Two weeks later I provided my credit card and was told the new contacts would be in. I called 1.5 weeks later and was told they will need my credit card to order. There is a clear disconnect between front and back office and it is difficult to manage when each conversation is repetitive and continues to cause a wrong next step. It is now over 5 weeks since i first ordered my contacts :( this is frustrating. Great clinical care, but be wary when ordering contacts/glasses. I'll likely be looking elsewhere to avoid this experience again.

Great experience with Dr Abbondanza who does very thorough eye exams and won't spare his time to…read moreexplain everything in details. The optician was very helpful too.

I have a family of 4 and got 4 pairs of glasses from them. The lab incorrectly made all four pairs…read more The store failed to tell us the frames we choose were no longer in production even though they were on thier wall. Over all we waited for months to get our correct glasses...at this poit i am still waiting for 2 pairs. Not at all pleased.

She's fully invested. Concerned without pushing. Not interested in increasing power unless it's a…read moremeaningful change. I would drive far to come to her. Favorite eye doctor I've ever had.

Wonderful office, phenomenal staff, easy to get to, and plenty of free parking....The office…read moreanswers calls or messages very quickly and every staff member I have met has been very professional. Dr. Tran-Pantano gave a very thorough eye exam and explained the process every step of the way. The eyeglass selection is huge and current. She has created a very comfortable office environment that feels very welcoming. I have had two office visits and feel comfortable recommending her services to all ages.

Dr. Hsu is nothing short of exceptional, I have been his patient for over 5 years .............Dr…read more Hsu is patient, he takes his time and I've never feet rushed,,,,I trust him completely with everything related to my eyes, sight and future needs. This is one very impressive physician and a good man! Edward Albertian Hopkinton, MA

I visited the office recently for my regular appointment with Dr. Ambika Hoguet, Receptionist is…read morerude to answer and rejected to check me in because Doctor is particular about timings and they can't checkin early. I drove for an hour for my appointment if they don't check me in what am I supposed to do sit in my car or wander around the building! he should at least have shown some curtesy to offer alternative if he can't check me in early. Huh customer service now a days !

This Target Optical just repaired an old pair of glasses for me that I didn't buy here; I asked how…read moremuch, and they said they were happy to do it. Classy! I then told them I had bought four other pairs of perscription glasses there over the past two years, and was very happy with them and the store's service.

Terrible customer service. I had an appointment scheduled on a Wednesday and on Tuesday morning…read morethey called to verify my insurance. I didn't have it at the moment, so I called them back about an hour later and left them a voicemail asking them to call me back so I can provide my insurance. Nobody ever called me back, so I called them the following morning and 3 hours later they called me saying that I provided the insurance information too late and they were cancelling my appointment. Even though THEY neglected to return my call. I scheduled this appointment a month ago and had to have work accommodate the appointment for me. I work in customer service and I think the way they handled this was extremely poor customer service and downright unacceptable. They asked if I would like to reschedule and I told them that I will not be using this optometrist or this particular Target Optical again. They were not even remotely apologetic for their error.

I first went to Weston Optical because they carry brands I love. I wear glasses full time, so…read morefinding frames that feel like a true fashion accessory matters to me. The staff was wonderful--patient, attentive, and genuinely helpful--and I left with a beautiful pair of glasses that suit my face perfectly. The atmosphere is calm, the service is personal, and I highly recommend them.

I had a long overdue exam and felt like every concern had been addressed…read more Then I got to choose a pair of eyeglasses with Sara's (owner) help... correct that, I ended up choosing FIVE pairs of glasses and sunglasses. Their selection is soo unique! I highly recommend choosing Weston Optical, a quiet and very quaint store with undivided attention.

I have been coming here for years , The staff is super friendly. The doctor is excellent . She…read more Always goes above and beyond for all her patients . They will accommodate you if they can . You can't get this personalized service , from an online store. The prices are excellent . They share a big parking lot with other vendors so no worries on parking.

Trying to ascertain an eye doctor from my Cigna insurance is like pulling teeth and this was one of…read morethe few eye doctors I could find that didn't have a three month waiting list. This location is tucked inside a Trader Joes shopping center and is quite a small place, a bit cramped, with one optometrist and loaded with all sorts of displays and two front employees. The doctors office was a bit tight, again, loaded with equipment, but she was very nice and knew her stuff and I was in and out in a jiffy. The two ladies in the front were quick to help me with frames and lenses ordering and knew what they were doing. They added in my insurance and saved me some bucks and I was in and out in 40 minutes. Definitely a good place to stop and quicker than a long drawn out Lens Crafters experience.

Professional, friendly and outstanding customer service,…read more may God continue to bless this place always.

I have been in customer service for almost over 25 years now. I feel the customer service that you…read morereceive today is all automated, having to press eight different features to get to where you need to get to, only to not have your issue resolved by the time the phone call is done!! Today, was my first time going there and the customer service was impeccable!!! What a team the front end is, and the doctor was absolutely amazing and gave me the most thorough eye exam I have ever received!! I would highly recommend this place! The moment that I walked in, I was greeted with smiling face. Which, gave me a sense that I absolutely came to the right place. I cannot say enough how they answered the phones-so politely, so professional, just a very positive atmosphere and a very positive experience. It will be two weeks until I receive my glasses. I hope that I still feel the same way and that things go as smoothly as they did today. It has been a long time; since I have received such white glove customer service. I absolutely highly recommend Framingham Optical.

Michelle and Dr Martin are awesome. I've been coming here for over two years without insurance and…read morethe prices are reasonable and the service top notch. Even ordered glasses on 7/3 and got them three business days later! Can't recommend them enough.

I ordered two pairs of glasses. Each one had a different frame. Went to pick them up. Talk about a…read moreroyal fuck-up. Each pair had the same frame and neither one had the correct prescription!!! The lenses were worse than the pair that I have been wearing for the past few years!!! The woman "helping me" had a name tag with the title, Licensed optician." This woman had zero understanding of customer service. Not once did she offer an apology(!) nor an explanation as for what went wrong. I asked for a refund. Not once did she offer anything to compensate me or to fix the issue. Nothing. Not one fucking apology. This woman needs training in customer service. Never again will I buy from this business. Over the years, I have purchased several pairs of glasses. Now they have morons running the show. I hope that this licensed optician is treated the same way that she had treated me. I am done with the chain stores.