I would highly recommend the Eye Store. It was my first time there and John was very friendly,…read moreknowledgeable, helpful and accommodating. Dr. Shah Did a thorough exam and was very good at explaining what he found and what my options were. I was even able get a new pair of glasses a new prescription made while I waited. That was a huge bonus. Overall a very good experience.

I saw a negative review from six months ago and honestly thought they must have been talking about…read morea different place, because John is the absolute best. Every time I walk in, he greets me with a smile and genuine kindness. I've had numerous pairs of glasses made here, and he has never tried to upsell me or overcharge me. It's just not that kind of place. Great service, honest people, and someone who truly cares about his customers.

I have gone to Waltham Vision Care for my eye exams, and so have my husband and kids. The…read moreoptometrist is very skilled and professional and gave me a very thorough exam. They helped me with both contacts and eyeglasses, and helped me find the best deal with my insurance plan. The office staff are very friendly and experienced, and have given great recommendations for which glasses look best. I highly recommend them.

Terrible customer service. The doctor is very nice and professional but the rest of the staff…read moremembers? Not at all. Never felt welcomed by them in the office. Going to change a place for vision care.

Felix is always amazing. He looks at my face and chooses five or six frames for me to try and one…read moreof them always works. I used to pick a few myself when I first started going to his shop but now I don't even bother. The frames are always reasonably priced too.

I came here to get my prescription eyeglasses fixed they started coming loose and needed adjusting…read moreFelix fixed them. Felix was very skilled at repairing my eye glasses! I recommend his establishment if you need to get prescription eyeglasses or get them repaired! Felix is the person to see. Come check out his shop if your looking for eyewear and support local business in the neighborhood Felix has excellent customer service and welcoming to customers you will be very satisfied with his work!

They saw me right on schedule and were quick with results. The doctor ended up sharing results with…read morea doctor at Beth Israel who wanted to see me. They're friendly, the place is clean and they were quick with results. Highly recommend this place for eye exams. Although if it's something more serious, which was my case, I would recommend going to Mass Eye and Ear or Beth Israel (in my case) where I saw Dr. Jorge Arroyo.

This review is for the Chestnut hill location Appalling…read moremoney grabbing scheme We came in to get our glasses upgraded to a new prescription , 2 for my daughter and 3 for me . We started out with my daughter's prescription and the frames we already have . They had our insurance information (VSP signature) All we needed was basic lenses for her school -1.00 polycarbonates R &L , nothing fancy put into new frames we just bought abroad. The optometrist wrote a whole bunch of things on his pad which amounted to a over 500$ - and it would take 14+ days at least because it's VSP . Now mind you this is not my first time getting glasses and we always bought frames had exam and had our glasses made for under 100-200$ with our insurance. This time we did not even need frames or exam !! I asked about what savings are there with VSP and he answered that it's like a coupon , they give discounts for add ons But the price of over 500$ without frames or exam for basic lenses for simple myopia sounded ludicrous. Description as follows Frame - Patient Frame Lens R/L- Any Single Vision (Lab Choice) - 80$ each Crizal ROCK with UV (AR Coating D) 205$ Custom Measurements & Edge SV 60$ Grooved 50$ SV scratch & warranty service 33$ And I was told this is the basic stuff , first off Crizal Rock is not basic and with my insurance should have been about 50$ if covered at all The coating is already scratch resistant so $33 was just double charge for same thing on top of 200$ they should not have offered to begin with Now I needed to have 4 more frames done so that would be 2400$ And mind you This was the basic stuff according to them . There was nothing cheaper I called VSP and realize that this EYESPOT are scamming by price gouging and adding totally uncalled for and unnecessary add ons . VSP savings on one prescription ended up being too small and out of pocket cost was close to 300$ for just one simple pair of glasses -1.00 both eyes ! I was outraged I called morning of next day , I said I want to cancel order ASAP , The secretary said that they needed to speak with their optometrist and they will call back They didn't , 2 hours later I called again asking for refund and my frames back , again I was told the same BS to which I replied I will come in person , only then did a manager magically appeared and told the secretary to tell me that it's too late to cancel as they charged the VSP ! I called VSP they said they received nothing and they called the store just to be told it's the store policy that they do not cancel orders even ones placed less than 20 hours prior I made a formal complaint with VSP that I want to go elsewhere and to put stop payment on the claim , which they agreed to Later In the store the manager gave us hassle that they won't refund the FSA for the remaining sum, to which we said we already called FSA to put a stop payment on this "purchase" They refunded FSA only at that point And they had trouble finding the frames we left with them just 20 hours prior, then another BS story about them getting charged by VSP if we are refunded . Followed by a weird sales pitch that they care so much about us they will give us discount at next visit The place is for sad suckers , because it's chestnut hill they know they will get away with anything and seeing how arrogant they are it seems they do It's not the last complaint I ll be filing to get people aware of the scam ***Update 9/11 - manager named Will offered to discuss my "grievances" on the phone , said he wants to understand my frustrations. Make it worth while I responded that I want nothing to do with this business and I spoke to VSP and that I can now go elsewhere to get my glasses. To which he responded that he will write here that my entire description to what occurred is "totally false!" This despite having ( 2 witnesses ) a record of calls , conversations , and documents. And the mere fact that he is even contacting me is evidence that there is something wrong with this entire situation . He mentioned that if I post about this business further I will be liable as I am " threatening the business" which imo deserves even more exposure after this unexpected conversation. There's something extremely wrong when a business privately texts your number instead of simply responding to a review UPDATE # 3 - 9/21 : Clearly "manager" has difficulty with reading comprehension , I never claimed out of pocket cost was 500$. I called VSP because the proposed price seemed outrageous and the OUT OF P COST WAS A PERCENTAGE OF THIS PREPOSTEROUS COST ! The entire response of the "manager" again is a complete lie .THEY REFUSED TO REFUND OUR HEALTH SAVINGS ACCOUNT UNTILL WE CAME TO THE STORE AND TOLD THEM WE WILL CONTEST THE CHARGE ! STAY AWAY FROM THIS SOREYE! THE ONE STAR REVIEWS ARE SPOT ON . Lastly we went elsewhere & got glasses for 50$ out of pocket cost , that's less than 1/5 the price of this SCAM central

Very professional and careful service. Convenient location in the arcade in Coolidge Corner.read more

What a remarkable business! Joanie answers the phone, books the appointments and helps customers…read moreevery step along the way to getting just the right pair of glasses. Dr Lahker does the exam with efficiency and thoroughness. The office is quiet and calm and very well run. I have taken my family there for years and think of Arcade Optical as my go-to place for vision.

I had gone to General Optical many years ago and was very satisfied. The staff has changed. I…read morebought glasses and got sunglasses to go with them. In order to put the sunglasses on your must take off your glasses and use both hands. Obviously this cannot be done when you are driving a car. If I had been warned I would not have bought them. Genevieve C.

Dr. Klaahsen is fantastic!! Here's why. It had been about 7 years since my last eye exam and I…read moregenerally viewed these interactions as transactional until I met her. She explained to me the importance of eye care in a super loving way and walked me through everything she was doing and why. She uses state of the art tech and actually teaches you about your eyes. Dr. Klaahsen really took the time to find the right contacts for me and WHOA...I didn't realize how much I couldn't see anything before! That's a long story BUT the point is that Dr. Klaahsen is a great Doctor. She really cares about her people in a way you don't often get from physicians. The staff is really helpful and inviting when you walk in. I can't recommend Dr. Klaahsen enough! If you don't go to her...switch. It's totally worth it.

I went in to have 2 designer sunglasses fixed. The man in the shop immediately fixed the in less…read morethan 10min and charged only $20. Professional, fast and friendly! Go here for your eyeglass/sunglasses needs. They are the best.

Rick is the best! Very customer service oriented and always willing to take the time to explain how…read moreto pick the best glasses for the customers needs. Highly recommend!

A first visit charges $120 extra for a contact lens evaluation, no matter how long you have been…read morewearing them. Each additional year has an $80 charge for contacts. This is a total ripoff. Unless there is a very great need, measuring for contact lenses is very little extra labor. Training for first timers could take a little time. But there's no need to charge again.

Overall great experience. Doctors were very attentive and…read moreaddressed all our questions and needs. I came here with my mother - who had an eye exam here. They treated my mother (who is older and does not speak English) with empathy, and understood what she articulated well. The staff was great helping my mother with testing and also helped her with glasses. When I checked in - they went through insurance coverage with us and everything was clearly explained.