The owner Leonard is always nice to talk with. Very knowledgeable. Great service no pressure. Good selection of eye glass frames.

I have been going there for the past four years. Excellent service, products and the price. The owner is very knowledgeable.

I've been getting my glasses from Gopen since they were in Chinatown. Leonard is professional, extremely knowledgeable, has a great eye for design and is extremely friendly. The optometrist is great as well. I travel from the North Shore to Dedham and wouldn't go anywhere else. read more

Located in Dedham Square sits a welcoming eyeglasses shop. Services provided are an exam and or trying on glasses (or replacement frames or lenses). the owner is a no pressure but highly motivated man. Come in and look around or get the work done. Competitive prices and perfect service. read more

Super knowledgeable, lots of patience. Excellent selection of frames, fast and correct fitting. Could not ask for better

If I could rate them a six instead of a five I would. The owner and the team at new open optical are wonderful, helpful, smart, experienced and always provide great service. read more

Leonard is fabulous. Knowledgeable, friendly and helpful, He does not send out prescriptions but makes the lens in house. I love my glasses read more

I've been getting glasses made at this little shop for about 15 years. Always friendly and professional. I would have never found it except for the strong recommendation from my ophthalmologist. Glasses have always been made correctly and fitted carefully- even updated prescriptions in older frames. Personal touch and years of experience count for a lot! read more

Hands down , The best around!!!! Mr. Lenny is very knowledgeable and takes his time to make sure that everything is perfect. As soon as I got there I knew this place was something special. I explained what I wanted and how thin I wanted my lenses and they made it happen. I buy a lot of expensive frames and I'm very Finicky with who touches my glasses. I've been to all of the high end optical places and their work is the same or even less. Great service , great pricing and great convo. This is my new go to guy and I will bring all of my friends and family . Mr.Lenny is in a class all by himself !!! read more

A New Gopen Optical - Flawless - Optometrists Near Me - Dedham, Massachusetts

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This place is the best. Leonard is really kind and always goes the extra mile to make your experience the best. I moved away from the Dedham area but I still get my glasses and contacts from Gopen! They give you a customer experience you won't have at big chain stores. Can't recommend enough read more

The knowledgeable and kind service is as good as it gets. Lenny is a neighborhood icon! Shaw McDermott read more

This man was so kind to my family .. he refused to take money and fixed my sunglasses that I didn't even buy from him ... they don't make people like this anymore Please give this gentleman your business! I will be back. read more

I've been going to Leonard for many years. He has a great selection and is very knowledgeable. He practices excellent customer service. I have never once paid for a repair or an adjustment. Once you pay for the glasses (very competitive) he bends over backwards to make you happy. Based on my experience, I'd have to attribute the few bad ratings to the adage that you can't please all of the people all of the time. Some folks are just difficult (to please). read more

Wonderful staff. Great selection of frames for all ages. Convienienlty located next to the dedham community movie theatre. Lenny is the best w helping you select frames just for you. read more

I had been a customer at the old location in Chinatown for several years dating back to when my grandparents brought me there for my first pair of glasses as a child. I'm a 3rd generation customer and have always been satisfied. When they relocated to Dedham, it was a bit out of the way for me, and I resorted to online services such as Warby Parker. What a fool I've been. While shipping 5 different frames at a time to try on at home seems convenient, the reality is that the process can drag out for a month. Leonard and his team will assist in picking the perfect frames for you and he has a better selection than the online stores. Recently, I wanted a pair of prescription RayBans and decided to take the ride to Dedham. I was not disappointed. Leonard and the staff were extremely helpful. The RayBans were easy to pick, but I decided to look at their selection of regular glasses and found the perfect pair. Ended up getting 2 pairs. I'll never resort to online glasses shopping again as long as Gopen's is around. read more

Don't bother if you have a strong prescription. After hearing mine (-7.5), Lenny yanked away the frames I had selected and said "you'll have to find someone else to help you, because I won't." So I did, and of course they were totally fine. He was abrupt and condescending and I absolutely would not recommend this place. read more

I would not go anywhere else. Not only does New Gopen have great frames at low prices, but the service is fast and efficient. The lenses are cut in the shop so the fit into the frames is accurate and quick. He has fixed and adjusted my glass without charge. Even more importantly, I go to Leonard, because he has extensive insight in ways to improve my vision. I go to him after an eye doctors visit for his opinion. He has helped with doctor recommendations, cataract advice, bifocals, and even adjusting to vision loss. I see better and can function more effectively because of Leonard. He listens to my needs and advises accordingly. My vision is extremely important, so I go to New Gopen. read more

Simply the best. Very experienced professional staff. Personalized, friendly service; a throwback to days gone by. The prices are amazing; a fraction of what you'd pay at one of the big eye ware chains. A hidden jewel in Dedham Square. read more

A pair of expensive glasses of mine got broken. I was REALLY unhappy. These glasses are round, a difficult shape to come by. I mentioned my eyeglass tragedy (yes, it was a tragedy!) to my aunt that lives in Massachusetts and she told me that she knew a guy who might be able to help me out. When I came to visit (I live in Minnesota) I brought those broken glasses & left them with her. Not long ago my repaired glasses arrived (having been fabulously repaired by Leonard!) and it's as if I was Dorothy Gale in my sad, black & white world and suddenly, life became technicolor when my eyeglasses arrived, BETTER THAN NEW! I'm not sure, can people be sainted while they're still alive? I wish I lived back in Massachusetts so I could buy lots of glasses from Leonard! Thank you sir! read more

I have supported Gopen Optical in the past and had a successful encounter. When I say successful, I should add that they certainly were not a positive group but I successfully purchased glasses. Leonard is a knowledgeable person, BUT his delivery and professionalism towards the novice customer is downright impatient and condescending. I recently called to ask a question about my glasses and to evaluate the price for the lense vs.frame and was literally yelled at on the phone! I am on a budget and wanted to simply inquire if I could reuse my frame and only purchase lenses. Well,.Leonard lost his marbles and was so unprofessional. I never have been treated so poorly in all my time as a paying customer. Against my advice, my daughter went to Lenny for convenience sake to look at frames. She did not go to the Optometrist at Gopen because quite frankly she is very uncomfortable with him and I feel the same. She was chastised for going elsewhere and harassed that they would not see her if she ever needed a quick appointment in the future. She had 4 frames picked out that she was very interested in buying and they WOULD NOT SELL to her because they decided that the combination of the size of the frame and her prescription would make her eyes look too big. That is not for them to decide!!! Aside from that she felt humiliated by Lenny's continuous muttering under his breath while he was with another customer in reference to my daughters choice of lenses. She was so upset so I felt that one interaction like this was awful but to have my daughter so upset by Lenny and his creepy sidekick deserved a well needed review. I have never reviewed any shop, restaurant or any other establishment in my time, unfortunately this negative experience prompted me to do so tonight . This shop is VERY HOSTILE and UNPROFESSIONAL. I would recommend going anywhere else but here. Please note that I have spoken with other people that also have had similar interactions. CONDESCENDING, UNPROFESSIONAL and RUDE would be my description of Gopen Optical. Save yourself an unpleasant experience and go elsewhere. read more

My husband and I have purchased more glasses than we can count from Leonard over the years, starting with the original Gopen in Downtown Boston, and have always been delighted with both the glasses and the services. The frame selection is not huge, yet somehow we always find something we like more than in larger shops, at very reasonable prices. And when I wanted a particular Ray Ban frame in a particular color that seemed unattainable, Leonard took on my mission and managed to score the exact pair I wanted. Finally (and most important), Leonard does not follow a "one size fits all" approach like big optical chains; he has a wealth of technical experience and has helped me and others to identify a faulty prescription or tailor progressives to my exact needs and preferences. Like another reviewer, I can literally see better thanks to Leonard. read more

I've bought glasses here several times and I will continue to do so. A small store but a nice selection, I easily find something that suits me. and I'm also on a budget and I can still find glasses that I like. Leonard, the owner, is so sweet and helpful. It's the kind of place I'm pleased to support but also makes it easy for me to support! read more

I came here never having had a comprehensive eye exam before. I was nervous because I had no isea what to expect, but these guys were funny, kind, and honest. They made me feel very comfortable. And when I found out that I needed glasses they were very informative about the best shape for my face and what to look for fit wise. I was also educated about everything they were checking for during the exam. Amazing customer service. read more

Not happy with glasses . First and last time I will go there. Gave me wrong reading glass frame. Not the one I picked out. Had trouble with prescription reading glasses. Went back and still not satisfied. Will not miss going there . read more

I got a contact lens exam here from Polaznik who incorrectly told me I could order a year's supply of contact lens and then order another year's supply within the year that my prescription was good for. He lied. When I went to purchase another supply, he declined authorization despite his original advice. (I found out this info from the company I ordered from, not from his company.) To make matters worse, when I called to inquire, Leonard answered the phone and was needlessly defensive, absolving all responsibility and saying it was Polaznik's policy. I'm really disappointed with the customer service here. Moreover, the shop is dirty and disorganized and when I got my exam, the eye doctor was hacking and coughing all over the place. I was willing to overlook this simply to get my prescription, but after the poor customer service and vacillating policy, I have to give this place a poor review. read more