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    Dedham Eye Association

    4.0 (1 review)

    Services - Dedham Eye Association

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Dedham Eye Association Photos

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    14 years ago

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    People searched for Optometrists 1,784 times last month within 15 miles of this business.

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    LensCrafters

    LensCrafters

    (44 reviews)

    $$

    Amazing customer service at this location! Long story--…read moreThree years ago I purchased a pair of frames (plus a back up) from the SSP location. I have a very high prescription, which makes my lenses very expensive (cheap lenses would be too thick to look decent in any frames). I also chose very heavy and sturdy frames from Tom Ford, knowing from experience that they hold up better than the plastic ones. Recently, one of the nose pads on my glasses fell off. I originally went to this Dedham location, which did not have the specific nose pads, and they referred me to the location I bought the frames at (SSP). The SSP location would not tell me over the phone if they had the nose pads, even when I offered to give the brand and style number, and that I had to come in person. When I said that the nose pads were very hard to find and that Braintree is a far drive for me, the person on the line told me that they would have the replacement nose pads "if I had actually bought them at LensCrafters". When I drove all the way there, they told me that if I had called and told them they were Tom Ford they would have easily told me they did not have them in stock. I was told that I would have to contact the company of the designer myself. It turns out these nose pads tend to fall off and are nearly impossible to replace. I went back to the Dedham location, finally deciding to bring both pairs in hopes that they could take a nose pad off of my back ups (which for some reason were not adjusted to my face so I never used them) and put it on my regular pair. Not only did one of the employees take apart both of my glasses and reassemble them so I have one "perfect" pair (with the unscratched backup lenses in the other frame) he also cut new nose pads that fit my back up pair. He went totally out of his way to make sure I had two pairs of glasses that were useable and comfortable--free of charge. I was really impressed with the attention to detail (fixing a part of the glasses that was damaged) as well as the customer service of everyone there. Much better than the SSP location!

    I bought a pair of expensive glasses at Lens Crafters. A month or so later I lost the screw on arm…read moreof glasses. I brought them back to get them fixed. The manager told me I would have to wait for the person to come in and fix them. I let him know I had to be someplace by 10:30, it was 9:50. He told me the employee would be to work by 10. Not sure why he couldn't fix them as he was just sitting and scrolling on his phone. At 10:05 I got up and said I couldn't wait any longer, he said ok, bye. I will never use Lens Crafters again! I went to Costco after my 10:30 appointment and the gentleman fixed them in seconds and I didn't even purchase them there!

    Dedham Eye Association - optometrists - Updated May 2026

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