Without a doubt the best glasses I have ever had!!! Dr. Maggio is a considerate, kind, and well…read moremannered doctor who excels in his field. The environment is always warm and comforting. The last time I was there, the kind staff helped me pick out the best glasses for me! I might be a bit biased but they look fantastic. I cannot recommend this place enough. So much that I tell all of my friends that they would be crazy not to go to Dr. Maggio!

I want to amend my previous review. When I went in there I wanted to know about the mass health…read moreglasses and possibly order them. I mentioned that I was comparing options and may look at Zinni online. I tried to ask a couple questions. Fast, fast fast condescending. I've never been on mass health before and she made me feel like a leper. I've earned 6 figures in the past. I wasn't rude. She seemed to make it a point to let me know "they" don't do many of these, but she had a full tray of them. I won't recommend. I doubt they care.

Everything the eye exam the sales man and the glasses they have a grate selection of frames and…read moremany are designer frames the prices are reasonable too I love my dolce and cabana frames and my blue transition I am going back for new sunglasses

We had a last minute eyeglass emergency and eye infection so we…read more went to the LENSCRAFTERS in MACYS at the North Shore Mall in Peabody, MA. The technician, Spencer, was above and beyond helpful... getting us in to see the eye doctor right away. Doctor Neckers was absolutely amazing. She diagnosed the issue and called around for the particular medication needed. Then she actually followed up with the applicable pharmacy to be sure the medication was indeed in stock and to be sure they got the prescription. We are so grateful for these caring employees at LensCrafters... it was the weekend and would have been an emergency room visit if they had not fit us in! THANK YOU AGAIN DR NECKERS AND SPENCER!

My husband & I have gone to Arlington Vision for almost 40 years. John Dunn has been wonderful to…read moreus both. I have developed eye issues as I aged. I have had some complicated prescriptions because of this. If John has a question he goes right back to the prescriber for clarification. John has a wide selection of frames. Over the years I have come to rely on John to help me pick them out. He always shows me two or 3 frames & inevitably I usually settle on one that he selected. We are hard on glasses in our house & John has helped us in a pinch over the years. I wouldn't go anywhere else for glasses & can't recommend them highly enough.

Very knowledgeable, great business with lots of selection! My wife has been a happy customer for…read moremany years and I had a great experience there.

I've been a patient at Parrelli Optical since I was 3 years old! I've worked with the entire…read moreParrelli Family: John, Karen, Jonathan & Christina. The Parrelli Family is incredibly professional, patient & caring. They have always made me feel welcome and they are truly dedicated to their customers. With excellent service, incredible selections, and sage advice they are my go to source for all eye concerns. When my family moved to NY we remained loyal to Parrelli optical and we plan visits around our appointments - that's how highly we regard Parrelli Optical! I'm looking forward to seeing Jonathan in the new Assembly location in August.

Front desk Nicole Belgrini was very evasive when answering questions. Getting a straight answer is…read morelike pulling tooth. Once her problem was pointed out, she became rude and unprofessional. Later she canceled my appointment with the doctor without even the doctor's knowledge, and without notifying me. , When I arrived, she said I could not see the doctor because the appointment was canceled even though the doctor was in office! Totally unprofessional. When a front desk person use her little power to deliberately make things difficult for customers and being completely unprofessional, it is a red flag for the office management.

I first went in 2019 and had a wonderful experience. I then made the poor decision to not go back…read morebecause there was a place closer. What a shame! I came back today and it was such a breath of fresh air. The technology is straight from Star Trek. Dr. Violette is incredibly personable and was not 'judgey' at all that I had been to other places before returning back to his practice. It was a wonderful informative appointment and I am looking forward to the coming follow up appointment and getting back on a routine eye prescription track in the future with this awesome place. Thank you for welcoming me back!

Dr Violette is the best and his staff are very helpful, they are proactive with insurance coverage…read more I have been a patient for more than 10 years! I would highly recommend them!

I'm extremely disappointed with my recent experience here. My girlfriend's contact lens…read moreprescription was done incorrectly the first time, which required her to return the contacts and redo the exam. That alone was frustrating and time-consuming. After repeating the exam, they provided trial contacts again. The first time, we didn't realize the trial lenses were off, but this time everything appeared to be correct. However, when we called to place the new order, we were told we had to pay again -- even though we had already returned the incorrect contacts. They claimed they never received the returned contacts and refused to take any accountability. As a result, we were out several hundred dollars. This feels completely unfair and unprofessional. What makes this even more disappointing is that I've been a frequent customer and have recommended this office to friends. Unfortunately, after this experience, we will not be returning.

Not good if you are new to contacts. I paid for a contact lens fit and follow-up. They made me feel…read morelike I was bothering them when I told them my vision was blurry with some of the lenses. They were reluctant to give me replacement lenses when some of my trials had torn. And I was ultimately told that they could not keep giving me free trials. As if I am gaining anything by dealing with blurry vision and having to call them every week for a different lens. My last trial I was only given a single day of trial lenses and told that was all they would give me. Despite the fact they are professional and generally polite, the staff seems to be pretty insensitive to the clients' needs. A prescription is needed to try different brands of contacts, it is not like I can just buy any brand that I want. This place is fine for eye exams but keep in mind the goal is obviously for you to make an eyewear purchase, so do yourself a favor and don't go here. When the eye exam is over they could give a shit about if you can actually see or not. It also seemed like they were hyping up a certain manufacturer's brand of contacts being on sale, despite me telling them that they were extremely uncomfortable on my eye. I only go here because they are in-network with my eye insurance, but after this experience I will not be going back.

I came to Medford Optical on the recommendation of a good friend, and I had a great experience with…read moreUmberto Rossetti, optician at Medford Optical. He is professional, knowledgeable, and took the time to ensure I found the right frames and that my glasses fit perfectly. He exemplifies exceptional customer service, making the whole process smooth and comfortable. It's obvious that he genuinely cares about his patients and takes pride in his work. Chandra Richardson, the owner of Medford Optical and an optician, is also extremely helpful and patient when addressing patients' eyewear needs and concerns. I am now a returning customer ten times over. I highly recommend Medford Optical to anyone looking for quality eye care and outstanding customer service.

It took 4 times to try to get my glasses right!!! Uggg. Lines?no lines? doesn't matter if I can't…read morefocus and see wearing the glasses. I tried to explain that the prescription must be wrong! No attempt to reexamine. Frustrating as all get out!! I finally gave up..took the glasses and put them in a drawer I'll donate Big waste of time and money They just don't listen!!

Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)