Wanted to have my mother in law's dog spruced up before she came over and of course, waited until…read morethe last minute, they worked him in for a bath and nail trim. The price was good, the job that they did fantastic and the dog was not scared. They are gentle and patient with the animals. Lucky, the dog, will be returning! They also helped me get a harness that fits. I am very pleased with Pet Ranch

This is a great locally owned store that has been in Kingwood since almost the beginning! The owner…read moreand his wife are usually at the front desk to help you, all the staff are so friendly and always greet customers when they walk in the door. Their prices are as low as any of the big chains or even the online stores. We get our dogfood there as they carry the big bags we like. What's more, they have loyalty program where you get a free bag of food after so many purchases. They have a large selection of toys and treats. They also offer grooming although we have not used that service yet but it seems popular.

I took my shepherd here for a last minute appt They were so…read moreaccommodating He smells amazing and looks so clean ! Thank you staff I will be back ....

This is what their "professional groomer" thinks a bath and brushing looks like…read more They totally shaved our poor pup down to bare skin, cut , clipper burned and traumatized her. This groomer has no business touching a dog. Contacted the "Manager Sara" and she defended the groomer. The dog was not dirty or matted when she was brought in. Local store management recommended I escalate it to the main office. The main office took my statement and said they would get back with me in a few days. Two weeks passed and I contacted them again. At this point they blew me off saying that their manager Sara said it was a racial thing (totally a lie, nothing further from the fact). They didn't want to pursue it any further. Read the back of their receipt. They say they offer 100% satisfaction guarantee and treat our pet's well. No refund offered and obviously did not treat our pet well at all! PS - if it were racial how would that justify a groomer completely shaving a Perinaise this way? An entry level groomer would know certain breeds should Never be shaved - especially like this. See the before and after

The best animal store in Kingwood. Reasonably priced & the owners are there to answer questions and…read morehelp. Great variety of high quality dog food. I buy Taste of the Wild and Pet Ranch sells it for $55-$60 a bag while Pet Ranch sells it for $44.00! That's just an example of the savings you get for shopping there. They also have grooming

As an avid reptile and pet enthusiast and owner of exotic reptiles I love to visit any pet store…read morewhen I have the chance coming out of state where I live we're not allowed to have venomous animals so coming to Texas was very fun and exciting unfortunately this was worst experience I've ever had in a pet store across every state I've ever been to nothing to do with the employees as I didn't even interact with them just walked around, looking at cages with horrible husbandry chameleons with no misting system every lizard and snake with a dry bowl that you can tell they just let get dry and then refill again never scrubbed or cleaned there's ,dead animals in cages all of their snakes are just in totes stacked on top of each other with no heat gradient or places to go to or away from a heat source one of the mammals was giving birth and when they went in there to check on it, they found another dead one in a different cage and exclaimed it loud enough for everybody to hear that there's a dead one in here very sad to see the conditions of this place, and the animals with lost lives

Bought some little fish for my first tank. The owner was very helpful in helping me select 3 fish…read more All fish alive and healthy 4 weeks later! Nice little local shop, I would visit again.

My wife and I decided to stop in here to start our new fish hobby (after I had picked up a free…read more10gal tank etc). Evan (If I remember his name correctly) who owns and runs the shop was extremely knowledgeable and helpful! I enjoy helping small businesses over going to the big box stores, so we will definitely be coming back here for all our aquarium and pet needs! The shop is small, and there's not a whole lot to it, but Evan loves his craft and takes good care of his animals. Definitely recommend this place.

Every time I have stopped by since mid April, the store has been closed and dark, although it's…read morestill fully stocked. They did have a sign up for a while that said they were redoing their inventory and were temporarily closed until the process was complete, but now the sign is gone And the store is still closed. Can't find any information online about what's going on; the website and Facebook page are still active, as well as this Yelp listing. It's unfortunate because I really liked shopping here. It was always very clean and well lit, with a good variety and good prices. The staff was very friendly as well.

i used to go to the other big chain pet stores until I happened upon this place. I don't know the…read moremanager's name but he and the staff are always so genuinely nice! They are very knowledgeable regarding the cat food brands, have excellent recommendations and suggestions and their rewards program is marvelous. The store is always extremely clean and again, you will not find this kind of customer service at any of the other pet stores, I guarantee it! In summation, you'll find first-class customer service here, kind and helpful staff and a sparkling clean store with a great variety of stock.

I've brought my dog there for a while, and my sister and they've never asked for shot records from…read moreeither of us. Today it was so crazy because I called and spoke to them and they confirmed my appointment only to have me show up and as soon as I walked in I could tell they didn't want me there. They stated my dogs shot record was 5 days expired and needed a new one, which why didn't they call me and say this before I drove all the way there? I called the vet on speaker and they stated it would be fine and my dogs heart worm shot is up to date as well. I get it, policy is fine but you're not going to be rude at the door and whisper and think it's customer service. Horrible experience. They just didn't want my business and that's fine but next time, call the customer to cancel.

Took my chihuahua there to have her nails trimmed and polished and they did a horrible job…read morepolishing her nails, polish all over her hair and polished was disgusting. When I complained I was told that they try their best and that I should have a nice day. When I said I would not be going back or recommending anyone to them,I was told that was fine have a nice day. Way to treat a customer!

My friend bought an English Bulldog not even 5 days ago and the poor dog is already dying. She…read morebought it for $5,000, financed WITH A 26.02% interest for 60 months, and now she cannot find a way to get out of this contract. They told her they lowered the price because the dog has a small hernia in his stomach, but we've come to find out after going to a pet clinic that the dog has pneumonia, a heart murmur, and kennel cough. She called this company and told them what was happening and they told her to take the dog to their vet, but after reading all the reviews, their vet seems to be in on the scams as well. We've set an appointment for tomorrow and hopefully she can get out of that contract before the 10 days are up. This place is a scam and I feel terribly sorry for both the dogs and the people that are lied to. These poor dogs are sick and overpriced. You can find a better dog online with breeders for half the price and the dog is actually healthy. Beware of scammers of this place!!!

This has been the first and worst experience I have had trying to finance a pet my credit was ran I…read morewas told I was approved upon approval I was told to provide documentation of employment which without hesitation I provided also linked my bank account to the application as requested and still had issues trying to get a loan for a puppy. This is the worst experience I have ever had trying to purchase a pet the only reason I did not pay cash is because I just purchased a home. I've went through great links to provide everything needed and still was pressed for more verifications I will never recommend anyone to use this adoption center ever in life. The staff was not helpful they didn't have answers to the questions we aske. they told us the bank we used wasn't a preferred bank and when we went on the sight our bank was listed at number 3 on the char. stuff was on the phone for the majority of the visit scrolling social media. pets were dirty and had poop in the cage that had been there a while. worst experience ever!!!!!

I tried buying a Yorkie puppy and i sent $1,100 for delivery and an electronic crate. They said…read moreeverything was paid and the puppy was going to be ready for delivery. The next day it never came and we called them and they said that the puppy was in Michigan because the puppy needed a check up from the vet. Then they asked for more money. and I didn't give it to them. and they never gave me my puppy. My kids were so excited for the puppy to arrive and the puppy never came. I even asked for a refund and they never gave to me. I have proof and I can show anyone who asks.

I would love to have a tiny tea cup yorkie or a Maltese teacup very tiny I would like to have a…read morefemale do you guys deliver

When my sweet labradoodle is not with me I typically do curbside pickup. This method is convenient…read morefor me when I don't want to go into the store. Typically the wait is pretty short when I let them know I have arrived but there has been a couple of times the wait has been a bit longer. Nevertheless, I am happy they still have the curbside option.

Bought fish that infected all of my tank and everything died apparently they knew they had a ick…read moreproblem said nothing but when I came back they said oh yea we have been having ick problems highly unprofessional and waste of money do better