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Different Strokes Pet Boutique

3.3 (3 reviews)

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12 years ago

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Woof Gang Bakery & Grooming Springwoods Village - second groom

Woof Gang Bakery & Grooming Springwoods Village

(14 reviews)

Today I visited Woof Gang Bakery & Grooming on Spring Stuebner to purchase a birthday cake for my…read moredog, Donatella, who is celebrating her first birthday. What should have been a happy experience turned into one of the most uncomfortable and disappointing customer service encounters I've had. Upon entering the store, the attendant did not acknowledge my presence at all. She walked to the back twice, came out, and remained on the phone without offering a greeting or assistance. After standing there for approximately 10 minutes without any acknowledgment, I finally asked if I was going to be helped. Her response was, "Well normally people just walk in and look around." As a first-time customer, I had no way of knowing that. A simple "Good morning" or "How can I help you?" would have been basic courtesy and professional customer service. Instead, I was met with indifference and a dismissive attitude. Throughout the interaction, I felt extremely uncomfortable. Her demeanor, facial expressions, and tone made it very clear that my presence was not welcomed. I have never felt so disregarded or profiled in a retail establishment. No customer should ever feel that way -- especially in a place that promotes warmth and community for pet lovers. I completed the purchase only because I was not going to leave without something special for my dog's birthday. However, this will absolutely be my last visit. I do not recommend this location if you expect respectful treatment and basic customer service. Unfortunatley, I was very upset I did not get her name but, she was caucasian and very heavy weight

Well, let me just say we won't be going back to this location. We've taken our dog here for the…read morepast 1.5 years for grooming. And today was the last time. We had a very good picture as well as good directions on what we wanted. He gets a pretty short cut on his body (not shaved to the skin short, which is what he got today) but pretty short. And we have them leave his tail fluffy, but blend it with his body so that it's not just a drastic line. Holy crap!!!!! When we went back to pick him up Candis hadn't even touched his tail. But we should have left well enough alone. Because when it was brought to her attention I don't know if she decided to get even with us for making her fix it, but what she ended up doing was shaving about 1/3 of the length of his tail down to the skin and then leaving the end 2/3 fluffy so that it looks ridiculous. Of course now they're claiming it's on us, that she just did what she always does because she looked at her notes. I call BS. He's never looked this messed up when he came out of there. Trust me, if he had, that would have been in her notes long before now. At any rate. Thank goodness it grows out and hopefully we'll find a new, more customer friendly groomer and business to take him to next time. Because this place doesn't care about anything except getting your money and defending their employees. The worst $100 I've spent in a long time.

Different Strokes Pet Boutique - petstore - Updated May 2026

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