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Walt & Rickys

3.1 (18 reviews)
Closed • 11:00 am - 10:00 pm
Updated 1 week ago

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Branzino
Barbara D.

Just had dinner at Walt & Ricky's. I really wanted to love it and coordinate all my friends for multiple gatherings after my date night experience tonight. Sadly, I can't see that happening. To be fair, nothing was terribly bad, but everything was mediocre and forgettable. Nothing was worth the money from our perspective. The drinks were just ok. The entrees were forgettable. The only things we had that were memorable was the salmon bites and the bread. Both were delicious. We absolutely love a fine dining experience but this fell short. The lights were too bright, the music too loud and the "fine dining" experience felt unprepared. It seemed like they didn't have enough staff to properly run the restaurant. We didnt get to our table until 15 minutes after our reservation time. Our waiter was good but the food was extremely slow arriving. Though accidents happen, the manager knocked over a full glass of water in my husband's lap. She did apologize but brought a dirty dish towel out to clean the table. She brought nothing for him to dry the water from his lap. Unlike most people in the restaurant, we actually like to dress up when we go out to dinner, so he wasn't wearing cargo pants or jeans and a white t-shirt. It wasn't fatal for sure and had the food been better, it would have been forgettable. But she was fairly non-plussed about it. And she was the FOH manager! We actually had dinner at the restaurant that was previously in this space (Fancy's) & it was terrible. We knew we would never return. Im fairly certain this is a repeat performance. I do hate that because my husband loves raw oysters that aren't Gulf oysters and this restaurant offers East coast oysters but they were tasteless and bland. For a $200÷ meal, I need better. Maybe your experience will be different.

Jamesa H.

Let me start by saying I was genuinely looking forward to giving this new establishment 5 stars. Unfortunately, that was not my experience. I waited over an hour for a dozen oysters, while guests who were seated after me received the exact same appetizer within minutes. Each time my server, James, brought oysters to those guests, he told me he would check on mine. After approximately 45 minutes, he finally informed me that something had happened with my order in the kitchen and that it was not his fault. He assured me they were making my oysters "STAT." "STAT" ended up feeling like another 20+ minute wait, all while other guests were receiving their entrees and I was still waiting on an appetizer. At that point, I should have trusted my gut and told them to forget the order. Instead, because I was told they were pushing it out STAT, I decided to wait and hoped the oysters would at least make up for the experience in the taste, flavor, or presentation category. Unfortunately, they did not. The Etouffee oysters arrived cold, while the Rockefellers were at least an edible temperature. If an order is being rushed out "STAT" after an hour-long wait and I'm specifically told it will be hot, I expect exactly that. I came in looking for a comfort meal after having a difficult day, and instead I left even more disappointed. When I finally asked for my check, I still had to wait. James eventually explained that he had intentionally held off on bringing it because he was trying to figure out what he could do given the ridiculous wait. I told him not to worry about it because, at that point, I was simply ready to leave. My second biggest pet peeve is having to tell someone how to do their job or how to handle an issue within their own establishment. A gentleman who appeared to be a manager came over and asked how the oysters were. I told him I just wanted my check so I could leave. When he asked again, I explained that I had waited over an hour for cold oysters, had already had a horrible day, and was looking forward to a comfort meal that I ultimately did not receive. He continued asking me what he could do. I finally told him that it should not be on the customer to tell management how to resolve a situation like this. I shouldn't have to suggest that something be comped because of an hour-plus wait and food arriving cold. I informed you of the problem; the solution should come from you. I will say that despite being a new establishment, it was apparent that regular customers were being taken care of differently. As a first-time guest, that was disappointing to experience. I also have a couple of other grievances, but the excessive wait time, cold food, and lack of effective management response were enough to overshadow everything else. I understand that this establishment is new, and I genuinely wanted to give it the benefit of the doubt. New restaurants have growing pains, and I'm usually very understanding of that. But there is a difference between being patient with a new business and overlooking poor communication, an excessive wait, cold food, and an inadequate response to a legitimate service failure. I hope they take this feedback seriously because I would have loved to leave a 5-star review. Unfortunately, the experience simply did not warrant it. ---------------- I do want to specifically acknowledge James (and give an extra star rating) because he was great throughout the experience. He was communicative, checked on my order, kept me updated, and maintained a great personality despite the circumstances. His other guests clearly had no complaints, and he seemed to be doing his best to take care of everyone. Please go see James on Mondays or Tuesdays and show him some love, because while I won't be back, he still deserves it. Regardless of what some of the bystanders may have been saying, my experience with James was positive. I actually tipped him separately because I felt he deserved recognition for his service, even though the overall experience fell short.

Bread and bisque
Shauna S.

Friendly staff, nice ambiance, and tasty food & drinks. We had an enjoyable experience. Our waiter (Ty) was attentive and welcoming. It was our preference to sit outdoors so the photos may reflect poor lighting. Overall, we were satisfied with our food, service, and dining experience. Only taking a star because I ordered a bread pudding to-go but got home and realized it was creme brulee ...

Alivia A.

The food took a while to come out. The fried shrimp appetizer was amazing! I got the steak frites and I would not get this again. However, people that I came with really enjoyed their meals. The restaurant has so much potential!

Amber P.

Tried this place for the first time and it was great!! Food was awesome and the servers were attentive and friendly. Would recommend

Sound G.

Incredible new riverfront view resturant, healthy portions that I appreciate and drinks that do you nice. I love it here.

Unfortunately, my experience here was horrible. We sat at our table for nearly 25 minutes before anyone came over to wait on us. The food made the experience even worse. The gumbo was cold and the oyster étouffée tasted terrible and seemed like it may have been spoiled. The bread looked and tasted like something straight out of a Dollar General box' and the salad was soaking wet. They definitely need a salad spinner. I do want to be clear about one thing: our waiter was the one positive part of the experience.Once he came to our table and began serving us, he was very nice, polite, attentive, and pleasant. I don't blame him for the 25-minute wait, and his customer service is the only reason I'm giving this restaurant one star instead of wishing I could give it zero. Unfortunately, one good waiter couldn't make up for the poor quality of the food and the overall experience. I will not be returning, and based on my experience, I would recommend spending your money somewhere else. I will say that the ambience was absolutely beautiful. The restaurant itself was visually stunning, warm, and inviting, with a really nice atmosphere. You can tell a lot of thought went into the décor and overall presentation of the space. Unfortunately, the food and overall experience did not match how beautiful the restaurant was.

Lobster tail with shrimp, crab and linguine

First time here and will be back. We had reservations for a party of 4 and were seated right away. Great views of the river. I was disappointed as i had to ask our server for a glass of wine and once i was done no one asked if i would like another one. Food was delicious and came out just as ordered ( i had made changes) with no problems. Our server was training another person who could not have been nicer. For the price of dinner I definitely expected better service but will try again since the food was so delicious. Portions are large. We all split the chili salmon app. If you do order an app do not order a salad as way to much food..

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