This is pertain manager, Sonn, at the Return/Exchange in this Walmart location.
I placed an online order, which was wrong, so I redid the order and ended up with two items for pick up for 2 different location. The 2nd order only available at the walmart in Westminster. I had to pick up the first order at Santa Ana location and drive to Westminster Walmart to pick up the 2nd order. I have read that since Walmart has a "return to any Walmart location...", I can return the 1st order and pick up my 2nd order and go home, rather than drive all the way back to Santa Ana.
http://help.walmart.com/app/answers/detail/a_id/190#Store
I arrived to Westminster Walmart and tried to return the item. When asked the reason for return, I told the employee, I ordered the wrong item and need to return, so I can pick up the corrected item here. The employee look at my receipt and went call manager, Sonn. This man came to the counter with my receipt in his hand and told me, I had to go back to Santa Ana to return it. Without waiting for my reply he told me to wait so he can go call security!
I became enraged at how he approached me. Neither him or the employee asked me for identification and/or confirmation. Walmart has a 'no quesiton' return, which they both VIOLATED!
Sonn made me stood at the return counter for about 5 mintues and came back to told me take the item back to Santa Ana to return, and that he will not let me return it here. I questioned about 'return to any Walmart policy, " which he ignored and told me that he will not let me return my item here, under his management. I also asked if he is refusing my return service and he continues ignore me, except to use his authority to stated he will not let me return my item.
Without any attempt to communicate with me about the return, he exhibits discriminations towards me as though I am a thief, when he proceed to go call security. Furthermore, when I questioned him about return to any Walmart policy, he just basically told me, why did I not want to return at the original pick up store, wa it because I am scared? This statement ignited my temper. Sonn's services and statements towards me proved that he suspected I am a thief.
At that time I refused to leave the location and engaged in an argument with him at the point to where I use vulgar language against him. He demaned that I leave the store and I told him to call the police. He just ignored and keep demanded for me to leave the store, and then just disappeard. I was pissed, so rather than pick up the 2nd order I cancelled it right there. I went home and called Walmart customer service and enquire about their return policy. I was again told that I can return any items to any walmart store. It was then that I shared my experience with Walmart customer service and initiated a claim against Sonn.
I am a frequent at Westminer Walmart and I hope I do not run into Sonn again in my next shopping trip. I also hope that people will be aware of this man's behavior when attempt to return items. Please make sure they properly check for identification and confirmation, prior to proceed with actions that might be very offensive towards customers, exampled in my experience. If possible, do not ask for Sonn, or if he approaches you, please request another manager/employee. This man will surely exhibit abusive authority towards customers, especially discrimiations. Please be aware of Sonn. If you return an item bought at other Walmart and were refused, demand them to honor their policy, rather than making you drive back to the other walmart. This is both inconvenience and against walmart policy.
http://help.walmart.com/app/answers/detail/a_id/205 ... This is Walmart return policy:
If you bought something at a Walmart store and need to return or exchange it, you can take it back to any Walmart store, not just the one where it was purchased.
For most items, we accept returns within 90 days after purchase.
For the following items, we will only accept returns within 15 days of purchase:
Computers
Camcorders and digital cameras
Digital music players
E-tablets and e-readers
Portable video players
GPS units
Video game hardware
Pre-paid cell phones and post-paid cell phones
To see the full list of departments and exceptions, visit the full Walmart Stores Return Policy. read more