I ordered and paid for my Christmas cards through walmart.com on Friday 12/14 night and was told that is would be ready at the Walmart in Westbury, NY on Saturday 12/15 by 5:00pm. I couldn't pick them up Saturday, so I went to the store on Sunday 12/16 afternoon and when I went to the photo (besides no one being there at the counter), I was told not only are they not ready, but the person who handles the photography is out on maternity, and they won't be ready. ARE YOU KIDDING ME???? I contacted Walmart first through their website help chat and then through a phone call to, what I originally though was a corporate office, but turned out to be just another call center who couldn't really help. The help chat only offered two options, 10% compensation or cancel my order (not even an offer to switch store locations).The Walmart call line didn't offer me any sort of compensation (was told that was only offered by the store, not sure what the store would offer, that would be based on what the manager offers). I asked both for names and emails for corporate personnel to let them know the situation and was denied both time. I decided to call the store directly at 7:30pm tonight. Got no response after 20 rings. Called back again at 7:52, and as of right now, someone picked up at the original call, then been put on hold for the manager for 22 minutes and counting.
The Walmart manager called me back at about 9:30 Sunday night. Finding out what happened, he went into the system, saw my pictures in the spool, printed them out and are going to be in the manager's office with some compensation in it.
The manager said he didn't know what happened but he saw the Xmas Cards in the spool and was ready to print. He said he used to work in the photo department so he knows how to work the machine. He printed out my 100 pictures. Then told me for my hassle, he would give me a $25 gift card (personally I think fair compensation). He told me to go see any manager and that they would know about it. I told him I would be in there on Monday night.
Fast Forward to Monday night :
I go to the electronics counter and ask to speak to a manager and I explained to the clerk why. Instead of picking up the intercom phone, which was only two feet behind her, she decides to find one on her own by walking away looking for one. She came back and a second clerk came to the checkout and proceeded to help other customers. When he asked about me, the first clerk said that she was getting the manager and the first clerk asked if she used the intercom phone. The first one said no and she would look.
Needless to say, a manager came about 25 minutes after I originally asked for one, and lo and behold, she had the Xmas cards in her hand with my name on the folder.
I opened the package to see if the gift card was in there and not only was the gift card not in there, there weren't any envelopes to mail out the Xmas cards. I asked the original clerk to call the manager back over. She told me to go find one with a yellow vest (People, if you want anything ever done at #walmart find a person with a yellow vest.). While I was waiting at first, I called Walmart Customer Service in front of the employee. After a little bit, I walked the store to find a yellow vest, while talking to the customer service person and explaining the current situation. I found a yellow vest employee, told them there was supposed to be a gift card and oh, I don't know, ENVELOPES for the pictures. I told them I spoke with the manager last night and there was supposed to be a gift card due to all the hassle Walmart is giving me . The message that he left with Walmart customer service is that he spoke with me and will handle (didn't say how).
So the yellow vest, seeing that I was on the phone with customer service and giving customer service her name (thank you name badges with job descriptions) the yellow vest took me to the store customer service as the phone customer service asked if I would like to lodge a complaint with marketing (Hell, I'll lodge a complaint with anyone at the corporate level if I could). She brought me to the front counter and rang up a new gift card. After she handed me the gift card she asked if there was anything else and I said the envelopes. She asked me again "you didn't get any envelopes?" Showed her the photos. We walked out way back to the photo area . She gave me a handful of envelopes and I mentioned I have 100 pictures. She went through all the draws and finally gave me envelopes (I thought that they looked a little light in the count, but I was already frustrated with the incompetency there, so I took what she gave me and walked out.
In the car, I asked my son to count the envelopes. It was light. 83. I can live with missing 17 envelopes. read more