If i could give this store 0 stars i would! By far the worst customer service i have EVER EXPERIENCED IN MY lovely 37 years of life! I purshased two sets of blinds A few months ago and since I'm a working mother I barely have time and forgot to go exchange them yet alone I ended up throwing the recipt out. To make a long story short i was on the phone for about 10 minutes Getting transferred over trying to speak to the manager or someone in customer service to simply asked them if my items can still be extchanged or if I can receive some type of store credit. I was first transfer to a lady who picked up extremely rude , ( since I was getting transferred all over to different departments I simply asked is this customer service , she proceeded to say how can I help you rudely and again I asked if this customer service again she proceeded to say how can I help you , on the third time I said it's a yes or no question I'm asking if this is the customer service department ( since I kept Getting transferred to so many other departments , I wanted to make sure I was speaking to the right one to avoid repeating myself ) since she wasn't giving me a yes or no response she said hold on and transferred me elsewhere .
I ended up being transferred to the first lady that answered when i had first called . I proceeded to tell her ive been on the phone for 10 minutes getting transferred everywhere that i needed a magager or customer service department! ( by this point i was not upset on the wait because i can understand they are busy )
By the 6 th transfer the same rude lady that REFUSED TO ANSWER THE SIMPLE YES OR NO QUESTION ( about that being the customer service department ) answered yet again and i just proceeded to ask my question && she told me since its been two months i was not able to exchange or do anything.
I asked to speak to a manager ( NOT BECAUSE OF THE EXCHANGE POLICY ONLY BECAUSE HOW RUDE THIS LADY WAS SPEAKING TO ME )
She then Said SHE WAS THE MANAGER !!
I then asked so nothing can be done at all im and she repeated no in a nasty tone , i ended the covo with "okay"
*******TWO SECONDS AFTER SHE JUST HUNG UP THE PHONE !!!!!! not acknowledging me as a customer or even SAYING IS THERE ANYTHING ELSE I CAN HELP WITH OR SAYING I DO APPOLOGIZE THATS JUST THE COMPANY POLICY **************
AT THIS POINT I WAS INFURIATED IM PROBABLY NOT EVEN SPELLING CORRECT JUST HOW IRRITTATED i am ,,,,,,,!!! THE WAY THIS SO CALLED "MANAGER"SPOKE TO ME WAS NOT PROFFESIONAL AT ALL and she hung up on me !!!! This is a piece of garbage store with even worst costumer service.
What kind of manager do they have working in such a large store. THEY NEED TO LEARN TO HIRE PROFESSIONAL WORKING WELL EDUCATED PEOPLE INSTEAD OF JUST HIRING ANY PIECE OF SHIT . Excuse my language but the way this situation was handled was completely out of line!!!!!!!
WALMART MUST NOT VALUE THIER CUSTOMERS !!!!!!! read more