I went to two places before Eye Pros and they would not attempt to use my frames. Another third…read morecompany suggested eye pros and said "if they can't do it , it can't be done". I got a message a few days later saying my glasses were ready for pick up at eye pros. They are the best! Well worth the drive I took to make it happen. A++++++++++++++++

Very friendly and professional. They know what they're doing and they are keen to help you. Can't…read morewait for my next visit.

I went to my usual check up. The staff were very friendly and the optometrist that saw me was…read moregreat!! He took his time and explained all my issues. I'm very happy with my experience and would refer anyone here. Now onto getting my cataracts taken care of.

this is a review for Amber front Desk today's worl people are worried about health fam vision Thank…read moreyou Amber for using your Great customer service service with Kim she went above and beyond to get me in asap ,, that earned my trust in such important time ,,, for my health head vision ,, I feel the love shown in action in this Buisness it starts in the voice tone who is behind the scene she does such great work she can really heal a broken with a heart beat she is very dedicated to the customer s attention and needs i notice she keeps the same tone Thand you Amber Tks to your manager ,,, so anyone in Merced county CJ optical no longer there please visit this office where Amber will greet you with a great personality please don't expect perfection but Kim will make it happens ‍yes come on they will check your vision work safely walk safely

I originally had a great deal of confidence in this practice because of Dr. Irish. He was the only…read moredoctor who was able to properly diagnose an eye issue I was having after I had seen about three other doctors elsewhere who could not figure it out. When my insurance changed, I had to seek care at other offices, and none of them were able to give me the correct diagnosis. Dr. Irish eventually did, which is why I was very disappointed to learn that he is no longer with the practice. A year or two ago, while Dr. Irish was still the doctor here, I had an appointment and went through the entire process of having my glasses ordered. The technician collected my payment and told me the glasses would be ordered. I knew glasses could take some time, so I waited. After about a month without hearing anything, I finally called and found out that my prescription request had simply been forgotten. I ended up requesting a refund. More recently, I have been trying to get another exam scheduled. My original appointment was in February, but because of a family emergency, I had to reschedule. I eventually got an appointment with Dr. Irish several months later. Then, shortly before that appointment, I was contacted and told it needed to be rescheduled again, this time until the end of August. During that conversation, I was also informed that Dr. Irish was no longer with the practice and that there was a new doctor. I was surprised because I had not previously been told that Dr. Irish had left. I decided to keep the appointment because the practice already had my records and history, and after waiting so long, I did not want to start over somewhere else. Unfortunately, today I was contacted again and told that the new doctor has jury duty, so my appointment needs to be rescheduled once again. I completely understand that things happen, and I do not blame the new doctor for having jury duty. I also want to be very clear that I have no opinion about the new doctor because I have not even had the opportunity to meet them yet. My frustration is with the repeated rescheduling and the communication surrounding these changes. I sincerely hope the new doctor is wonderful. My disappointment is really with the overall experience. A prescription request was forgotten while Dr. Irish was still practicing there, I had to request a refund, my exam has now been rescheduled twice, and I have been trying to get this exam since February. I also only found out that the doctor I trusted was no longer there when I was already being contacted about rescheduling my appointment. Dr. Irish gave me a reason to have confidence in this practice. I just wish the communication and follow-through had given me the same confidence.

Initially I had some issues that needed assistance and they reached out to help me…read more My eyes are feeling better. Thank you for reaching out.

I had such an incredible experience at this optometry office that I had to share. From the moment I…read morewalked in, the customer service was on another level. Saul greeted me right away and made me feel completely taken care of. He was friendly, knowledgeable, and went above and beyond to make sure everything ran smoothly. But the true highlight was my exam with Dr. Avak. It's rare to meet a doctor who makes you feel like they genuinely care, but that's exactly how he made me feel. He took his time, explained everything clearly, and never made the appointment feel rushed. You can tell he's passionate about what he does and truly wants the best for his patients. Everyone I interacted with seemed committed to providing the best service possible, and it really showed. It's not often you leave an appointment feeling grateful, but that's exactly how I felt walking out. Also another thing was their brand name selection of frames and pricing was amazing.

I visited Dr. Avak for the first time to get an eye exam and new glasses after mine broke. His…read morestaff was courteous, professional, and very helpful. Unfortunately, my experience with Dr. Avak himself was the opposite. After completing all required forms, including disclosing that I have glaucoma and that I was declining treatment, Dr. Avak came out to the waiting area and abruptly told me he would not provide service. He stated that he "did not want to take the risk" of being blamed in the future, even though I offered to sign a written waiver acknowledging my refusal of glaucoma treatment. He refused to consider it and told me to leave. His assistant apologized and explained that it was his private practice and he could refuse service. While that may be true, the manner in which he handled the situation was unprofessional, dismissive, and unnecessarily rude. Patients deserve respect, clear communication, and reasonable accommodation -- especially when they are simply seeking a basic eye exam for glasses. My experience with Dr. Avak was deeply disappointing, and I would not recommend him based on his conduct.

Total waste of my time. They said they take my wife and my insurance only to find out after our 35…read moremile drive there that they "work" with our insurance. So we would get a discount rather then our insurance paying in full like at other offices. As if gas is free here in California. They knew what they were doing it's as if I was click baited into entering the store so it looks as though everyone's going there. Trash behavior. I would zero star them if it were possible

I had my first appointment today in Turlock today and I was really impressed with the customer…read moreservice. The tech was very professional and kind when he did his examination. I then switched over to Hailey and we started to look at frames. She was very patient and supportive and helped my find the right frames. She also walked me through my options for my lenses. She explained everything well and answered all of my questions. The whole staff was very professional, kind and supportive. I had a great experience.

I've been coming to this office for years now and have always felt like a valued customer. I…read morerecently took my prescription to Costco (their lenses cost significantly less than the over $500 I was quoted at Generations) however Costco's lenses have got me feeling cross-eyed with pain in my left eye. I called Generations to see if I can have my exam redone to make sure my prescription is accurate and Sandra told me I'd have to pay for it again (as my exam was done back in March). I no longer feel like a valued patient because I was ready to purchase my lenses from Generations as I always have as long as my prescription was right. I obviously wasn't trying to get a free exam, I wanted to make sure my prescription was accurate.

I WAS a patient for 30 years. But today I missed an appointment and they wouldn't reschedule until…read moreI paid $100. They wet back over 3 years and are charging me retroactively for every appointment I missed in the past! Dr Ibañez took over the practice from her mom. I wonder if she knows her daughter is doing this to people. I doubt that it's even legal. Today I'm leaving!!

After Dr Hartman left, Dr Ed Nuccio became my optometrist. He's great! Super friendly and very…read morethorough! I recommend him!

I am incredibly grateful to have found Dr. Andre. I was experiencing some issues with my right eye…read more I had cataract surgery last year, I assumed that I was experiencing something related to that. My first visit left more questions because nothing could be detected, the office was searching for a specialist to refer me to when my symptoms became worse. On a Monday I was seen again and Dr. Andre was finally able to see that I suffered a retinal detachment. The staff worked hard to get me an emergency appointment for the retinal care center. My condition in less than week worsened to the point I had 20% vision left in my eye. The next day I was in surgery. Dr. Andre is an incredibly caring human and Doctor, he did everything in his power to get me in touch with the right people. Thank you.

They fixed my son's eye glasses at the Turlock store and we were not even customers (at the time)…read more Very friendly and kind. We will be back. Troy P.

rip off...false advertising …read more............ we saw an advertisement on tv stating free eye exam and 2 pair of glasses for $79.00. we went into the store on countryside drive. i did the eye test and picked out 2 pair of glasses. i wanted one pair tinted and the other transcitional. they kept putting additional options on and by the time they were done the total came to $1,244.82. i told them that that was very extreme and that i have double coverage and they said oh we only take one of the insurances......then i stated that i was charged for the second pair and they said oh its only a per centage off. my co pay for the glasses was $ 532.00 out of pocket...i feel they should let you know before hand what is what,,,,, then my husband had an eye test and since he goes to a specialist for his diabetes they did a second test and then said they couldn't give him glasses he would have to go to the store at 3200 sisk road in modesto to have the doctor give him a special eye test. so all in all he had 3 eye tests and charged him $ 59.00. he learned from my experence to only order one pair and he had anti-glare and was charged $75.98 which was supposed to be free. his total came to $696.91 so his co pay was $232.99. i think this shop is a rip off and would never never recommend it to anyone..

I love these guys here glad to be back in Turlock and be able to come back to this eye doctor…read more these people are always nice and I love the husband and wife team Drs.

Nice office but glasses broke and needed a quick fix. They wanted $20 to screw in a screw and a…read morewaiver signed. Purchase other glasses here but not his pair. Just disappointing. Easy to collect money for appointment but when I needed them they want more $ and a waiver. Going elsewhere, eye doctors all the place. Need someone to take care of me during bad times and good times.

Friendly Staff, Clean environment, quick and thorough. They have over 3,000 pairs of glasses to…read morechoose from, including lots of designers like Tory Burch, Versace and Ray Ban.

This place is horrible. I came in for a eye examination and waited 2 hours for that to be done. I…read morethen received my glasses and the vision is not right. I was supposed to receive contacts but they were never ordered. I never received a prescription for my glasses and contacts. After calling several times, and getting no results. I went straight over to the place of business, they were completely closed. Now, I'm stuck with no prescription and out of contacts.