The staff were highly skilled and experienced. The doctor explained everything clearly and made me…read morefeel comfortable throughout the exam. The facility was exceptionally clean and equipped with the latest technology, which shows their commitment to quality care. Gina was a tremendous help to me when picking out glasses, she made my experience the best.

We've been here many times for Drs appointment and glasses. Serviced by different reps however,…read moreGina is always nice helpful and pleasant to deal with. I had to exchange my daughter's glasses and she helped adjust mine. I highly recommend Gina and her services here !

I like the doctors. The staff is great (although confused every year by a cash pay client without…read moreinsurance) FYI: Don't be late. They only have a 10 minute grace period.

All of the techs and eyewear fitters are wonderful. But please fire Kim at the front holyyyyyy…read more She's insanely rude, talks down to everyone, berates them and acts like they're stupid. She is single handedly ruining your clients experiences. I listened to the other ladies at the front, they were all very nice to everyone and all smiles. Kim left a horrible taste in our mouths and is the reason I personally will not be coming back for my eye exams after the way she treated my boyfriend. He was nervous to come in as he has never had his eyes checked and she spoke to him like her was stupid and kept sighing like he was an idiot. Berated him for being 5 minutes late when we were actually 15 minutes early but no one was there to help him so we left and came back and she acted like we were idiot children (in our 30s by the way). Also, don't make appointments for 8am then not have the door unlocked for 8am appointments that's asinine. If she were my front desk and a clients first impression I would be incredibly embarrassed.

Wanted to give a shout out to the Costco Optical Dept in Reno. My husband and I had gone thru…read morecheckout during executive hour last Friday. We were passing the optical dept and I mentioned to him I someday will check out the Optometry office for an eye check and he said just go and talk to them and make an appt. I walked in and they said how about right now? WTH? So I did. A little paper work and like 2 min and I was in Dr Winkelmans chair. He is an independent practice housed in this Costco. I see a retina specialist for a condition I have so my exam with him was not super comprehensive as I had just seen my retina doctor. I just needed a new prescription just for reading. The downside is he does not accept medicare or prominence..the pro side is the exam was only $119, and took right around 30 minute to complete. Today I was back in Costco to fill the prescription for glasses. There was no one else there, so I got helped right away by Jesse. He helped me with frames that looked good on me. I am a picky gal that likes designer stuff and I immediately gravitated to Cartier. Yep..they were $399! But..I had a rewards certificate from my costco card that covered almost all the cost. I purchased a couple more frames at less$$ and each one after the first got $ 50 off. Plus, prominence paid $200 towards the whole purchase! I am so happy with this dept!!! Customer service is beyond spectacular(thank you Jesse) and the prices are fantastic. Let me talk just a little more about the spendy Cartier frames. I went online OMG..the model # of the ones I purchased is CT03730 burgundy. In looking online..the same frames elsewhere are $895, $704,$981 etc..Damn I have some expensive taste! Not sure how costco can buy and resell these frames for half or more then online companies! I highly recommend this whole optical dept. You do not need a Costco membership to see the doctor but do to purchase frames and glasses. The savings just paid for the cost of membership plus!!! 1

Casey is the best and the Costco Selection has so much. They…read moretake card and outside rx and they are open on a Sunday which is rare :) I am getting some Cecile glasses but they also have parada and Gucci and other popular designer Brands

Dr. Dennis is an excellent optometrist who gives you an extensive eye exam. She gave me one of the…read morebest eye exams I have had and then referred me to a specialist when the pressure in my eyes were a bit high which can lead to macular degeneration. She takes quality time with you to explain what she is doing and why vs., going beyond the usual eye exam I have had in the past. I recently renewed my drivers license and was able to have her fill out a vision form which I submitted in lieu of taking the vision test there, which shortened my appointment time at the DMV. I would highly recommend Dr. Dennis to anyone who is looking for a qualified optometrist in the Reno Sparks area. She is friendly and very accommodating with an office staff who are friendly and efficient as well.

A friend of mine recommended this optometrist for eye exams as I have a complicated history, and he…read morewanted me to see someone he trusted. Dr. Dennis is a very pleasant and knowledgable eye care specialist who opened a new office in the shopping center at the corner of McCarran and Pyramid. The exam went well, and she went over a number of options to help me see clearly. They offer different price options when it comes to glasses, so it allows for better flexibility. If you are looking for a pleasant optometrist to help you see clearly, make an appointment with Dr. Dennis.

This office treats you like family. The staff know me by name, Dr. Chan is professional, does a…read morethrough exam and tells you like it is. No BS. Everyone is kind and helpful. They priority mailed my contacts so I would have extra for my trip without hesitation. If you want a good exam and good experience 20/20 is the spot!

Caring staff who explain process and fees. Dr. Chan gives a through exam and my glasses are ALWAYS…read morecorrect. Manager was professional and honest. Highly RECOMMEND!

The store was great. Wanted to look at the merchandise, but I was afraid I'd buy something. I got a…read morepair of glasses prescription. They were really helpful team there Christian in particular it was very nice and responsive over the phone and I made my life easier definitely recommend these guys.

Staff was super helpful. My Husband forgot his favorite sunglasses while we were on vacation. We…read morestopped in and he found the exact pair color and lenses he wanted the gentleman helping out found exactly what we were looking for. They also had a buy one get one half off and we found a new pair for me as well. Great selection, clean store and helpful staff.

Carlos - Presentation 8/10 overall attitude A blessing. very persistent and amazing time…read moreefficiency. Quick Calm And cool ..

these guys are the fucking best! I bought the wrong kind of concentrate, but the manager on scene…read morewas really friendly and was able to fully help me out and hooked me up ! super great friendly staff always this place is the best!

Michael at Eyeglass Repair was really friendly and helpful, and did an great job repairing my…read moreglasses. I came in on the Friday before Christmas to drop them off after an unfortunate event broke them at the base of one of the arms. When I came in, he looked them over, told me his plan to fix them, took down my information, and told me he was working through a backlog but would try to have them done by the Tuesday before Christmas. It was late Tuesday when he updated me that they were done, so I (understandably) wasn't able to pick them up until the Friday after Christmas. The repair is seamless and they fit perfectly. The price was also fair! If not for a bit of glue residue, you wouldn't even notice anything happened. He seems to really know his stuff, and I hope the repair holds for a while to come. Hopefully I won't need another repair, but I'll definitely come back to see Michael if I did!

7/11/25- When one…read morehas new lenses made and has them inserted in an older frame .. one feels great! Just my luck the arm breaks and there goes $$$ out the door.. However, I lucked out because my optometrist had a business card for repair- It's best to call and schedule an appt. Unfortunately, the frame could not be repaired-.. Luckily, he was able to insert in almost identical frame.. Be patient as this is a much needed service with lots of people needing repairs.. Thanks for saving my new lenses .. And for the cool new frame!