The minute I can in they were smiling and welcomed me in. They never pressured me into buying…read moreanything I didn't want or needed I highly recommend going there when you need your eyes checked or needing glasses

We've been here many times for Drs appointment and glasses. Serviced by different reps however,…read moreGina is always nice helpful and pleasant to deal with. I had to exchange my daughter's glasses and she helped adjust mine. I highly recommend Gina and her services here !

I love downtown vision! I'm a repeat customer there because of the amazing service I recieve. Dr…read moreAllen is great! So thorough and he explains it so I totally understand. I always find something I like. I brought last year's glasses that my dog had chewed, and she fixed them for me! I HIGHLY RECOMMEND downtown vision!

I've been to this office several times and my recent visit will be my last…read more NOTE: the Retina Scan is zero benefit to patients, as the doctor doesn't even look at it and they will not even share the information with patients unless you pay an extra $30 (per the intake staff) So what's the point, other than to obtain a scan of your retina? The 'map' of your eye is the same as a fingerprint, which is already being used as a form of identification for security. They usher every patient into the retinal scanner like it's part of the exam/appointment. It felt super shady and an invasion of privacy without proper disclosure, that the doctor doesn't even look at them for your appointment, nor do you have the right to look at them without paying them directly (not covered by insurance). I mentioned the reason for my visit was discomfort in my left eye, but he said probably just allergies and that everything was fine!!! The doctor never said a word about the results and gave me a piece of paper saying it was my "prescription" to update my glasses. I didn't look at it until today, but it states that I have a chronic gland dysfunction in both eyes that needs constant care and treatment!! Pretty important information for a patient to know :( Avoid the privacy intrusion, wasting time and money, only to have to get a second opinion at your own expense.

My experience here did not start great but was made great by Grace and Dr. M. After a rocky and…read moreconfusing start, Grace took sometime to listen to me and went above and beyond to help me. Grace got Dr. M. involved and together they made sure I left with my head held high, and my eye sight better. Thanks go out to Angelo, Grace & Dr. M. for being great at what you do.

Classic lack of customer service. Like the review for Tracy R, I was told my glasses would arrive…read morein 2-3 weeks. The online access and AI phone system said pending or shipped ... which clearly they hadn't. It took multiple calls to get answer. It took well over 2 months to get my glasses. That was at the start of the year. Now, 4 months later, the plastic covering over one of the arms slid off and is lost. I went in to get another one. After a few minutes, they asked me to come back later. Hello, I can't drive without my glasses. 25 minutes later after 3 staff people looked at them, they handed them back, said they couldn't fix them and maybe I can over the plastic for the arm online. I asked them why they didn't order it for me, since they slid the frame. They said they couldn't and just stared at me.

5/9/2023 We've been…read morecustomers ever since they opened.. There has been a turnover at the front counter, but today's visit went smoothly. My visit was great... I didn't have to get my eyes dilated.. (because I had that last year).. and my vision in one eye went down slightly.. 20/15 .. Took advantage of getting a pair of sunglasses (for my upcoming fishing trip).. polarizes and mirrored Ray Bans.. yes it was $300 but I feel it's worth it.. Last time I got the glasses from Costco and they were cheaper, but I had problems with the glasses not fitting.. DH had his appt. and he was having issues with his vision.. After cataract surgery he has been developing that film over the lens..besides that irritation due to allergies.. Glad he had his check up.. Will be getting the laser to remove film and picked up a steroid eye drops. Dr. was very compassionate to his concerns..

This is my go to optometrist, I have been going to Dr. Whitley for years and he is extremely…read moreknowledgeable. He helped a lot during the aftermath of me moving to a desk job and my eyes getting extremely fatigued. He also brings his dog in sometimes and it is the cutest thing. So if allergic to dogs that might bring some concern.

I had an expensive pair of sunglasses with a broken frame that caused a lens to fall out…read more I thought I'd have to throw them out, but recalled years ago that Michael at EYEGLASS REPAIR at 141 Vassar St in Reno,NV rehabilitated prescription eye glasses, so I took my broken dark glasses to EYEGLASS REPAIR and was gratified Michael was able to promptly make an affordable repair saving my glasses!

If I could give 0 stars, I would! I dropped off my glasses two days ago. When I arrived, no one…read morewas there but there were instructions on the door to put your glasses into a supplied envelope with your phone number. There was another customer who pulled in. She had been there before and dropped off her glasses (in the envelope) and was trying to pick them up. She had used his service before and been satisfied. So I followed the directions and put my glasses into his mailbox. I have been unable to reach him since. Left phone message and texts. Tried to leave another phone message today and his mailbox was full. This is my only pair of glasses! I am very unhappy. Do not leave your glasses here if you want them back!

Great doctor, great staff. Clean facility with easy access. Has all of the specialty equipment for…read morethorough eye exams.

The best optometrist I have been to. The doctor is incredibly thorough and provided great options…read morefor contacts. The best part?! it is easy to schedule with this office. Myra is super sweet and attentive along with the rest of the staff. I've had no issues so far.

I had an outstanding experience with Dr. Raulino at Family Eyecare for my annual exam. He was very…read morethorough in evaluating my eye health; professional, efficient, and very personable. Great location that was very convenient with plenty of free parking.

ZERO STARS... ZERO IS WHAT I WOULD PICK…read more I received a phone call on 10/3 asking about my contacts order. I haven't been to this office in months and have not made any effort to order contacts after leaving, either. Now, I can understand wanting to follow up with questions. I was very polite yesterday and stated that I have found a new practice to be seen at. Today, 10/4 I got ANOTHER phone call about a future appointment I had, that needed to be adjusted. The folks in the office need better training to READ THE NOTES. I called and, I'll be honest, I rudely asked to be obliterated from the system. This practice doesn't have either the man-power or the training to make sure things run smoothly. My first review I wrote was frustrated.... Now, I'm just mad. The lack of awareness is astounding. Unless you love a doctor here, don't go.

Dr. Mendoza is amazing! He explains everything super well and is the friendliest eye doc I've ever…read morehad. Solid 10/10 care.

Dr. Mendoza is the BEST! He really goes above and beyond a typical eye exam and asks all the right…read morequestions to figure out the health of your eyes. I really appreciate a healthcare professional who actually cares, understands, and explains everything in a way that is easy to understand, and that is Dr. Mendoza. Thank you Dr. Mendoza and team!