I found everyone to be very professional and courteous. I want to especially thank Erin who helped…read morepick out my eyeglass frame. She went beyond anything that was required to make sure my frames were going to be the color I wanted them to be and I am very happy. Thank you, Erin, for all the extra attention.

Great customer service; the doctors are patient and make sure you're getting the prescription that…read moreis right for you. Nice selection of glasses.

Friendly staff. Very knowledgeable optometrist. Good prices. Absolutely no complaints.read more

I was at Elgin Vision Center yesterday for new glasses and and an eye exam. I was simply blown away…read moreby the level of service. I have always gone to the chain stores, I never had a doctor take the time to walk me through the results of my exam. I felt as if the doctor had nothing but time for me. He carefully explained the results he found from the exam. He talked about the type of glasses that would work the best for me. The staff was exceptional as well, kind, receptive, knowledgeable. I highly recommend this office if you need an eye exam. The best level of service I have ever received when getting glasses.

I recommend Dr.Anthony P. Tsiftilis facility 100%. Every time my family and I visit we are well…read moreattended, questions answered and well informed of our options. Will always recommend.

Dr. Tsiftilis is an excellent Doctor. Very thorough and knowledgeable…read more However, Elsa. Yes, her. She's only nice to you when selling you glasses. If you come back with concerns, she's short with you. Although I do like Dr. Tsiftilis, I won't be returning because of Elsa. Period!

I stopped in here to see if they would be able to supply me with prescription lenses for a pair of…read moresunglasses that were given to me as a gift and not from frames purchased there. Not only were the company associates helpful but genuinely nice as well. I was very pleased with how carefully they worked at trying to get me exactly what I wanted. To make a long story short, they made my shopping experience a pleasant one. Not only were they willing and able to get me what I wanted, but at what I considered to be an an exceptionally reasonable price. To make things even better they called me to let me know that my glasses were ready several days before the promised date These folks truly under promised and over delivered. For what it's worth I highly recommend this location for your optical needs.

I actually had a great time getting my eyes checked and picking out frames. Dr. Malpass was polite,…read morefunny, and personable. The ladies at the front were very helpful as well! I asked for honest opinions on different frames and they gave them to me, but in a humorous way. I appreciated their candor. They were also interested in saving me money so they helped me find the most affordable options. The only drawback was the size of the location. I wish they had a larger eyeglass selection, but the frame options were high quality. That beats a large quantity of inferior makes any day. 10/10 would recommend!

So 2 or 3 weeks ago I stopped in to get the rubber replace on my Oakleys they didn't have and. 2…read moredollar part they can't stock for their customers I spent over 700 on them. So that sucked. So I had to order them for 2 pair so they sent email to come get them. So I told the guy I didn't bring the other pair so he said nothing Gave me back my glasses and said they didn't ship the other pair and he didn't know why. I know why. He didn't order them so he lied to me after they come in I'll never go back. The truth work fine. Lying to me removes you from my life permanently

I had an appointment for my regular eye exam. I go to them every year. I get to the office they ask…read morefor my medical insurance card never had to do that before. I have eye med plus which covers everything. They do the air test and tell me to go to this other machine. I asked what is this she says it take images of the back of your eyes. I asked isn't there an extra charge for thus . She yes but it's only 39.00 with your inDurante. I tell her that has always been an option. She says it's all part of the exam. I say I don't want it. She then tells me I have to get it. I say no and leave . I told them don't bill my insurance. They never said you have to pay for anything that is not covered by insurance. Had I not asked they would have got me for 39.00. Be very careful with the business and please ask questions

This is how purchasing glasses should be! Professional, honest, and accurate…read more Setting up an appointment online was very quick and easy. I arrived 10 minutes early. The staff was professional from the moment I walked in to the end of the visit. I was promptly greeted with a smile, given easy forms to sign, and seen by Dr. Roshnee Patel within ten minutes. The store is very clean, dust free, and sanitizer is readily available throughout. Dr. Patel was very warm, welcoming and so down to earth. Just from her warm smile greeting, Dr. Patel immediately made me feel comfortable. She took her time with the exam, explaining things as she went. She answered my questions and concerns with care. She eased my mind. She never rushed me through the exam. More importantly, the exam went well and I was confident that I (finally) received an accurate lens prescription. Via lens scan, she confirmed my suspicion that one of the lenses in my existing-old prescription from a different chain wasn't accurate. Her staff helped me select new frames based on what style I liked. Then, I was encouraged to browse on my own without the hovering nor upsell pressure. I found a great pair of frames in a style I hadn't considered before. There are many designer frames here: Versace, Michael Kors, etc. Later, I saw that the frames sold here are current designs and sold very close to retail price. The frames that I chose were just five dollars more than the manufacturer's website. If I could change anything, I would suggest that the thermostat be adjusted as needed. It was an unseasonally warm day, and it was very warm inside the building. Overall, this was my first time ever using Pearl Vision and Dr. Patel and her staff left a great impression. They've restored my faith in physicians and I will make this my permanent place for glasses.

I had a eye exam and purchased 2 pairs of glasses approximately 1 week before COVID shut down most…read morebusinesses in March. I was specific in expressing that I needed the prescription to mirror the glasses I came in with. With the shutdown, I had to pursue them to mail the glasses to me. The prescription was not right in both pairs of glasses, but due to the shutdown I was not able to get back to the location until they opened for business in late May. Because scheduling, it was June before they saw me again. The Dr checked my eyes and they redid both pairs. I had to pay for a better quality of lens too. I picked up the glasses in July. Well, these glasses are not any different, they do not look or feel different and do not match the prescription I have in my current frames. I did give each pair a try for a bit and again, and with life under Covid, I reached out again in September to let them know there are not working for me. The manager, who gave me the name of Linda told me that she would look into what could be done. I received a voice mail back, and each time I call, their line goes to a general voice mail box. "Linda" does not even have her own voice mail. I called 5 times and also left messages. NO CALL BACK. This is a newer location, but I would advise to stir clear. They are not customer oriented what so ever and on top of this, with insurance, I feel I was still taken advantage of.

Dr. Kitahata is the best! He is so thorough and explains everything. He takes his time and is…read morepatient in answering all questions. I highly recommend him.

I just moved to the area last year, and I thought this would be a nice place to go, off the Main…read moreStreet of Geneva. It was not. The receptionist was flighty, and the cost of the simple "contact lens fitting" was well over $200 (which I didn't ask for in advance--my bad, so I paid). The frames throughout the store were overpriced, which should have given me an indication of the high costs. Then, I went back 5 months later to order my gas perm lenses, and the doctor hasn't even written the information down in a way that I could have ordered a contact!!! What did I pay all that money for!?!?! Out of curiousity, I asked how much the lenses would have been--the answer was 3 times the amount I have found elsewhere! Ridiculous. I do NOT recommend this place if you just want a simple eye exam.

I've been coming here for over 30 years and now my whole family goes here. I transitioned to Dr…read more Rafferty a few years ago when Dr. Knotek retired. He is kind, professional, and always thorough. We love Eye Encounters.

The checkup was okay, however, I got an eye infection after visiting this clinic. Now I have to go…read moreto the doctor to get my infection resolved. Also, I ordered a pair of glasses and when I received them they were blurry. This has never happened to me before. I am afraid to go back to the clinic to get them checked because I am worried about another infection. I just wasted my money!!