The good thing about this Walmart is there are always plenty of cashiers open so there usually isn't much of a wait. There's also a do it yourself section that moves pretty fast as well. In my experience, the cashiers are somewhat rude. The last four times I have been in there, the cashiers did not even say hello to me or in any way acknowledge my existence. The whole process was done without a word. I'm sorry but that's no way to encourage repeat customers. Would it really kill you to lift your head up, make eye contact, smile and say hello to your customers? Second of all, the selection in this store STINKS! They have NO selection when it comes to kitchen items (towels, table clothes, placemats etc...) and the only selection they do have is the most ugly Hawaiian print garbage you have ever seen. I understand Hawaii is all about promoting themselves but come on...how many flippin ugly flowers, Hawaiian shirts, flip flops, Hawaiian plates, Hawaiian cups and Hawaiian table clothes do we need to see? Ugh.... If you are not pressed for time, go visit the Walmart on Kunia Road behind Denny's. It is SO much nicer and the cashiers are friendly. Don't bother with the Mililani Walmart; too ghetto, too many kids and NO selection. read more

I can see why this place has really low stars!! I went there today to do a return and of course I lost my receipt, I had been doing a lot of shopping at Walmart for graduation leis and over bought. Well they don't accept items without a receipt!!!! Really, just give me a credit to buy more things at your store, nope they don't, even though when I read online the policy it states only certain things don't need a receipt. What I was returning wasn't on that list, but according to one of the Asst Managers, the store can decide what they want. Guess I will now shop somewhere else! Target and Longs never give me a hard time when I do returns, so that's where my money will go from now on! I work in retail and so I know what excellent customer service is, what I got today wasn't it.. to think all the money I just spent at Walmart just in the last month.. guess they don't need it anymore Btw my things would've been less than $20... read more

To all my Walmart shoppers....can you tell me when their return policy changed?? According to Mililani Walmart (verbal) it changed in October 2017. Funny thing is they have a hard copy printed nicely on a mousepad with a plastic protector over it dated May 2, 2018. So here's the deal: We were gifted diapers for Aria. Unfortunately she can't wear Huggies (she gets a rash). So in short we didn't have a receipt because it was a gift. We wanted a gift card so that we can get Aria something later. We didn't want to get another box of diapers in case she grew out of that size. So it made sense. Anyways, so we get to the register in the customer service area and the clerk tells us our total for the exchange. So okay, fine. We go about the store for about 20-25 minutes gathering items. So finally we return back to customer service with our new items and another clerk tells us we can't use the items for the exchange and that the items all had to be from the infant department...wait, what? How come we were not told the first time, we just spent all that time looking for stuff to equal the total we were told earlier. Ok, so we go to the formula and baby food area (not a big selection and didn't have her formula either) so we finally a few items bibs, baby food, baby spoons, & a teether (another 20 minutes) we go up to the customer service again and as we are waiting to get rung up for the exchange I notice the return & exchange policy on the counter and started to read it... No where on that policy does it state that the exchange items had to be from a certain department. Also, on the policy it does state that gift cards are issued for returns with or without receipts. So we bring this up to the clerk and show her the print out and she tells us that policy changed in October of last year, we showed her the date printed on the hard copy on their counter dated last month. Then by a "manager" she tells us "We don't follow the policy in Hawaii each store can use or refuse at their discretion" Again, we don't see that stated on the policy. I don't get it, Walmart is a national chain!! It's not like a local restaurant where they have a right to refuse service. I'm sorry if I sound like a B right now, but this is friggin ridiculous. I mean seriously? It's not like we are asking for cash back, we just want store credit or a gift card because I know we will be back to shop at Walmart. After all the hoopla, we decided NOT to get an exchange. Instead, we got contact information of higher managers which we will take these issues up to. We just hope that the names we were given exist (we were given JUST first names no last names). How does a manager not know the store manager's full name? Sorry for the long rant as you can see our frustration. This is all just a matter of ethics and principle. 1. You have a policy...Follow the policy or don't have one at all!! 2. Train your staff...so they give out the correct information so customers don't waste their time. 3. Who gives you the right to "modify" policy or not follow policy? If it's from a national chain shouldn't that be enforced by corporate not a store manager, assistant manager, etc.. 4. With all changes or modifications to a policy, shouldn't that be printed on the hard copy and not just verbal. I mean, isn't that why a policy is printed so that customers know the policy and therefore avoid situations and complaints.... DUH! I still gave 2 stars because I still will shop here because of the prices on items we use a lot and the fact it's down the street from us. But as much as possible will NOT return or exchange stuff until they get their policy issues straightened out. read more

Had to return something to mililani walmart un opened on Wednesday. Customer Service manager, Gina was so rude, looked like she didn't want to be there, spoke badly of the employee who called out sick,etc. After finally getting my refund I went to the jewelry section to purchase something they keep behind counter . Sales associate ,Remy , was rude, didn't look at me,kept speaking in her naitive tongue to her partner, was not helpful whatsoever. There were no prices on the items I wanted so she looked annoyed. You need associates who SMILE or teach them to fake it. So ridiculous. read more

Love Mililani Wal-mart... I am biased because I grew up in Mililani Mauka. I like how the isles are placed where I can see all the items, organized, and lighting. Everything is in it's located place and easy to find read more

POOR CUSTOMER SERVICE! A bunch of us were standing in the electronics department all needing help. We asked for help and the lady decided to help someone else instead. And when we asked her again, she gave the attitude that she did not want to help us. Then, no one came to help any of us. Who pulls all of their employees for a meeting, leaving no one to help the customers? I guess our money isn't good enough! read more

Walmart - Department Stores Near Me - Mililani, Hawaii

Sells just about everything you would need: appliances, food, furniture, music, electronics, bathroom necessities, clothes, jewelry, and even has a mcdonalds. They also have the self check out lines which are cool and the garden check out lines if you don't want to pay by the regular cash register lanes. Service is decent. Depends on who is helping you. A lot of the workers look like their straight out of high school. Just make sure that if you do need assistance you try to understand them because some have accents, especially the filipinas. Ever since they changed the store and moved things around it has been harder finding things. Its great exercise if your not in a big hurry to just walk around since it is a big store. The mcdonalds here is ok. Service is pretty decent. The cashiers are ok, at least they know what their doing. Electronics is ok, at least they have people always working there if you need something that is locked in a glass case. There is an older filipina lady who works behind jewelry that is kind of annoying though. She is kind of like the grandma type that loves to lecture the young ones. I occasionally see her lecturing a young person here and there. I know this because me and my friend came for ear piercings and she talked to us about unnecessary crap, but she wasn't that mean. Just a little annoying. Overall this walmart is ok. Probably the best on this island. This place always could use room for improvement, but overall a satisfying place. read more

Nice people working, but hard to find help most of the time. Also my biggest complaint is the fact that you have to wait in line to checkout which is normal, but you also have to wait in line to have your receipt checked. Why wait in line twice? Isnt that what the cashier does is make sure you have everything you brought to the counter? If you are worried about theft then hire more security. Check the receipt is tedious and a waste of time. Not to mention 30 seconds earlier I was handed the receipt as all my stuff was checked. Inconvenience!!!!!!!! read more

Carol the Assistant Manager helped me out big time here at this location. Just ask her for anything ... she says. Very busy location, must be only store in Hawaii or something. As soon as items re-stocked they are taken. Lots of shopping carts in parking lot like all Walmarts. Mc Donalds inside store. read more

Unfortunately, Walmart has failed yet again. The people re-stocking shelves damn near block the entire aisle, the check out lines are long, (I've never seen more than two lines open at any given time), and now yet another line forms at the exit because they have to scan your receipt! What a mess. Yes, they are close by. Yes, they sell cheap junk. No, I will never shop there again. read more

I thoroughly enjoy the indoor McDonalds. When me and my friends had to work on a project, they were kind enough to let us work without ordering anything. We stayed for around 3 hours! They McDonalds also has wifi (or so I've heard of), with a very clean and "tech-savvy" bathroom. As for the store itself, they have great tolerance for children and teens. I had a good time while purchasing a product with one of the cashiers, and the self-checkout is really helpful. I am rating down one for some limitations in what they sell compared to other Walmarts (ex. fabric). Overall, it's a very good store, with above average service. read more

Nice selection and well kept shelves of arts & crafts materials, sewing supplies and overall crafty items. Decent yarn selections and the Hawaiian print, cotton/quilting fabrics were extremely varied! All I needed (this morning) was a few skeins of DMC thread and found it at a reasonable rate, just basic colours though Nearly every sales staff I saw said hallo, and let me tell you, this surprised me and made my shopping experience so much more pleasant! Definitely will go back to this clean, neat, friendly store!! read more

the cleanest, best customer service out of all 5 WalMart stores on Oahu. I live in Pearl City and drive up here just for this store.

What can I say its Walmart, a place where you can find pretty much everything you need at good prices.

It's an okay store at Mililani Town Center. Good place to pick up some basic necessities and supplies at cheaper and decent prices. Parking is better than the Keeaumoku location near Ala Moana Center, and partly because it's not in a central garage. read more

Worst walmart on island for sure. Crowded. Items are always out of stock. Refrigerated food section sucks. No variety at all. Went for flavored cream cheese for my bagels and there wasn't any cream cheese at all. Not even the plain kind. A lot of military shop here. Im local so shopping here almost seems like im not in hawaii lol. No offence though my husband is white :) It's just a different vibe. Im more a walmart kunia/ pearl city type of girl lmaoo read more

This review is for the photo center of WalMart. For starters.... WHERE IS EVERYBODY?!?!?! I went to make a copy of some pictures from my phone. Their new picture system seemed like it was still in the beta testing phase because it was not working for me. After about 15 minutes of trying to figure out WTF, I started looking around for some assistance. I spy the one guy wearing a white lab coat in the back by the tvs. I asked him if he could help me and he replied that he would be there in a few. Twenty minutes later, I'm still waiting. I finally figured out what the problem was and was able to get my pictures copied but man was I steamed! As I was leaving I saw him again and he had the nerve to say Oh ma'am do you still need help? No thanks dude, I got it. I like this WalMart overall but I am going to try to not use their photo place anymore if I can help it. read more

This morning we were shopping and were checking out in the self check out lane when my husband experienced a medical emergency. He fell to the floor and couldn't get up so I called 911. Walmart personnel and customers rushed to assist. I asked to have my purchase voided and the associate said no problem. While waiting for EMS the associate asked it wanted to go ahead and complete my purchase so I said ok but just as she started to ring up my purchases EMS arrived and quickly took my husband away so I asked if she would please void the purchase again and she was so pleasant when she said it would be no problem. I also had to fill out my personal information so the store could record the incident. Luckily my husband was fine and was able to return home. The thing I appreciate is the I got a call to check on my husbands status. I'm sorry I don't remember the name of the associate who called but I thought was a nice thing to do and above and beyond the call of duty. Thank you Walmart. read more

Talk about bad device and no smiles or even a courtesy thank for coming. We went thereafter doing sine shopping, and kids were hungry. The cashiers name was Jeanette, and I repeats more order twice to make sure order right. She got most of it, and I asked for two kids cup, and she gave me two smaller size that he lids don't match. I repeated to the Jeanette kids cup, and she had a blank face like I was speaking another language. Luckily her co worker heard me and gave me the cup, This girl needs to be retrained in customer service read more

Well, we all know what to expect when we go to Walmart. The pros about this place is that it is actually fairly clean and certain departments well stocked. Other than that, it's another Walmart. read more

Gooooood for the island just when I go shopping I gotta carry my own plastic bags cause gotta pay .15 I think for each bag. Other then that free wi-fi and great customer service read more

Just left this store and I have to tell you that out of the four Walmarts in the area that I visit, the Mililani store staff has to be the rudest of them all! From the dude outside getting the shopping carts to the cashier. Your all rude and need an attitude adjustment. Tried to ask a store clerk to find something, said "excuse me" and she looked up and just walked away. I know she heard me. Doesn't reflect on management very well. 6/23/19 What's up with the heat? Too damn cheap to crank up the A/C? Pity the workers in this sweat shop! read more

This place is a damn joke, they NEVER have what we usually buy. The shelves are ALWAYS empty yet there is pallets of crap all over the store. This place has gone down dramatically over the years and it has gotten worse since the remodel. So sad Walmart....so so sad. I would rather pay more at CVS at least they have well stocked shelves. read more

I've enjoyed Wal-Mart so much more now that they've rennovated and moved things around. The aisle's are so much wider it's easier to get past the idiots who stop in the middle of the aisle to look at something with their shopping cart all in the way. Customer service is hit or miss. Sometimes you'll get that employee who's down to help you find what you need but other times you'll walk the entire store (twice) and not even see anyone. I'm sure everyone has been to wally world at least once so no real need to go into detail on pricing. One thing though, don't use the self check out line if you don't know how! I see some people spending 10 minutes trying to scan and pay for four items. That's a damn shame. read more

Hey, it's Walmart. I go here for cheap everything, from canned food, to breakfast food (eggs, milk, OJ, cereal), motor oil, toiletries, bike tire tubes, and the occasional Casio watch, yearly purchase of basketball shoes and a funny t-shirt here and there. The salespeople don't bother me and I don't bother them - I know the store like the back of my hand. The self-checkout means I totally avoid the salespeople and makes my shopping there quick and painless, in and out. Boom. // LLM read more

This store is ridiculous! The most racist Walmart I've ever been to. So this just happened.....I'm fair skin and so are my kids.... my wife is black and birthed me white kids, I don't know what to say..... We paid for our products which was about 200$ and was walking out when my wife noticed the two self checkout workers in yellow telling our daughter "where are you going?", "come here", "stay away from her"(my wife), "your family is here"...... like Foreal?! My wife quickly grabs our daughter and walks out and tells me what just happened....... I go in and confront the two ladies and ask them "why are you telling my daughter to stay away from my wife?"..... they replied " I didn't think that was her daughter".... I say "why?" They reply "she's white and they didn't look like each other."....... are you serious?! My wife was in tears crying outside! She never thought this would happen her..... because of this racist store my wife is now scared to go anywhere with our kids..... she's scared that the next time the cops will be called or someone will try band separate her from our kids again! This is unacceptable! Walmart management didn't even apologize.... all they said was I'll find out who the workers are and hung up. This is just crazy! I thought we lived in America and that segregation was over?! I guess Walmart doesn't believe in equality!!!!! I wish I could post this with 0 stars but Yelp isn't letting me! read more

This Wal-Mart is my favorite on the island simply because its always so calm and chill compared to the other Wal-Mart's, especially the town Wal-Mart. Even on holidays or special occasions its not nearly as busy as the town or pearl city walmart... its awesome. I go here so often I know some of the workers lol i really love it because its so much more affordable compared to other stores and they always have nice sales and lots of cute clothes and shoes for my daughter. i have military base access to the NEX and PX and all that but I still find Wal-Mart to be cheaper in certain areas... I do have a few complaints!!!!....... #1 is that they never have enough check out lanes open! Its so frustrating!!!! There are maybe 5 out of 15 lanes open and there are always tons of people in line... why?!!! I see tons of workers walking around and doing stuff.. send them to check out!! And why do you only have two lanes open at night even when there are 20 people in each line?! The store itself is hardly crowded but the check out lines are full of people.. doesn't make sense. #2 please fix your shopping carts! Most of them are broken and a pain in the butt to push around and make super loud noises... not fun.. Other than those two complaints, I love this Wal-Mart a lot... yay! read more

I like this Walmart the best. The wagons suck but I feel it's one of the cleaner ones. This review is in regards to a return I did with items I purchased online. The cashier was nice and was doing everything she could to process the return. Apparently it's hard when the item is not sold in the store. She mentioned to the customer service MANAGER that she was processing a .com purchase and CSM said "good luck with that!" I would not expect that from a MANAGER! From my years in customer service, I was taught never to talk like that in front of customers. I overheard how she talked with other customers and it wasn't ideal either. Maybe she needs a refresher in customer service if she's expected to lead by example. read more

Gotta train workers more. They scan one item twice And if I didn't catch it then more money spent then should. Long wait to check out. read more

My coffee grinder broke, I went to pearl city Walmart because just a few days earlier I happened to see that they had two, But when I went they were all out, so I called the Mililani Walmart and spoke to Roberta, she checked the inventory list and said it showed 2 in stock I asked if she could put a hold on one for me, she said she couldn't because of where she was, but assured me that if I come right away I should be able get one of them, I told her I don't want to drive all the way there for nothing, again she said come now. I went there "0" nothing, went to customer service, they asked me who did I speak to. I got Roberta on the phone, she had the nerve to say that she didn't guarantee that the item was in stock. Then she had the nerve to hang up on me. The lady at customer service said Roberta should have had someone check to make sure that the item was in stock. Someone there needs to remind her that is not how you treat your customers. read more

This is my favorite Wal-Mart in the island. I come here once a month. Stock up on everything that I need go home which is about an hour away and do it again the following month. The parking is great, it's never crowded and the people are great. I never had to wait for the handicapped cars they're always available. And I can just spend hours here. My favorite place to come. I leave early in the morning do all my shopping. Then drive around the shopping center grab something to eat, and come back to Walmart in case I forgot something. This is my favorite place to shop. read more

All night parking is great when your home is tinted. If you belong to ufc or 24 hour fitness the shower is close. I wish it were sams and they offered cheap gas read more

My favorite store ever. They have everything I need and more. From groceries, appliances, housewares, jewelry and apparel for the whole family. I love Walmart. read more

Okay... line was ridiculously long... cashier took forever to ring then i ask for a gift receipt and she gives me half of the reciept but its cut and tells me to put some tape on it... im like really i need the whole reciept if they want to return it.... then i question about the barcode on the receipt and she tells me there is no barcode... im like yeah i can see that but i need it if the person receiving the gift wants to return it...she then tells me thats she can do a retrun then we have to wait for a customer service representative to come to the garden section to authorize it. I wondered if she thought I was insane to make the already growing line even longer... heck no. So I unhappily took my item and cut receipt and went on my way to customer service to fix it. read more

worst walmart i've be ever been to. shelves always half empty. it's close to my house, so one star for that.

Uh struck out here! Crappy shower heads! Would have been better at heads for less! Maybe Hotel Street ... Got Heads?

Usually I have no problem with this Walmart, I am always here for many things from craft supplies to groceries. Tonight was a very unpleasant visit. My boyfriend and I were looking for reusable water bottles; everything was okay until we got to the front to look at the "as seen on tv" items. While browsing for no more than 30 seconds, I noticed an older Filipino, short gray haired worker wearing glasses staring at us the whole time. This led us to feel uncomfortable, so we ended up rushing to pay. I assumed she thought we were going to steal considering our appearance. We are both 18 and in college, I also have my hair dyed blue. To test this theory we went back in Walmart a few minutes later to get the water bottle from the "as seen on tv" section. As soon as my boyfriend picked up the water bottle, the worker immediately said to my boyfriend "you're suppose to scan that, you need to pay for that." My boyfriend got a little offended and replied "yes I know, do I seem like someone who is going to steal? Is that why you keep staring at us?" All she could say was "that's my job to just stare and watch." So why not stare at the other customers? Is costumer comfort not a priority in Walmart? I'm offended that they were making an assumption that we were going to steal. We both have good paying jobs and make a well amount of money. Judgments should not be based on appearance. Suggestion; Workers should consider privacy amongst others. It is not their job to consistently stare and assume because of age and appearance. *We are still paying costumers and could always take our business elsewhere. This incident was exactly at 10:53pm on February 24, 2017. @ Mililani Walmart read more

Mostly everything is stocked that is needed. The restroom are always clean and stocked with toilet paper. read more

Walmart - Department Stores Near Me - Mililani, Hawaii

When the rest of the island has all but tucked into bed and drifted off into a deep slumber, that's when my husband and I perk up and tackle the world! Okay...maybe not the world, but our gigantic grocery list. With majority of the stores in Mililani closed after nine, and 3 of the remaining 5 stores closed at midnight, us night owls are left with Safeway and Walmart to tend to our shopping needs. Mililani Walmart usually does a good job at making sure things are constantly stocked. However, that does come at a price for us late night/early morning shoppers, who must embark on a constantly shifting maze to find a clear path to our needed items. Instead of gradually restocking the floor throughout the day (like Safeway), it seems like they relocate their entire stock room onto the store floors after midnight; blocking entire walkways and aisles, forcing you to engage in tricky maneuvers around several aisles and obstacles before you finally make it to your intended destination. Once you've accomplished that, there are still more barriers to overcome: carts piled with a mountains of merchandise, along with huge boxes and monstrous shipping crates settled in almost every open space and sometimes against entire aisles, to a point where you can't even see or access the blocked shelves! There are days when, perhaps they're understaffed, but there's no regular checkout lanes open. Your only option is the few open self-checkout lanes (which wouldn't be a problem, but there's no worker there if you need assistance when the light starts flashing). The front of the store is like a ghost town. Look carefully, and you may see a giant tumbleweed of hair, dirt and rubbish rolling through. Just remember: After a certain time, the customer service/return center closes, so just go to lane 1 and they'll take care of you (as long as someone is there). read more

Talk about putting the hor in horrible customer service!!! Went in totally stoked to pick up an iPad... I was so stoked in fact I need to run to the bathroom... On my way to the pooper I walked past a little old man who asked a young man in a Wal-mart shirt for some help finding the price for an item. The puck kid said "I'm not on the clock!" the old man said "oh, can you send someone to please help me?" and this jack a$$ said "look, I'm not on the clock" and walked away! What a punk! So I plugged my bowels and offered to help the little old man find the price tag on his TV... Bathrooms are a whole 'nother review...anyway, I walked over to the iPad section and patiently waited for someone to ask if I needed help... After standing at an empty counter for about five minutes, and having employees actually look at me and when we made eye contact they look away, I asked a box girl for some help. She came over and helped me make my purchase.... I asked her to please help me pick up my new toy and I was on my way... Wal-Mart normally has what I'm looking for BUT their customer service SUCKS! read more