Picking up prescriptions in Waipahu, Oahu, Hawaii…read more.. My cousin had his medication refilled at a different pharmacy which was really busy; had a crowded parking lot; and had long lines most of the time. The care home operator suggested that cousin switch to Walgreens. Ok... let's try it. We brought a handwritten prescription from cousin's PCP (primary care provider), and gave it to the pharmacist. I was afraid he wouldn't be able to read the doctor's writing, but the pharmacist knew this doctor and could interpret the scribbles. Yay! We had the current labels on the bottles of medication... just in case. After about 15 minutes, the cheerful, efficient pharmacist told us that only 1 of the 3 medications could refilled. Next time, it will be a breeze going to Walgreens instead of the other pharmacy! Thank you!

I made an appointment online but when I got to the pharmacy, I was told I had no appointment even…read moreif I was text messaged a confirmation the day before. To make matters worse, the pharmacy worker did not want to help me get my covid booster. The pharmacist stepped in and told her to add me as a walk-in. She started grudgingly adding in my info and kept asking me my birthdate 6 times, if I was allergic to latex 6 times and my phone number 5 times. My husband was witness to it. I finally received my booster. I was going to give Waipahu Walgreens 2 stars but the main store cashier was so quick and courteous that I rated the store a 3. Later on I noticed that the pharmacy worker misspelled the street and wrote the wrong city and zip code on my covid card. She had my drivers license to look at. So Walgreens should have a more competent worker at the pharmacy because accuracy of spelling and copying info is important. Also a board on the exterior of the store looks like it is popping off the building.

Longs was having a special in their photo department. The item I wanted was available at only…read moreselected stores around the island. This branch was the closest to my home as our neighborhood Longs was not able to do it. They are very good at communicating when your order is completed and send reminders if not picked up that day. With the promotion and rewards I got a fantastic deal.

I had a much better experience at this location today. I was happy to find a dog toy that was great…read morequality for only $3.50, so I grabbed another one. I also found fresh dog food from Purina for around three dollars, which was an amazing value for me. On top of that, I finally picked up a Hawaiian design tablecloth that I had been wanting and was really excited about. I also received a couple of coupons to use on my next visit and ended up using one for two Spam teriyaki flavors, original and Korean barbecue, which I had never tried before. I can always count on Longs to be available 24/7, which I truly appreciate. As someone who gets off work very late, options are limited, so having a reliable store open around the clock makes a big difference.

Good neighbor pharmacy. Located in the back towards the check out area. Doesn't look real busy…read morewhich is awesome if u dont like lines. The location is in the heart of Waipahu. Always lots of parking. This is my first time noticing this Pharmacy in this store. I might actually uses Pharmacy if I'm in the area.

So I like this Longs but it's chronically understaffed. Usually they only have one cashier and…read morealthough she's very good, the line gets so long. I keep coming back though cuz there's lots of parking and I never have a problem using my app or my coupons. Today the air conditioning was broken. They have clearly visible signs warning that it's broken but you don't know how hot it's actually gonna be until you're inside sweating. This location is also one of the few that still has no self checkout. Be prepared to stand in line.

Terrible customer relations. Cashier speaks in a very condescending tone. Polite but with no Aloha…read morefor the customer. The customer can wait while she converses with coworkers with no regard for the customer waiting for service.

**This is ONLY for the young men working on 9/10 at 7 PM in the curbside pickup order section.**…read more My mom set up a pickup order for me because this was the only Walmart that had the diaper brand I like. I don't have a Walmart account, so I didn't have to open one just to pick up my diapers. This was my first time doing curbside pickup, but the instructions aren't exactly rocket science. I park, press the button that says I've arrived, and wait. My baby was crying in the back. He had been crying since we left the house, so I made him a bottle. I was sitting there waiting when I realized I had gotten there at 6:45 and had already been sitting for 15 minutes without seeing a single curbside employee walking around. More cars started pulling into the parking lot. One, two, three, four... It seemed like everything was happening pretty quickly, but in reality, it was already 7:10. At this point, I was upset from waiting, and I had a crying baby who just wanted to get out of his car seat. I gave him his bottle, but my plan was to grab the order, drive off, and maybe walk around Walmart or somewhere else afterward. More cars parked. More time passed. By 7:20, I was tired, and I saw someone park in the curbside area and walk inside, so I decided to do the same. I grabbed my baby and walked in HOT. I went to the curbside area and said, "Excuse me," into the area so the people on the opposite side of the room could hear me without me having to yell or deal with an echo. Up walks a kid who looked like he was either in high school or around my younger brother's age. When I saw that I went back to my senses mentally but I still let him know I had been waiting outside since 6:45, that my son was upset, and he could probably tell that I was too. I may not have been big a dramatic for someone to pull out their phone and record me, and I definitely am still a work in progress, but this young man was honestly better than me. He had the BEST customer service. He apologized, asked if I had checked in, and when I told him yes--and that there were eight other cars waiting outside--he immediately got to work. He helped me swiftly, directed his other coworkers (who all looked around the same age) to go check on the other customers outside, and apologized for something that was clearly **not his fault**. From what I could tell, it seemed like the system itself was the issue, not these employees. So I really want to applaud these young men, Walmart, and whoever raised and/or trained them. They were such a breath of fresh air. They took accountability for a mistake that wasn't theirs, treated me with kindness even when I was clearly frustrated, and immediately tried to fix the situation. To the young men working curbside on 9/10 at 7 PM: thank you. You handled that situation better than I did, and I genuinely appreciate you.

March I got injured at Walmart Kunia on my left foot, knee and now I'm having pain to the left side…read morehip Don't expect to get any response from Walmart insurance company by phone or email they send me mail while I was in the hospital the letter say if I don't respond how can I respond to them after the date I got it? Then send a certified mail with this time 10 days to respond your insurance company doesn't understand handicap issues or I wouldn't be able to use the Walmart scooter..A simple request from day 1 copy of Incident report multiple times from both Walmart Royal Kunia and it's insurance. So I was talking to another customer today saying it happened to her at the same store employee ran into her with large utility cart that had items on it that fell on her. Now I believe it's not only here it's nation wide issue I'll try calling Walmart for another copy keep you all posted Aloha I got a manager will see in an hour or so Now we have a real manager she got back to me Thank you very much L. You're what a real manager is supposed be

My updated review of FOUR STARS is for the store NOT pharmacy…read more Stopped by a few times recently and customer service was helpful and informative. Two of the cashiers gladly helped me with my "rewards" card (different visits). Another time I stopped someone in the aisle for help. She patiently helped me select a suitable, medical adhesive. I noticed she was the manager. Checking me out was such an ENTHUSIASTIC cashier! Her name is MARI! She asked me for the reusable bag I was holding and gladly put my items in it for me. Such a delightful surprise! Mari's bubbly persona made my day. This kind of customer service ignites your feeling to go back again. It was three years since I had gone to this Long's Drugs due to the dissatisfaction in their pharmacy.

It's a convenient place to shop if you're also going to one of the shops here like Daiso, or Ben…read moreFranklin which has an updated name. Sometimes parking is a challenge in the lot. They have photo department deals that the two Longs in my neighborhood dont offer. The layout also seems different but you can easily find your way around the store. There usually weekly sales ads you might find useful. With online shopping at Amazon it cuts down the weekly shopping visits like before. That's probably why the closest Longs to my home recently closed. You can schedule your vaccine shots here as well as pick up your pharmacy orders if it's convenient for you.

Well, I'm not sure why they call themselves "5 Minute Pharmacy", it took me much longer then that,…read morebut I was a new customer and they were getting their computers updated, so I'm sure it would have been quicker on a better day. I will say that everyone there was very kind, aside from being extremely busy. There are also 5 waiting chairs to sit on. Maybe they should change the name to "5 Chair Pharmacy"? LOL....ok, ok, bad joke. There were also about 5 drug reps that stopped by, no kidding. Maybe its a magical good luck number for them, who knows? I would return here for my drugs... the legally prescribed ones at least.

As my mother's caregiver, I recently had a very concerning experience with Five Min Pharmacy…read morefollowing its recent computer system transition. When my mother's pre-packaged medication packets arrived, one of her prescribed medications was missing. A missing medication in pre-packaged packets is a serious patient safety issue, especially for elderly patients who rely on those packets to ensure they are taking the correct medications. I called the pharmacy and had to speak with multiple representatives, pharmacists, and supervisors before I could get an explanation. I was initially given an explanation that did not account for why the medication was missing from my mother's current shipment. When I asked to speak with a supervisor, I was transferred to voicemail and had to call back multiple times before I was finally connected with the pharmacy manager. During my conversations with the pharmacy, I also discovered that my mother's account still listed my late father's phone number, even though I had previously requested that it be changed to my phone number. Because the incorrect phone number remained on the account, I was not notified when there was an issue affecting one of my mother's prescriptions before her medication packets were prepared and shipped. The pharmacy manager listened to my concerns and placed a note on my mother's account instructing staff to contact me if there are any issues with her medications before future medication packets are processed and shipped. I appreciate that the pharmacy ultimately worked with me to address the issue. However, I am sharing this experience because a missing medication is a serious patient safety concern. If you are a caregiver or have a loved one who receives pre-packaged medication packets, I strongly recommend checking every packet carefully to make sure all prescribed medications are included.

Better prices then Safeway, but not better then Costco. They use surveillance pricing to change the…read moreprice so you end up paying more. Still though, I can't get milk cheaper anywhere else then here and the customer service is okay. Decent place.

The workers wear a blue vest which says Happy to Help on the back. Some of the workers are…read moreextremely GROUCHY and they look very irritated when you ask them a question. They should wear a vest that says UNHAPPY TO HELP. Management at this store is probably unaware of their grouchy workers or they just don't care. They actually deserve zero stars but that's not an option on yelp.

As a Costco member, you expect a level of customer service for paid membership since without paying…read moremembers, what would Costco have? Granted I could choose to not be a member, but that shouldn't be the option. The model should "value" members like myself who choose to renew year-after-year, increased-fees after increased-fees. Because let's face it, Costco still holds value regardless of the POOR experiences I've encountered from the Pharmacy at Costco Ka Uka. I'll preface by saying customer service trumps mistakes any day, HANDS DOWN because humility goes a long way. Period. I have enough years under my belt with age and jobs to know what good customer service is vs. BAD customer service. Although the Golden Rule is more commonly known, The Platinum Rule is the NEW STANDARD, which for those who are unaware is "Treat Others How THEY Expect To Be Treated." It shifts the focus from what YOU want to what THEY want. It is now a selfless model vs. the selfish model when you look intrinsically into its meaning. Sorry for such a long intro, but it's necessary to hopefully get my point across. Today I picked up my monthly medication, and was subjected to be taken to the consultation window to have ALL my meds re-counted in front of me. Totally unnecessary since not all of my meds have been short in the past. ONLY ONE SPECIFIC MED HAS BEEN SHORTED ON NUMEROUS OCCASSIONS!!! But if this is what it takes for the Pharmacy Dept. to finally get it right, so be it. You must be wondering why? Last month my 2x/day med was short 30 pills. THIRTY PILLS! How do I know? I refill my five weekly pill boxes with all my meds which always should equal four full boxes and one with two days. Simple math. Noooooo, this specific med was short. But because this wasn't even the first time this happened (about six or seven times, seriously, same med ALL THE TIME) I was informed to come back to verify the count. wtf When I finally was able to return, inconveniently since I plan ahead when I need to visit Costco, there was talk under the tech's "breath" when she called the pharmacist over. "He's the one..." which I heard because they didn't say it soft enough. smh He basically said, "our inventory is correct, so you are wrong." Keep in mind, this wasn't a narcotic, but a prescribed pill which I need 2x/day per my doctor. I was outraged because he was basically telling me we're right, you're wrong. I really couldn't believe it. THE WORST CUSTOMER SERVICE FROM COSTCO AND ITS PHARMACY. Talk about having no sympathy, empathy, and humility since I explained how I'm short 30 pills. Okay so since I still NEEDED my meds, they counted the remaining 30 in front of me, but informed me they would be counting this med in person each time I pick up in the future (but not ALL my meds). I agreed because again, if that's what it takes so be it. He even tried to justify that it was triple-counted and initials on the bottle "DC" show it was double-counted, BUT I'M TELLING YOU IT WAS SHORT 30, NOT 1 OR 2, THIRTY!!!!!! Being insulted, I went to the front, explained to a manager on duty, which she said she would talk to the Pharmacy Manager. Keep in mind, no follow-up ever happened, no pharmacist or manager ever reached out to me from then until today. So instead of trying to talk to a manager again, here I am sharing with you my awful experience. Good luck and stay safe!