I checked in and was told it was a two hour wait and I was able to wait in my car. It was a little…read moreover an hour, but as expected when there's a few people in front of you. When I was seen, everything went smoothly. Everyone was so nice and kind. The care I was given was good. The doctor was very nice and answered all questions.

I was feeling really sick right off the airplane and went to this urgent care. My initial reaction…read morewere the long waits here made me upset, they were running up to a 3 to 3.5 hour wait on a Monday. Luckily i got there before the rush and only had to wait 2 hours. When it was finally my turn, i received very good care by a doctor Keene and grateful for him because he did a really thorough examination, tests, x-rays and diagnosed me properly without rushing me out. This location has an xray technician which makes it so convenient. Highly recommend if you have a medical urgency that doesn't require an ER but you need urgent care.

Located in Longs Pearlridge Makai, Google maps is wrong. I didn't want to drive into town to see my…read morepcp so I made my appointment online which requires a credit card and your insurance info. I was seen on time by a nurse then sent back out wait less than 5 minutes for the "doctor" who is a nurse practitioner. I went in due to sinus infection and got rx for antibiotics. Very easy process overall

Just letting you know, they can just cancel your appointments on the day of without giving any…read morereason apparently...I'm not able to get an appt with my PCP to get a health symptom checked out this week so I made an appointment to come to this minute clinic location. I've been here in the past and 3/4 of the times I've came, the service has been alright. I made an appointment yesterday to come today, and they sent me a text and email now saying my appointment has been canceled without any further explanation. Pretty disappointing and unhelpful

I don't know why MRIs have to be done in the early morning hours. I went for an MRI at the Pali…read moreMomi Outpatient Center at 0630. Unfortunately for me, my shoulder hurt so bad that I couldn't stay motionless for them to get quality results. So, I got more painkillers and went back 2 days later @ 0645. I got there at 0630 and the receptionist came out at 0655. I initialed and dated 2 forms and was lead into the changing room. After a while I walked back to the reception to ask when will I be attended to. The receptionist told me that my appointment was actually at 0715. So I asked him why would; they tell me to come in at 0645, half an hour earlier than my appt, just to initial and date twice. I am not a morning person and I don't wake up to an alarm since retirement 15 years ago. He told me to complain th the MRI tech, which I did but I know nothing would be done about it.

Patient services and care are at the highest levels from everyone I've encountered at the Women's…read moreCenter. It makes routine procedures more bearable.

Adventist Health Castle Urgent Care is a great facility. For my situation, I needed to see a doctor…read moreto get a note for light duty work. Unlike seeing a primary doctor, Adventist Urgent Care takes walk-ins, and the next available doctor will see you as soon as possible. Unfortunately, due to their walk-in the wait time can take close to an hour or so (depending on your condition). Note: Adventist urgent care providers will take patients with worst condition first to make sure they get the immediate care. Also, if its your first time there you will need to fill out a registration form to be in the system and have any easier time transferring documents or keeping in contact.

Terrible! I went here in August for one appointment, they said I would have to pay a little over…read more$400 because it wasn't covered by insurance. So I paid out of pocket. Then a few months later I get a bill in January that I owed a copay of $20, when I called and asked why the copay when insurance wasn't involved they said it was paid by insurance in full. It's now May and Ive been calling them non stop for 5 months to get a refund. They finally said they "found" the error and will refund me. Then a month later I get another bill from them for an additional $150 for the same appointment date! I am so sick and tired of dealing with these imbeciles! Their billing department is absolutely clueless! I will never go here again, I don't care how sick I am! They have a crooked billing department, don't get scammed! Go somewhere else!!

Looove Dr Wu!!! He has a new MA Sandrene. We liked Wyette too…read more Parking is in the Bank of Hawaii area. Yes the old Toys R Us area. Entrance is on Pali Momi street. Walk into the double doors - immediately to left is ophthalmology. Lab is ahead on the right. Checkin is straight ahead. They have 5 people to assist. Dr Wu is an awesome PCP!! Easy to make appts on mychart or call the clinic.

Check in at the front first before going to the lab. Timing was perfect. Amber had just come out…read moreas I approached and took me right in. Tall, pretty and a wiz at her job. She found a vein immediately on my right arm and drew the one tube. Ta dah! That was the fastest no wait, fast draw ever. Now we will see hubs surgeon. He's in surgery right now but should be here shortly. Hopefully he will be able to change the dressing and check that the sling is on properly. Even though I watched the instruction video it kept slipping and coming apart. This sling has 3 main parts and a few miscellaneous straps plus a red ball and a little pouch too. I added three more straps with Velcro at each end that I removed from the ice pack bags we brought home from MIS where surgery was performed.

My mom was told by many people in the pharmacy that Medicare was down. For two weeks she tried to…read moreget her meds and was told this. She finally got in touch with Medicare and this was false. She then went back to times and had them call Medicare and asked them why did they lie to her for two weeks. This is bad

I continue to visit Times' Pharmacy. Overall, excellent customer service, both on the phone and in…read moreperson. Getting a vaccine doesn't seem that dreadful when you're dealing with the people at Times Pharmacy.

Dr. Smith is a very compassionate doctor that has a conviction to see his patients young and old to…read moresucceed in their health. Truly appreciate his counsel and encouragement to live healthy in every area of our lives. Mahalo!

After multiple trips to medicine drs, specialists, and emergency rooms, for heart palpitations,…read moreswelling in my extremities, extreme fatigue, and dizziness amongst other ailments - no MD was able to explain the cause and /or fix for my condition except to tell me I had long covid except Dr. Smith. He explained what the findings were for people with long covid, and what to test for. We did blood work and sure enough he found multiple issues including activated epstein barre, blood clotting, and the presence of lingering spike protein causing havoc in my body. I recommend him to everyone I know who have medical concerns that are unanswered by medical docs. Am so happy to have been referred to him.

Dr. Inouye is very knowledgeable, professional, and friendly. I couldn't have asked for a better…read moredoctor. She always has good suggestions and options for my health and never denied or just sent me home with ibuprofen. I've heard many stories of doctors that do it to patients... shame on you! Thank you for all your help Jill.....You're the best!!! Aloha!!!

11-19-2020 Two days after an ambulance ride to Pali Momi Emergency, was able to get an appointment…read morefor hubs. Dr. Inouye informed us that patient had 3+ fractures showing us on the X-ray taken prior. No surgery needed per her consult with surgeon, no pain meds prescribed. Icing for 20 minutes and OTC Tylenol advised as prescribed pain killers might delay healing. Dr. Inouye is very personable, easy to talk to, she said she doesn't do surgeries and goes every Tuesday to Straub Kapolei. We will continue to come to Pali Momi, Aiea. Return visit in two weeks with more xrays. First time that I can recall hubs will be off work for all 3 holidays this year. He is always working on holidays. He can barely walk nor move his fractured side without severe pain. Just call me, Florence Nightin' Gail- chief chauffeur, cook and body washer. Enjoy your holidays and keep safe. Stay off ladders, even Santa knows that. His reindeer land his sled directly in the rooftops. Take care and enjoy good eats.

Update 4-15-26. Had a mammogram done today, a yearly thing suppose to be for us woman and today…read moreeverything went smoothly from check in to the examination. The tech Taina was very friendly and said today was back logged because they didn't have 3 techs on duty. I told her I wouldn't even have known since they checked me on time and did the exam on time. It turned out to be a good.

This review is for the department that is in charge of call center and phone operators. All Straub…read moreoperated facilities have extremely unprofessional phone operators, management of these facilities needs to either CHANGE or remove employees who are: 1- lying to patients who are calling to make appointments.. pretending to get disconnected, lying about availability, not properly transferring calls 2- lying to family members of patients in the ER. Verified family members who are care takers being told their family Members are not in the ER when they are. Being mistreated and spoken unprofessionally to. These call operators need to be screened and if this behavior is so rampid then there can be no other reason then management. This is a hospital, be professional.

Got my hard to get compound prescription. Prices are good. Not overpriced. Good serviceread more

Atrociously bad…read more They don't pick up the phone, ever. I've tried calling on multiple occasions and been on hold for up to an hour with no one bothering to pick up. Repeatedly, I've run out of medication because using their automated refill doesn't seem to function, or they're just incompetent. Going in person leads to an immediately hostile / defensive response. At one point I was in line to inquire about my medication and the lady in front of me was there for the same issue and the guy (manager?) absolutely treated her like garbage. I didn't even get to say anything before her barked "What?!" Disgusting, anti-social behavior. Don't recommend at all.