The Ala Moana Medical Building is home to Diagnostic Laboratory Services. It's also houses Urgent…read moreCare, Medical Professionals, Dental businesses and more. Paid parking is available in the building or you can park in the Ala Moana Center parking lot and walk over. Bathrooms on most floors are accessible with a code. Conveniently located next to the Ala Moana Shopping Center so you can go shopping after your lab test or medical appointment. Great place for your care.

A staff is very friendly and helpful. Very clean facility. All of my questions were answered and…read moreaddressed very thoroughly and quickly.

Best Urgent Care Experience. Calm. friendly, welcoming staff. Nice, comfortable, clean office, with…read morepeaceful instrumental music playing. Walking distance from my place, so convenient. All forms complete on my phone, through scanning QR code. Happy to have a solid Urgent Care location for future care. Big Thank You to the Staff.

I took my mom here to be seen because her PCP was out of town…read more The receptionist is kind. But the experience here was subpar. First off, you need to scan a QR code to fill out paperwork. Not user friendly for the geriatric population, or individuals without smartphones. It was also a pretty lengthy and thorough intake form. After completing the forms, we were taken to a room and waited for the doctor. The room itself was a bit stuffy, probably due to Hawaii's humid weather and the doors were kept ajar. They did have a portable AC in the exam rooms though. Anyways, we waited for the doctor for awhile. We had two issues to address, but she only addressed one issue. We also felt very rushed during our visit after having waited quite some time to be seen. It didn't seem like she cared to be honest. It's kind of frustrating as I find there is no Aloha in the Aloha State anymore. Everything is treated like a business. After paying the $50+ copay for the visit, my mom still isn't feeling better because her concerns weren't fully addressed.

I was in for a GI emergency. I was seen promptly and made comfortable in triage, where tests were…read moreperformed and explained clearly. It was an extremely busy night for the ER, but I feel I was treated well and as quickly as possible. Everything was professional with caring and concern evident. I recommend.

After seeing three different PCPs at this clinic, I can no longer view my experience as an isolated…read moreincident. The physician care has been consistently disappointing. The doctors I saw came across as dismissive, rushed, and condescending. Instead of feeling heard, I often felt like my concerns were being minimized or brushed aside. Questions were not fully answered, and discussions about my health frequently lacked the detail and explanation that patients deserve. I sought care because I had legitimate health concerns and abnormal findings that warranted follow-up and discussion. Rather than receiving thoughtful guidance, I often left appointments feeling more confused than when I arrived. In some cases, information documented in visit notes did not reflect the depth of discussion that actually took place during the appointment. What makes this especially frustrating is that the nurse practitioners and APRNs have been excellent. They took time to listen, explain why testing or follow-up was needed, and treated me with respect. My experience with the emergency department was also positive, professional, and compassionate. This review is not directed at the nursing staff, APRNs, or emergency department. They have consistently provided better communication and patient-centered care than any of the physicians I encountered. After three different PCPs and the same experience each time, I have lost confidence in the physician care provided by this clinic. Patients should not have to feel talked down to in order to receive answers about their own health.

Besides my personal opinion that people in Hawaii are just so much nicer than LA folk, I was super…read morepleased with my visit to Kuhio Urgent Care. I came for acute foot pain and swelling and was seen and recommended treatment all within the hour. There were others waiting as well but this office is super efficient and professional. These medical professionals are super pleasant (surprise! they actually seem to care) and thorough in their diagnostics. Got blood work (for preexisting condition) to cover all bases, prescription and x-ray order as well. Feeling much better and recovering nicely. Super happy with medical care in Hawaii, thanks!

Update: I just noticed Keith S, "business owner," replied to my prior review. All he did was ask…read morewhen I visited-- he showed 0.00 interest in addressing the problem -- so why should I bother replying? But I can assure you, my review is 100% true and even resulted in additional $150 of medical bills because his clinic sent tests out to another clinic, which billed me separately. Excuse me? After paying so much to Kuhio? And Kuhio never even bothered to tell me??? I called them, and they offered to "fix" the problem for me by billing me "only $100" additional "if I paid today." They are out only for your money and do not care about you. They knew we had no insurance and did not give a f*ck, so do not believe his garbage about "uninsured discounts."

Brought my son to Urgent Care. Wait time was just 10…read moreminutes. Staff was professional, kind and caring. Strongly recommend this clinic to visitors and locals.

My family had a terrible experience with their primary care just yesterday…read more First the nurse didn't take their vitals. Then they were told they wouldn't be able to be seen by a doctor because only a nurse was available. After that the nurse didn't know how to diagnose them and ordered a bunch labs without once telling them what any of the tests were for. Then she went to get an estimate and said it would be $600 for the both of them but later they were both charged $600 and when they went to get a receipt with the breakdown and to ask why they were charged twice they were told it was $648 each for the exact same amount even though different labs were ordered for the both of them and both lengths of their visits were different. Following that the nurse asked them what kinds of medicine they wanted in the meantime. When they went back to talk to them the nurse kept exasperatedly saying oh my gosh and being dismissive. Last year they had a completely different experience with a kind and knowledgeable health car provider. They asked for a refund and were told they'd be getting one then when my sister-in-law called to follow up they told her it was pending investigation by their billing department. When I called and spoke they said they were processing it today. Just a total lack of professionalism compared to last year with the doctor they saw. Hopefully they can work towards being better

I go to this Straub because I was referred by Straub Hospital to see a PCP, specifically Dr. Laura…read moreHernandez. Her office is in the same place as the Ward Urgent Care. This place is very nice and clean, with ample parking. I love coming here because the staff is very nice, especially Stacy at the front desk. One time, I was super early for my 8 am appointment... she opened the front door for me, so I could sit inside the waiting room instead of standing outside. Dr. Laura Hernandez is super nice too. She explains things in detail, and she always listens to you. Conveniently, there is also a place in the same office to do labs if needed. Highly recommend this place for any of your non-emergency medical needs.

I've been here for their urgent care services a handful of times. It's perfect for when you're ill,…read morebut not too ill for the emergency room, yet you don't want to schedule an appointment with your PCP because that availability might not suit you. Just like many other urgent care locations, the wait is sometimes really long because you are seen based on the severity of your need and depending on how many people arrived before you. I like this location because of its conveniency... In the Kakaako area, next to Ward Center. Parking is above in the Whole Foods parking structure. The patient service has always been good and they are attentive. The clinic is also very clean, from the moment you enter.

Some people practice medicine. Others change lives. Dr. Alan…read moreWu brought my health back to its optimal condition. Not only for me, but for my parents as well. His knowledge, compassion, and dedication have had a profound impact on our family, and for that I will always be grateful. In a profession filled with talented physicians, he stands apart for the genuine care he shows his patients. He is not simply a doctor; he is a gift to everyone fortunate enough to be under his care.

I was so happy I came across Island Pacific they were all so warm and friendly and were able to…read moretreat me quickly. Thank you so much for your warmth and kindness. Mahalo

Today had to take my wife to get a copy of her TB test . Experience a smooth and efficient process…read more. My wife just had to fill out the forms that's located at the counter then proceed to the cashier window . Less than 5 mins we were in and out of that place . So if you're looking to get a TB copy or a TB skin Test just head on down to this location. Located on Lanakila Ave right across from the Lanakila district park .

I went in today for a TB chest X-ray, and unfortunately, my experience with the X-ray technician,…read moreHeiro, was extremely disappointing. I completely understand that medical facilities have rules and procedures that need to be followed. However, instead of simply explaining the procedure and/or the rule, Heiro repeatedly responded, "We have to follow the rules!" in a very dismissive and unfriendly manner. The issue was not the rules -- I am perfectly happy to follow them. The issue was the way I was spoken to and the complete lack of communication. A simple explanation would have taken less than a minute and would have avoided the entire unpleasant interaction. Instead of being guided through a medical procedure, I was made to feel as though I was being reprimanded for not already knowing their process. So, for anyone going there for a chest X-ray, here is what I wish someone had simply explained to me: When you enter the X-ray area, wait until the technician tells you what to do. When instructed, go into the changing room, remove your clothing from the waist up, and put on the blue gown with the opening in the back. Then wait until you are called and given the next instruction. It is a very simple process. Unfortunately, if you don't already know these steps, you may be made to feel as though you have done something wrong. Working in healthcare requires not only technical skills, but also basic communication skills, patience, and respect for patients. Rules are absolutely fine. Expecting patients to know those rules without explaining them -- and then speaking to them disrespectfully when they don't -- is not. I would have given this experience 1 star because of the way I was treated by the X-ray technician. However, the reception staff were very nice and helpful, and I don't think their good service should be overlooked. That is the reason I am giving 2 stars instead of Zero. I'm writing this so the next person knows exactly what to expect and hopefully avoids having the same unpleasant experience I had.

Amazing and caring staff. Listened and got us quality care quickly. Grateful for helping my son…read morewith his cough.

Harumi K. at the front desk is in the wrong line of work. She is unaware that she is dealing with…read morepeople who are having health issues and thinks she is a military general in charge of minions at her beck and call. No kindness, empathy or any kind of reassurance or comfort. Health care is a team effort and she is the very first person patients interact with. She needs to step it up. If not, she definitely needs to be replaced.

I've been coming to the Kuakini Medical Plaza for decades! Up to recently, majority of my doctors…read morewere at Kuakini. It started from Central Medical Clinic! I was a patient of Central Medical Clinic all my life until recently from when they started at the Kaheka Professional Center before moving to Kuakini Medical Plaza! I eventually left with the doctors recently when it was sold to Adventist Health Castle. My former Primary PCP doctor in the past would referred me to other specialists within the same building to make it easier for us. Eventually most of my doctors in the building just so happened to retired around the same time! It's a sad reminder that I'm getting old and as we aged, the more doctors we see! These doctors must be way over the retirement age since I'm near that retirement age. My two siblings' doctors are still with Central Medical Clinic and are in their mid to late 80s! Two of my just retired doctors, owned their own practices and office space, so when they decided to retire, they are trying to sell their practice/office space. -I still have a couple doctors at Kuakini and I decided to go back to Central Medical Clinic for my mom's PCP. I convinced my mom the walk from the parking lot to the office is much shorter since she struggles walking long distance. I'll tell you why I like Kuakini Medical Plaza! The parking makes the difference! Parking on the Plaza (not the 2nd tower side) is so much easier to park. Diagonal parking (with double lines I think) and the drive up is either the odd or even floor levels and you exit on the different floor levels. Just that the parking lot floor numbers doesn't match with the same floors of the building and it can be confusing at first. For the handicap patients, they can be dropped off in front of the Kuakini Medical Plaza. The walk to the office from the parking lot is so much closer than the walk from Kapiolani, Straub, or Queens' parking lot to the doctors' office. That was one of the deciding factors to return to a doctor at Kuakini! There are connecting floors from the parking structure to the building. The 2nd and 3rd floors of the Plaza are connected to the parking structure 3rd floor & 4th floor of the parking structure. The parking lot level that leads to the 3rd floor of the building, has some stairs. Once in the building, you can now catch the elevator to the floor of your doctor's office. There's a directory on that 1st level , 2nd floor and I believe the 3rd floor. Oh, there's another elevator on the top corner side of the parking structure that can be used to go to the hospital side now after Covid. it's not for the elevator to use to enter the Kuakini Medical Plaza unless you get off at ground level and walk over. The basement level comes down near the former gift shop. I use it to go to the imaging at the Hospital since there's no imaging place in the Kuakini Medical Plaza on the first level anymore. The Pharmacy, Diagnostic Laboratory, snack shop, & bathrooms, are still there on the ground level of the Kuakini Medical Plaza. Nice thing to know that the bathrooms in the building are open and no need to get a key to use the bathroom which is nice! *Note, Kuakini just recently installed a new parking paid system. You can pay through the metropolitan app on your phone but I rather pay at the booth. Central Medicai Clinic gives a discounted parking slip and theirs was $1 off. Validation varies on each doctor's office. There is someone at exit booth to help with collection of payment, applying the discount and if you need a receipt, but it's upon request. I asked how do one pay on the app with the doctor's paper discount. She said to scan the QR code at the doctor's office which includes the discount and not the QR code in the parking lot. The nice thing is the parking is free for the 1st hour!

Medical care in Honolulu, Hawaii…read more.. I used to visit this building when my doctor was here. I switched Physicians, but I still come here when I bring my mom to her appointments. Kuakini Medical Plaza is right next door to Kuakini Medical Center, where the hospital is. There's a convenient lab on the ground floor. Parking is free for the first hour! This is great because mom's doctor is quick! (My former physician ran late most of the time and talked a lot, so I usually had to pay... uhg!) The only downside is the confusing way that the parking structure connects to the building. We usually park on the Third Level, but it connects to the Second Floor, which is Central Medical Clinic. Just remember that the Parking Level is not the same number as the connecting floor number - and that only parking levels 3 and 4 connect to the building... LOL! Good luck!