So after standing in line at the register you have to stand in line at this store just to get out of the front door it's absolutely ridiculous. There is no law stating that you have to stop and show these people a receipt the only reason why Costco gets away with it is because you agree to it in your membership. Stop holding me against my will. read more

Prices are good. Will not return after a man threatened to beat my family in the parking lot. Man threatened to follow my family into the store. We left and will not return. read more

This Walmart is the worst Walmart ever. Came in one time asking for a TV and the lady behind the counter seemed annoyed with customers asking questions. Also, witnessed two yelling matches over facemasks between customers as the workers just watched. Moving from the north-bay and having the Walmarts out there be clean and friendly and actually enforcing rules, coming here was just a disaster. Guess ill be shopping at Target or I'll wait to go back up north to Shop at the friendly Walmart there. read more

Thank you Sam (management) because of you I removed my low rating review because you were able to help me Get taken care of. Sometimes a little bit of good service goes a long way. Also the security named Ireland also did her part to make sure I was taken care of. Although this is one of my favorite stores to go to to buy fishing gear I stop coming as often And I fish 3 times a week. I hope to come back to this store and have that welcoming vibe it once had before pandemic but overall I left happy enough to delete a bad review. I think the new manager will make a true difference in this Walmart location. read more

This store is awful. They have long lines and of course 2 cashiers open. Tried to go through the self check out only to be told it's 20 items or less. Well maybe if they would open more lines people wouldn't need to attempt to go through the self check out. Funny thing is they have 2 people working the self check out when clearly one of them could open an additional line to get people out faster. read more

No one to ever open the cages and they profile Black customers. Going to self check out is so uncomfortable on how much they watch their black customers but when there's other races that don't even pay attention to them read more

Shortly after placing an online order through my Walmart account, I received an email that my order was ready for pickup. This surprised me as I meant to have the order delivered. In any case, I went to the nearby Walmart to get the items I had ordered at the pickup area. I had never ordered "pickup" before and accidentally walked into the wrong door (employees only, I assume). I was immediately harshly greeted by a young lady (employee/worker) who loudly yelled at me "Get out of here! You can't be here." Several of her coworkers were present. Very embarrassing to me. Seldom treated with such overt disrespect. read more

I've been to other Walmarts in the area, and none are as filthy and disorganized as the Martinez Walmart. They are constantly out of stock on essential items. They need to get their act together! read more

Had a great experience here. I needed a weight scale but had no idea where to look and in a bit of a hurry. I'm in the Bathroom section and I see an employee. I ask him and he immediately pulls up an app on his phone and locates the section for me. I go there and there are many good choices in all price ranges. I pick one and take it to the check out. Cashier was fast and friendly. I'll be a repeat customer for sure. Thanks Walmart!! read more

I like this walmart because of its location. Very close to where i work and where we live. The store is smaller compared to the one in American canyon, though the choices/availability of items are okay. One of the downside of this store is some of its employees. The person working in the customer service was obviously either not happy with her job or she was just not in the mood. If i didnt need to return some of our items, i would rather not deal with her. read more

If I could rate negative I would. Went in to return a Foot Spa with Vibration & Heat, the website has it for $24.45. When they scanned it they wanted to give me $1.99 are you f-ing kidding? My gas was more than that, it was a Christmas gift and they don't sell that at the store for $1.99. Anyway the customer service there is sh@t and even the managers are useless, I will never shop here trailer AF! read more

I've been to this walmart a few times and I waited to make a review because I wanted to see if things were different or the same. So, at times, the customer service can be "iffy". Looking for someone or someone kinda giving you the "maybe" its here. Sometimes, people will call or look to find out if it's carried or where the proper location is at. So organization is kinda off. ------------------------------ Sometimes if feels a few of the staff members dont want to be there and maybe even not want to help you. This is truly sad to see. I know that it can be demanding and you might be tired.. but please try to give customers a better experience. read more

Terrible i don't understand if your not happy to work somewhere and complain that it's been a long day maybe you should reevaluate why your even working? I remember coming shopping and it used to be a more happier environment and the employees act like your inconveniencing them to have them assist you. They would prefer to talk to their co workers then to assist. Get it together because I get way better service at Target read more

This is one of the most expensive, poor service, poor selection walmart I have been too. We come here every now and again and it seems they never have anything we need. We went last week for auto oil, large apples, horror movies, a TV, and some booze. The store was out of all brands of 10w-30 motor oil. I asked a associate if they had any in stock, he looked in the shelf then said no. I then asked if they were getting any on an order, he looked at me then his other associate and just shrugged and said dunno. I then asked if he could check to which he informed me he isn't a manager and I probably should ask them. Next up, we looked at the TV'S. I asked another associate about the different brands and qualities. The guy said he has no clue about electronics, but he is sure I can compare them online. I then asked if he knew which ones were smart and again replied "I don't think any of them have an education" and just laughed. I then asked if he could grab me someone that could help only to be told to come back the next day, maybe they know more. Finally I asked about horror movies, he pointed me in a general direction then walked away. Finally we hit up the tiny grocery section. Here they have limited assortments, no associates yo help, and the ones that did pass by got pissed and told us to go ask for help up front. All in all, we went in looking to spend upwards of 1k, left without spending a dime. Customer interaction and service would have been the difference. I would have come back if the staff was helpful and knowledgeable. This walmart also is small and outdated, I don't think it can be considered a super walmart. P.S- they also don't price match anymore. Every other walmart does, they refuse to. I had tried to buy a cage that was a different price on Walmart.com the associate told me she couldn't price match it or she would get written up. read more

If I could give zero stars I would! I went in tonight to go shop because I usually never have problems with this Walmart at all. We went to pay at self check out and I was still scanning an item which was still in MY HAND and I still had more items in my cart to scan and she came over and said ' oh y'all better pay for them bananas ' when I wasn't even done with what I was doing. So I told her that was rude especially since I'm not done paying and she said well I work self check out and everybody steals when I was clearly going to pay for my items! So I told her to get her manager and she went to walk away to tell another worker about the things and not get her manager. So she came back over and told us that she works self check out all the time and that if we don't like it we can go to the other lanes to pay. That when's my husband told her yeah it's time to go get your manager. We never complain about anything really we understand how retail is at times. But to come and tell us we were clearly stealing and weren't going to pay for bananas was super rude and disrespectful. If I didn't shop the store for long I would of just left all the items I was going to buy there. I really hope the manager does talk to her. I think it's super disrespectful to just asume someone is stealing I was even with my 1 year old daughter and for this to happen it was not necessary at all.. read more

Worst customer service. The photo department put me on hold for 30 min to check on my order and never came back .

Visiting family went down Black Friday morning and the lumber jack looking dude pushing carts in had me crackin up man! Line full of folks all cold, this brother was crackin jokes, askd one dude why he came down. he said he lookin for a ps5. lumber jack man said he got a ps5 for his brother. best trade he ever mad, they jokes down here. then lumberjack in the store pushing a broom jokes an jokes an jokes read more

Picked up a blackstone griddle and when I open the box there is rust everywhere want to exchange it for another griddle but can't because they are out of stock. Will contact Blackstone to see if they can help me out since Walmart can not. read more

They don't help you at all Called customer service They picked up once and transferred me & no answer. I was on a time crunch. I called many times & no answer & then a couple times it was answered whom ever in customer service just picks up & hangs up .... smh beyond pissed this day & all I had was a question about closing time for money orders. Union city & Antioch Walmart is a good customer service place if you're ok making the drive read more

Needing to stock up on some bathroom essentials, just so happened that Walmart was right around the corner from where I was.....so came on over Nice big parking lot but it was kind of hard to find since they're on a frontage road beside the highway - my poor sense of direction had to make a few u-turns before finally locating Large store & everything you'd expect to see in a Walmart......they unfortunately didn't have the 1 item I was really seeking so left empty-handed But for being close enough to offer a chance-encounter, that probably ranks A-OK by me read more

This location is the reason that people hate Walmart. There is no single word to describe just how awful the service is. Instead, I'll describe a few incidents: 1. Because an employee did not want to process my return, they lied to me and told me the server was down. I know it was a lie because another employee admitted it. 2. When I tried to return an item that I purchased from the online store, the employee told me that I would have to drive to Virginia in order to return the item. I informed the employee that per terms and conditions, customers may return online purchases at the nearest Walmart location. The employee laughed at me and said that they are not required to honor such terms. Worse yet, the manager backed her up and told me to "go to Virginia" if I wanted a refund. Wow! 3. This happens repeatedly: I am waiting in line and the cashier decides to take a break. Instead of processing the customers first, he or she just leaves abruptly. 4. I was actually in the middle of my purchase at the register when the cashier started flipping out because she "had something in her eye." She then ran off to leave me standing there. When I asked for help, the other employee rolled her eyes at me and just walked away. I'm done with Walmart. I'll never order anything from online, and I'll never return to this location. This place really tests your patience and destroys your faith in humanity. read more

It's a Wal-Mart, so you get what you expect: low prices and goofy-looking people. There's also a McDonald's in the store to keep the obese people obese. Bonus points! I avoid this place like the plague because it's so g*ddamn depressing, but when I do go for my semi-annual backstock and supply run, I always find everything I need, and at such a great price! I hate this place, but damn it, it's all so reasonably priced and convenient. Like our Governator, I'll be back. read more

Wow. I have never had such a RUDE, over the phone customer service in my life! Hearing that the Maybelline BLUSH Nudes Palette just launched, I was ecstatic to buy it. And also heard from many ladies that they got theirs from Walmart. Knowing I can check Ulta or target as well, I called Walmart in Martinez (I don't have one in my area) just in case cus I don't want to waste my time and gas. Here is my bitter sweet phone call: * Walmart phone operator: hello thanks for calling Walmart, how may I direct your call? * Me: Yes hi. I was looking for a specific item in the beauty department. * operator: what item are you looking for ma'am? (Seems professional right?) * Me: I wanted to know if you guys have the Maybelline Blush NUDE PALETTE available. * Operator: (starts laughing hysterically while talking) You called to ask if we had 'Maybelline BLUSH'??? Really?? * Me: ....Actually I said---- (Cuts me off) Operator: (Still laughing) hold on ma'am....just----hold on k. (A few minutes later as I start to hear I was no longer on hold, I could still hear laughter. And I can tell other people were laughing too.) * Operator: hello thank you for calling Walmart. You're the lady who called for the Maybelline blush? * Me: Actually I said the "Blush Nude Palette. I thought I'd call bcus it's a brand new line they just launched and I don't have a Walmart in my area." * Operator: Well where do you live? (Before I could tell her the area I was currently in which was Concord, again, she interrupted me.) * Operator: (sarcastic tone) ma'am how about you get in your little car, drive over here, and come see for yourself cus I can't go and check. At this point I was so irritated, I just said "Alright then." She replied with "See you soon!" still in a sarcastic tone. It was as though she wanted to see the person who asked just for BLUSH when I specifically said something else. So tell me, was it wrong of me to ask for a certain item with this kind of treatment? I obviously called for a reason, and got nothing in return but a laugh and slap in the face! I'm not sorry for saying this but she sounded so GHETTO. Is this how you treat your customers!? TERRIBLE. I'm glad I called first cus if I had that type of treatment to my face, your gna have to call security to pull me out before I jump kick someone!! I wouldn't mind a "sorry ma'am, I can't leave my station to go and check on your item. Do you think you can possibly drive here to see or know anyone in the area that can look for you?" But no. Straight up bullshit. No wonder I stopped going to Walmart!!! read more

Didn't enjoy seeing a Walmart Associates underwear at all while standing in line. I think it's unprofessional and infantile to say the least. read more

Walmart - Department Stores Near Me - Martinez, California

Terrible management, and staff. The store itself is moderately organized, and clean with good prices. However, if you require any help at all, then you're out of luck! They will put in zero effort at all. I had to chase down an older asian female crew member to ask if there was another coffee maker in the style and brand that I wanted, and she very annoyed-like walks over and looks at the display and goes I dont know I need a manager, she didn't even look at the shelf for one single second to help me. She darts off and I get approached by an assistant manager by the name of Letesha. She has no desire to help at all. Just by her brief overhearing of the issue she rudely exclaims "we don't sell the display". Like, ok?!??! I asked her if she had more and she skims her eyes at the shelf without even looking thoroughly. She pulls out an electronic and searches for it. She says its suppose to be here today and tells me to come tomorrow morning. What?!!?? I said if its suppose to be here today then maybe she could CHECK, and again rudely avoids putting 1% effort into helping me by saying "its an estimate". At this point I was annoyed by the lack of customer service by someone so high up in management. I finally ask about a different coffee maker, and she can't tell me if its the same size as the display. Finally I realize that she is very unintelligent. I explained to her that if it says that they both hold the same amount of liquid then that would mean they are the same size. She shrugs and starts looking for the other coffee maker on a different shelf. As shes looking for my second choice I see the boxed coffee maker that I originally wanted right there in her eye-view. I go, "excuse me, what's that?" and she goes, "oh, you want that one?" I went from frustration to hysteria. It's comical, really. If she just LOOKED for it in a place she knew there were more items then she could have abandoned helping me sooner (just as she so desperately wanted to). It's ridiculous because I was spending over $250 in the store that day. I think I deserve 1% effort at the least, especially from management. I've spent thousands of dollars here, but I will not be shopping here for such items anymore. I'll be taking my cash elsewhere, where customer service actually exists. In addition, I recieved a slightly damaged item and was unable to get ahold of customer service over the phone for further information, either. read more

It's a Walmart folks. You don't go here for the ambience or to rub elbows with the swanky clientele. But the prices are great when compared to supermarkets, drug stores, office supply places and the like. Need washer fluid, blank CD's, an oven mitt and some fake eyelashes? Boom, it is your one stop shop. So if you want to save some money, this is where you go. read more

Walmart - New policy. - Department Stores Near Me - Martinez, California

Blah. I'd rather drive to American Canyon. I only go here because it's so much closer. Everything here just seems too damn disorganized. It took me 30 minutes to find my size at the swim suit section. Grr. 30 minutes could have been spent elsewhere. Also, when I was in the dressing room, that chick just fuckin used the keys and opened my door!! Out of defense, I slammed the door back at her and told her. . ."Bitch someone is here!!" Got dressed real quick and threw clothes and her damn 'number' at her and filed a complaint. Word of the wise - dressing room stall, bathroom stall or mens jeans- look before you open!!! read more

I live in Vallejo. Last week, I had the pleasure of experiencing first-hand the thrill of seeing two police choppers with lights blazing into my backyard; Ghetto birds, as my wife calls them. As I peeked outside, I saw that some 15 cop cars were about 200 yards away from me, cops with guns cocked and aimed at a house a little ways down from mine. Thankfully no shots were fired and the chopper and police cars eventually dispersed, but the experience was rather sobering. There's petty dealing going on at the corner gas station and I often see a hooker selling her wares at the Motel Sex...errr... Six across the way. This background is to qualify that I don't have a particularly elite view of the world and I know what ghetto feels like. Honestly other than the actual gun part, I couldn't give a crap about the prostitution or drug dealing. In fact, I think we'd probably all be better off if all that was decriminalized. So, despite my fairly liberal view of the world, what's the point? This Martinez Wal-Mart is ghetto.... WAY GHETTO. read more

Let me preface this with the admission that I hate Wal Mart - not just for their poor treatment of their employees and destruction of small town America, but also due to the fact they are a major contributor to our economic problems (they are cheap because they import EVERYTHING and should be tariffed). This store is very dirty and I had to wait in line for almost 30 minutes. I was already unhappy about having to go there to pick up a CD that only they carried, but the wait in the ONLY check stand open was awful. I think in the future I will boycott not just Wal Mart, but also artists that are only distributed through them. read more

This a very GOOD Walmart compared to others in the Bay Area. I always find what I am looking for here. Bonus: they have a McDonald's! Highly recommend this Walmart! read more

Ok so shelves were more full today but they would not correct the price and a price check was taking forever over a buck so I just paid it!! I'll be shopping at a different Walmart hello! read more

If you ever want to see a 300lb woman wearing a sting bikini top and short shorts? Or stoned, braless grandma in her nightgown? Or a parolee with his name tattooed across his neck and his pants hanging under his butt, barely able to walk? Or lots and lots of people in scooters blocking isles? Or idiots on cell phones with exhausted, crying little kids out shopping after 11PM? About half of their cashiers are so slow you can't tell they're even moving. The other half are fast, friendly and knowledgeable. Always call to confirm your prescription is ready, even if you get an email saying it is ready. There is a 50/50 chance it isn't ready... This place is really small, not well stocked and some customers are scary and dangerous. I won't go after dark. The hucksters selling stuff or begging outside all of the time are pushy and irritating. However, the prices are too good to pass up. I only wish it were a Super Walmart, not just an itty bitty Walmart. The manager would do well to manage his store and staff better. I know he can't always help the inventory issues but he could easily push cashiers to check faster... read more

*reading other reviews in this thread* Geez, maybe the WalMart pharmacist can issue someone some "Prozac" on your next visit. Survey says: Inquire within... Editorial: It's WalMart. If ya watch the news, or read the paper, you know what to expect. It's no public secret that they hire non-English speaking employees, pay them crap with no benefits, sale merchandise made in sweatshops and overlook promoting women and minorities. Meanwhile, the "Waltons" hold the top spots on the Forbes 500. In return, they pass the savings on to us and although we may despise their practices, we patronize them because the economy is in the shitter and we need to pinch pennies wherever we can. So, to that, I say.....set your expectations when you walk in the damn door.... Ur not gonna get great customer service...for the reasons mentioned. *exhale* Review: I came here to say that I visited this WalMart after the family dinner on Thanksgiving. I was surprised to see the place was nice and clean and the people working were in pretty good moods for having to fuggin work on a damn Holiday. Although I don't like that they were open, I do appreciate that they were there and had their game face on. Got some great deals too! Only three stars cuz now that I know SUPER Wally World in American Canyon...it's hard to measure up to the biggums! read more

God I hate Walmart! And yet a couple times a year I have to set foot inside. Cheap DVDs issue a siren call, plus their Christmas decor selection is generally off the charts. What makes most Walmarts hellish isn't the store itself, it's the generally braindead customers they attract. ARGH. Check your brain and hygiene at the door, and welcome to Walmart! I would never shop at this or any Walmart on a regular basis, but for those sporadic needs, this one works fine, particularly since it's the only one in the area. The secret is kinda out on checking out in the garden section at Christmas time, but it still will save you the long trek through the store back to the main register section. Be wary of Walmart, and shop wisely, quickly and rarely! read more

I hate walmart too, but not for the reasons that Andrew S. has below. I hate them because the quality of their goods is poor and the shelves are usually poorly stocked. read more

My only problem with this Walmart is that they are always out of the packets of Nestle bottled water by 1pm. Other than that, I think that this is the best Walmart in the East Bay. Far better, cleaner, organized than the one in Richmond. Also, they don't lock the black hair products or razors behind the glass cases like the one in Richmond. The self checkout also helps save time compared to other locations. read more

This location is the only Wal-Mart within 15 minutes from me so it will do. I usually come here if Target doesn't have what I need in stock and it is a little cheaper. I also like coming here after the holidays because they usually have Christmas items for 75% off! As for Customer Service don't expect to much and good luck if you need help looking for something. I remember when I first came here and needed a shower rod for our new place and noticed a couple making out like animals in an aisle! Lol. They finally stopped when they realized they were in the way and I was standing there with my daughter with her eyes closed. And guess what? They worked there! LOL! Next time they should at least go to the break room or something! Customers don't want to see that! LOL! read more

Walmart - Monster High tutu - Department Stores Near Me - Martinez, California

I normally know that walking into a Walmart, you expect well questionable things.. But for the 1st time I had to try on some jeans in the dressing room, because well i was tired of lines to return for bad fit. I have learned a trick about putting your fingernail on a mirror to see if its a real mirror or 2 way mirror (cameras). Well since I make it a habit, i did it before undressing. Guess what... It was a 2 way mirror. I thought it was illegal to do that without a posted sign? I walked out and heard security say something about the womans dressing room (i was the only 1 in there at the time). Not cool walmart. Dressing rooms are for privacy. I understand theft. but come on. read more

I don't want to speak for every Walmart Shopper but some of us don't go there for the superior customer service....so today was an exceptional day. I went to the optometry department to turn some old prescription glasses into readers. I was assisted by James. James provided exceptional customer service not just for Walmart but overall. He was pleasant to everyone and went above and beyond do help. A+++ foe James in optometry. Walmart should hire more friendly and helpful spirits like James. read more

I have never been here, I totally forgot that Martinez had one. (it's where Costco used to be.) I came here with my best friend because she had to get some things. The parking lot is pretty decent sized. This Wal-Mart is just like any other Wal-Mart you go to; has a McDonalds, the customer service is on your left once you walk in. The place was pretty organized and we found the things my friend had to get. The girl who helped us out at the register was nice and asked us how our day was. Really cheap prices here which I love. read more