Place is absolute trash. I gave them my car to inspect and they said they would finish it the day…read moreof. They forgot about my car and had do it the next day. They tried to charge me double the price any other place would charge me to get my transmission replace. I stopped by at 4:30 because they close at 5:00 to pick up my car and no one was there. Guy working there gave me the excuse that he was tired so he closed the place early even though the hours online are posted online that they close at 5:00.

Dropped off my car here and they told me the work would be done in 2 hours. One week later and my…read morecar still hadn't even been looked at.

My 1985 Audi decided to drop all of its oil at the first sign of snow. OK so I am thinking that I…read moream totally hosed so the tow truck guy drags my car to this place and the owner calls my little car an antique! He immediately diagnosed my Audi's' ills and gets back on the road in no time!

My family was on a road trip heading back toward the Bay Area when our 2001 Passat began making a…read morestrange sound from the front end. We found Independent Import online and gave them a call from an hour outside of Provo. Thayne, the owner, said to bring the car in, even though it was outside of normal service hours. Thayne thoroughly examined the car, correctly diagnosed the problem -- a barely visible warp in the tire -- and got us safely back on the road that day. He answered all of our questions and even took the time to show us how the suspension was designed and what to watch out for in the future. I was most impressed with Thayne's obvious concern for the well-being of both the car and, especially, its passengers -- my family. The entire experience was truly above and beyond anything I could have expected. If I lived anywhere near Provo, I would always take my car to Thayne, Winston and the crew at Independent Import. I highly recommend them.

Ive had a few radiators fixed here over the years…read more I had a pinhole in a radiator on my old car, i pulled the radiator myself and delivered it to the shop. The pinhole repair on the top seam cost me 109.00 with a new cap and drain hose. He painted the radiator as well. The price seemed steep for the work done. He had it finished in about 4 hours.

I have been to Dave's a few times now and have felt like he knows his stuff. He pressurized my…read moresystem to look for leaks and couldn't find any. He topped off my fluid and didn't charge me anything for it. I can say he isn't a money-hungry mechanic like many of the mechanics I have been to around Provo. Overall, I had a very positive experience at this shop.

My experience with them was a stressful one, but it wasn't their fault at all. They did their very…read morebest to communicate with me when I wasn't easy to reach, and wouldn't do a single thing to my car, no matter what the diagnosis was, until I fully consented to that work being done and paying for it. It took a little longer than I was expecting, but they were still kind the whole time and crystal clear about what I was paying for and why. I'm not sure how much it would be at another place to replace all the brake pads and 2 rotors of an SUV, but my total ended up being around $850!

Great place. We have family that drives up from St. George to get work done here…read more I live out of state and dealt with them over the phone on our daughter's car. They diagnosed the issue. Gave me a call. Told me what the problem was and recommended I get rid of it rather than fix it. That level of honesty will save me loads of headache and money. Honesty over bilking a customer, that's a good auto shop.

We've been coming here since moving to the area several years ago, based on neighbors'…read morerecommendations, and have never been disappointed. But you don't really get to know a place until there's a problem, and we finally did and they came through. The problem involved a new set of tires on our family wagon, which after being installed created a slight pull to one side. No problem correcting that-- they got a new set in immediately and swapped them. Except it came up again. So, Johnson's did a lot of alignment checking and tried everything (at no extra charge). We finally got to the bottom of it. They really do take care of you, and Jeff and his brother are great! A family business over 100 years old that's very highly recommended.

My wife came here for the first time because my cousin recommended this place; I came home from…read morework to find this piece broken off of our vent. It's not even that big of a deal - but for me it's the principle behind it. Thy didn't even say anything to my wife and she noticed it right when she got home. Probably the first and last time we'll go here.

Beware of life time warranty! I purchased a new alternator with a lifetime warranty. After the…read morealternator started to fail I went to my local O'Reilly's to exchange it. I was told that they had change their part numbers and because of new numbering system my warranty was no longer valid. I went in with my purchase invoice and was told too bad my Alternator now longer was under warranty. I ended up purchasing another one reluctantly as I needed to get my truck working now. Upon completing my purchase I was told my new alternator had a lifetime warranty... I just laughed. I will be visiting the competition in the future. 1 Star for not honoring a life time warranty!

After having bad service elsewhere it was really nice to go into a place that wanted to help you…read more They tested an alternator for me and then listened to what problems we were having with the truck. They tried to figure out what the problem would be and told us if we could get it going enough to get it there they could run diagnostics and let us know anything else to help solve the problem. They asked if there was anything else and answered a question I had on another product. They really care compared to other places. Thanks for making me feel like I matter.

If you're looking for a mechanic who won't rip you off, and will be personable with you and your…read morefamily, this is your place! Ken was very friendly and prices were reasonable. I was impressed with his closing request to bring all our other car repairs and maintenance services to him. You can tell he cares about customer satisfaction as well as his customers safety. I'd expect he'd request any extra services if you needed them but he won't use the scare tactic a lot of other chain mechanics use. Upgraded to 5 star. Ken called me up a couple weeks after the service to make sure everything was good.

My parents took their car in to have repairs done and I don't care what other people say- they were…read moremanipulated and over charged. What upset me the most is that he charged them over 1000$ which was the MAX they had approved with the provision that Ken call them beforehand. He lied right to my face and told me he called them but no one answered (to approve repairs beforehand). The lying above all else absolutely is unacceptable. Never will I go back nor will my parents go back. **update- we checked my parents phone records and he told me he had called them previous to doing the repairs to get their permission stating that he would always rather have permission before doing said repairs. He did not call. That alone is reason not to trust him, but the unprofessional manner in which he handles himself both in person and in response to this review is unacceptable. He argued with me via Yelp message instead of accepting responsibility for his part in all this. Absolutely not okay. The issue here was that the work was not communicated properly and magically you charged the Exactly what their budget was.

We were sent to Fair Auto on a recommendation of a friend. We were on the fence about getting rid…read moreof an old car or getting it up to speed for our teenagers to drive to school. The car was fixed for a fair price and works great! We have 2 more cars we will take back to them.

Fantastic experience - fast and the lowest price, less than half of what the dealer quoted. If you…read morewant an honest mechanic in southeast Provo - go here!