My time at Clegg Auto was short but sweet! My car started making a loud unpleasant noise, so I brought it in. I was helped instantly and a mechanic took it for a test drive to hear the problem. He diagnosed it very quickly, and it turned out that I needed to go to a more specialized shop to have it fixed. They recommended me to a place nearby and didn't charge me anything for the inspection! Clegg has great customer service and they work fast! I will definitely bring my car here next time I have a problem! P.s. They have free drinks! read more

Clegg Auto Provo - Free drinks! - Auto Repair Near Me - Provo, Utah

5-star service! Quick, reliable customer service. My steering fluid needed to be filled up, and the Clegg team took care of my car!

Every experience with Clegg Auto is a good one. They've had my loyalty for years after I was burned by another auto shop, and Clegg has never disappointed. In fact they just keep getting better. Nice to know there's a great place for auto repair when you need it. Love these guys. read more

I went to Clegg because my passenger side window wouldn't roll up and because my driver side door wouldn't open from the outside. To keep it brief, we ended up having to take my car in 4 times to finally fix both issues. Some of these reasons being that the Clegg team failed to fully inspect the passenger window issue and didn't order the parts to fully fix the issue (which we had to point out to them that the problem wasn't 100% fixed after picking the car up), ordering the wrong part for my door handle (no research was done on my car and what part was needed), and then having to take the car back in to fix a part that they had just replaced because it kept getting stuck (they didn't even realize it was doing this, making me unsure that they even double check what they do). They sent us home on multiple occasions with nothing fixed on the car. It was frustrating to say the least. I will say that the Clegg team was great in handling these issues. Every time I called I felt heard and understood. If you decide to go into Clegg, PLEASE double check their work because if we had not, my car would still have had the same problems that we went in with. Also prepare to maybe have to take your car in several times. read more

They continue to show incredible service for all my vehicles. Jason shows such a great knowledge in auto repair. His suggestions are spot on. I can truly trust them read more

UPDATE: I have a lot of respect for the manager of this auto shop. His name is Jason; he called me about my experience to apologize about everything that happened and they ended up refunding the 400 dollar fix. I wish it came a bit sooner, but it really seems like they have tried to make things right. Props to them for really caring about the customer. I've been a customer of Cleggs for about 5 years, I liked them a lot but I unfortunately cant trust them anymore. I had them fix the rack and pinion for my car recently, however, when I got the car back the steering wheel was off-center and everything felt loose. I brought the car back in to make sure they had done everything correctly and they proceeded to tell me that the control arm bushing on the drivers side had a problem and that I would have to spend an extra 400 dollars to fix it (which was never a problem before I brought it in). I had to take it back for that issue, and when I received the car back after they were done, the problems were still not fixed. The steering was still loose and I didnt have much control of the car. At this point I took it to a different auto shop to have them look at it and they told me that there was a bolt that was completely missing on the rack and pinion and there were a few others that were loose. I took the car to Cleggs AGAIN, and they confirmed that their first tech missed the bolt and didn't tighten the other ones (they also didnt put the rack and pinion boot on correctly, it is not sealed well and will not stay on). Missing bolts on a steering part for a car is obviously dangerous, I'm just glad I didn't get into an accident. Overall, I spent about 2300 dollars for them to do a lousy job, put me in danger, and I had to go to their shop 3 times to get things figured out. In the end, all they had to say for it was "my bad". Literally, the tech put that on the paper they gave back to me. I cant in good faith recommend them anymore, or be a customer. read more

If there is a negative score that is what I will give. I took my car in and I explained what the problem was. They said they inspected it and drove it but they didn't. They said it was a different problem and it cost me $1000. After fixing, the issue was still there. They then drove it and said it was a different issue and it will cost me $300 to fix it!! What the hell????? Absolute worst. They were not even polite. After a week, I am still pissed off. read more

Called to set up an appointment and the person who answered was frustrated from the second he answered and got upset just for asking when we could bring our car in. We were very kind, so this behavior was out of the blue. Very poor customer service read more

At first I was skeptical taking my car anywhere but I finally did because my car was having weird problems. At first they told me they weren't positive what the problem was and I paid $460 for something when they said that might not even fix it so that wasn't reassuring at all but it ended up fixing the problem and it turned out to be totally worth it! They are also very quick. read more

I've been religiously going to Clegg for over a year now and send all my friends/roommates their way. They are incredibly kind, thorough, and accommodating. I'm a new car owner and they handle all my concerns and questions with respect. I also appreciate how they are honest about pricing and what work needs to be done. Special shout-out to Tim, but I've never had a bad experience so shout-out to the whole staff! read more

TL; DR They'll price gauge you for a cheaper part for your car and proceed to either be completely incompetent OR slimy and do enough just to squeeze more money out of you. My car broke down and my master technician father in law and I walked through what the problem was. My car ended up needing to get towed and a new starter put in. Starters for my chevy impala run me at MOST $190 for a GM part, a 30 minute job at most according to my father in law. So all that being said I was thinking this wasn't going to break our bank account and I could still get my 1 year old her medicine and afford some food without having to go the food bank. Turns out that was a fat NOPE. After detailing everything saying they needed to do on it, which included an electrical test for $49 (Even after talking to my father in law about it) they still wanted to do the test. They quoted me for $670!!! For a starter job?? Seriously? A high end for that job is at least 300-400 for it all. After fixing it and telling me it was all ready to go, they told me the price was $698 total. The starter was $372 for just the part, and none of what they charged me made any sense! They were making a quick buck off of me and they knew I needed my car to get to work so they charged me an additional money to get the job done. A 30-45 minute job for $198 of labor is pretty ridiculous. So after just breaking my bank just to get my car back I drive for a weekend and go to get into my car to go to work and we were right back to where we started. One click and no power to the engine.. I was mad and called them to see what the heck was going on and what did i spend a fortune on to get this fixed only for it to just not work. They said "they had my back" and sent their manager to come look at the car, I live 2 blocks away from the shop so he got to me pretty quick. He jumped my car and it started, he said to bring it to the shop and he'd do ANOTHER electrical test. Turns out after standing there for 10 minutes to see what was an obvious problem they should have noticed the first time.. My battery connectors were corroded and weren't tightened back up properly. They tried to absolve themselves of blame, but that's bullcrap. In order to get to my cars starter you have to remove the connectors to the battery, at least the negative one. And proceeded to tell me that they would need an additional $28 to get those replaced. I said no to paying for the mistake THEY made and overlooked. read more

Clegg Auto Provo - Receipt makes no sense. - Auto Repair Near Me - Provo, Utah

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I went in to the Provo shop to get my Pathfinder looked at. Coolant was leaking from heater core assembly. I need to see what needs to be done. They wanted to do a peasure test to see where it was leaking. Already knew where it was. This is what Devan put in for what I requested "LABOR TO PERFORM HYDROCARBON TEST AND CHECK THE CONDITION OF THE ENGINE HEAD/GASKETS AFTER VEHICLE HAS BEEN OVERHEATED TO DETERMINE IF IT HAS DAMAGED THE CYLINDER HEADS AND LABOR TO PRESSURE TEST AND CHECK FOR COOLANT LEAKS AND THEN ADVISE AS NEEDED TO REPAIR." What BS is this? The last sentence is the only thing I asked. Said they would call me with the findings? Nope text message. So I look at the estimate. WTH? List of what they say is wrong. 1. Replace heater hose 2. Replace heater core with A/C Cost $2025 Wow! Nothing is wrong with the heater core. So I call Devan. He starts out telling me you have to replace the core and the hose assembly. For the next 5 minutes I explain no, they are separate parts. He puts me on hold to talk so someone "who really knows". 5 minutes later he says he will have to call me back. Nope. Text with new quote and new findings.. right replace list: 1. Heater core with A/C 2. heater hose bypass assembly 3. heater hose Se--- 4. heater hose-- So still not understand I dont want the heater core replaced. He still adds it. But now they want to replace the heater hose bypass assembly. -- NO THERE IS not a bypass. If I was going to bypass the heater core, why would I need a Heater core??? What is heater hose Se-- and heater hose--??? Cost went up. (not sure what, they removed it) $602 for the part heater core bypass assembly. So I call devan again. I explain I think we are talking about different things. So he sends me a video that I had already seen. Yep thats the "Heater Core Assembly" i explained. That price is for 5-6 of them, he says I dont make the prices. I explain its not a bypass and I am pretty sure you not getting the right part. They are on the market from $98 to $214. He says he is going to check with someone. Comes back very quickly and says thats what it is. So, I go and pick it up. Paid $70 to find out what I already knew.. fun The ensure me that they did a pressure. No mention of HYDROCARBON TEST . Nothing He was not open to talking about it. Nor was he is boss, boss just walked away while I was explaining that his communication needs some work. Asked him about all the random parts added on. Like what? he says. I just picked something small. Why do I need to coolant caps? His response blew me away that I just had to leave. "We recommend to replace the radiator and reservoir caps after pressure test." Never was told that. Now I have paid he tells me something he would have not told me. Just imagine what other things would have been recommended by the time I had this fixed. Very long and there's some much more. Just blows my mind. Just flat out has no idea what he is talking about, but assures me these are the right parts. It changed 4 times. List of all the items they found wrong: All fluid is low needs fuel treatment Engine oil leak Coolant Leak Drivetrain leak --want to steam clean the engine. Shocks/Struts replacement CV Axles Brett P. read more

I've been a customer for years. They've helped with AC repair and a broken wheel bearing. I go there regularly for oil changes and alignment. I trust these guys and appreciate the way they explain things and treat me. I have felt they give me a fair price and they always direct me to a better place too if something is wrong with my car that they don't do, like windshield repair. 6 year loyal customer here. read more

I think they do good work, but try to upsale you on repairs not truly "needed". I think their "inspection " is very thorough but it costs about twice as much as competitors. read more

Prompt and fixed it on the spot. They took great care of me. Very knowledgeable. Adam is the BEST service advisor. He knows cars and is honest in his recommendations. read more

We had our AC recharged. They were upfront about costs, and explained everything to us. They do have the machine to service our 2019 Subaru, which requires a newer machine. They completed the work in a timely manner. I also like that they have an online payment option for parents who are out of state. They were also very friendly. I highly recommend this shop! read more

UPDATE: Response to "Dawn." I think your tech took poor notes, or you have my account mixed with someone else's. 1. The estimates were not worst-case scenarios, because you only provided an estimate on an alternator when I asked it. There were not even multiple alternators estimated. This also doesn't excuse your insane prices. 2. I absolutely was not "picky" about any parts. You didn't put any parts on my vehicle. This part made me laugh. I truly have no idea what you're referencing, so, classic gaslighting a customer. Rip offs. Tim is the one who will call and talk to you like a shmoozer about needing hundreds of dollars approved in diagnosing before they can work on anything. They know full well you can take it somewhere else for $85/hr vs their $140/hr insanely inflated labor charge. I called around about an alternator and from three different shops received the quote: $0-85 and one hour tops diagnosis. 1.5 hours TOPS for an alternator labor, no more than $400 for the part (can get at autozone for $325) . Vs Clegg's: 2.5 hours labor $470 part 2 hrs diagnosing ($280) When I started asking questions like what my alternator was charging to, Tim condescendingly threw a ton of industry acronyms my way to show off his ego about knowing more than me and me just needing to trust them. Absolute barf. I'll warn everyone I can about them. I had them charge it and I drove it to Doug's who took care of me respectfully at half the price, no inflated egos, and 100% equal quality. read more

I have taken my car here a couple of times and they have been great and very accommodating! I needed new brakes and they got me in quickly and met my tight schedule so I could make it to a wedding. Couldn't say enough good about the Clegg Auto Team in Provo! read more

I took my truck in because it had an oil leak. I knew it was the rear main seal, and told them so before they started working on it. They insisted on doing a steam and dye service to make sure, which cost me $100. Then treated a different problem with the oil pan and told me it was fine. I'm still losing over 1/4 qt of oil per month. Jiffy Lube just told me my rear main seal is leaking for free. The guys there treated me like a dumb kid. Save yourself the time and money. read more

The reason I go to Clegg auto is that they're honest. I don't always get the best deal, though, I think prices are fair. But they save me money by being honest, and telling me my options and not trying to push any services on me. read more

Absolutely amazing service! All the guys there are very quick and efficient. Very friendly environment. The new front desk worker is a cutie!! Cassidy is so kind!! read more

I will be going here from now on for any car repairs! I brought my car in on a Tuesday and it was done on Thursday. I was able to make an appointment online, drop my car off, and they made sure to call me everyday to keep me updated on the status of my car. It's really nice that you have the option to accept and decline certain things to be done to your car and everything that needs to be done is easily laid out on the link they send you. They made sure to call me when updates were made or if they found new problems. Randy and everyone else in the office are really great! Would recommend! read more

Great communication and honesty - even if it meant that they didn't get work because my car wasn't worth repairing. It's so great to have a mechanic we can trust! read more

I've been coming to Clegg's Provo for the last 5 years. I usually get great service and honest repairs. However, the last two times I've brought in my vehicles I have had poor service and untrustworthy experiences. For example, I knew my power steering pump was winning when it was cold in the winter. My car was in the shop for a diagnostics test on my exhaust and catalytic converter. When I picked the up the vehicle the power steering pump sounded horrible and had failed. How? They said that's how it sounded when I dropped it off which was not true. Next I bring my second vehicle to see why there was a sound coming from the wheel, bearing, or breaks. They inspected it and said there was no sound on their test drive. I came and drove the vehicle and sure enough the sound was still there. When I asked them if I could show them the sound on a test drive they said they'd have to charge a "diagnostics fee" ($140) to move this to a technician who is on the diagnostic team and who has "more experienced ears." I guess they don't pay their other technicians for test drives around the block or the other technicians can't hear properly... I'll be taking my vehicles elsewhere in the future. read more

Went to do emissions and then they decided to just do a whole inspection on my car still me on what I needed to change bc they want money. Dude named Tom at the front desk is pretty bold and tried to scare me into paying more money for repairs. Other than that they're alright read more

you could not find a worse place if you tried. I've spent thousands of dollars here only to have them create more problems. first, I decided to have my oil changed here. 3 months later I found out they stripped my oil pan by tightening the bolt too much, and it cost me $400 to get a new oil pan. Then they sealed it worse than hellen Keller. Required me to take it a better shop (so literally any shop) to have it resealed so it wouldn't shop. Unfortunately, they replaced my headlight ballast a year ago. I drove it in the rain ~ 4 months later and the headlight AND the horn went out. Took it in to have it warrantied, which was painless. Fast forward to last August, it went out again in a car wash. I took it in to have it fixed and after push back they said they would warranty it again but never again. This week, it was raining heavily and my light went out AGAIN. So, I took it in to my new mechanic to have him see what is going on, and it made me laugh in anger. The absolute mouth breather of mechanics never replaced the headlight rear cover. No wonder water was ruining the car. Not to mention the inconvenience of not being open Saturday's or after 6, this place sucks. I've wasted $700 on them from the initial repair of my headlight, to only have to replace it somewhere else. I've literally pissed away $1100 in repairs that had to be redone by a better mechanic. An absolute disgrace and embarrassment of a shop from top to bottom. 4 of my friends and family have taken their business elsewhere from these stories, and so should you. Don't come within 100 feet of their front door, and especially their garage. read more

They were helpful and clear about the work they do and especially cater to college students and their parents who are usually out of town. The communication was great and they got the work done fast. The text communication system they use for quotes, authorizations, and payments was convenient and seamless. read more

I have been here twice now and am blown away by the service every time. They are very thorough with their work, respectful, friendly, fast, and helpful. I am glad I found Clegg Auto and will be always going here for now on! Highly recommend read more

Great service and it is great to see a repair shop move into the digital age! The communications and updates were great. It takes away the uncertainty you feel at other shops. read more

they will 100% take advantage of you and charge them an arm and a leg for made up issues. I kept trying to give them the benefit of the doubt but everyone I know has had the same issues. If you're a girl going in by yourself fully expect them to also take advantage of that. They will give thousands of dollars worth of issues and act like they're doing you a favor but in reality it's a bunch of con men with auto background. Don't take the chance. They also leave more issues after fixing others so you're always coming back. Rip off. read more

My daughter's engine light came on while she was out of state, so not knowing the mechanics in the area we helped her look through the Yelp and Google reviews. The Toyota dealership in the area didn't have great reviews, so we looked for an independent mechanic. It turned out that she needed a couple of new coils on her RAV4, and Cleggs offered to fix just those coils at a reasonable price. She also had a quote from another well-rated mechanic, and they were very nice, but they only offered to replace ALL the coils at four times the amount Clegg's was charging, without giving her the option of only replacing the bad coils. For a penny-pinching college student, we really appreciated that Clegg's offered a cheaper option. I was able to pay over the phone, and they made the whole situation easy for us. read more

Repaired our vehicle and charged us almost $4000. The issue was unresolved so they diAgnosed it again and wanted to charge more but we're unsure it would even fix the issue Biggest ripoff read more

I have for many years I have hopped from one mechanic to another looking for a good honest place that I can routinely visit. I am can say with certainty that Clegg Auto is my place. I have been taking my cars into them to get routine and preventative maintenance done now for about to years, and am very happy. When I go to Cleggs, I know that I can always count on their employees to be honest and fair. Not only have they taken me to and from work to make getting work done easier on my schedule, but they have never once tried to sell my wife on I on something that they did not feel was needed, and to top it off they have many times referred me someplace else do get a better deal on specific services. read more

As a woman going to a repair shop, I'm always worried I'm going to get scammed or treated unfairly because it's happened in the past. Not here! They're honest, kind, and just plain nice people. I brought my car in to get new brakes because it had been a while and i thought i needed them. Instead of doing the repair without hesitation, they told me I didn't need it and explain why in terms that I would understand. They're always honest with me and dish out fair prices. I'm very impressed and dont intend to stop taking my cars here. read more

Thanks so much to Clegg Auto in Provo. It's not that often that people listen to each other and really care! We have received such great care and service each time we have needed repairs and service! We appreciate Glen and Johnny and all the great technicians. Thank you! read more

Clegg Auto Provo - Auto Repair Near Me - Provo, Utah

Employee never called when car was ready. We called to check in and they said we could come get it, showed up and the placed was locked and closed. No car for the weekend. Inconsiderate and irresponsible on their part. read more

What a relief going to an auto repair shop that not only took care of my daughters ride, didn't charge us an arm and leg for an alignment on an older luxury car, but was able to get the job done same day even when I dropped the car off at 11am and all the bays were full! read more

Glen is amazing! Absolutely amazing. Came in to get some oil added to my car and he noticed I had a headlight out as well and fixed it. Very fair pricing, extremely honest guys here as well. They don't try to cheat you into buying things or services you don't need, nothing like that at all going on here. Glen has wonderful customer service skills, will make sure you are a happy customer for sure. He works super fast and knows exactly what to do, no guessing games or wasting time! I will always come to this place and this place only if my car ever needs anything else read more

Cleggs is my go-to car place. They are upfront and honest about what they do, they never do anything without my permission, and they go the extra mile when it comes to customer service. What kind of mechanic has free drinks and free car air fresheners for customers? Only Cleggs. Last time I had my car in for work, I decided to have them do safety and emissions while I was there. All things considered, I spent a chunk of change. Because of this, they totally waived the time fee for me without me asking or him making a big deal about it. Something he didn't need to do, but did because Cleggs cares about their customers. read more

Update- it has been almost 3 months, and the car is still running great! It has not overheated once since we replaced the water pump- which indisputably shows it was NOT the head gasket. read more