So made an appointment yesterday to get my tire changed because after sitting there for two hours…read moreand then finding out that they didn't actually have my tires in stock told me oh yeah we'll go ahead and order these tires and have them in tomorrow. Bring back the car in the next day stand in line for an hour why three or four workers play on a computer acting like they're working. Finally, just left went to big O

Customer service here is terrible…read more From the moment I walked in, I wasn't greeted and was immediately spoken to rudely. I explained exactly what I needed and even mentioned I've worked in the tire industry for 2 years, yet I was still questioned and pressured on my own specifications. I waited over an hour for a simple flat tire replacement. During that time, I asked an employee to grab something from my car he "forgot," and I had to ask again later as there were multiple times he wasn't even busy. After all that waiting, they finally brought my car in, only to refuse service due to a stripped lug nut, That part is understandable. What's not understandable is them trying to pressure me into still buying the tire even after refusing to install it and wasting my time. When I pushed to cancel everything, the "manager" told me he could technically still charge me for installation since the tire was already on the rim, and that I'd have to pay for installation even if I didn't get the tire but he was going to "let it slide." That's not how you handle customers. To top it off, when I went outside to get my car, that same "manager" came up holding a broken plastic piece from my door handle and said, "sorry, I broke it can you take it out for me." No accountability, no real apology. At that point, it felt like the situation was handled out of ego, and frustration rather than professionalism, especially after I pushed back on being charged, not surprised. If customer service matters at all, this damage should be addressed and paid for. I won't be coming back.

I have always hated going in to mechanics/ anything to with car shops because I am scared they will…read moretry to take advantage. I have gone here multiple times and Ive always had a great experience. They have never used scare tactics, and half the time they have said that the thing the mechanics at Hyundai told me I HAD to replace, didn't need replacing (and they were right.) I really appreciate them and their honest work/ great prices

I'm always reluctant to send my wife to get anything done on our cars, because she's easily…read moreconvinced that the car is gonna explode into smithereens if she doesn't take people up on their upsells (air filter, coolant flush, blah blah blah)...nothing to worry about with these guys. Also, I've waited outside the restroom for my wife longer than it takes these guys to finish an oil change!

Always helpful and give clear options. Honest and knowledgeable. Compare prices on tires with…read moreother stores. Six month payment plan is a good option. Coupons are available on Big O website.

Great service, the team at big o tires are amazing, got my car back on the road fast!read more

They are the best. Miguel made sure I loved the result! They know what they are doing for sure!!read more

they have a wide selection of used tires for a great value! Miguel was super patient and kind!! I…read morereally appreciated it!!

I needed a flat tire repaired (screw right in the middle of my tread), and was about to take it…read moresomewhere else when my brother in law said he only comes here for his tire needs. This specific Big O is doing it right. They got me right in, and I was out in 15 min or less with no charge! I watched an older woman and college age guy come in for different needs while I was waiting and they were treated with the same kindness and speed. They also have a clean waiting area. I'll definitely be coming back for any tire purchases and needs.

Amazing! best Big O franchise out there. they've had the same helpful staff for years…read more Immaculately clean facility. They've provided consistent and excellent service over the years to me, my wife, and more recently my daughter and son.

I'm so sad to have moved too far from Clegg…read more I have taken four different cars to Clegg over 6 years for a whole menagerie of reasons. They are always honest about their pricing, even when it is higher than other garages in the area. They have explained to me why they would charge what they do, and if I can't afford that, where to go for cheaper service. Because of their honesty on that front, I trust their judgment and pay them more. So heads up, service may cost more here, but I felt like they were honest with why.

I happed to break down in this parking lot, so I didn't have much of an option, but I soon became…read moreso thankful this was the auto shop I ended up at! I had super great service! From the front desk team to the crew who serviced my car. The team was very prompt and gave me explanations to ensure I understood what was going on with my vehicle.

There were two cars ahead of me but as soon as I pulled up and was greeted, I was able to pull in…read moreand get help. John was nice and professional. Didn't push or try and up-sale me on extra add ons. He helped me get the best discount and other guys working on the car did great. I went for the convenience and quick service. Took two cars and obviously I wanted it to be cheaper but was willing to pay to save time. It's tucked back down the street but easy to find.

Today the hubby, Ralph, and I went for an oil change. We love our sweet honda, which I named…read moreRhonda, after our first dog. Tyler was such a charming gentleman, helping Rhonda stay golden. Special thanks to the other young man, John who was quick and got our car all fixed up. We will be returning. Thank you for the premium service.

Honest people in this shop. They didn't agree we needed service others had recommended and didn't…read morecharge for the opinion. We'll be back

From the owner: Big Brand Tire & Service, formerly known as Rocky's Tire & Service, proudly serves Orem and the…read moreheart of Utah Valley with trusted tire and auto repair services. Conveniently located on State Street near Utah Valley University, University Place, and I-15, we help drivers throughout Orem, Provo, Lindon, and Pleasant Grove keep their vehicles running safely and reliably. Known for its growing technology sector, family-friendly communities, and access to Provo Canyon and the Wasatch Mountains, Orem demands dependable vehicle care year-round. Our experienced team provides tire sales, alignments, brake service, oil changes, diagnostics, batteries, suspension repairs, and complete auto repair backed by honest service and quality workmanship.

What a great shop. My son and I dropped in on Saturday because he needed new tires. They found a…read morevery affordable package to get him four new tires. They were very efficient, knowledgeable, and personable.

1 hour for a flat. They charged me 32 dollars for doing it when in other big O it's free and they…read morescratched my rim. Terrible service

Just know that I had to have my alternator replaced twice in a year because these guys did so bad…read morethe first time. The owner refused to honor the warranty because it was two days over a year. They had also forgot to put my skid plate back on and they accused me of already having a warranty job done due to poor organization. The other shop I went to said they messed a whole bunch of things up. I have been telling everyone I know not to come here and the general consensus is that these guys are incompetent scam artists. Don't let the positive reviews fool you. Most are from the old ownership.

Selling low quality rotors and brakes. Instead of calling clients to let them know the rotors are…read morewarping premature. They wait for the warranty to expire. New management is more concerned with profits then providing quality parts and service. Stay away save yourself the headache.