I needed a flat tire repaired (screw right in the middle of my tread), and was about to take it somewhere else when my brother in law said he only comes here for his tire needs. This specific Big O is doing it right. They got me right in, and I was out in 15 min or less with no charge! I watched an older woman and college age guy come in for different needs while I was waiting and they were treated with the same kindness and speed. They also have a clean waiting area. I'll definitely be coming back for any tire purchases and needs. read more

Horrible. They talked down to me as female. They "checked" the tire that was less than a year old and told me it was fine. I have continued to have flats non-stop in that tire. Literally the worst "service" I have experienced at a tire shop. read more

I'm from California and we took my daughters car here and the service is always amazing

This is the best Big O Tires location in the state. I literally won't go to any other location. I'm not very car savvy, and these guys really aren't trying to screw you over. They give solid recommendations with fair costs. They also have numerous companies to help out with credit or leases. I'll never go to another shop in Utah. read more

so i scheduled an appointment to get my oil changed at 4pm and show up at 3:50pm yet they tell me they can't get me in till 6pm. Apparently they don't honor the appointments and it's first come first serve. Feel pretty lied to. read more

I needed to service my brakes so I called, talked to Keith and I was able to go in right away to get everything checked out. During the process Keith came to me with other potential issues that could be fixed but did not hassle me about doing anything. He gave it to me straight up and honest. I really appreciated his friendliness and kindness. I left very satisfied. Thanks Keith. read more

Arrived at 9 am for a alignment and was told 2 hours... I waited in my car.. noticed cars coming and going while I am waiting. 2 hours later I am still waiting. preferential treatment is observed. its now 11 15 am and Im still waiting... Wont come back again. read more

Awful service. From the moment I walked in the entire staff was rude. They made it seem like it was an inconvenience that one of them had to stop chatting and put on a mask to help me with a simple oil change. Once I returned to pick up my car, the same worker continued having a bad attitude, this time without ever putting a mask on. He threw my keys on the counter disrespectfully and I left very unsatisfied. Pretty concerning that the people who were inside of my car wouldn't even pretend like they follow Covid guidelines while I'm around. This will be my last experience with Big O. read more

I always have the best experience going to this location . I come for all my cars needs from tires to oil changes, inspections and other services. The customer service is always great and they are fast. read more

I had a slow leak in my tire. I stopped by without an appointment they got me right in and fixed my tire for no charge. Fabulous customer service what a nice surprise read more

I had a leaking tire and took it to this location which was the same store I bought the tires from a couple years ago. I was told that I had two screws in my tire. One was fixable and the other was in the side wall and not fixable. Given I have all wheel drive they said I needed to replace all 4 tires so the thread matched. Cost was going to be around $1600. I decided to get a second option so I went to a different Big O in Provo where Steve, a family friend works. Asked him to take a look and guess what. Only one screw in the tire dead in the center of the flat spot. Tire was fixed and I was on my way in less than 30 min. This Big O near Costco literally lied about a 2nd screw just to get me to buy new tires from them. Will never go to this location again. read more

Prior to coming to Big O Tires, I have been in situations where I have felt taken advantage of. My first time to Big O Tires, I immediately felt a sense of professionalism, understanding and integrity. I have been coming here for a few years now and I will keep coming! read more

They were quite busy. I have to say this. They were excellent to talk to and courteous as heck! They seem professional. But, they are out to make lots of money and that is understandable. The thing is, I'm poor and don;t have much. So, selling me tires that are cheap at a profit and claiming they are good is not good really. And now I am still broke, so yea there ya go read more

I've been coming for years and will continue to take my vehicle(s) here. They get it right, they treat you fair and truly work hard to make sure you leave feeling happy. I've loved the work they've done on my vehicle and just wanted to say thanks to each staff to be so thorough, communicate well, and go the extra mile. read more

Big O Tires - Tires Near Me - Orem, Utah

This place lied about labor time. They charged me 900 bucks for a compressor when they are 300 online. Bunch of con artists. They were shaking when I asked them to review what they did to my car. read more

My friend came to this location and an employee here made her extremely uncomfortable. After pulling her car in a white older male w glasses came up to her and did not make any eye contact with her and looked her up and down through the whole conversation. After excessively checking her out, he continued to treat her like she was incompetent and attempted to up-sale her. If you're a woman, i would suggest going somewhere more respecting towards woman (oil rig in Provo). read more

Jeff Crystal took care of selecting tires for our RV and scheduled immediate installation...we then added an oil change which he and his fellow employees took care of with dispatch. we deeply appreciate their care and help...certainly a high point in our trip. Good guys. read more

Literally the best place to get new tires, oil changed, and maintenance. So nice, never pushy, affordable and always helpful. I will always recommend them whenever a friend has tire needs or anything big o offers! As long as I live in Utah county, they are they place I will go! read more

These guys suck. I've had five flats in less than a year and they refuse to replace any of my tires I bought through them 1.5 years ago AND have insurance on all of them. Give me a break! I paid out the ass for all this just a short time ago and they always give me the run around when I get yet another flat. My boyfriend took my car in with the last flat and they denied that said tire with a screw in it had ever been repaired. Lie. It was repaired 6 months ago and since they don't keep records of repairs like that, we are the crazy people. I'm never getting tires here ever again. Not only are they not helpful, they are rude af. read more

These guys are great. I've gone in for several of their promotions and the work has always been good. I had my tires rotated and they put my key socket back where they found it, whereas every other place I've done tires has either taken it or put it in some random place. They are very professional and considerate. Last time I went in they started working and I found a deal online for an oil change with a winter readiness inspection, tire rotation, and a couple add-ons for the price of the regular oil change. They were bringing my car down when I brought it up. They lifted it back up and did all the extra work without giving me any hassle. I also found that they have some of the best prices on tires. read more

Went in for an annual Uber inspection. One of my door locks was not working great, so they had to replace a part. They didn't have the part in stock so I had to come back. I was a bit disappointed in having to wait with my car having one door lock totally out of commission. (Don't leave any valuables in the car) However, Dalton took ownership from beginning to end of my transaction. He communicated with me, called me on the phone, and apologized for the inconvenience. He also filled out my inspection sheet before the work was down so I could get back on the road with Uber ASAP. In the end, Dalton, earned 5 stars. They didn't charge me for my inspection and honored my 10% off coupon for the service they rendered. The lock works and it only took 45 minutes total. Whoever is Dalton's boss, should pay him on the back and pat him/herself on the back for having such a great employee. Thanks, Dalton and Big 'O Tires read more

I came in right after they closed and they took the time to get me back on the road. I've used them consistently for many years.

These guys are the best! I loved the service and Keith Carter is the best in the business. I absolutely love the new tires and rims on my 4 Runner. Keith has the eye for making trucks/suv's look good! Worth every penny! read more

I have never been too pleased with this location of Big O. I came in here just a little while ago to get a simple air pressure check and I was waiting in line for over 20 minutes. While waiting inside I heard them discussing a ridiculous price for a simple front brake job on a different person's car. Trying to tell him that they could put a bandaid on the situation for $150! I decided to "cut my losses" and head over to Discount across the street. Right away I was greeted by friendly people that had fun Hawaiian shirts on. 5 minutes later I was ready for my long trip and they even checked my spare tire which was out of air due to not having a core in it. I have ended up coming over 2 this other tire store several times after being disappointed at Big O. I will never be coming to this big O location ever again. read more

The staff are knowledgable and personable, offering frank opinions on what tires they use on their cars and what they might recommend for your situation. They seem to do quality work as well. Also, they have popcorn and water for you to have while you wait... Which is awesome. read more

I sat outside waiting for the free air check for half an hour, and I saw AT LEAST 9 employees including two managers look at me, never one single employee approached me nor motioned to me to come forward. They all looked me in the eye, then just kept about their business, one manner even fist bumping the employees before leaving himself... they clearly don't know what customer service is. I've purchased tires for multiple vehicles through this establishment, and had troubles with them almost every time. There is no warranty that covers the full replacement of a tire, although they say that, you have to pay for the mounting of the tire, almost always $50. And one vehicle wears funny, even though they did the alignment, so every month I'm having to pay for the mounting of the tire even though it's fully covered by the warranty for the replacement. I'm a single mom, and struggle to get this done already, but then to have them stare at me and refuse to come check and see what I need is the last straw. I'm done with this so and will forever be going to discount tire! read more

Very honest service. I took my daughter's car here to check out some noisy brakes. He could easily have recommended new brakes given how loud they were. He gave a straight answer and deserves repeat business. read more

These guys are so expensive. When I was shopping around for tires they were having a sale ($100 off a set of 4), and even with the discount they were more expensive than the other 3 places I checked out. They did get an extra star for being nice. Try Jack's Tire in Orem instead. read more

My wife went in to get her tire patched after running over nail. She was told they couldn't patch it, but that they would sell her a used tire for $40. That worked for us, so she paid them and was on her way. Unfortunately they happened to give us a tire with more leaks than the one they replaced. I went back a few days later wondering if they would stand behind a used tire. They replaced it for me right away and apologized for the inconvenience. The only reason this is 4 stars is because of the first tire. Other than that, they were great. read more

On this day the second of a beautiful yet warm and subtle windy day of August Danny McGraw services me and my girlfriend in the most southern hospitality that I have ever seen in my life. Not only did he take him time off of his own break to find me a tire at an affordable rate but he also reminded us of the free oil change deal that they were having and saved my impreza from accumulating any more oil gunk that could have happened due to the neglect that I have been giving it. Once a customer always a customer, and may death come quickly to Danny McGraws enemies read more

I just moved to Utah and as a single female, I was worried about where I would take my vehicle for regular maintenance and repairs. I stumbled across Big O'S tire shop with the goal of getting a new tire. They treated me with care and respect. They pointed out things I may want to get repaired in the future without causing me to have anxiety. This will definitely be a place I consistently come too. read more

Great service. Can't recall a time I haven't been able to get right in. Danny always takes great care of me.

I came in for a tire rotation and they took in my car immediately. There was plenty of people on staff and they were very friendly.

I have been coming to Danny for years. By far, some of the best customer service I have found anywhere for any business. They go above and beyond every time! Long story short, about 10 plus years ago, we bought some tires at Costco. They always have the best deals! That is until you need to get the tires installed, rotated, or any service whatsoever. The little upfront savings does not pay in the end. We were consistently 3+ hours for a balance and rotation. My time is worth much more than the little bit of front end savings.That is when I found Danny and Big O and have been coming here ever since! Obviously with any tire place, there are times when it is more busy than others. But they are honest, ethical, and transparent and will really go above and beyond to make sure you have a great experience. Can't say this about all Big O shops (because I haven't been to any others) but definitely can about the South Orem shop and Danny and his team. So ask for Danny specifically and tell him Casey recommended! read more

These guys went out of their way to help me. I had a flat and could not get the tire off to change it. Big O sent a guy out to help me...which is not the usual. Their services was quick and their wasn't the big up-sell push we get from the Spanish Fork Big O. read more

I brought in a coupon to have my oil changed. After I came to pick up my vehicle they charged me an extra $15 saying that the coupon states it works on most vehicles. They said mine was a little more difficult, which may be true however, they did not tell me this BEFORE they started, and they also did not call and say "is this okay?" They just surprised us at the time of checkout. Poor customer service. That is the only way to differentiate these days. I, nor any of my family will bring any of our vehicles anymore. Why not honor the price you told me, lose $10 (not really) and make more off of me as a customer for life. read more

I stumbled across Big O at the mall last year and have been back 3 times since (which is a lot for me). Every time, they go out of their way to do what was needed, but not talk me into extras that aren't needed. I drive past a lot of other car places, but keep finding myself back at the mall. read more

Big O is a business full of crooks!!! My husband just went to get safety and emissions done at this location and they told him he needs over $1100 worth of work done to pass. When he asked for them to show him "they couldn't because it was already in the parking lot." Yeah that's not fishy or anything! Any honest mechanic will show you what needs to be done and keep your car in the garage so they can commit you to getting the work done right there. They are a bunch of dishonest, money hungry thieves and I hope all the Big O Tires go out of business because it has been a long while since I have had an honest experience at any Big O. read more

I had a slow leak in one of my tires and I brought it in for a repair. They got me right in and taken care of. Their waiting room is clean and they even have free popcorn and water. My four year old loved that. The service was quick and professional. read more

On April 2, 2015, I brought my car there for safety and emission check. The shop said the car's tie rod ends should be fixed (including alignments and tire rotation). Two days afterward, I found my car pulling to right when running. Thus, I brought it to the shop again. The staff said it would take about 1 hour to finish. I waited for about 1.5 hours, and asked the staff what happened. He said it was about finish. Then, I saw my car was driven to the repair shop and jacked up. The technician said it is due to the difference between my two tires (one of them was worn much). He explained it clearly, but he lied about the finish time. Besides this, I also found the shop performance was very poor, regarding the standards of Motorist Assurance Program (MAP). According to MAP, the shop was supposed to check up the tie rod ends, alignments, and tire conditions (including rotation) all together, and gave me a price quote. The shop was very poor, because it lied about the awaiting time and did not check the car repair thoroughly. It let me fall into its trap, and then gain the customer's money bit by bit. Either this shop violated the ethics of MAP, or the MAP was just a useless name. Its price was about 10% higher than the market, and it did not fully inform the customer as required by MAP. read more