We loved Fashion Valley! They have higher end and everyday shopping available. Covered parking is…read moregreat and there is tons around the property as well. This is an outdoor mall and perfect for the weather. They also have a Laderach which has in my opinion the best Swiss chocolate! Their bark which you can pick and choose. There were spots to grab food and drinks as well. No complaints from the family on spots to shop at as well. Definitely recommend.

I will never come back to Fashion Valley Mall again…read more I was very disappointed with my experience. The mall itself has great stores, but what stood out to me was the number of homeless individuals throughout property. As a shopper, I did not feel comfortable walking around the mall. My two young kids were very uncomfortable, I have to move them from the food court and sit and eat elsewhere. For a high-end shopping destination, I expected a cleaner, safer, and more welcoming environment. Management needs to do a better job maintaining the property and ensuring guests feel comfortable while shopping. Unfortunately, this experience was enough that I won't be returning.

Vanessa was so nice and helpful finding me some new pieces for my work wardrobe! I ended up leaving…read morewith a pair of slacks, a skirt, and a top. The store is smaller than the UTC location, but still has a great selection of clothes. The value is pricey, so keep that in mind for those that are budget conscious. The quality of clothes are nice though, so your purchases will last quite a while! I will be returning here to continue expanding my wardrobe as it's also local to where I live. Can't wait to come back!

I've never been to this store before, but I was in town visiting. It's a beautiful, large store and…read moreit's organized with perfection in mind. Everything looked like it belonged in a magazine. I feel like it was very welcoming...especially due to the displays and merchandising. I don't personally love the clothes enough for the prices, but that's just a personal preference. It's just not completely my style. However, it is a beautiful store overall.

Prada is one of my go-to luxury stores in Fashion Valley. The service is always fantastic, their…read moreassociates are friendly and attentive. They have a great selection of designer goods, and their prices are fair and in line with other notable brands in this mall like Burberry, YSL, Celine. I own many Prada items and they are built to last, quality items!

My fiancée bought me Navy Super Fine wool crew neck sweater at Prada store in Madrid 45 days ago…read morewhen wexwere on vacation. I only wate it 2 times. In London last week, my fiancée noticed a hole at the left shoulder seam. Yesterday, I went to San Diego store to report the defective sweater to a sales rep. He told me the sweater couldn't be repaired and to take it back to Prada store in Madrid. Are yiu kidding me?? I asked to see the manager but he was super rude and refused. My days of buying Prada clothes are over!!!! Super Rude sales professional. DO NOT BUY ANYTHING FROM THIS STORE!!!!!

Stopped by here with my daughter to look for a Vday gift for my husband and myself :) Was…read moreapproached kindly by Kitcia. She was very welcoming and super helpful. I had no idea what size my finger is to try on rings and she took a wild guess and she was spot on! She offered many alternatives to what I was seeking to purchase. She was patient and very kind, offered us drinks. Store had plentiful of selections for men and women. Purchased were nicely wrapped in boxes with ribbon. I'm sure I will be visiting again to add to my jewelry collection. Purchases are exchangeable within 30 days. Located in Fashion Valley, 1st floor next to Bloomingdales. Thank you, David Yurman!

My brother-in-law and I stopped in to look at the Madison collection. Sammie helped us and he was…read moreso knowledgeable, patient, attentive while I decided what I wanted. He went above and beyond, and always had a smile on his face. Sammie gives exceptional customer service.

Thank you to manager JP and associate Andrea for helping me!! The online customer service phone…read morerepresentative was absolutely TERRIBLE with zero solutions. My in store associate however, Andrea, quickly and kindly responded to my request to speak with a manager. Manager, JP, effectively addressed my concerns quickly and kindly. I am never one to have to ask to speak to a manager but with decades of working in the customer service industry I also always try to provide a solution, and feel that should be provided at a minimum from customer service inquiries. The instore team effectively did. Shout out to you! On the other hand, Zara online/phone customer service needs a complete rehaul. I am actually appalled that is what the service is like for online orders, and will not order from online moving forward. I will however continue to be an in store customer, specifically because I was able to effectively work with the staff to help address concerns.

Very disappointing experience at the Fashion Valley Zara. In my experience, the customer service at…read morethis location is consistently very poor. Some employees are unfriendly, rude, and disrespectful toward customers, and the way they watch customers while shopping can make you feel uncomfortable and unwelcome. The fitting rooms also lack privacy because the curtains do not close properly. I like Zara, but the treatment at this location has become so unpleasant that I prefer to avoid shopping here. By comparison, the employees at the Zara in UTC/La Jolla are very respectful and welcoming. Even though that location is farther from my home, I now prefer going there and try to avoid the Fashion Valley store.

Only 2 registers open so the lines got a little backed up but the vibe inside was great. Managers…read morefully engaged and acknowledging all guest walking by and constantly mentioning promos. I came for a shirt and left with an outfit.

As noted by Jennifer P., it is a mystery how this place is still open…read more - never any staff around. A few mos ago I came to buy a couple belts in the middle of the day on a Saturday. I was in a bit of a rush & did ~3 laps of the second floor before eventually realizing I had to go down to the first floor because there *literally aren't any cash registers on the second floor*... - it turns out I accidentally grabbed the wrong size. Belts are sitting untouched with the tags still on them in my trunk, never worn. - Today I decide to exchange them for the correct size, or for store credit towards the mattress I've been planning to buy the last 3 mos. I walk into the Returns & Exchanges department. The manager literally laughed at me because it was closer to 90 days than to 60 days. Manager: "If it were 5 days, it'd be in the grace period." Me: "Ok, but... I was out of town, had some medical issues, job change, moving to a new condo... life happens, ya know?" Manager: "Well the machine won't let me" Me: "Ok, got it... the machine decides... you have no agency in the matter... I will donate the belts & take my business elsewhere" Congrats, JCPenney, on your horrible customer service. I'll gladly pay Macy's or an online retailer for the mattress. Hope your chain goes the way of Sears given your poor customer service.

I love this store so much. They always have great sales on stuff I love. Also I feel like they have…read morea wide selection of stuff from tight clothing to loose fitting. They are a bit pricey but I think that's just because of the material and the good quality fabric that is being used. The workers are friendly and always offer to help with anything you're looking for. If you want even more selection look online they also have lots of good stuff. Overall I would totally go here every day if I could. And you should try it out.

I've never had a bad experience here, but today I had to return an item I had shipped to the store…read moreand Emma did an excellent job! Not only was she helpful but she also informed me about new price-matching and return/exchange policies :)

I recently visited Alo Yoga hoping to resolve an issue with a matching set I had purchased…read more Unfortunately, my experience was disappointing. I initially bought the set, but it didn't fit properly, so I returned to the store to request a refund. I was informed that because the tag had been removed from the leggings, a return wasn't possible--which I understand may be store policy. However, I then asked if I could at least exchange the top or receive store credit. During the process, there seemed to be some miscommunication. Instead of proceeding with a store credit or exchange as discussed, the associate processed a refund in a way that left me unable to use the value toward another item. This added to the frustration, as I ultimately left the store without a resolution that felt fair or helpful. I had hoped for a more accommodating and customer-focused experience, especially given the premium nature of the brand. Clear communication and a bit more flexibility would have made a big difference

Service was amazing actually three people helping us and asking us what we need. We were shopping…read morefor a birthday outfits. The birthday party is tomorrow. The selection was incredible. We want so much more. We got a sweater jacket and a ski skirt to match and then we got the black olive suede shoes. The value is pretty darn good considering we were just in the Chanel store. Dior Dior

According to their sign, Francesca in Fashion Valley should be officially closed and put of…read morebusiness on March 29th. I snag a cute dress for less than $30 in mid-March. By then, most dresses in my size (L-XL) were gone.

We needed to find a dress for my daughter's confirmation, and this store had an excellent…read moreselection. Moreover, the service was wonderful! Katie went above and beyond, making it her mission to find a dress that would work. She did, it was perfect for the occasion, and we will be back!

I planned my day around visiting this Uniqlo when I was in San Diego. That's kind of how it is when…read moreyou live in the Midwest and the closest Uniqlo is a three-hour drive, and you're visiting Southern California and SoCal is lousy with Uniqlo. There are so many Uniqlo stores everywhere! You guys are so lucky. This Uniqlo is located in the Fashion Valley Mall, an outdoor mall full of high-end and medium-end stores. It's on the upper level. Like all the Uniqlo locations that I've ever visited, this one is immaculate and organized. It's a pleasure to walk around and look at the well-made Japanese clothing. This is one of the smaller stores, so there isn't a huge variety like some of the other locations. But I found the things that I came for: the 3D mesh knit sweater in two different neutral colors, and another sweater in a neutral color. Uniqlo is great for basics and neutral things. One of my children thought I spent a thousand dollars on the clothes that I bought (he has no sense of money!), but no! The great thing about Uniqlo is that the clothes are great quality but the price is low. I love Uniqlo.

This was a cool experience, it was sort of set up like an Ikea for clothing, except that you don't…read morehave to put the clothes together yourself. The structure and organization of the clothing and accessories is all laid out in a well thought-out, well-planned manner to direct people traffic, and group items as they should be without scattering everything all over the place. The employees were some of THE nicest retail clothing store employees that I have dealt with in quite a long time, and the pricing seems really great overall.