Only 2 registers open so the lines got a little backed up but the vibe inside was great. Managers fully engaged and acknowledging all guest walking by and constantly mentioning promos. I came for a shirt and left with an outfit. read more

As noted by Jennifer P., it is a mystery how this place is still open. - never any staff around. A few mos ago I came to buy a couple belts in the middle of the day on a Saturday. I was in a bit of a rush & did ~3 laps of the second floor before eventually realizing I had to go down to the first floor because there *literally aren't any cash registers on the second floor*... - it turns out I accidentally grabbed the wrong size. Belts are sitting untouched with the tags still on them in my trunk, never worn. - Today I decide to exchange them for the correct size, or for store credit towards the mattress I've been planning to buy the last 3 mos. I walk into the Returns & Exchanges department. The manager literally laughed at me because it was closer to 90 days than to 60 days. Manager: "If it were 5 days, it'd be in the grace period." Me: "Ok, but... I was out of town, had some medical issues, job change, moving to a new condo... life happens, ya know?" Manager: "Well the machine won't let me" Me: "Ok, got it... the machine decides... you have no agency in the matter... I will donate the belts & take my business elsewhere" Congrats, JCPenney, on your horrible customer service. I'll gladly pay Macy's or an online retailer for the mattress. Hope your chain goes the way of Sears given your poor customer service. read more

How this place is still open is a mystery I am not able to solve. Was at Fashion Valley mall for other shopping and needed some new socks for my 10 year old so we stopped in here. We happened to enter on the second floor. There are no cash registers on the second floor. You cannot get to the first floor because both esclators are closed. There is an elevator way in the back on the same wall as the entrance. This place was a ghost town on a Saturday, early evening. Kidlet did find some items they wanted to purchase so we had to schlep downstairs. There was only one place I saw to check out. While it had multiple registers there was only one person working. There was one person ahead of me, one person behind me and check out took close to 10 minutes. The price was higher than I thought it would be but I didn't think much of it. Got home and reviewed my receipt and the prices they charge you are not what is advertised. Their brand "thereabouts" was pretty much 50% of unless you were buying jeans or shorts. The socks I thought would be $8 were $16. I looked at their prices online and they were less expensive. Overall I paid about $25 more than what was advertised in store and online. The store was also very hot. No air, no ventilation. I am not a frequent shopper of JCP (I think the last time I shopped there was 2014) and I haven't been missing out. I just hope the clothes hold up decently. I do not recommend shopping here unless you enjoy being hot, waiting a long time and not having easy ways to maneuver about the store. read more

Came in for a maternity shoot we got a Groupon and it was so great and so affordable. We made an appointment online a couple days prior the photographer was so nice and accommodating. They took off $80 because I got the Groupon. The photos came out amazing I'm so glad we came in! read more

JCPenney - Department Stores Near Me - San Diego, California

Holy moly, where do I even begin. Negative first impression by the entrance, a dilapidated service counter. Clearly not in use, why not just remove it instead of spotlighting this incredibly sad space? There was a shockingly high amount of inventory throughout the store. Merchandising technique looks like maybe they're trying to imitate Hollister 20 years ago - fold pants in half and lay on a table. Except it's not working. The worst part was prior to closing time, staff started closing all the exits - with metal gates! How is this safe during an emergency!? The couple of employees we could find just kept repeating to exit by the photo studio. Where is that, who knows. There were vague gestures, completely not helpful. We finally found the one exit that was unlocked and it dumped us off in a completely dark parking lot, a good distance from the parking garage. This is probably the employee entrance/exit making it convenient for staff, not customers. It seems that JC Penny is rebranding itself every few years. They just need to go back to basics and focus on customer service and cleanliness. read more

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Love Penney's. Nice staff. Granddaughter found child's pink rhinestone heart/Valentine's bracelet in shoe dept. on 2/15. I turned it in to the lost & found (customer service desk where returns & on line orders are done). read more

JCPenney - Bracket turned into lost & found. - Department Stores Near Me - San Diego, California

I found some good deals today. I brought 6 suits and a few shirts and pants. Great deals. But the decor, c'mon JC Penny. We expect alot better in a store located in Fashion Valley Mall. These chairs by the elevators are awful. read more

JCPenney - Same chairs with holes and shredded cushion covers. Looks lije Freddie Kruger got to them - Department Stores Near Me - San Diego, California

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This review is for the online purchase from their website. I order a pair of shoes online and paid $3.95 for delivery fee to be delivered at this store for pick up. I went to pick up my order but did not take the purchase. The pair of shoes was heavier, not true to size and some sort of black marking on the right foot shoe. I returned the item and asked for a refund to my credit card. Unfortunately, the shipping charge of $3.95 was not refunded considering it was delivered to THEIR store for pick up. I would not be ordering anything online from JCPenney ever again. The associate at the pick up desk was very nice and helpful. She gets 5 stars, online purchase 3 stars. If I order anything from Macy's website and have it delivered to one of their store for pick up, it's free delivery for store pick up, which is on the other end of JCPenney read more

I was just in JCP. They had a clearance rack everything $30 and under. I asked to check the price it was $58. If it had of been one shirt on the rack I would understand that maybe it had been put there by mistake. There were 8 of the same on the rack, they would not honor the price false advertising. NOT GOOD WILL JOT SHOP THERE AGAIN. Buyer beware maybe they are following the same tactics as Walmart. Even the manager would not drop the price. Poor service read more

The Black Friday sale was amazing. I found so many great bargains. The store is clean and everyone is very helpful and friendly. I normally don't go to JCPenney first, but I was there for other reasons and not to shop. I ended up staying for about two hours and found great deals. Thank you. read more

Love this store except for one thing. I needed a new nightgown. Thank God they had them. Hard to find lately. My fault I didnt try it on but bought it. Later when it was time to wear it, was stunned to see BOTH nightgowns were made out of a high stretch fabric, like a leotard. Not nightgown fabric at all. Like what is the point and why? My fault for not tring on. read more

Good experience. The photographers are nice and greeted us with a smile. They asked what I wanted from the photos to try to capture the aesthetic I was going for. They gave promotions and deals, ensure to ask about them or bring it with you. read more

I made a purchase in store using my $10 JCP rewards. It wasn't the right fit so I returned my purchase and found out I lost my $10 reward. What the hell. I'm done with this store, I'll drive to Kohls in Poway instead of spending my money here again since they have similar quality products. And what is with the constant racks of clearance items. Unbelievable!! read more

I am totally dissatisfied with JCPenney I've been waiting on a pair of shoes since the middle of September! When I received the confirmation email they were ready to be picked up, I later received an email saying one of the pr of shoes are not available. I reordered the shoes at the store, and when the shoes were supposed to be delivered a week later, nothing. It's been a month so I decided on a refund and once Penneys notifies me I was going to reorder. I called customer service, gave the lady the info and she's asking me for card information. Why in the hell would I pay for a pair of shoes I not only never received but I haven't even received the refund yet?! Make it make sense!!! D.O.N.E. with Penneys. DONE. read more

I opened a JCPenney credit card specifically because I was offered 24-month promotional financing on a qualifying purchase. I made a single purchase totaling over $1,000 and have the receipt showing it was one order. Some items shipped on different dates, but they were all part of the same purchase. I set the account on autopay and trusted that the promotional financing had been applied correctly (a mistake admitted on their end). Seven months later, I noticed the balance had barely gone down and contacted Synchrony Bank. I was informed that the promotion was never applied because JCPenney processed the order as multiple transactions instead of one qualifying purchase. I contacted JCPenney and provided the documentation showing this was a single order. No one disputed the receipt. No one disputed the amount. No one disputed that I opened the card for the financing promotion. Instead, I was told there was nothing they could do because more than six months had passed. As a result, I have been charged approximately $220 that I should not have had to pay, all because of how JCPenney chose to process the transaction. I had no control over that process and no reason to believe the promotion had not been applied. Since JCPenney has refused to correct the issue, I will be filing a complaint with the Consumer Financial Protection Bureau and pursuing every available avenue to have this matter reviewed. Customers should be aware that even if you have documentation showing a qualifying purchase, JCPenney may refuse to honor the financing terms if an internal processing issue occurs and too much time passes before it is discovered. Extremely disappointing customer service and an equally disappointing resolution. Will never shop here again, and I would suggest to everyone I know to never shop here. read more

Yaremy helped me when I went in to get a ring for my boyfriend's Valentine's Day gift. They only had one size and I didn't know his size surprisingly. This was all last minute that happened and I got lucky that it was his size because it was all that was available! It was perfect. He loved the ring and now he wears it every day since. This was a special experience. Thank you. 30% off for Valentine's Day, really good prices! read more

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This store makes me nauseated and the only reason I enter it is because my mom likes it. They keep trying to manipulate you to open a credit card. The lady at the registrar saw my mom doesn't speak English well and asked her to enter her info to "offer her a discount". I look and it was asking for her social security number. I was shocked and told her this is asking for social and we don't give that. I asked if it was for opening a credit card and she said yes and kept insisting to open one with them. This is complete scam and unethical. This store is also full of oversized clothing and low quality items that need to go to thrift stores. Despite their low quality store, service and items they try to manipulate and scam people. read more

Not my favorite store but my grandma wanted to look at their store. I found the staff in various departments unhelpful and not friendly. I'm not sure what has happened to customer service since the pandemic but it has definitely declined at this store. We didn't find anything we were looking for, we didn't find any clothing we liked in the adult section or childrens section. The childrens section was a mess, the kids clothes were oversized for my child, I'm not sure what has happened to the sizing of the kids clothes or the quality, but I would not waste my time shopping at this store again. read more

Out of all the stores at this mall, this staff is the nicest. Two very kind ladies welcomed all the customers, asked us if we had any questions and helped us find what we were looking for. After coming out of Macy's where it was almost impossible to find the staff, it was refreshing to feel valued as a customer at JC Penney. read more

This is for the portrait department. The pictures are very overpriced and they were rushed with the photos, I was upset with the whole process read more

( I have no idea why this Linda Vista came up don't even know where that is lol . I was in Fashion Valley. Apparently site info is messed up because it says Friars Road to). Anywhoo,.. Today, I was on a mission to find a yogurt maker. I had gone online and found JCPenney's have them and the best price. I ordered a four jar Euro Cuisine. It had really good reviews compared to others and picking up at the store will be minus the shipping fee. So with tax only $29. I haven't had one of these and probably 40 years. I decided if I'm going to eat yogurt I'll make it myself and add what I want minus all the gross sugary fruit and additives that are added by those companies. Looking forward to having yogurt when I want it. So easy to make and just takes a few hours to set. BTW, the young woman that helped me was friendly and very patient while she went online with an old computer that had issues. Thank you read more

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Asked for face framing with my trim. I was very specific in asking for the shortest hair to reach below my chin so I can put my hair up in a ponytail. I didn't receive face framing. I can't even tell you what to call it one side is longer than the other. Looks like I have feathers around my face. Not happy and not ever returning to this hair salon. read more

Ran here today for a last minute wedding guest need. Was not disappointed!! They had an amazing dress section (only really went up to size 16 though unless you went to the plus section which had very few formal options.) The whole store was very clean, well organized, and smelt nice. Saw a multitude of employees and they were all friendly and seemed happy to work there, which feels rare at big retail stores these days. I'm definitely going to remember this is here and offers a good experience and a large selection of options! read more

Poor customer service, disorganized store layout, and outdated inventory. Tried to find help for 20 minutes with no luck. Long checkout lines and slow processing. Online shopping is clearly the better option. Won't be back. read more

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The Fashion Valley store is in transition and the main floor lacks any level of customer care. When shopping today, the only wrap desk was staffed by a young man that was having a very bad day - he allowed his state of mind effect the customer experience but becoming frustrated and rude when my phone number was not in my customer file - no idea where my number went, it's been the same since 1996 - and it was my fault. Give the guy some help. read more

I've always been a fan of JCPenney, part of my life growing up. I don't think I've been inside this store for maybe 2 years. It isn't that I'm unhappy with my experience, more that I'm surprised at some deficiencies that have risen in the past couple of years. The first thing I noticed is a lack of customer service people. I began my shopping experience in the eyeglass department. Once I found a couple of items to try on, I couldn't find a customer service person to tell me where a dressing room would be. One dressing room was obviously blocked off and l as I walked the perimeter of the store, another dressing room was blocked off. I continued looking for a dressing room until I reached the main entrance. Luckily, a customer was kind enough to point me in the right direction. She and her friend who were shopping together expressed the same frustration that I was having. Once I got to the dressing room,a salesperson was attending to customers. To continue, I think it's important to have dressing rooms in the ladies essentials department, because let's face it, generally, women don't choose to walk around the sales floor carrying panties. The dressing room for the department displaying cocktail dresses- also closed. Items in these two departments are difficult to carry around the store both for the purposes of trying the items on and in order to find a checkout register. Second, I noticed a lack of inventory in general. JCPenney in previous years would be packed to the brim with many items. It wasn't such an unpleasant experience today, but compared to other stores in the mall, I think JCPenney needs to do a little bit better in order to keep customers interested. Oh, I added a picture of what I was looking for today. I'm looking for an ugly sweater for a party tomorrow, and I found the Grinch clothing in a corner. There were very few holiday clothing items to choose from, and so I left the store empty-handed. read more

JCPenney - Department Stores Near Me - San Diego, California

I used to love going to Pennys for business wear, on the cheap, on the fly when I need something quick that looked decent. Wtf happened to your suits, Pennys? Online even sucks and you can't get anything anymore. I see that Macy's now carries the Le Suit brands and everything else I'll be buying there now, business related. Why JCP, why?? Thumbs way down. End of an era. *Sniff sniff* *cue Taps* read more

Took my mom to the Optical Dept for glasses since she was visiting from out-of-town. The Optometrist took an extraordinary long time during the appointment and getting the results to the front desk guy for ordering the glasses. I took my mom to the undergarment section. She wanted to try on some bras so we went into the fitting room which had a sign blocking it for some reason. There was nothing wrong with the room. I looked for someone to assist us for over 15 minutes, but no one was in the vicinity. As soon as my mom was finished trying on her bras, less than 10 minutes, a man and woman walking by saw us come out and had the nerve to tell us the fitting room was closed and to go to the other side of the building. They didn't care that my mom was having trouble walking AND where were they when we needed assistance with the merchandise and looking for the other fitting room!?? Nothing but rude, unhelpful and expensive and old merchandise that no other stores want!! Bye JC Penny! You'll be better off gone with apartments taking your place as stated in the news. read more

I purchased I shoe 35 days ago . I used it only for work at the clinic not everywhere outside, at the bottom of the shoe gets split off . then I came back to the store asking for a replacement or return for the item because of manufacture issues. Customer service disappointed me by saying we can't return it because it's used . I advise anyone buying for JC penny to be a ware ITS NOT THE JC PENNY THAT WE USE TO BUY FROM BEFORE. read more

I went to the salon to get a Textured Styling & I wanted the Bantu Knots A set where hair is sectioned using square or triangular sections, twisted and wrapped in a technique that stacks twisted hair to form a spiral knot. Can be worn in the coiled buns or untwisted to create a curly style. I booked online. So I get there & she ask what is she doing. I said I booked an appt for Bantu Knots. She said o no that is just to comb out knots in the hair that is all. Like what?? So she said she wants to cut. Oh no we did not book a cut. So she did what she wanted to do. but before we got started she said can you pay the cashier now since everyone is leaving & it will be closed by the time we are done. So strange. cuz they want me to give tip & idk if I will like hair afterwards. So no tip. So I go she does whatever I looked like I did walking in. So upon walking out I see others paying for the done hair & the cashier still open. Like why did they make me pay ahead of time. I felt some type of way I won't lie. I felt untrusted like they measured me by my appearance Or my shoes idk. But needless to say I won't be going there. The online to register is misleading. There's no ethnic person in that salon. On the front of their ad it's ethnic ladies. That shouldn't be. This lady told me it's a family salon. She wasn't ethnic. So who are those ladies? Why advertise with those & get there & see different.. first look at what it was suppose to look like vs what it looked like walking out read more

JCPenney - So I walked out looking like this :'( - Department Stores Near Me - San Diego, California

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Irina in the jewelry department was amazing. Super knowledgeable and very helpful. Love it when people seem to care about your needs and not rush you or make you feel like they're annoyed with all the questions you may have. I'd seriously come here every time I need or want to purchase jewelries because of how Irina treated me as a customer. They have amazing sales going on right now as well, that's the cherry on top. Highly recommend this place! read more

I think it is only fair I update this review. On my last trip to JC Penney they had a massive sale with an additional 20% off in addition to the several rewards I acquired. As I was going through racks and racks of clothing I found a black party dress by Bisou Bisou. I was not sure of the sales price since regular priced clothes had been misplaced in the batch. I held on to the dress for dear life since it was the last one and in my size. When I went to the cash register the sales person told me the $75.00 dress was on sale for $11.00...what a sale. I immediately gave her my $10.00 reward plus military ID gave an additional 20% off. The final cost for my dress was .13 (thirteen cents). Eureka! Needless to say I was on a roll and purchased an additional two dresses for $2.98. Wow read more

Takes 20 minutes to answer the phone, hangs up before I can say hello, then makes me wait another 20 just so I can get an update for my ring being resized. Love my ring, but regret buying it here and getting the insurance if nobody can even answer a freaking call. Thanks for nothing jewelry department :) no offense, I don't think you're that busy that you can't pick up the phone...still waiting now read more

Great customer service here. I have made several online purchases and had it delivered to the store for zero shipping cost. Outstanding feature for when you make a smaller purchase. They send you an email alert saying the item has arrived and they give you about 10 days to pick it up. All I have to do it stop by the customer service area for the items. Quick ID check and they pull up the order for you, no problem. I have also returned items. They are always helpful. They have even submitted a reorder for me when a shirt didn't fit. Quick and easy. Highly recommended. read more

I am concerned about the potential transphobia exhibited by your staff. While shopping in the women's section for a jumpsuit, I was stalked, followed, and harassed by one of your employees. This behavior made me feel extremely uncomfortable and unwelcome in your store. As a result, I do not plan to return. read more

I don't shop here often but I have found some great deals on Christmas decor and kids toys here. Not much of a fan when it comes their clothing or shoes. I scored a great deal on a multi functional art easel for my niece for Christmas. Like most stores they have adopted the site to store pick up option. BUT to my disappointment you still get charged a shipping fee! It's less than shipping to your home but still what's the point of it if you still get charged. The store is quite large multi levels and they even have a salon inside. Store seems to be laid out pretty well didn't spend much time walking around. I went straight to the pick up/ return area next to the salon. Overall you can find great deals here. Disappointing site to store pick fee though. read more

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I was pleasantly surprised by this JCPenny. Usually I don't care for this store at all, but this location had a much better selection than most others I've gone to! Not all of it was my style, and it was a bit hard to find my way around, but I did find some excellent business/work clothes. I recommend this location if you are a woman looking for more formal work attire that is more conservative, such as for a law office, government work, etc. Also good range of sizes. read more

I don't even leave bad reviews (I think it's bad karma), but after the horrible experience my boyfriend and I had at JCPenney Fashion Valley last night, I feel quite differently. My boyfriend and I were leaving the store after I bought a pair of jeans and my boyfriend returned a jacket. A man with a rotting tooth, who looks like he spends his entire life hanging out in video game stores, came running after us, grabbed my boyfriend (because apparently that's appropriate?), and said he saw my boyfriend steal something on the way out of the store. My boyfriend tried to assure this man-child that he did not, but the guy said we'd talk about it in the store. We went back in the store, where the issue was not that my boyfriend had apparently stolen something on the way out, but that the jacket he returned was not even sold in the store. A woman, whom I did not even realize worked there (because, while I was shopping, I saw her, on her phone, pacing around yelling obscenities, and acting like a disrespectful teenager), kept repeating that they don't sell Dickies there. The jacket was Dickies- my boyfriend purchased it at a different JC Penney location, but obviously he was allowed to return it to the Fashion Valley location, considering he did, he was given a receipt, and was told the amount would be returned to the card used when it was purchased. The girl at the returns counter had even specified the same last four digits of the card used to purchase the jacket, without seeing the card, itself (since it was already in the system). My boyfriend handed these clueless and classless individuals his receipt. It took a couple minutes for them to acknowledge THEIR error, but when they did, they were too embarrassed to swallow their pride and apologize. They just bitterly told us we could leave. So gross. Do not recommend this place. read more

I did online shopping with JC Penney, Flagarette, other online clothing stores. I get the courier delivered it check your neighbors, someone signed for it? I've been waiting for some orders since March, No refund no clothes, then your email says it was a problem in the shipment process? They'll resend it? Now after writing reviews - they will be resending it out, to check your tracking number. I think the Couriers are lying and not delivering it properly,! It's very upsetting! The only online shopping that's being straight up is shein! I'll never believe/ trust online shopping ever again! read more

This very special THANK YOU goes to PETER supervisor in the JCPenny men's department at Fashion Valley mall two weeks ago!!! This guy to the load off of me while taking my son's friend out for Prom attire. Peter educated us in men's formal wear, put a entire classic outfit together in 1 hour including shoes. We returned all the other stores clothes, because he pointed out how materials and sizes just didn't match up. Peter knew JCPENNY's stores clothing, different looks, materials, and went over dress do's and don't like nobody's business!! He's the man to see!!! Peter blew it out of the water, and made ours lives absolutely perfect that day. I've referred several other friends to him, already. He is a true asset the company, and I hope he's given a great opportunity to advance even more. read more