I want to take the time to give a shout out to Rey At the fashion valley Macy's men's department. I never walked into a department store and received excellent customer service. I walked in and start looking at the suits and within 5 minutes, Rey came out of his office and asked if I needed help. I told him I was looking for a suit for a funeral. He acknowledged what I said and he recommended a black suit. He asked if I knew my size and I told him what I wore a year ago. He gave me a 2 jackets to try on and 4 pants. He wanted to make sure I had a comfortable fit so he gave me various options, which in the first time, I felt he went above and beyond. I told him I needed a bigger size for the pants and he told me to wait in the waiting room and he'll get me it. WONDERFUL CUSTOMER SERVICE. He didn't know if I was going to buy the suit or not and he already went above and beyond. I did buy the suit and love it. I really appreciate Rey as my personal stylist. Thank you again, Rey. read more

Shout out to Sarò in makeup!!! I left all my makeup at home and was in a spicy mood. I trudged myself to the Macys makeup booths, found Sarò for help, and she hooked me up! She got me set up with all my makeup needs without breaking the bank, and she did it with a smile and a hug. I wish I lived in San Diego, I'd shop there more often! read more

This Macy's location is truly outstanding. The staff are always friendly, caring, knowledgeable, and professional. I have been shopping here for the past ten years, and it continues to be a beautiful, well-maintained store. It's not just a place to shop--it's a place where you can relax and feel at home. Every time I visit, everything is organized and easy to find, and I always leave satisfied and never empty-handed. I highly recommend this store to anyone looking for a pleasant and enjoyable shopping experience. read more

I had a great experience at the Macy's perfume department thanks to Roberto and Sarah. They were both extremely kind, patient, and helpful while assisting me in finding the perfect perfume scent for my wife's Mother's Day gift. Roberto especially took the time to walk me through different fragrances and help me find a great value and made the whole experience easy and enjoyable. He was very knowledgeable, friendly, and genuinely cared about helping me find exactly what I needed. Thanks to their help, I was able to find the perfect gift. Thank you again Roberto and Sarah for the outstanding customer service! read more

Macy's - Coach's newest release scent - Department Stores Near Me - San Diego, California

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I enjoyed my visit to Macy's Fashion Valley store this past weekend. The returns department made the necessary adjustments in quick order, and off I went in search of items to fulfill the shopping list I hadn't been able to accomplish through their online store. On the 2nd floor I found items by CeCe, DKNY, CK and Levi Strauss, all great finds and reasonably priced! Levis jeans in a 32" length-hooray! The salespersons were wonderful! I left items in their care while I shopped other departments, returning occasionally to switch one item for another. This extra effort on their part meant I wouldn't tire myself out carrying items all around the store, and I stayed 1 1/2 hours until I had all that I needed. Great brands. Reasonable pricing. Plenty of customer service help. Private parking lot, trolley and bus. read more

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This review is for the return process So if you have any jewelry watch, you have to go to one counter Perfume another counter Anything else you have to go to the main return counter? And don't get me started on the jewelry counter return process . They will look at your hundred dollar watch like you're trying to return a Monet. Makes you feel like a criminal. Definitely makes me not want to buy jewelry from them ever again read more

I walked in to buy shoes for my birthday, the guy tells me theyre discontinuing one shoe that i locked and then went to go check on my other shoe, i waited for 10 minutes then another employee went to go check on him and they both never came out. Getting the shoes wasnt even worth waiting for anymore terrible service needs to do better!! read more

Pros: I had absolutely the best shopping experience with Humberto in Menswear, can not thank him enough for his assistance with buying my sons suit for prom. He was amazing ,an abolutely lovely human, knew the right suit and cut, worked with our budget and my sons suit was perfection. that part was FIVE stars. Cons: Reaching any one to follow up has been absolutely impossible. I have tried calling, Ive been hung up on, sent to voice mail, redirected to a corporate number that just rings, left on hold and more often then not, no answer at all. I have literally tried for multiple days to reach someone to find out how to post this compliment to him but by not being able to reach a single soul anywhere, I question the customer service for the store. read more

Josephine, the private stylist at Macy's - she is absolutely the best! Please go see her... She made my experience so much better than just normal shopping. She helps people find exactly what they are looking for and she is so lovely! I hope she never stops working there because I've never had better customer service at any department store ever in my life and I'm in my 50s! She is unparalleled and wonderful and deserves a raise. She was so friendly and lovely and went out of her way for me and my mother and really helped us tremendously! I can't say enough wonderful things about her, and I will be working with her from now on. read more

My family and I recently visited Macy's at Fashion Valley Mall while shopping for my daughter's 8th grade graduation. We first stopped in the shoe department so she could find shoes to match her dress. While trying on shoes, she accidentally left her Coach purse behind. About 15 minutes later, after we had already moved to another department, she realized it was missing. We were frantic searching throughout the store when we met Taylor, who works in the cosmetics/perfume department on the first floor. From the moment we explained the situation, Taylor was incredibly kind, compassionate, and proactive. She directed us back to the shoe department and told us who to ask, but what impressed me most was that she didn't stop there. A few minutes later, Taylor personally came upstairs to help us search. She went out of her way asking multiple employees, sales associates, and staff members if anyone had seen my daughter's purse. She truly made it her mission to help us. Eventually, Taylor checked with the Starbucks located near the shoe department on the second floor, and thankfully someone had turned the purse in there. I cannot say enough wonderful things about Taylor. I was completely distraught, and she stepped in with such professionalism, urgency, and genuine care. In a time when customer service can sometimes feel rushed or impersonal, Taylor reminded us what exceptional service truly looks like. She absolutely came through for my family, and we are beyond grateful for her kindness and dedication. If you happen to shop at Macy's Fashion Valley and meet Taylor, please support her. She deserves every bit of recognition for the way she cares for customers. Thank you again, Taylor, for going above and beyond for my family. You made a stressful situation turn out okay, and we will never forget it. Taylor, if you see this review, please email me. I would love to send you a gift card or purchase something from you so that you get the commission. read more

we bought 6 sets of new hotel towels 2 months ago. After seeing one of the towels edge had unraveled I saw it had only 1 seam sown down edge, unlike all our old towels that had 2 seams to hold edging. very unhappy with the quality. read more

Great store! Was alot of fun trying different perfumes in the first floor and everyone was nice offering to help me, great deals and prices!

A friend of mine bought me a bottle of Chanel, blue and it does not smell at all like Chanel. Blue. It's been past their 30 day B. S policy because I already have 2 other Chanel. Blue bottles at home when I finally opened it up and use it for a few times it does not smell at all like Chanel, blue, I called them up. And they told me about their 30 day policy. No returns. I told them I have other bottles at home. That's why I never opened it. Just to let you know, be very careful if you buy any Cologne from them. It could be fake like this one. I would never buy from them again. And I will let my friends know read more

Rebeca at Macys in the dress section upstairs was absolutely amazing! My mom was shopping for her 60th birthday outfit and Rebeca went above and beyond to make the experience special. She took her time helping my mom pick out dresses, styled different outfit options, and encouraged her to try on new looks. She was patient, kind, and genuinely cared about helping my mom feel beautiful. My mom called me to come into the fitting room to help zip up one of the outfits. In the end, we found the perfect BCBG jumpsuit and were able to get all of our accessories and shoes in one trip. We truly appreciate Rebeca's outstanding customer service and warm personality. She made my mom's birthday shopping experience unforgettable. read more

Every month me and my best friend go this macys to do some shopping I was informed today they took out the plus size section only online I loved buying dresses work clothes I asked someone why they said managers wouldn't say why . A store should avaliable to all I and others will be cancelling my credit card and no shopping there . I find it unacceptable they section out not jrs not the to many jeans sections horrible read more

I love to shop at this Macy's branch in Fashion Valley shopping center. It has more brand varieties and good stock of their merchandises compared to a few of Macy's around. They had a great collection for Fall / winter seasons. My daughter and I bought several cute outfits. The store was very clean including the fitting rooms. The representative were so friendly and really nice. Many of them asked us if we need help. I always enjoy shopping here at this branch read more

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Unfortunately, I didn't get the name of the kid from the shoe department. He was lazy and didn't seem to care. This happened on December 24th (around 8 pm) and he was unprofessional and distant from customers. Nothing personal, but you need to be a people's person for that job read more

The Macy's here at Fashion Valley is mostly my go-to place when I'm looking for my dresses. But the most reason I go to Macy's is for my Son's G-Shock watches. Here at this Macy's location at Fashion Valley, they mostly have the G-Shocks that my Son wanted, they have a nice wide selection of G-Shocks here. I am glad that Macy's carries good G-Shock watches. They are watches that are WATER RESISTANCE and SHOCK RESISTANT , very good quality, as in a durable watch that really lasts so long !!! My Son started to wear G-Shocks when he was 5 years old and all the G-Shock watches we bought here at Macys Fashion Valley still haven't stopped working yet. The associates at this Macy's location are very Friendly and very helpful whenever my Son is choosing his watches here. Also, everything here is always organized, I haven't seen any messes , it is always clean and bright, it's very appealing to shop here. read more

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Shopping at Macy's today because their values align more closely with mine. I choose not to support any stores that contributed to Trump's campaign or support him in any way. I was happy to learn that Macy's ended its business relationship with Donald Trump back in 2015 after his remarks about Mexican immigrants, stating that his comments did not reflect Macy's values -- and that really matters to me. On top of that, the service I received today was outstanding. Marco in housewares was fabulous. Andrea and Doreen in outerwear went above and beyond to help me find pants that actually fit. And at the register, Lynn was warm, gracious, and the perfect finishing touch to a great shopping experience. Thank you, Macy's, for your exceptional employees and your commitment to your core values! read more

I visit Macys to return glasses from Sunglass Hut I believe. level 1 next to the man section. I had a gift receipt , I was given the glasses Sunday night and they were purchase thar same day. The manager deny me service claiming the glasses had a scratch and that I had to go to the place it was purchase because she can't loose her inventory there. I had to drive all the way to Chula Vista Macys. The rep in chula claim they were no scratches and that they should've been able to do my exchange. read more

I brought a brand new winter coat bought on line apparently another can only give me 1cent gift card as no longer carry that brand at fashion valley. 21/2 hours wasted with unfriendly folks read more

Made a purchase of bras at this Macys. As many know, bras are not cheap. Before exiting I was looking at perfumes and asked for 1 sample. I was told I need to buy something at the perfume counter in order to get a sample. The staff was rude and treated my family and I poorly. Macys will never get another dime from me. read more

Shopping at Christmas time was very busy! But I found these soft and warm slippers for our daughter...at the shoe dept. was chaotic but everyone was polite and efficient. I was able to go in buy what I needed and wait for Santa to visit our house! read more

Macy's - Christmas slippers for our girl So comfortable & warm $$ Zodiac - Department Stores Near Me - San Diego, California

Well stocked with lots of things you might need, but overpriced. Typical department store. I wish they were affordable for all. read more

Macy's - Department Stores Near Me - San Diego, California

I tried 5 times to get someone to respond on the phone, no response over 3 hr time frame

Today I had the pleasure of working with Xochilt and Lynne in the Women's Department. I was there shopping with my mother for some holiday party wear. I never shop at Macy's but was there since my mom wanted to go. I'm so glad I did because I ended up finding a lot of items I loved for both myself and my mom thanks to Xochilt and Lynne! They helped me get some beautiful pieces at amazing prices by showing me the best way to take advantage of the current sales promotions, Macy's card, and Star rewards. It was so nice to be able to save some money, especially these days where everything is so expensive. Both of these ladies went out of their way to ensure that I had a wonderful shopping experience. They were so patient, sweet, and so helpful. I really appreciate the exceptional quality customer service I received and will definitely be back. I was very impressed. Thank you, Xochilt and Lynne!!! read more

On Saturday around 5 o'clock, I was at Pandora. Everyone working there was so sweet. While I was waiting in line to check out, I noticed they were dealing with a difficult situation involving a customer. They called a Macy's manager for assistance, but she was extremely rude to the girls and the guy who were working there. One of the employees tried to explain the situation, and she spoke to them as if they were beneath her. The manager was a short Asian woman with somewhat long hair who appeared older. I really hope someone addresses this, because no manager should ever speak to their employees that way it's very unprofessional. I overheard she's the manager of the jewelry department. Her behavior alone would make me not want to shop at Macy's again, but I would definitely return to Macy's Pandora because of the wonderful staff there. read more

Just okay. We found some great deals here but it wasn't set up like other Macy's where it was based on age group (except for the kids section). It was laid out by designer. So if you are power shopper, you really have to know your brands or you spend a lot of time trying to figure it out. The escalator in one direction was blocked off and it turned into a customer mess. We'd have wait until one direction of people were done and then try to go. It's really a 'one person at a time' escalator but if you didn't want to wait forever, you'd have to squish by. It started an argument which was totally unpleasant. Macy's, even if it isn't running, please open up the other direction to make it easier to navigate your store. read more

My mother and I were in fashion Valley this past Friday march 6 and I needed perfume and was rushing to get out of the area before traffic it was already four . I raced over to the cosmetic department to get help with perfume unfortunately the scents cost a bit of an allergic reaction when eye tearing in my nose running but they helped me so nicely and efficiently I was able to get my J'adore perfume I believe two or three people were helping us they were so nice and even one person when it got me a box of Kleenex I used out my travel tissues in my purse. Thank you to everyone over there at Macy's in the perfume counters so quick efficient helpful and I appreciate the couple of samples my mom's perfume in mine it was great for a purses. I apologize for not getting any names I'm a name person but we were both exhausted so what happens when you' are over 60 and my mom is over 80. A big thanks to the women over there at Macy's I hope you get lots of sales whoever is hiring and training they're doing a good job ! read more

I just don't understand. Macy's sends me between 3 and 6 emails a day, every day. They fill up my inbox with spam that I do not have time to read. I am tired of deleting all of these spam emails. The same thing every day or two, filter the Macy's emails and just delete them unread. The best analogy I have is, a needy friend who calls you six times a day and wants a half hour of your time every time they call. Have these people no empathy for the poor people they barrage with spam emails. What does it take to get companies to be reasonable in the amount of your time they may expect to take up. Right now, they are behaving like a needy child, and I am very tired cleaning up the mess they make of my inbox. When salespeople ask me if I would like to provide an email or phone number to join up for rewards, I simply respond with the Macy's example. The reward I get arrives every day with more spam emails and texts. I am tired of having my time abused by careless companies that insist on filling up the trash folders. Please stop this nonsense as soon as you can. There is no need for it, you are not generating sales, you are abusing your customers. read more

Last minute Christmas shoppping? Good deals today at Nacys. Got a flannel shirt in men's! read more

Macy's - Large Tru mix gourmet popcorn - Department Stores Near Me - San Diego, California

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Macy's is so confusing and manipulative. I came in with a birthday coupon and a 25% plus star points for the Memorial Day sale. I asked the guy in the shoe department if I use my card do I get the discounts? He said I would have to go ask someone in another department. I did and the lady said everything should be loaded onto my credit card. So I went back to the shoe department and spent a half hour finding the ones I want. Went to scan them and no discount. The salesman said they were a different department due to finish line and that they are not affiliated with Macy's and none of the discounts work. so I spent 45 minutes going back-and-forth between departments and picking out shoes before they told me the truth would work in the shoe department. So frustrated waisting valuable time that I tired to avoid by asking the right questions! Macy, please just close already read more

Went today to purchase a pair of tennis shoes and had the misfortune of being helped by NELSON. From the lack of courtesy, unwillingness to answer any questions, and of disinterest in making a sale, he ruined the whole shopping experience. It's not like the store was full of customers, and he was overwhelmed. I only asked him for one pair of tennis shoes, and he wasn't even willing to let me try both shoes. I had to explain that one foot is slightly bigger than the other, and after he rolled his eyes, I was able to try both. Yes, I wish there was someone else who could have helped, but they were all busy. read more

DO NOT GO TO THE STARBUCKS IN HERE, THEY ALMOST GOT ME POISONED!!!! There were these 3 girls working like I get it, they get really busy and i understand how they're feeling. BUT, they're still rude asf. When I say rude asf, they be rolling their eyes while customers taking their orders. Is that how you give customer service?? And second, my drink had soap. I ordered a blended strawberry lemonade. When I got my drink, I was surprised cause 1 it looks so bubbly, 2, the drink looks like a science experiment, the water on the bottom and prolly an expired milk on top (just imagine that look).. and that's how my drink looked like. And 3, it tasted nothing like blended strawberry lemonade. IT WAS BUBBLY AND TASTED LIKE SOAP! THIS IS A LAWSUIT AND A SERIOUS MATTER. I could've gotten sick but good thing I am smart enough to know if there's something wrong and ik my drinks really well. Those girls should be fired. I have a picture of them but I am nice enough to not post that here. I also asked for a refund cause I didn't pay for a soap drink but they were talking about "but you paid for the drink"... girl, I paid for blended strawberry lemonade, not a soap drink. They also offered to remake it for me, for what? So more soap could be added? Hell no. But got my money back. BUT, this is still a lawsuit. They should be fired. PERIOD. read more

This is a pretty nice Macy's. Even on a crowded Black Friday the service was reasonably fast and friendly. They had what I want for 40% off. I would have ordered it full price. Located in a decent mall. All in all a good shopping experience. read more

I went into Macy's today to do some Christmas shopping, and when I went to pay I was attended by a person under the name Sergio, he started off by being very rude and disrespectful but I tried to ignore it but he then continued to try to steal my gift card. There was a promotion in store that if you spent $100 you would get a $20 gift card (Macy's money card) he gave me a paper saying that with that I would get the discount but I saw him scan a card and keep it. But I didn't think much of it so I started to leave the store and I heard other cashiers explaining to people about the discount and giving them a physical card not a paper so I asked an employee and they said that they were supposed to give a card not just a paper, and she called up Sergio asking him why he didn't give me a card and he went on to say he did give it to me and lie about it, thankfully the other employee was able to cancel that card and give me one but I would suggest you take precaution with Sergio because thankfully this time he got caught trying to pocket some money that isn't his but maybe there were other shoppers that weren't aware and he was able to steal from them. I hope Macy's at fashion valley can take some action on this issue because having employees such as Sergio isn't a good look or good for their workplace. read more

The last two times I have shopped at Macy's the item was not available in the store so it needed to be shipped. The first item took over two weeks after having been promised in four working days. The second item never arrived. I called DoorDash and they had never received the item from Macys. I called Macys and they said the item failed to ship. I guess no one would have let me know if I hadn't called. They asked me if I wanted a refund or a replacement. I asked for a replacement. I am not optimistic that I will ever see the item. read more

I went to Macy's as a last ditch effort to find a suit for an upcoming wedding and I am so happy that I did. We were immediately helped by Rey, who I can't speak highly enough of. He was friendly, professional, super funny, fashionable and just easy to work with. He did not try to oversell things, he was really looking out for us as a client. I will definitely return to Macy's exclusively because of how great he was. I would recommend him to anyone looking for a bit of help reaching their fashion goals. read more

At the Home store today in Mission Valley doing a return of some very uncomfortable Skechers. Great place for returns as the cashiers are on top of it and not as exhausted as the ones in Fashion Valley. Always love coming into the store and just a heads up it is under cover in here. I bet you'd like to know why? Well, they're bringing in new merchandise on a smaller scale than the Fashion Valley store. Really happy to hear that as customer service in the store is very good. That's about it. read more

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We were there when the doors opened today, looking for wedding guest outfits! Everyone was super warm and friendly. Could be because their day was just starting but we appreciated the warm welcome! This review is specifically for Humberto, personal assistant in the men's department. He has an incredible personality AND taste! Presented lots of options & within budget!! Ensured we were set - head to toe! read more