Everything I call lately this walgreens keeps me waiting to talk to a pharmacist for at least 20 min. This time it was 40! I mean, I know Walgreens is having issues, but this is insanity! PLUS they cant figure out how to run my Medicare and MassHealth. Totally useless. Moving to a different store. read more

they are continuously out of medications. they rarely answer the phone even though there is 4 employees behind the counter. the main pharmacist barely speaks to customers. they never have more than one register open even with a huge line. this is a case of poor management that's been ongoing for years it seems as I've read reviews across the board. unfortunately they are very aware they are the only pharmacy in the area and take full advantage of this fact. exact words I heard spoken out of a newer pharmacy tech. there are 2 friendly techs I'm grateful for. I'm stuck with this pharmacy for now, I wish so much they cared and took care of customers the way Riteaid did. they could learn so much just reading the reviews across the platforms of the internet for the past 10 years given about this exact location read more

My doctor called in my pax lovid prescription for Covid at 2:30. Looks like I can pick it up at 5:45. Not very happy about that.

Absolute shit pharmacy. They have people waiting around for an hour or more but take walk ins right away. I have never waited less than 10 minutes for medication. They have 5 people working but 3 of them sit in the back on their phones doing nothing. Staff refused to wear a mask when I asked for them to while GIVING A VACCINE. unprofessional and unsafe beyond measures. When you go or concerns they get rude and magically are too busy to help. Absolutely horrendous care. read more

Great Staff on vacation and had to get COVID vaccine like all the rest didn't feel the shot

Walgreens in Turners used to be a great store with great staff The Pharmacy manager was a great guy I even bought them a Christmas card last year. This year they hired a whole new staff horrible people no respect what so ever to their customers do not care of they violate Walgreens store Policy of showing respect to customers. I am on a controlled substance and called for a refill on 2/28/2022 Spoke to a pharmacy tech named Jen. Jen said the insurance will pay for it and it would be filled the following day 3/1/22 I called up 3 hours later to request it to be filled at a certain time because of what time my ride can pick me up The Pharmacist January told me We will not fill it till 3/2/22. Last week had another conflict when I called about another Controlled Substance was told it would be ready by 1:30pm my ride picks me up at 2:10pm and its a if your not ready we leave without you deal. Came to Walgreens at 1:45pm and the pharmacy tech told me we have your prescription filled our Pharmacy manager just has not signed off on it and has gone to break. I had to push the issue before they went and got the Manager to come off on her break to sign off on it. I tried to explain the situation to her and she said just download the Walgreens App. I got sick of getting two different stories and went in today and requested it to be filled. January began raising her voice me at and snapped you called yesterday and I told you I will fill it tomorrow I explained that I had called twice and that Jen had told me it could be filled today and January rudely snapped at me again and said you did not call twice you called once Jen even said he called Yesterday and I told him the insurance would cover it today. January yelled I don't care what the tech told you I am the boss and I have the final say. I had filed a complaint against Walgreens the day before for them telling me different things and Jen again rudely snapped yeah we got your complaint this morning. I told Jen I felt she was not being ethical and at that point she slammed her hand down on the counter and yelled That's it I am not filling your prescriptions get out and find another pharmacy At that point I did not want it to spiral into a he said and she said and I began recording the rudeness they were showing me nowhere in Walgreens Policy does it say anything about recording inside the store. The Store Manager got involved and I went to sit down to call my doctors office to fix this mess and I asked the store manager 5 times do you mind me sitting or are you asking my to leave under threat of trespass and she said no as long as your quite and do not badger our customers. In between calls I saw The Pharmacy manager January pull the same stunt she had on me with another customer denying him his medication and saying it was his fault. I stood up and was out of the way and was quite and recording when January saw me recording again she called the Police. The Police came and I explained to them that i was told i could stay by a manager and they said well now they want to trespass you for the day. I peacefully left the store and was outside on the public sidewalk not on Walgreens property and one of the managers came outside to smoke and saw me filming and screamed at me that you do not have the right film me. I explained to her the first amendment After threating to sue me she said you have the right to film me I have the right to destroy your property and i had some of my things in a shopping cart and she grabbed the cart and pushed it as hard as she could into a cement pillar. I know that the store or admins or higher ups read the google reviews and they try to hard to cover up any negative feed because their stars went from 2 to 5 this is a message for any of the so called higher ups its time you took responsibility you made this mess and it will not be hidden if you delete this review I have it copied and saved and if you do have it taken down I will post it again and again until you acknowledge you have rouge staff members and will do the right thing. 1 read more

The pharmacist (not the tech) or as she would call herself 'the boss' has absolutely no customer service/ bedside manner what so ever. If your tech team says a prescription will be ready at a certain day and time and it isn't, don't take it out on the customer. If you want great service and your prescription ready when they say it will be, do not go here unless you are ready to deal with the most self righteous lady ever! read more

I had an issue with the insurance for a medication my son needed, and the pharmacy team was so amazing in helping me out. Rather than sending me home to deal with the insurance company, they called them right there and followed through in a way that made me feel so supported. They were kind, and they advocated for what I needed, even when the insurance company made it difficult. I really appreciate customer service and kindness like this. read more

the workers were so extremely rude. i asked a question and was given so much attitude! i walked out of there in tears :( never going back there. read more