I would give the pharmacy manager 0 stars. She was rude to me and my son. He has never had a good…read moreexperience with the pharmacy in the 2 years he's been in Amherst. Some people just don't need to be in customer service.

I'm surprised at all the 1 star reviews. My family has had very good experiences working with…read morethem. The staff so far have been really patient and efficient while dealing with a somewhat complex prescription.

RACIST MANAGEMENT. We stopped in Sunday afternoon to get a COVID test so our daughter could go to…read morecamp. We had an appointment. The VERY kind phamacist told us that we needed to find a different test so we sat in the chairs to the far right of the counter to cool off from the 94 degree heat to use our phones to scramble to find another testing location. We bought drinks for our family because it was 94 degrees. Only 1 other patron was in the store. The manager, JASMINE, came over to ask if we needed something. I said, we were here to get a test but it was the wrong type. She said, "I think they have those at CVS or Walgreens". I said, Thank you. She continued to stare at our myself, my husband and 2 kids. She said, "You're just sitting now." OK... your point? It's start to dawn on me... I see where she's coming from-- I said, "You started off sounding like you were trying to be helpful. But now you're just being rude. Do you need something?? If not You can GO now." She finally huffed and stormed off. There was NO ONE ELSE near the pharmacy. We were out of the way. It was 94 degrees outside. We had an APPOINTMENT and had PURCHASED drinks. But Becky-- I mean-- JASMINE-- decided she didn't want us using up all her air conditioning for the whole 7 minutes we sat quietly in the chairs while we tried to find a place to get the test we actually needed. There is only 1 reason, someone would try to hurry someone out of "her" store when NO OTHER CUSTOMERS were in our area or hardly in the store, while we sat peacefully with our 12 and 15 yo children trying to resolve a situation. DO NOT GO HERE unless you want to be bullied out of a store by rude RACIST manager even if you are a paying customer.

It was big, it was clean, the cashier was friendly and I got a 5th Avenue candy bar. That's four…read morestars right there. The shelves were fully stocked and I got all the items I needed plus they had a large seltzer selection, so I was a happy camper.

I had to pick up an expensive medication I desperately needed and wasn't covered by my insurance…read more the staff made inappropriate comments and judgements about my medication and made me self conscious and ashamed. completely unprofessional, unkind and unnecessary.

The customer service skills the supposed head pharmacist…read moreBryanna has are appalling. Not only was she extremely rude she was also unhelpful. She would not come to the counter to help us. Instead she sat at her table and chose to speak loudly. There was a line of people behind. She's unprofessional and has no problem violating my husbands privacy by choosing to be loud from her space. We left without the item he needed. This is a medication he is not supposed to miss. We will no longer use CVS and have talked with our family members who are changing pharmacies now also. I have never in my life been treated so poorly. I work in healthcare and this women does not belong there.

I never write reviews but I will here because Serios is the best! Every time I go in it makes me…read moreincredibly happy and relieved to be able to go there instead of one of the chains. They're thoughtful, kind, on the ball, and the prices are very good.

I just spoke to someone at Serios about an Amazon order and they were very pleasant and…read moreaccommodating. If I lived closer to them I would be delighted to have them as my pharmacy where a friendly, live person answers the phone without putting you on hold for 30 minutes plus like Walgreens does. I really appreciated their helpful attitude and their speed. Thank you! Unfortunately, Yelp has the wrong store hours on their website which is why I wasn't able to pick up my packages on a Saturday before going out of the Country on Monday.

Great and friendly place to buy your Rx the staff Is alway on there feet and ready to take care of…read moreyou !! Keep in mind this is just a Rx pick up location and they carry some over the counter meds you may need. And there Hrs are shorter the the reg stores . But a GREAT FRIENDLY LOCATION!

Consistent good service. The benefits of a local community pharmacy and with personal small town…read moreattention.

Cookie dough ice cream was delicious. Super cute pharmacy. Very hospitable ice cream scooper…read moreservice person. Ridiculous amount of ice cream packed into the cone. Cute town to boot.

I had high hopes for this one. Small, seemingly personal. For transactions that went entirely…read moreaccording to plan, they were fine. Sometimes they gave me good advice about a drug. But some of my drugs require prior authorization and I'm actually not sure this crew understands what the process is and what their role is. Over the past two weeks I talked to them plenty of times. I only got more confused. They never gave the same convuluted answer twice. And each time they became increasingly annoyed with me. When they had been especially snotty and as unhelpful as usual, I asked them to wipe all my prescriptions. I moved. Interestingly enough, I had ALL my prescriptions in hand the second day I signed up for the new pharmacy. And they called me a few times to make sure I understood the arcane process that is prior authorization. Don't go here unless you don't need much more than aspirin.

I experienced some initial resistance from the pharmacist, Mohamed Smaili, when trying to fill my…read moreprescriptions. Almost 2 years later, it seems that my complaints about retail prescription substitutions are more closely being watched. However, Mr. Smaili continues to display reluctance in properly completing his duties as pharmacist. I reported concerns that he was acting more like a salesman than a pharmacist with vaccines given my awareness of health informatics; and so I shared that information with another paraprofessional at the pharmacist who didn't seem willing to consider the documents about ethical pharmaceutical dispensation that I provided from the national institute of health and PUBMED library databases.

very nice. cashier was kind and flexible and let us pay half…read morecash half card very nice.

Without Target. Life would be way worse. I do wish our target was larger but they always have…read moresomething my family needs. I know this is true for everyone else. If Target was not here we would be shopping at Walmart and their stuff is worse and they support the Nazi.

A horribly inefficient pharmacy. In Amherst, with the exception of Walmart and Stop & Shop, theonly…read morepharmacies are CVS. I am shocked at how poorly managed this pharmacy is... And pretty much at all locations. They are always understaffed. I'm sure it's difficult to anticipate when there will be rushes in the store. But honestly, couldn't they figure out how to put redundant staff to work doing other things in the store during unexpected slow times? Also, the CVS on N. Pleasant St. in Amherst has over 30 parking spaces in the back specifically for Cvs Pharmacy shoppers. Yet just about every single time I go there all the spaces are taken up. And when I go into the store, with the exception of staff, there are two people in the store! When I inquired at the pharmacy about the situation, I was told that they were aware and there have been many complaints but people just park there and then goshopping around town and that there was nothing they could do to monitor it. They didn't have the resources to monitor it. Why do they bother having the spaces if no one can ever park there.?!CVS should just suck it up and figure out what to do about that for the convenience of their customers.! As many people have commented, the receipts there are utterly ridiculous and there is no reason why the receipts can't be put "on your card" instead of handing you this waste of trees every single time you go there. Who really uses these coupons? Their computer system is also a disaster... Frequently calling your home to tell you that there are multiple prescriptions ready just to go there and find out there are no prescriptions ready. Perhaps due to the understaffing of the pharmacy, the staff can be pretty abrupt. I'm changing my pharmacy to any other place I can find. Cvs Pharmacy also donates greatly to the Trump campaign. Another reason not to have anything to do with them. If you're a big Trump fan then I invite you to enjoy your visits to Cvs Pharmacy.

Worst ever!! They take lunch breaks early! I usually use the pharmacy on university dr. But they…read morewere out of amoxicillin for my 7 month old. So I rushed over here w my baby in tow, just to get a sign thrown in my face. Out to lunch. So now I'm sitting in the parking lot w my screaming 7 month old w a double ear infection waiting for someone to help me. I walked in at 1:29 and was basically laughed at by a heavy older man behind the counter. I'm not sure why the power trip is so necessary these days but it's disgusting. Zero consideration, for me, my baby, our situation. I would leave zero stars if I could. It's now 2:01 and they're still closed! I'm a minute early and you tell me no- now you're a minute late and it's like deal because I'm at your mercy. Sickening

4th time I've tried to get my script and can't, pharmacy hours that are posted at the store are…read moredifferent than the hours posted online this time.... Last time it was because they were going on break in 15 minutes even though they texted me to tell me my scripts were filled. Don't waste your time go elsewhere.

I'm a regular customer at the pharmacy. 95% of the time I avail myself of the drive thru service…read more The intercom at that store has been INOP ( inoperative) some months now. One cannot hear well what the store employee is saying. And, far too many of those folks behind the glass could benefit from a generous portion of public service etiquette. I don't need curt, surly answers simply for asking why the intercom isn't fixed. Someone is asleep at the local switch, and no tellin' what the company's big boys are doing about it neither. C'mon guys, get the bloody intercom fixed, and at least Try and act a little more professional.