racist cvs i hate you. every hygiene product is locked up. the pharmacy is useless, at least in terms of keeping prescriptions stocked. some of the employees are really nice and the other ones don't want to be there, because who would? read more

I would give the pharmacy manager 0 stars. She was rude to me and my son. He has never had a good experience with the pharmacy in the 2 years he's been in Amherst. Some people just don't need to be in customer service. read more

I'm surprised at all the 1 star reviews. My family has had very good experiences working with them. The staff so far have been really patient and efficient while dealing with a somewhat complex prescription. read more

Another 0 rating if we're talking about the University Ave. CVS. I've been having problems with the pharmacy for a year or longer. The automated call system constantly gives false information, like when the recorded voice tells me they are working on my script for PAIN MEDICATION but when I drive 1/2 hour into town I find out the script won't be filled until "tomorrow night"! This, or similar events, keep me without any pain relief. It seems they don't stock my meds but wait for the notice from my doctor before ordering?? In a perfect world I could let them "feel my pain" until the meds are in my hand. read more

The people that work here are so rude all the time especially to the college students in the area! I have heard this from multiple people. Both pharmacists and front end are rude. Someone needs to figure this out because clearly they have never heard of manners. Thanks read more

I wish I could give this place zero stars. I continuously have negative experiences with the workers in the pharmacy. I am constantly being interrupted when I talk to them both in person and on the phone. It's so frustrating that the customer service is so poor. If you don't want to have your day ruined, you'd be better off going literally anywhere else. read more

I just wanted to get my prescription filled but I had to wait 2 weeks of the cvs sending messages to my doctors telling them that the order was wrong but then when I call my doctor they say that they sent the correct order and cvs pharmacy has been reading it wrong this whole time. The confusion was the amount of gel vs the amount of medication in the gel but that is a simple conversion that any pharmacist should be able to do. These pharmacists must have never taken a chemistry class because that is a simple conversion, even I could do it. read more

I would give 0 stars If there's an option. The lady for prescription pick up is very rude. She sounds annoyed when I asked her questions about my prescription and shout to me when she didn't hear my questions clearly. Truly disgusting. read more

It makes no sense that this CVS is rated so low at this the end of July 2021. The manager is intelligent and fully involved, so if problems were brought to his attention, they would have been remedied. The workers are kind, attentive, and vigilant about caring for their customer. If you haven't used this CVS location in awhile; try them again. For goodness sakes, don't let disgruntled patrons ruin a good business; bring back the compassionate spirit of exchange that made our country great. read more

If you are looking to get the wrong prescription this is the place for you. Especially if you want to wait 45 minutes for them to fill it. So if you are looking to get poisoned come here. read more

CVS Pharmacy - Drugstores Near Me - AMHERST, Massachusetts

My doctor called 24 hours in advance to refill my prescription. I called the following day to check if it's ready for pick up, and the person I spoke with at their pharmacy, said it'll be ready in an hour. I showed up 3 hours after the conversation I had, and the Asian guy at the window asked me to come back after 20 minutes, throwing some attitude. He said they're still refilling prescription since August 31st. I came back after 20 minutes and the pharmacist said they don't have it in stock. What a waste of time. It shows how incompetent these people are at their pharmacy. They could have at least let me know the first time I was at their drive-thru, that they don't have it at all instead of asking me to come back. read more

Normally I'd pass on a review for a chain that's like every other version of this chain everywhere, but I will pass on some props for very friendly counter staff who were helpful with a very miscellaneous shopping list. This location's a little hard to get to with the awkward entrance and exit -- I don't think I've ever patronized it but I came close to some kind of traffic incident -- but for proximity to downtown Amherst that has easy parking all the time, it's easier to go here than downtown for sundries. read more

The minute clinic is terrible. I opted to go here to get wax cleaned from my ears instead of my doctor because I thought it would be faster. Instead I was met with an incredibly rude nurse practioner who first questioned why I thought my ears had wax in them (uh because my ears feel clogged?) and then told me my heart rate/BP were too high for her to do the procedure, even though she confirmed that I did have build up in my ears. She then accused me of not caring about the high heart rate/BP when this is not the first time it's happened for me and I work closely with my doctor on these matters. I'm not just sitting around pretending it's no big deal like she seemed to accuse me of doing. Why would I let a random nurse practitioner in a CVS push me around and freak me out? When I work with way more competent and caring doctors. I wanted to be like you are causing my heart rate to spike right now! Then she charged me $99 after totally wasting my time. I told her that and she was not pleased, but you know what, c'est la vie, if you gave a shit about actually helping people, you wouldn't have been as rude and condescending as you were. I will not return here. I suggest going to your doctor or an urgent care before you go here to do anything. read more

This CVS Slaps Beacause It Has The Best Drink Of All Time; The Arnold Palmer. (Sometimes They Are Out Of Stock).

I went to the cvs store to buy Benadryl, while cashing out I was greeted with attitude. I asked for A bag for my purchase and my items were thrown in The bag . This is unacceptable behavior for customer service. They need to be retrained. read more

Absolutely terrible. Tried getting ahold of the pharmacy 4 different times and each time waited a half hour before I gave up and hung up. Absolutely ridiculous and completely unprofessional. All I needed was to transfer a prescription and no one can even bother to pick up the phone. Didn't realize it was so hard to do their jobs. read more

This is a review for the store as opposed to the pharmacy. I have been in several times to make Christmas cards as well as print photo's and other shopping needs. I have found everyone, especially Tim to be very helpful, patient and informative. As I worked on these projects, I also observed him interacting with other customers, employees and even a vendor. He was so kind, recognizing when he needed to step in to assist to move the cashiers line faster, helping unload a truck in the back and making sure that everything is orderly and efficient. You see his supportive nature with fellow staff and the culture of kindness begins with him and his team emulating him. I have shopped here many times and worked on picture projects for several years, so I base my long overdue accommodations after multiple visits. Thank you Tim and all of the staff here at CVS. We all need your simple acts of kindness, especially during this global pandemic. read more

This is one of the worse CVS pharmacies I've ever visited. I visited the pharmacy around noon on July 21, 2018 to get some cream recommendations for a rash on my hands. The female pharmacist on duty was unhelpful, nonchalant and incredibly rude. In the three minutes or so of the conversation she recommended nothing for the rash and just gave vague answers like there are so many rash ointments out there if hydrocortisone isn't working then I'm not sure what to tell you. read more

Not sure if this is a pharmacy or a photo shoot for GQ bc there was a model of a technician working there. She was gorgeous with her tan skin and black hair AND she was the nicest girl I've ever dealt with. Definitely coming back to this cvs!! read more

I wanted to recycle empty pill bottles there - all bottles from prescriptions filled by that store - and they wouldn't take them. And a very grumpy woman pharmacist was very emphatic on that fact. You'd think that they would offer that service, especially with so much competition nearby. And if they couldn't offer it, they could at least be nice when saying no. read more

Um, this is where I get my cigarretts? I gave it a two star 'cause I will eventually get lung cancer, but I like smoking.

I have no complaint about the pharmacy or sales team whatsoever. This revier is purely directed at the Min Clinic. I have strep throat and pink eye. It's so bad that I can't eat, sleep or speak. I walked in and was 2 minutes past closing. 5:32pm and the nurse turned me away. My test literally took 7 min at my doctors office the next morning. You just swab the mouth and pop it in solution and wait and then look at my eyes. Anyway I had a horrible night of pain because this woman would not look at me. Why be a doctor if you don't want to heal people? read more

The pharmacy is extremely busy due to the huge volume of customers. The drive thru around 5:00 p.m. is especially busy because everyone wants to pick up their scripts on the way home. If you are able to go at a different time, or on the weekend, you'll have a much better experience. Most staff can be very helpful and polite. read more

I have to use this pharmacy for some medications because of my insurance. However, to echo what other reviewers say, the pharmacy staff is generally very unfriendly. It is rare to be greeted with a smile; sometimes you don't even get a verbal greeting at all but just a grunt or a glance up when you approach the counter. There are many people behind the counter bustling about but they don't seem to like each other much as they seem to snap at each other. I dread going here! I'll give it two stars only because they USUALLY have gotten my prescription right (but not always). read more

Went to get my flu shot at the "minute clinic." I was the only one in line and waited 45 minutes to be told they were closing. How is this a "minute clinic?" read more

The service received at the pharmacy was the worst I have received in my life. The girl who works at the drop off area (with the piercing) was very rude without reason. When customers ask questions is because we don't know the answer, it won't hurt you to be polite. I have a suggestion for her: Review CVS' mission and vision and try to reflect them in your work. CVS Mission Statement: "Above all else ... our mission is to improve the lives of those we serve by making innovative and high-quality health and pharmacy services safe, affordable and easy to access." CVS Vision Statement: "We strive to improve the quality of human life. " CVS should invest on workshops to train their staff and improve the treatment and service that the customers receive at the store. read more

Pharmacy is nice to me. I always go here, never had a problem. I almost spent over $30 on a new prescription recently and they spent extra time fixing it so it was only $2!! I wouldn't have noticed that it was even wrong. Pharm tech boys are cute too!!! read more

Went to the minute clinic for a flu shot. The nurse practitioner was not pleasant or friendly. Got the shot ok, but the personal interaction was cold and unfriendly. Not a nice experience. It is always pleasant at the checkout, but not at the minute clinic. I would hate to think what it would be like if you had to have an interaction that required some sort of diagnosis. read more

The pharmacy staff here are rude and try to make medical decisions against what the doctor prescribes. You'd be better off going to the CVS on North Pleasant street. read more

This CVS is way understaffed. Long wait times in pharmacy . Second time in today for pharmacy needs and staff are courteous and professional but way overworked. Phone wait times for pharmacy keep saying six calls are backed up and there are constantly ten or more people waiting in line. CVS value your consumer and staff the pharmacy appropriately for the volume of business it does! read more

This Pharmacy is convenient because of the drive-thru. Other than that, I don't ever want to come back here again. All Pharmacy staff are extremely rude. This one middle-aged woman with curly hair, and glasses put up her "next window" sign just as I was about to step up. I noticed her not doing anything, but really just not wanting to take me and cash me out. I ended up getting a young woman named Brittany, I would have rather just cash my own self out. She kept throwing the scanner down when she was done scanning, and made me really uneasy. I wanted to switch pharmacies because the parking is more convenient, and like I said at the beginning the drive-thru. But, I think I'll be switching back to the CVS on North Pleasant Street. read more

This pharmacy is chronically late when filling or refilling prescriptions. They appear to have serious time management issues behind the counter. In addition, all too often they are "out" of standard prescription medications, causing further delays in getting medications to the client. On a good note, staff are friendly and polite, and the drive thru window is a plus. read more

Tonight the manager yelled at me in front of the whole store because I was trying to use a free sample coupon administered to me by the CVS company. He refused to listen to anything I said about the coupon and acted like a little bitch. Left and called corporate to complain right from the parking lot. read more

Called here to get a refill transferred from another CVS. Spoke with Karen. She cut me off before I could finish my first sentence. Told me I could pick up my prescription tomorrow before noon. I called at 3:30pm. I asked if there would be any way to pick it up today and she sighed and said "Well it will be a couple of hours." in an annoyed voice. Karen needs to lighten up; putting a pack of birth control in a bag doesn't take too much effort. read more

To the girl with the tattoos and piercings working drop-off yesterday, it wouldn't hurt you to be polite

Dropping our daughter off at Amherst we realized we forgot a critical medication at home. Within 15 minutes they had called our pharmacy in Connecticut (not a cvs) and filled her prescription. Exemplary customer service-thank you Aaron! read more