I had high hopes for this one. Small, seemingly personal. For transactions that went entirely…read moreaccording to plan, they were fine. Sometimes they gave me good advice about a drug. But some of my drugs require prior authorization and I'm actually not sure this crew understands what the process is and what their role is. Over the past two weeks I talked to them plenty of times. I only got more confused. They never gave the same convuluted answer twice. And each time they became increasingly annoyed with me. When they had been especially snotty and as unhelpful as usual, I asked them to wipe all my prescriptions. I moved. Interestingly enough, I had ALL my prescriptions in hand the second day I signed up for the new pharmacy. And they called me a few times to make sure I understood the arcane process that is prior authorization. Don't go here unless you don't need much more than aspirin.

I experienced some initial resistance from the pharmacist, Mohamed Smaili, when trying to fill my…read moreprescriptions. Almost 2 years later, it seems that my complaints about retail prescription substitutions are more closely being watched. However, Mr. Smaili continues to display reluctance in properly completing his duties as pharmacist. I reported concerns that he was acting more like a salesman than a pharmacist with vaccines given my awareness of health informatics; and so I shared that information with another paraprofessional at the pharmacist who didn't seem willing to consider the documents about ethical pharmaceutical dispensation that I provided from the national institute of health and PUBMED library databases.

Great and friendly place to buy your Rx the staff Is alway on there feet and ready to take care of…read moreyou !! Keep in mind this is just a Rx pick up location and they carry some over the counter meds you may need. And there Hrs are shorter the the reg stores . But a GREAT FRIENDLY LOCATION!

Incredibly uncomfortable experience.. I come here regularly due to a Drs office being close by…read more I've been using this location about a year now. Today I added an insurance due to personal reasons that are not the pharmacy's business and the woman who took the info acted weird about it and almost refused to add for me. Then I go to sit and wait on a script and I can very easily overhear her talking to a male that I assume is a pharmacist saying "I don't think we should add that" and she's very clearly referring to me. Incredibly rude and judgmental. Just because you see me standing in a uniform that is very recognizable and I'm adding a gov insurance doesn't give you the right to judge the situation. You don't know what's going on and tbh it's absolutely Zero of your personal business. I don't need to break down what's going on with my work and situation to you guys. I'll be taking my scripts to a different pharmacy besides cvs at a town closer to where I work or live VS giving you people my business. It's no wonder your ratings are so low. Rude, unprofessional and judgmental. Grow up and act professional with your customers and if you can't at least wait until they can't hear you to talk crap about them.

Calling to check if my prescription was filled was a breeze. Only had to wait in the drive-through…read moreabout 15 minutes with four cars ahead of me. The pharmacist who assisted me was very friendly and helpful, which was by far the best part of the experience. He was really a great guy with a positive attitude.

This is a 24 hour CVS, very clean, and well organized. I came in to pick up a few things and was…read morepleased. Very pleasant employees and will assist you if needed. Quite a few people were picking up items as well. But at this time of night, you can select what you want and get the sale items better without others looking for the same items as you are. If I need to come to CVS again, I will come to this location and probably at this time of night while I'm here in Western Massachusetts.

Fine if your not calling on the phone to talk with someone. needed to speak with someone before…read moredriving over to ensure correct billing was being done it was done incorrectly by the store past orders. One two separate occasions on hold over 30 minutes this time I gave up after 35 minutes they win this has been brought to attention but it's no better. Check your phone system or maybe hire someone to answer the phone.....

Used FedEx drop off for documents headed out-of-state for overnight service. They held the…read moredocuments and then called the other party (again, out-of-state) 5 days later saying the package was ready for pickup in Easthampton. This level of incompetence takes real effort and practice. Well-done Walgreens and FedEx! It would have been quicker to send by carrier pigeon.

Pharmacy hours are too short, the help is rude, The store is too dark, turn on a few more lights! I…read morewould give them 0 stars!

I have been a customer of Deerfield Pharmacy for as long as I can remember. As I have aged. I am…read morerequired to deal with multi medications and changes. Again, this morning I called with problem a last-minute drug change, not of the pharmacy doing, and she quickly figured out the issue and offered a solution. There is nothing like a small-town business that understands their customer's personal needs and treats them like family.

My kind of small-town pharmacy! Owner pharmacists make it their business to get to know you, answer…read morequestions about your meds in "English", helpful with information about OTC products, and personable while they are at it. They feel like neighbors we can turn to when we need their particular expertise. Peg Davies

I had to pick up an expensive medication I desperately needed and wasn't covered by my insurance…read more the staff made inappropriate comments and judgements about my medication and made me self conscious and ashamed. completely unprofessional, unkind and unnecessary.

The customer service skills the supposed head pharmacist…read moreBryanna has are appalling. Not only was she extremely rude she was also unhelpful. She would not come to the counter to help us. Instead she sat at her table and chose to speak loudly. There was a line of people behind. She's unprofessional and has no problem violating my husbands privacy by choosing to be loud from her space. We left without the item he needed. This is a medication he is not supposed to miss. We will no longer use CVS and have talked with our family members who are changing pharmacies now also. I have never in my life been treated so poorly. I work in healthcare and this women does not belong there.