I had to stand in three separate lines to pick up six different prescriptions . Also when I return…read morehome I found out the information on one of the prescription bottles and the supplied directions was from October of 2025 and it is now March 2026. A pharmacy that can't get you prescription right is a little red wagon with two wheels and it needs four These pharmacists enjoy sending you to another line so they don't have to do anything also when you call this place to question the pharmacy is a nuisance . They don't want to deal with patients they only want to deal with doctors offices . I'll be searching for another local pharmacy that takes the responsibilities as pharmacists seriously .

The parking is really weird here, my gosh. It's only one way in entrance, like a maze…read more Came here to pick up batteries and the store like all other CVS's are really clean, nice employees, and quick service. The weather has changed, it's really cold outside, and it's been snowing since yesterday. Many people were picking up coId medicine and cough drops. I didn't shop for the sales today because I was in and out, but they did have a weekly sale on selected vitamins, Christmas candies, wine, and wrapping paper. If I need anything else from CVS, I may not come to this location but I will visit again.

So the overall service that I get at the CVS on State Street it's always been consistently good…read more but I want to give a big shout out to Marilyn, she has been there for over 35 years and she has provided such a high level of service the entire time and she deserves to be recognized for all of the hard work that she has put in all of these years

The staff they have there goes above and beyond for their customers. They even helped me find deals…read moreI wasn't even aware of.

You shouldn't lock up every item as though your regular customers are thieves AND also not provide…read moreenough staff to attend to buyers when the customer service button is pushed. It can't be both, CVS. If I run in for a quick drink/ personal item/ etc, I shouldn't be waiting aimlessly in aisles for 5-10 while my requests are ignored.

this location is great plenty of parking , convenient…read morelocation , fast service -I'm always in and out . they always fill my Prescriptions on time - without any issues or delays . Walgreens on the other hand .. ALWAYS an issue :) thanks for being awesome cvs

Their delivery area was awful. I waited over four hours for a delivery with very little…read morecommunication and then when I went to the store to get the items no one was able to help me and I was greeted by an extremely rude employee. Then when I went to customer service. There was absolutely no one who could help me in that department. I ended my Walmart plus subscription

So sat here for 45mins in the heat at callin and they won't answer the phone? wtf…read more That is NOT good customer service

I have had numerous experiences with Spanish speaking employees who pretend they don't speak…read moreEnglish so they don't have to help me when I ask them for help. I was just shopping today for a new cell phone and other electronics two staff members ignored me when I asked to purchase the items. One actually rolled her eyes when I said, I do not speak Spanish, do you speak English! The other just ignored me and went back to chatting with her coworkers. I have had very pleasant and helpful employees too!

they took my money but never placed my order. when i called to get my money back i was told i had…read moreto wait 10 days in order to get my money back. Funny because they didnt want for my order to go through first. They just took my money.

Feeling very normal. The latest visit, the passed Sunday noon, I got over charged a few…read moredollars.-Two boxes costed $5, but, each of them got charged for $4.99, two were about $9.98. A conversation while checkout: I said to clerk: "Good morning". She checked the clock and said: "it's 12:45pm, it's afternoon now. If I said Good morning to people but it's afternoon, people would look at me like I'm crazy." I said to her: years ago, people were very nice. They didn't look at me like I'm crazy if I said Good morning to them if that's early afternoon. They don't do that. But, she seems not agree with me about it. Then, I got over charged for a few dollars. Fortunately, I found that out. So, you would want to check your receipt all the time if you can. And, your bank cards statements. Sometimes, merchants over charge people in purpose. If you don't check your bank statement and ask for that money back, your money would get stolen like that without your knowledge, nor of your consent. Once I got double charged for $500, total I got charged for $1,000. Fortunately, I asked for that $500 back. Merchant even lied that he didn't receive it. But, actually, the second charge was from another of his business. Most likely, that was done in purpose. Be careful is the point.

Terrible customer service at the pharmacy drive through window, never have I heard such…read moredisrespectful behavior from a employee of a pharmacy. Plus this is not the first time, or same person, multiple employees at this location act this way. I would avoid the center street Chicopee location at all costs. They are rude and talk to you like you are lesser than them. Maybe a little patience and respect would go a long way, also let me add I was very respectful, and didn't let it ruin my peace, but I felt the world should know. This is a company that should have good people working for them, not rude angry people.

Professional staff, very helpful and timely prescription refills. Always about to answer my…read morequestions.

This pharmacy is the worse! Prescriptions take FOREVER to get filled, when you are sick sitting…read morewaiting for 1/2 hour is NOT any fun. This has happened to me twice. Time for a new pharmacy thats for sure!

On Wednesday, October 9, 2025, I went into CVS on Riverdale Street West Springfield Mass to pick up…read moremy prescriptions. I waited around 15 minutes in line before it was my turn to pick up my medication. Then when it was my turn I waited almost a half hour because they couldn't find my prescriptions. They said they misplaced them!!! I was quite upset because in their profession, misplacing medication is a big no no. So I left with no prescriptions. The medication was very important! It has to do with my depression, anxiety and insomnia!! So here I am this morning with no medication for my depression and anxiety. I would like to see this not happen again. I got no phone call to let me know if they found them or not!!

The CVS Pharmacy on Riverdale has been consistently awful to deal with. Every time I have a…read moreprescription sent there, whether for myself or my two year old son, something goes wrong. They never communicate when there's an issue with insurance, the provider, or if a medication is out of stock. They don't call, they don't follow up with doctors' offices, and they absolutely do not call patients, even though they claim they do. I've had to go in person multiple times just to get updates, only to be given a different excuse each time. The latest example: my OB-GYN sent in a prenatal prescription back in October. It sat unfilled for weeks. I went in several times, and no one could give me a clear answer. Then, mysteriously, as soon as the pharmacist finally called the doctor today, it went through instantly. When the pharmacist called to ask if I still wanted it, she couldn't hang up on me fast enough once I said yes and asked why it took weeks to resolve something so simple. This location is disorganized, uncommunicative, and unreliable. If you value your time or your health, I strongly suggest using a different pharmacy.

Don't use this pharmacy if you have a neurodevelopmental disorder that requires you to rely on…read moremedication in order to function. They'll treat you like a drug addict.

I have been going to this CVS for many years. I mainly use their pharmacy for scripts and have…read morefound them very helpful especially from those in the pharmacy who have been working in this location for a while . Just went to pick up my scripts and was greeted with the most odd situation in parking lot . Man in wheelchair begging for money from all those that entered CVS. Seeing that CVS workers are well aware of this they should report this to their manager because customers should not be botheredI. with this. I am considering using a different CVS . Been back a few times, no problems like before.