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CVS Pharmacy

3.0 (4 reviews)
Open • Open 24 hours

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CVS Pharmacy

CVS Pharmacy

(2 reviews)

Feeling very normal. The latest visit, the passed Sunday noon, I got over charged a few…read moredollars.-Two boxes costed $5, but, each of them got charged for $4.99, two were about $9.98. A conversation while checkout: I said to clerk: "Good morning". She checked the clock and said: "it's 12:45pm, it's afternoon now. If I said Good morning to people but it's afternoon, people would look at me like I'm crazy." I said to her: years ago, people were very nice. They didn't look at me like I'm crazy if I said Good morning to them if that's early afternoon. They don't do that. But, she seems not agree with me about it. Then, I got over charged for a few dollars. Fortunately, I found that out. So, you would want to check your receipt all the time if you can. And, your bank cards statements. Sometimes, merchants over charge people in purpose. If you don't check your bank statement and ask for that money back, your money would get stolen like that without your knowledge, nor of your consent. Once I got double charged for $500, total I got charged for $1,000. Fortunately, I asked for that $500 back. Merchant even lied that he didn't receive it. But, actually, the second charge was from another of his business. Most likely, that was done in purpose. Be careful is the point.

Terrible customer service at the pharmacy drive through window, never have I heard such…read moredisrespectful behavior from a employee of a pharmacy. Plus this is not the first time, or same person, multiple employees at this location act this way. I would avoid the center street Chicopee location at all costs. They are rude and talk to you like you are lesser than them. Maybe a little patience and respect would go a long way, also let me add I was very respectful, and didn't let it ruin my peace, but I felt the world should know. This is a company that should have good people working for them, not rude angry people.

CVS Pharmacy

CVS Pharmacy

(7 reviews)

$

On Wednesday, October 9, 2025, I went into CVS on Riverdale Street West Springfield Mass to pick up…read moremy prescriptions. I waited around 15 minutes in line before it was my turn to pick up my medication. Then when it was my turn I waited almost a half hour because they couldn't find my prescriptions. They said they misplaced them!!! I was quite upset because in their profession, misplacing medication is a big no no. So I left with no prescriptions. The medication was very important! It has to do with my depression, anxiety and insomnia!! So here I am this morning with no medication for my depression and anxiety. I would like to see this not happen again. I got no phone call to let me know if they found them or not!!

The CVS Pharmacy on Riverdale has been consistently awful to deal with. Every time I have a…read moreprescription sent there, whether for myself or my two year old son, something goes wrong. They never communicate when there's an issue with insurance, the provider, or if a medication is out of stock. They don't call, they don't follow up with doctors' offices, and they absolutely do not call patients, even though they claim they do. I've had to go in person multiple times just to get updates, only to be given a different excuse each time. The latest example: my OB-GYN sent in a prenatal prescription back in October. It sat unfilled for weeks. I went in several times, and no one could give me a clear answer. Then, mysteriously, as soon as the pharmacist finally called the doctor today, it went through instantly. When the pharmacist called to ask if I still wanted it, she couldn't hang up on me fast enough once I said yes and asked why it took weeks to resolve something so simple. This location is disorganized, uncommunicative, and unreliable. If you value your time or your health, I strongly suggest using a different pharmacy.

CVS Pharmacy - drugstores - Updated May 2026

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