This pharmacy gets a bad rap. I've been going here for 3 years and have had terrific service.

Pharmacy sucks. Every other business staggers employee breaks so they can remain open but CVS pharmacy on Boston Rd Wilbraham actually shuts down, turns away people waiting in line. Time to find another pharmacy especially since they don't even have good prices. Unbelievably bad service read more

How are ua still in business if you always have sign no cash back? How are people able to pay by cash if you can't brake change? Always poor service from the management to employees read more

The WORST cvs pharmacy ever I tried to stick it out as they are local for my family They are rude and they take forever Today I waited on hold for 20 minutes to have a tech be totally rude and offer me absolutely no suggestion on what to do (my prescription was out of stock) Called my doc and called back and proceeded to wait another 20+ minutes to still be treated poorly with no answer I called Walgreens, waited less than two minutes and was treated kindly in addition to getting the answer I needed. CVS train your staff on how to be culturally competent and efficient..... I've seen this complaint from so many on Facebook recently so I know I'm not alone read more

They are the worst CVS ever. I don't expect much, but I definitely don't need to literally get yelled at for thinking the doors were open. It was 8.03 am so I pushed the doors, thinking they would open. Why would I think beforehand that they were still locked? There are several reports of customers getting there after 8 am and getting attitude. Management does not care. This is unacceptable. I hardly ever go to this CVS because some of the staff are unbelievably rude. I have no respect for people who conduct themselves this way at work. I know neighbors who will go out of their way to a pharmacy further away. read more

I love these folks. They are always helpful and if they don't have something they find me a cvs that does. They've gone the extra yard many times for me and I appreciate everyone's effort. Scott Martin read more

AWFUL.every time i go there to get my pills they are NEVER ready ,but today i had to do this ,i went to doctor on friday my doctor e-mailed my script ,here it is 24 hours later i went to pick up script and guess what ? it was NOT ready the guy said it will be ready in 30 minutes yet here it is an hour later ,guess what ? still not ready ,this pharmacy needs some serious changes !!!!!!!!!!!!!!!!!!!!! read more

Customer service really lacks. The pharmacy tech told me I can't go to multiple CVS pharmacies to get my prescriptions filled. Wait, what?!? I dropped off my prescription since they can't fill it today. Time to switch to another pharmacy! read more

Another quick-stop option to pick up movie snacks. Options here seem a little more limited than the Walgreens down on Boston Road/Parker St. Two employees working the late shift were busy restocking, but asked if they could help us find anything anyway. Otherwise, the store was completely DEAD EMPTY. Cue creepy music... read more

My Mother needed a variety of items. Staff was extremely helpful, showed us to the products and made sure we got all the right things she needed. Even opened up a package to make sure it was what she needed. After checking out, my Mother remembered something else she needed. Another clerk was equally helpful. Service was wonderful, and it made our visit much shorter than it would have been without their help. Thanks CVS. read more

I have been a customer of CVS for more than 20 years. For many years I used the Palmer store for my and my family's prescriptions. I moved to Maryland in 2009, and once again was a customer of CVS in Columbia. I never had a problem getting my prescriptions filled. The staff at both sites were professional, friendly and respectful. When I was preparing to move back to Massachusetts in August, I spoke to the pharmacist in Columbia and was told there would be no problem transferring my prescription to the CVS in my new hometown. I even got a 3 month prescription from my doctor because I knew it would take time to find a new doctor in Massachusetts. I had the approval letter from my insurance. Much to my surprise, the pharmacist at the Wilbraham locale absolutely refused to fill my prescription. She was rude and embarrassed me in front of her staff and other customers. She wouldn't even discuss the matter with me. I went to Big Y on Boston Road and spoke to the pharmacist there. I explained my situation and she was wonderful. She called my doctor in Maryland to verify the information (which the CVS could have just as easily done) and lo and behold, I got my prescription filled! I had been a loyal customer of CVS for a long time, but not anymore. All future medications will be filled at Big Y. read more

I have always loved CVS until I started using this one. The pharmacy hours are awfully inconvenient. Most of the pharmacist are very rude and unprofessional. I decided to stop using this pharmacy for that reason. Would not recommend to anyone. Unless got are going for something else besides prescriptions. read more

Close to my home which is a major plus. Have never had any issues at this cvs and employees have always been kind/helpful. Love all the deals and sales as well! read more