I am local and this is really the most convenient beauty store. I go here often, as I do my own gel dip nails. During COVID, the items have been sparse, but that's just the name of the game since many people are doing things at home now. The nail supplies section lacks many prices -- most times I need to ask an employee to do a price check. There is good selection in this store.
The employees are the worst part. They are nice people and willing to help, but more training is needed. I have had several unpleasant and unnecessarily long check out encounters.
1. The store manager just could not figure out how to scale my Sally's rewards. I had two $5 rewards. After scanning both, she insisted that the second did not scan bc it was the same reward. It was not, and after she played around with the machine, my second code finally scanned. During this, she could not figure out how to take an item off of my order -- I wanted it off bc of the price (not marked and. surprise to me at checkout). She looked at me and said "oh.." -- it was clear to me she wanted me to buy the item instead of figuring out how to take it off the order. I ended up buying the item because i was frustrated with how long my checkout for three items was taking.
2. One employee could not log onto the computer system for several minutes. She kept telling me she didn't know what was wrong. She did not try the other computer they had, or ask a coworker/manager for assistance. She finally realized that caps lock was on. I didn't realize until later when I went to go return an item, that she scanned one item twice, and did not scan the item that I wanted to return. Now, I am trying to return an item that looks like I never bought. A different employee could not grasp that her coworker made a mistake. Perhaps this is my fault, but the item was small so I brought it in my
purse when I went to return it (i try to not use bags when i can). The employee asked "so did you accidentally put this in your bag? you want to buy this?" I had already clearly told her that i was returning the item and had the receipt as I was pulling the item out of my bag. I realize bc of the receipt not having the item the whole situation could seem fishy to an employee, however I wish they had some faith in a repeat customer. I am in there often.
Overall, I sometimes avoid the store and buy things from other places online to avoid the unpleasant customer service experience. read more
