This has been my go to beauty shop for years. It's owned by the same family that owns Kim's down…read morethe street. They've got a great selection of wigs and extensions. The prices are very fair- probably the cheapest for the quality. In addition to that, they've got tons of great hair products, jewelry, hair accessories, and even lashes! Great place!

The service was good, and they have a good array of items even for uncommon hair…read more I needed help finding an item, and the lady came from around the counter & happily showed me where it was. Would go again

I am local and this is really the most convenient beauty store. I go here often, as I do my own gel…read moredip nails. During COVID, the items have been sparse, but that's just the name of the game since many people are doing things at home now. The nail supplies section lacks many prices -- most times I need to ask an employee to do a price check. There is good selection in this store. The employees are the worst part. They are nice people and willing to help, but more training is needed. I have had several unpleasant and unnecessarily long check out encounters. 1. The store manager just could not figure out how to scale my Sally's rewards. I had two $5 rewards. After scanning both, she insisted that the second did not scan bc it was the same reward. It was not, and after she played around with the machine, my second code finally scanned. During this, she could not figure out how to take an item off of my order -- I wanted it off bc of the price (not marked and. surprise to me at checkout). She looked at me and said "oh.." -- it was clear to me she wanted me to buy the item instead of figuring out how to take it off the order. I ended up buying the item because i was frustrated with how long my checkout for three items was taking. 2. One employee could not log onto the computer system for several minutes. She kept telling me she didn't know what was wrong. She did not try the other computer they had, or ask a coworker/manager for assistance. She finally realized that caps lock was on. I didn't realize until later when I went to go return an item, that she scanned one item twice, and did not scan the item that I wanted to return. Now, I am trying to return an item that looks like I never bought. A different employee could not grasp that her coworker made a mistake. Perhaps this is my fault, but the item was small so I brought it in my purse when I went to return it (i try to not use bags when i can). The employee asked "so did you accidentally put this in your bag? you want to buy this?" I had already clearly told her that i was returning the item and had the receipt as I was pulling the item out of my bag. I realize bc of the receipt not having the item the whole situation could seem fishy to an employee, however I wish they had some faith in a repeat customer. I am in there often. Overall, I sometimes avoid the store and buy things from other places online to avoid the unpleasant customer service experience.

Nichole in this Ulta Beauty location is incredible. As much as I didn't expect to interact with the…read morestore manager, her "hello" to me was kind, genuine and unimposing. I'm reserved about talking about my facial skincare, but Nichole's demeanor made the discussion comfortable. She was professional with her delivery and her guidance reflected much knowledge of the product(s) by which my skin would benefit. Many thanks!

Beware. I paid for my daughter to have her highlighted roots touched up and the stylist Charlie…read moreoutright lied to her and misrepresented her experience,claiming to have 5 years when in fact she was a recent graduate. She not only didn't do as she requested, but did additional and completely different color style. Turned her hair orange on top of it. She gave her one try to fix it while she was putting color or bleach on it she said she hoped her hair wouldn't turn green! My daughter had to go somewhere else at this point. Turned out it was Charlie's school instructor! That's how we found out she just graduated and lied about her experience. The store mgrs were so condescending to my daughter when she requested a refund and they refused, even though she gave Charlie an opportunity to fix it(made it worse) and she had to seek someone else to repair and fix it. Awful service and management. So much for customer satisfaction!!

It seems that there are two different stores, one that sells home goods and gifts, and then the…read moreFashion/clothes store. This review is about the Clothes store. I needed a dress, and while I could've gotten something at marshalls or burlington, I wanted something well made that didn't look cheap. Something unique, and I found what I wanted here. Good quality fabric, well made womens attire that looked great and got me compliments. The best part of it was that they had a sale section that made my shopping experience very affordable so I walked out of there with two dresses! Staff was helpful, and I know this is going to be a place I shop at every time I visit.

Until today, I have always loved Thornes Marketplace and especially the Cedar Chest. In August of…read morethis year, we had a friend visiting from France. We brought her to the Cedar Chest since it was one of our favorite stores. While checking out, my son left a bag with a necklace he had purchased at another store on their counter. We live 45 minutes away and realized halfway home that we had left our bag at the store. We called them and they said they would put it in lost and found until we returned even if it wasn't for a couple of months. Which brings us to today. We returned to the store and explained the story to the 4 women at the register. They found nothing and called someone at Thornes security who also couldn't find it. All of the staff was very unsympathetic that they lost my son's bag and could use some training in customer service. I bought nothing there this visit and will not be returning.

Their selection of hair products is limited as far as hair care products, but they have a good…read moreselection with their wigs and braiding hair. Some of the stylists can't braid hair well, but decent. Just giving my honest opinion.

Excelent customer service from everyone at this well stocked and maintained store located in the…read moreheart of Mason Square.

I have never had an issue coming here. They are great with customer service and the owner is very…read morenice and always understanding and does everything he can to satisfy my needs as a wig wearer. i've got so amazing wigs from here

Been coming here for over 5 years. This place has EVERYTHING you need for anything beauty related…read moreat the best price. Wigs, cosmetics, and other beauty products, all here. My favorite is the lash selection. Place is clean and organized, and the employees are really nice and will help you if you need any advice.

Avoid this location at all cost. Manager Julianna is unfortunately incapable of managing issues. My…read morereturn was messed up , I asked for a store credit was told no problem,then my money was sent to a card I do not have. Julianna confirmed this was a mistake on the store not my end, but kept reiterating she couldn't fix it either! So I'm out money and best she could do is say she's sorry.

Had my hair cut by Elise H and as always she was fabulous. I like to keep my hair short and funky…read moreand she understands what I want. If I want to change it up a bit she has great suggestions. She has amazing style and knows what will work for you! She keeps my hair looking short and sheek! Love Elise! Try her, you won't be disappointed! Oh and she's wonderful to chat with:)

An amazing place for beauty products. The owner is a super nice man. Looove the place!read more