The ower cut my hair. It was much shorter than the picture I showed her. It was uneven in the…read moreback. Would not go again.

Made an appointment here based on reviews, and did not disappoint. Had way overgrown hair, and…read moreCarrie gave me highlights and a cut, and did my eyebrows. No complaints on anything, and I'm suuuuper picky. The highlights were not as light as I had originally wanted, but they came out beautiful anyway. Carrie has a very soft hand, no pulling or snagging, and is just very gentle and thorough. Will be returning.

Bad experience. I asked for cherry cola on my black hair and ended up with an ashy red that washed…read moreout in 2 washes. I was told by the receptionist I could come in for a free re-glaze and after driving 40 minutes back to the salon a few weeks later I was told it was going to be a full charge for the fix and without prior warning, she told me theres only a 1 week grace period for fixes. The dye should last more than 2 washes and I paid over $300 for it, just to be told a fix would be more money. Also the hair stylist admitted the color turned out more red than I originally asked for. Not to mention not speaking a word to me the entire 3 hour appointment. I will not be going back.

Shelly & her talented staff at Craft Salon are the most creative & professional hair stylists I've…read moreever experienced. I've had the pleasure of being taken care at Craft since 2019 and I give this salon my highest recommendation. Shelly has kept my blonde highlights looking fabulous. She spends time answering all of my hair care questions and I never feel like I'm being marketed to or oversold.

I love my girl Kerri. She always makes time for me with my difficult schedule and does an…read moreunbelievable job and if she is on vacation or out for a period of time all the other girls are pretty awesome that have done my hair to help Kerri out.. Alana, Liv and Maria rock too, the 3 of them have all worked their magic. i have never had Lindsay or Kelly but i watch them always mixing their magic and doing amazing things also.

MY HAIR IS DESTROYED and I was intentionally charged in full for the complimentary service to…read moreremedy it. Maria, the owner, blatantly lied and took advantage of me and the salons "color specialists" completely destroyed my hair. After receiving my haircolor service I was extremely disappointed with the result & reached out to my hair stylist, Olivia, to voice my concerns and she said it was an easy fix, but it wasn't as her attempt made matters worse. Maria said she just wanted me to be happy and offered a consultation with a senior stylist, Alexa, in addition to providing a complimentary at-home hair care product to help with the damage. I initially requested a refund, but Maria stated that due to the time that had elapsed a refund wasn't optional. To be clear, this timeline was created by the salon as I reached out immediately and my boyfriend's mother had to reach back out to Maria about 5 days after leaving a detailed message with no call back. I went to the consultation with Alexa. After 15 min. Alexa was ready and we discussed and agreed on a plan for a complimentary partial lowlight to add dimension back into my hair. She stated I would need to pay for the highlight portion on my roots because too much time had passed. I scheduled the complimentary lowlight and held off on the root highlight touch up, to allow my damaged hair to grow out. At no point had anyone taken responsibility or apologized. Before I left I mentioned that the owner was going to leave a product for me to help with the damage, so the senior stylist showed me a specific product and explained how beneficial it would be for my hair. She said she'd be right back, then came back with 2 trial size mousse products, that were most likely freebies with their order, and were completely different from what she had recommended. She said she didn't have any of that product in the back to give to me, but I could purchase it if I wanted to. The stylist I was scheduled to see for the complimentary lowlight was pregnant and ended up having her baby. Without my consent or knowledge, I was scheduled to see Olivia, the hair stylist who caused the damage to my hair. I was made aware of this when I called to confirm my date and time and this is when they stated the date/time with Olivia. I expressed my concerns and stated I wasn't comfortable seeing Oliva, so they placed me with a different stylist. After many months had passed (approx 4 months) the appointment finally took place, there was zero sense of urgency on the salon's end to rectify the situation. At my color correction appointment, and before the stylist began, I confirmed if what she was doing on my hair that day was included in the complimentary service that was discussed, to which she replied back with, "yeah yeah". At check out I was charged the full amount for the service plus the product I was buying, so a total of $145. When I questioned the charge and asked for the breakdown the person checking me out yelled over to the stylist who did my hair asking what she did on me, to which she stated, "a partial lowlight". I reminded the person who was checking me out that the service was complementary, then she stated that the amount would be taken off the cost of the product I purchased, the $15 shampoo bringing the charge down to $130. I was so mortified I just paid and left. My hair was left looking the same and was now even more compromised from the incompetent & amateurish "Color Specialists". The shady behavior by the owner is beyond disgusting, unprofessional and completely childish. I am now being seen at a salon with extremely experienced stylists, who were all mortified over my experience and the extensive damage to my hair. Hard lesson learned, but I'm at least in the best hands now and on my hair repair journey.

My hair was shoulder-length. I showed her a picture of what I wanted, and this is how I walked out…read more Do I even need to say more?

Needed a manicure for a model job and I wasn't impressed with any of the other business on yelp…read morethat I could see. I actually use to get hair cuts here when my grandma worked so when the business popped up I decided to come here no second guessing. I also booked a pedicure as I needed my feet pampered from a good ski season. I was pleased with both services. I have had plenty of pedicures and this one was ok. Water could have been hotter and certainly could have used a stronger foot massage. The chair was comfortable though. Manicure met my needs. Clean hands and nails. I work a warehouse jobs to they can get beat up so was nice to get them pampered. It's a nice place. Definitely worth a visit.

Brittany did an AMAZING job on my highlights!! Look how beautiful my hair & style came out!!read more

Danielle was very professional and explained every step to me. Seeing as this was my first time…read moregetting keratin treatment, I so appreciated that. Everyone was very friendly. Place was clean and decor was very appealing.

Rebecca is extremely professional and first time getting waxed made me feel so comfortable and at…read moreease. She knows her stuff and will answer any questions without making you feel like you're aggravating her. She did an amazing job. Already re booked to see her again. If you need a wax she's your woman whether it's your first time or hundredth. You won't leave disappointed!

Updated: I returned three days later for a Norvell Sunless tan, the owner Shelly did an amazing…read morejob. I came out looking like I just left the beach, not orange at all, and all for only $35!!! Still the only salon for me! Simply amazing! After having my very first hair process done at Ochoa and then coming here, this is the only place I will ever go to. Not to mention the HUGE difference in price. Ochoa quoted me a full highlight to start at $124 and go up from there and said it would definitely be more because of my long hair, well the Finishing Touch starts at $75 for a full highlight and charged me $78 when it was all said and done even with my long hair. I love the color I got done at the Finishing Touch and it's the only salon I will go to from now on, not to mention their great prices! I'm in love with this place and will be returning as much as possible. They do everything there too, hair, nails, tan, waxing, ear candling, manicure pedicure, massage, you name it they do it, a true salon and spa!

Melissa & Lisa are Amazing ! Top notch service with a great…read morevibe ! My hair was so damaged 3 years ago. Melissa has it looking fantastic ! Love it !!

LOVE The Luxy. Lisa is such a sweetheart, and is the salon…read moreowner. Both her and Melissa, are incredible colorists and stylists. HIGHLY Recommend this place!

I've been coming to Station 5 Salon for about 10 years - since they opened. It's a modern,…read morecutting-edge salon that changes with the times. Their styles, products, and skills are constantly improving. The salon owner, Debbie, takes her staff to NYC and other big cities to attend training with world-renown stylists and high-end brands. The fact that you're getting the best of the best at Station 5 without paying big city prices is great for the wallet. All the staff is down to earth, kind, and friendly; they greet you by name whether you're their client or not. As a client in my stylist's chair, I've witnessed the other stylists perform amazing hair for their own clients. I've had the pleasure of getting my hair done by most of the stylists and I've never been disappointed. They pride themselves on pleasing the customer, so if you go to a different stylist than usual, that person knows exactly what colors and styles you want and need. Kelly is my stylist and also the stylist for both of my kids. I started out with the owner, Debbie, and went to her for many years. Then I changed to Kelly due to scheduling/availability. I've have my hair done by Heather, Elisa, and Angela as well. They're all amazing! The salon itself is uber clean. Every one of the stylists clean the floor, sinks, bathroom, merch shelves, etc. everyday. Even outside is beautiful, with gardens and outdoor patio. I've been to a lot of salons in my life and Station 5 is beyond the best for so many reasons!

It's a 40-minute drive from where I live, but every minute and mile is worth it to come to Station…read more5 for hair styling. Though I have my favorite stylists -- Angela and Heather -- the bench at Station 5 is very deep, so if I need an impromptu appointment and can't get either of them, I have complete confidence that my haircut will be made to order by whomever is available. Right on the northeast corner of the expansive Belchertown green, occupying an old service station but feeling very chic and sprightly inside, Station 5 is well worth the trip from all over the Pioneer Valley. Figure on making some new friends because the ladies are very, very personable in addition to excelling at their work.