16 minutes on hold and the same guy keeps picking up and placing me on hold again without even…read moreasking why I'm calling. They're overwhelmed I get it, but he knows how many times he's placed me back on hold and that's just rude.

I've only been at this particular, Walgreens to pick up different prescriptions and this particular…read moreday I was pressed on time. I really like how clean this particular Walgreens is, and there's usually not too many people inside, but this particular day, the whole plaza was filled! Lol, no one was actually inside Walgreens except for the workers and the three people in line ahead of me at the pharmacy! Lol so I have no idea where all those cars/people were from the cars parked out in front! Anyways, I was able to get my two vaccines, since I'll be traveling soon yet one of them I was able to get maybe 20+ years earlier than had anticipated due to a personal health issue that I'm pretty sure is on my health chart and yet the pharmacist at this particular location asked me how and why I was allowed to get that particular vaccine. I told her it should be on my chart and if my doctors Prescribing the vaccine for me. I believed I was supposed to get it and follow my doctors orders. She pressed me and asked me again what my health concerns were. I didn't feel very comfortable stating it out loud what my personal health restrictions are, especially since there's glass in front of everyone and I would be yelling into it while everybody could hear me. What about HIPAA?! Anyways! I was able to get the two vaccines I needed, but I will give them only three stars because of the awkward double questioning my doctors orders of a vaccine, and then the fact there were only three people in line ahead of me, and it took me 45 minutes to get my two vaccines . Granted I know one of the vaccines takes 20 minutes become ready because it Has to sit out of the freezer or something for a bit. Still only three stars. I'll probably go back again, but hopefully they won't question me about my health in front of everybody! Oh and I love the fact this Walgreens is in Los Gatos and I got lunch near by at a coffee shop. Hee.

Always ready when promised. Knowledgeable about insurance. They delivered once for free when…read moresomething was delayed.

I was prescribed a cream for the dark spots on my face and that would not generally be covered by…read moreinsurance. The dermatologist's office suggested this pharmacy because the cream would be a bit more affordable. The pharmacy called as soon as they received the prescription and even though insurance would cover the prescription at a much higher cost, they still checked. The cost would have been close to $300 if I went through insurance but if filled directly with Wellness, it was $90. Communication was smooth, I got regular updates via text, even an option to prepay before gong to pick up the prescription. I went by to pick up my prescription around 3pm on a weekday and there was no line and I was in and out with my cream. I removed one star because of the parking situation - I can never get parking here, I used to go to a RN in the same building and it was always bad. For the number of businesses in the building, there is very limited parking in front. You can go around the back and park in the dirt and walk up or park in the underground parking. Basically, it's a bother. Great service and people!

This is a sweet store located in Los Gatos and we are welcome into the store each and every time!…read more Today was Valentine's Day and first thing this morning a clerk not only greeted us but was dressed so festive in a wonderfully decorated Valentine's Day hat! It was awesome and so fun to see someone love the holiday and who's willing to bring cheer to her customers! Finding items in the store is easy an and check out is quick. No complaints!

The pharmacist and the intake person could not have been nicer. Totally patient and helped multiple…read morecustomers at the same time. Both team members helped with getting our medication and showing me where things were located and giving over the counter suggestions. Thank you!

Eerie vibes at this CVS location. It's closest to me so I've been going for about a year for…read morevaccines, meds, and photo printing. However, I'm gonna consider other locations now. Nobody here looks like they want to work here and customers I've seen don't appear too friendly. The line takes forever even when they got 2+ people at the register. Not much else to say. The CVS locations at Target are the way to go. Get photo printing into those and these standalone locations will be obsolete.

Okay- so apparently u keep coming here at all the WRONG TIMES to pick up my medication, but there's…read morealways a line or perhaps that's just big pharm problems?!? Regardless, I'm stuck waiting around and the parking lot randomly has homeless people or panhandlers, and they always come up to me... So eh? I only come here if I have to!

I just came in for a prescription pickup and am the only one here. They said they are filling it…read morenow and it will be an hour. My regular cvs is 30 min max wait, even with a line (they were out of stock, and I need this medicine asap). Then as I sat down to wait, I saw the brunette pharmacist with curly hair up in a messy bun make a joke about to her brunette coworker with glasses and they both looked at me and laughed.

On 12/4 a customer was attempting to buy some supplies when he was hounded and badgered for not…read moreknowing English the woman that worked there specifically asked long winded questions like instead of asking for an ID she said "how old are you can you provide your California issued identification" purposefully attempting to confuse the customer and when helped by another customer said "how can you live here if you don't know English where are you from?" Continuously badgering the customer not finishing the transaction even after the customer produced California DL only after pressured by other English speaking customers did she finish the transaction chuckling to herself and with venom in her voice saying de nada to the thanks of the customer. Abhorrent behavior.

This place is awful…read more I dropped my prescription on Saturday. The pharmacist said she was too busy to fill it so come back Sunday. I arrived on Sunday and waited for a rush which took 90 minutes. Clerks text while talking to me. They actually asked me if I wanted to come back on Monday.

Service good Specialty CVS sent my package therefore pick…read moreup. No problem, in and out! Thanks much folks I will use this location in the future.

Andrea is amazing!!! She always has a can do attitude and is always willing to help no matter how…read morebusy she is. . I'm grateful to her and her pharmacist and the team that is awesome as well!!! Thank you all for being the BEST of the BEST!!! Sincerely, Jim H.

The prices here are insanity. I bought a few small items and it totaled almost $50.00. I was told I…read morecould sign up for Walgreens and get a discount (mind you there was a line of impatient customers behind me). I did so. Then the "buy one get one 50% off" didn't work...was expired though the sign was still up. The final price fr the few items? Over 41.00 dollars. It would have cost 30.00 at Amazon and I wouldn't have spent time standing in line and dealing with locked up items. I used to love Walgreens, but lack shoplifting laws and Amazon may have ruined the store and shopping experience! The woman working here today was pretty nice and calm, so the 2 stars.

I thought this pharmacy couldn't get any worse, but today I was hoping it would be my last time…read morehaving to visit this horrible pharmacy as I moved to a new area and had to fill my prescription here one more time. After having had my prescription refill request for hours, I showed up on my way home to get it. The assistants were very nice, but basically told me it wasn't finished and they weren't allowed to give me an estimated time. When the pharmacist herself came over to speak to me, she was downright hostile and completely unprofessional. She told me I should have my doctor's office just use a different pharmacy, even though they've had my prescription order for most of the day. I would avoid this pharmacy like the plague. This whole pharmaceutical system inside these stores needs to end. Clearly the system has failed.

Courtesy to customers. I've been standing by the pharmacy window for a long time before the…read moreassociate acknowledged me and asked me to wait a little bit. I think that's rude.

Very helpful. Healthcare is difficult to navigate these days. I despise chain stores and these…read morefolks are friendly and kind.

Not a friendly pharmacist Wednesdays . I will never ever go in Wednesdays again…read more Stressful situation, totally stressed and overworked, pharmacist and unfriendly, and has no time to explain details