So, I'm aware that the store is open 24/7 but does that really give the pharmacy crew a reason to be rude?! Ahhhh don't think so ! I know you're working long hours and you're probably running on little sleep but, thumbs down to the pharmacy crews customer service ! I've been having ear pain but I'm the type of person to just sit there and tolerate the pain because I'm super stubborn . It got to the point where it was just unbearable so I came to Walgreens hoping to get a recommendation on what to take for the pain . I usually have no problem with getting help . During my past visits , the pharmacist went out of his way to walk me to the aisle , give me the name of the medicine, and even recommend other options in case the medicine doesn't work . Today was just something else . I'm in line, hoping to get my questions answered and the girl behind the counter rudely told me I was in the wrong line. I then go to the next line and the pharmacist didn't even bother listening to what I had to say . He cut me off and said " go to that aisle right there and look for something that helps with earache ." No particular brand, he didn't even bother telling me what aisle he just pointed to the air and said that one, he really just wanted me to go away, it seemed. Since he didn't help at all, I just ended up using Google to help me find something that particularly helps with the type of pain I was having . read more

Walgreens - Life saver ! - Drugstores Near Me - Elk Grove, California

Don't ever go here! I had previous history of medications from this pharmacy! I felt like I was violated without my permission as far as my privacy is concern. They have no customer service and are passive aggressive judging base on meds that you took and the meds prescribed to you. I recently just had all 4 of my wisdom tooth pulled out. I went in to turn my prescription and informed the lady I needed it before the anesthesia wears off per docs order. She stated that it is a Controlled substance And would need Time to get it ready. I came in at 10 and she wasn't giving me a specific time. I asked her if she can prioritize as I have a low tolerance In pain. She then said in 45 mins that the meds would be ready. I came back only to find out that they canceled norco and per pharmacy it was because of my dentist decision. I was quite baffled how my dentist decided that it was his decision to cancel the norco when he was the one that prescribed it. The pharmacy played it out like they didn't know what happened. When I called my dentist, they informed me that the pharmacy was the one that called and informed to cancel and that was what the dentist did. The medication that I take for anxiety "as needed" that has benzo in it and that norco does as well, which made them decide that it's habit forming and potential overdose might occur. This was never informed to me and I came back only to find out I can not have at least a week supply of the pill in order for me to get through this recovery comfortably. However, this pharmacy made it an issue and I felt like they maliciously called my dentist to imply with a delivery that sounded as if I was seeking for it! First of, try getting all 4 of your wisdom teeth pulled out and tell someone to just pop ibuprofen which has a high chance to thin out your blood and that was also what I stated. They can quickly throw a patient under the bus, but doesn't have the compassion to know what they are going through. This pharmacist name is Hiep! Education does not create success and you are ugly! The audacity to call my dentist and not call me about the issue so I would At least know what's going on in order to expedite or resolve a problem. I was in pain and he didn't care. They had me digging in like a detective to figure out how my dentist decided to cancel on a prescription. No professionalism! No customer service etiquette! No empathy or sympathy towards patients! He doesn't belong in this job! Anyone who are vulnerable and hurting doesn't deserve to be treated this way. I wasted my time with them instead of getting home to recover. I am so upset that this can not resolve the treatment this drug store provided me. I despise them and if I can only take this to a higher ups I would. I definitely don't want the same thing to happen to anyone and that is why I need y'all to be aware. I felt like my privacy was violated! They never notified me to let me know this is what they were concerned about and therefore they would have to call my doctor. Instead they called my doctor and denied me my couple days of supply of norco because of WHAT AGAIN? Screw you Hiep! And because of you since you're an ASSHOLE, you get no star! This pharmacy is even lucky it got one star! I would give it negative star if it allows me, but it doesn't. read more

They were on-it today! No line at the check-put, well stocked shelves and employees who were willing to help. Didn't need the bells and whistles but loved that I was in and out quickly. The cashier at the front of the store, was so nice! read more

1. Wait time was 10 minutes in the drive-thru. 2. When it was my turn (only one of two windows were open), I sat at the window for an additional 5 minutes before anyone acknowledged my presence. By that time, another 4 cars were stacked up behind me. 3. Always short staffed. 4. Didn't have my prescription despite ordering it the day before. Horrible customer service.... Wasted an hour of my time with nothing to show for the effort. read more

Horrible customer service!!! When I went up to the cashier to pay for my stuff, first of all the cashier name Shania didn't say anything....I mean no hi or hello but that's ok.... secondly she charged me twice for a bottle of medicine. I told her that she charged me twice...she looked at me and after giving me a nasty attitude, she refunded the amount and said, " Is that better now?" Instead of apologising, she said this to me. I was shocked because I have never seen this kind of customer service before anywhere else. I swiped my card to pay, she looked at me and rolled her eyes and said, " Insert your chip card"......umm my card doesn't have the chip on it and that's why I swiped it. My sister was behind me and purchased a greeting card, after ringing her, the mean cashier didn't even hand her the card or bag it, she just went on to help the next customer. Just horrible!!!! read more

I love the location and the photo services here. I prefer Walgreens then Rite Aid. Customer service is great. And the checkout lines are not as long as most of the Rite Aid stores. Surely this is my favorite spot and will be shopping here. read more

This is the only 24 hour pharmacy around here, which is why I chose to use it when we moved back here 10yrs ago. It was fine for about 5 years and then all the sudden every single time I went to pick up a prescription, something was wrong. Usually, it wasn't ready. For a long time, they kept telling us it was our insurance they were waiting on. We definitely have had some incidents with our insurance, but that's a whole other problem. More recently I had a prescription for my cat filled at this pharmacy. When I went to get it, they told me they were still waiting on my insurance. I literally laughed out loud and said: "now I really know what the problem with your pharmacy is.... it's the staff. This is a medication for my cat. 1.) I don't have pet insurance and if I did, it would be up to me to get reimbursed after paying out of pocket. 2.)the only insurance you have on file is my regular insurance that you can't bill; for my cat. after a couple minutes they told me: it'll be ready in 30 minutes. I called it in 3 days ago!!!! This was my last straw, so we switched to Rite Aid. It was kinda a pain to switch, because we had refills at the other pharmacy- but once it was done, it was totally worth it!!! We haven't had a single problem at Riteaid and the pharmacy staff is always nice and goes above and beyond. Unfortunately, I still had two refills on my cats controlled substance medication- which means the prescription can't be transferred (or so says Walgreens) I called it in 3 days before I would be down to one last day of dosages. It was to be ready the following day. But I waited until the third day to pick it up. I pull up to the drive through window and she says: oh it's not ready yet... can you come back in 30 min? .... I told her: no, it was supposed to be ready two days ago. This is unacceptable! .... she apologized and said I would get a call when it's ready. I wasn't having it, and told her I would wait until it's ready, I wasn't leaving the drive through without my prescription. She said I couldn't do that, it's a drove through and there are cars waiting behind me. I told her: well, this isn't a problem I created. The medicine can't be missed and asked if they were going to pay the vet bill when my kitty began having seizures without his meds. ... she apologized and left the window and then came back 10 min later and asked "do you want to come inside and wait?" .... I legit laughed. No ma'am I do not want to come inside. That's why I'm in the drive through line. She told me it was going to be about 15 more min because they are very backed up. I shrugged my shoulders and said "no problem. I'll wait" and rolled up my window. She finally got the message and was back at the window with my prescription in less than 5 minutes. I usually don't make a fuss but it's been years of mistake after mistake with them. They blame insurance when its really their fault and they come up with other crazy lies when they can't blame the insurance! It's beyond ridiculous the amount of problems I've had with this place. Can't wait to pick up my last refill of my kitties medicine and be done with that place! read more

I came here to get some cold and cough medicine! Its very convenient since they are 24 hours! Usually they have fast and courteous staff but last night the staff wasn't nice! He didn't smile or greeted us! He didn't ask if I want a bag for my purchase but other than that I like this place. read more

Really!!!!???? had to call a manager to verify a $100 bill wft.....poorly trained staff that can't tell a real bill from a fake.....they sell verify pens in the Damn store!!!!.....then gives me change all in $5 bills!!!! Step it up I can always shop at Walmart!!! read more

Paul in photo went above and beyond for me today! He cropped pictures after going through 2 orders of the photo not printing correctly when using mobile app. I appreciate your help, your great service did not go unnoticed! read more

I've been getting my prescriptions filled at this Walgreens for years and have never had a problem. Refills are easy to order. Just call and use the automated system and specify when you want to pick it up. Best part is that it's 24 hours! Not just the pharmacy. I needed to have some pictures printed ASAP for my mom's birthday today and called them at 6:16am this morning and asked if they their photo lab is up and running with their machines warmed up as I did not have much time to print my pictures before heading to work. I said I'd be in around 7 and asked them how long it would take to print a dozen pictures. The person I spoke to was very nice and said it would take only 10 minutes. I get there late and start choosing my pictures to print and ended up printing 22 photos. Price: $6.62 at $.29 per photo. Yes, you can get it cheaper if you buy in bulk, like print at least 50 photos at a time. I think it's $.19 per photo. But it's worth it because of the convenience. I had the photos I wanted and within minutes I was out the door. read more

24 hr walgreens and has a pharmacy, very convienient. Everything is almost always stocked. It was only once or twice that they were out of the item(s) I was looking for. Always look out for their sales, they usually have pretty nice deals. Most makeup is usually buy 1 get 1 50% off, which I love and feel that it's a great deal buying your drugstore make up here rather than at target or walmart or anywhere else. Check your bag before leaving for any missing items. It was my mistake for not noticing earlier but I had brought two bags of chex mix to the check out but they only sold me one bag. Not sure what happened the time, it wasn't busy or anything, maybe the guy was just distracted. Not that it was really a big deal but I just thought I'd include this incident on here. Also, If the front register lines are long, don't forget the cosmetic line or the photo line! read more

Good place getting affordable drugs, cosmetic s and other consumables.i would recommend their membership for good discount purchases. read more

Walgreens - Drugstores Near Me - Elk Grove, California

The Pharmacy staff are friendly and helpful. However, their service is somewhat slow. When picking up medication from the drive thru window it is a hit or miss on wait time. Some days its better they others, but most of the time, it takes 30-40 mins to pick up medication in a drive-thru. read more

This is a terrible terrible Walgreens. They are ridiculously slow to fill basic prescriptions. The staff is incompetent and they lack compassion. Take your business elsewhere! I have never encountered a worse pharmacy. read more

The only reason I come to this pharmacy is because they have a drive up!! Other than that they are absolutely CRAP!! They never can fill the prescription for you right away they send you away for hours!!! Then you come back to only one of the medications being filled!! Thank God I took a picture of the prescription before turning it in. Then they tell you after the fact that one could have been purchased over the counter. Why couldn't they have told me this morning? I always threaten to call corporate but now I am!!! read more

They are one of the worst pharmacies I've ever dealt with. They've been out of my prescription since it was ordered two weeks ago. Fortunately, I had enough left to get through for the time being. One person doesn't know what the other is doing. Lord help you if you have to pick up a controlled substance! I've been going here for two years and each time I've had to pick up a pain pill ( after being rear ended at about 50 MPH) or anything else that was a controlled medication they treat you like a drug addict. I understand why they have to be careful but not everyone who uses a pain medication is a junkie. They're also inconsistent with their 'due diligence '. I've brought a friend to them to pick up her prescriptions (90 Xanax) and they never asked for ID. There's no personal service. read more

Pharmacy is always overburdened and they never hire enough staff to handle the amount of customers and pharmacy issues. Also almost monthly errors and issues with my prescriptions. I wish I can give Walgreens zero stars. read more

Pharmacy is terrible. Long lines, long wait for medication, sometimes does not have what they call you for, rude service, they might make you go inside, they made me wait for 3 hours after they told me 20 minuets, I go to the window ask me to go inside just to tell me I can buy it off the shelf, they later on call for me to buy the same medication. Ugh I'm not allowing my health care send my medication here anymore. The worst. read more

HORRIBLE! This Pharmacy is such a joke. They won't release any meds a day or two early like every other freaking pharmacy does. It takes 15 minutes to get anyone on the phone. One time I had to tell them an instruction about a med to 3 different people over three days cause I knew if I didn't they'd mess it up and even with that they still managed to jack it up. My last straw was today. I put in an order Monday and it said it would be ready Wed at 10. I get there at 515 tonight and it's not ready. I end up having to wait another 20 minutes for it. The Techs, especially the young girl that works the drive thru is awesome, but Walgreens is absolute garbage!!!!! read more

Lol what a scam. If you get a coupon here just note they might not add it in, and instead say it was just added to your "points". Pffft waste of time. read more

This is the best place in town to get assistance with photofinishing. Sandra was extremely knowledgeable and helpful with helping me create postcards. Sonny processed the prints and extended me a discount upon request and I was elated with the overall experience! read more

This drive thru is a joke. I am literally writing this while waiting due to sheer boredom. I have been sitting here for 20 minutes. I hope they include anti depressants with my order to help me feel better that I have to come here. One person is running the counter and both lanes. They need to hire for flips sake. read more

Sent a complaint letter to Walgreens Corporate on 9/7/16 detailing a week's worth of systemic problems at this store. I have noticed in the months since there has been considerable improvements in the number of pharmacists on staff during peak hours. Before the letter I would have given this Walgreens 1-2 stars. Here's my letter in full if you wish to read: ------------------- I apologize for the length of this message, but it needed details to convey the severity of systemic issues at this particular Walgreens. My complaint covers August 29, 2016 - September 2, 2016. I will try to stay on point but realize it took me an hour to write this. I completed it at 12:56 AM, Saturday morning, not having taken my medicine or gone to bed. August 29th. I decided, after a long time of not wanting to use your iPhone app, to download it and put it to use. At 8:54 PM, I placed a refill order for Qxxx XXmg, qty XX, to be picked up on Wednesday, August 31st at 6 PM. Several minutes later I received an email confirming my order. Great! :) August 30th, at roughly 8 AM, I started receiving notifications that my prescriptions (note the "s") are ready for pickup. Confused, I log into the website and see that this Walgreens filled all my prescriptions the next morning. I never placed an order for Gxxx XXXmg, qty XX. I do not know why they refilled this prescription when I did not order it. August 30th, roughly at 6 PM, I tried to call this Walgreens' pharmacy department to find out why the order, date and time were wrong. After 22 minutes with no answer, I hung up. I called the customer service number 1-800-925-4733 to file a complaint about two issues: The screwed up order and how no one in the pharmacy department of this Walgreens ever answers the phones. August 31st, at around 6:30 pm, I visited this Walgreens to pick up my refill. I also brought with me a printed copy of the email receipt from the order I placed through the app on Monday to (or "intending to") ask a pharmacist what happened. When I got up to the counter, I said that I was only there to pick up the Qxxx refill and to cancel the Gxxx refill. She acknowledged my request, and I paid. I then proceeded to ask her about the issue with the order, and its mishandling. She said she is not a pharmacist, but was a cashier filling in for the pharmacy's short staff. She wasn't qualified to answer my questions but was qualified to look at my personal medical information (???). She told me I could wait to talk to one of them, but they were so busy that it would likely be another 20-minute wait. I walked away never having had my question answered. September 1st, all day. I kept getting text messages notifying me that my Gxxx refill is ready for pick up. I ignored them. An obvious error, I thought, considering the cashier acknowledged my request to cancel the order. September 2nd, all day. Text messages to pick up Gxxx refill persisted. Frustrated, at 10:20 PM I called this Walgreens to have them cancel the order. 15 minutes passed with no answer. Instead of taking my medicine and going to sleep, I was forced to drive to this Walgreens to request that they cancel the refill order in person. I also brought the original printed copy of the email receipt from the App order I placed on Monday. When I walked into the pharmacy department there was one person ahead of me. For what seemed like 20-25 minutes the pharmacist engaged in lengthy small talk with the person in front of me. When I finally got up to the window and said there's an opened Gxxx refill order that needs to be canceled, the pharmacist never apologized for the error his department made or that I drove to him to cancel it. After canceling, he gave back the paper, and said "next." I never had an opportunity to ask why the order was messed up in the first place, three days ago. ALL THAT happened because I decided to use your phone app. However, please note, the app is not the issue. The main problem is this Walgreens' coverage area is massive. Here's the map of the coverage area for scale. http://screencast.com/t/0E1v33ibIAD1 For the number of people visiting this Walgreens, they do not have enough staff to cover the store, pharmacy department traffic, and drive-thru. It is exponentially worse because this is the only location in the greater Elk Grove area that is opened 24 hours. The gist of this letter boils down to one thing: HUMAN RESOURCES. Please put more people in this store's pharmacy! read more

The absolutely the worst experience I have ever been thought. The pharmacist made us wait 7 day with out pain meds. My girlfriend has stage 4 lung cancer. Go anywhere else this guy's even made up laws that didn't exist. GO ANYWHERE ELSE THESE PEOPLE HAVE NO HEART. I would not rate except your apt made me. read more

Worst customer service I've experienced from a pharmacy. They're always ridiculously busy now that the other Walgreens closed on Cosumnes River. Rude tellers and I'm no thin skinned person. Kinda pathetic that it's the only local 24 hour option around. read more

Talking bad about your customers completely unprovoked while they are standing in the next aisle over is probably not the best way to keep customers. Nor is chattering like high school boys about inappropriate topics while your customers are trying to shop. read more

As a physician trying to call in a prescription in the middle of the night, I waited on hold over 15 minutes and never had my phone call answered. I am trying to take care of patients and they, apparently, are not up to the task. Although I can leave a voicemail message of prescriptions, I would rather speak directly to the pharmacists to know they have received my prescriptions correctly and began filling it immediately, as my patient needed the medication immediately. Much room for improvement with customer service. read more

Went to the pharmacy last night and they told me I had an expired insurance card, which was not correct but because it was late, I couldn't call my insurance company to verify. I called and verified everything the next day, and it was all up to date and accurate. I returned to the pharmacy and wanted to use the drive thru, but it was 6 cars deep... So I went inside, the line was 8 people long. Now, that's not a problem if they were really busy, so I waited my turn. When I got to the counter, the same pharmacy technician was there again, told me my card was expired again. I moved to the side, frustrated, and logged in the app I downloaded earlier, pulled up the copy of the newest insurance card, that matched the one in my wallet exactly. I over hear the tech telling someone else their info was expired, and they left frustrated. I return to the line, show him the app version, another person comes over and helps him out, and he says oh here, I fixed it, this card is correct. I let him know ALL of the membership and ID numbers were all the same, but that I heard the pharmacist explain what he was missing. It took me two trips and 45 minutes to check out because a tech who was employed since '03 didn't know what he was looking for. Wasted trip and such slow service, I won't be back. read more

Horrible patient care. They drove my Mother to tears, pharmacist refused to help her after surgery. Unbelievable horrific customer service.

I went to this store to get a 10$ PlayStation card but they only had 25$ and they had 2 slots for 25$ cards as well. Disappointing...

I'd give 0 stars if I could! I called just to see if they have an item in stock but no, they put me on hold 6 times asking me the same question "Welcome to Walgreens how can I help you" um no you can't help me because I talked to 6 different workers who keep saying "okay let me check real quick , please stay on hold" I'm from Fresno ca and I thought they had messed up employees here but nope! ZERO STARS FOR ALL WORKERS THAT WORK AT THIS SPECIFIC WALGREENS THANKS :D read more

This is an A-OK Walgreens. The staff are friendly and the store pretty clean. Unfortunately I had my car broken into here January 2013, so it's left a bad taste in my mouth since (not that it was the stores fault of course). They have what you need and you can usually get in and out pretty quickly. read more

They really need to have more than one cashier open during the busy times when people are picking up their prescriptions. Very frustrating seeing the drive-thru line get taken care very quickly but people standing in line in the store have to wait longer. read more

Rude pharmacist. After I walked away admittedly frustrated that they didn't have the medication my son needed, I heard the pharmacist say "Like it's my fault we don't have it"... Rude! Thanks for offering an alternative or even calling another store for me. Not professional at all. read more

Manager was unfriendly and not helpful. Go to the wallmart that is a block away as they have more inventory.

Went in with my boyfriend tonight to see if we could get two tens for our twenty because with it being New Years, the bank is closed. The cashier which i think might have even been a manager gave us the worst attitude. He told us that we had to buy something for him to be able to open the register, which is fine! I was complient even though the way he spoke to us was as if we are stupid. He then abruptly told me to put in my phone number for my rewards, then continued to RUDELY grab the pin pad from me and go "you dont even have one do you?". That is about the time I said forget it, thanks, and left. Im appauled at how this man spoke to us when we were nothing but polite and will NOT be visiting this store again. All it takes is one rude associate to ruin business. read more

Waited for 30 minutes for service in the allergy department reminders over the loudspeaker someone kept clearing them after four reminders like they solved it no one ever showed up we walked out but at the same time photo department had the same issue and they walked out !! Obviously this place is poorly ran read more

Open 24 Hours, if you ever need anything at 2AM. Very friendly staff, clean and tidy store. This seems to be an extremely busy Walgreens.

I have been on hold for hours. What happened to customer service. This the longest time that I have been on hold. After I get my my meds I am going to give my business to a pharmacy that will provide some service as this pharmacy provides none at all! read more