This location has heavy foot traffic. Due to Rite Aid closing this year on 238th. So there is always a long line at the pharmacy. Majority of the time there is only one cashier with a line to the back of the store. Try to avoid rush hour traffic times you'll be in there awhile. Staff is always understaffed and overworked and always being called in numerous directions I know it must be exhausting for them. Photo department does a great job but check your order before you leave sometimes the machine skips photos from your order. read more

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It's good just that they need more cashiers. Whenever I go there they only have one cashier and no self checkout. Not that I personally want self checkout but it would help some people who might only have one or two items. read more

The RX Team is highly dedicated Justin is very knowledgeable The RX manager Dontino is very dedicated he is a blessing to this store.

I am surprised this Walgreens is still open. This location is outdated, understaffed and dirty. The only reason I came to this location is because I needed a pharmacy as a place holder. The pharmacy here has incompetent workers. It started with Jarelin- she definitely does not know what she is doing. She sought out Ashley's assistance- two people could still not get the job done. Ashley had such a bad attitude; I had to call her out on it. I spoke to the "manager" and all she said was that she was sorry for my experience. This location needs a complete face lift and better training for their staff. read more

staff lovely - incredible amount of product...........just need more staff.....It could use a bit of a facelift at this point and a couple of more hands in the store........I'm afraid, if it doesn't step up, we will lose it due to others moving in. I hope someone from Walgreens staff reads this and steps on it before too late. read more

The manager is extremely rude and unprofessional. His condescending attitude towards paying costumers is disgusting. Do better!!! They need to retrain staff and managers with customer service skills. They lack all of the following Empathy. ... Adaptability. ... Ability to Use Positive Language. ... Clear Communication Skills. ... Self-Control. ... Taking Responsibility. ... Patience. ... Effective Listening. I'll take my business elsewhere!!! read more

Always 1 person at the register, staff is ghetto and rude, and somehow there's always a fight there. Security guard just sits doing nothing on his phone. I don't know what management is doing but they need to be fired and put someone who actually knows what they're doing read more

I previously used the Rite-Aid pharmacy on 242, but they're forwarding all calls and medications to this Walgreens. Perhaps the Walgreens is understaffed, but there's no reason a customer should be hung up on multiple times and on hold for more than an hour total every time they need to speak to someone. I'm not sure which pharmacy I'll ultimately use if the Rite-Aid is unavailable, but it definitely won't be this one. I can't imagine Walgreens would operate its store this way in a more affluent neighborhood. read more

If I could give this pharmacy zero stats I would. It's so hard to call this place. They put you on hold for 45 min.and you never get to speak to anyone. I've been on my phone on been on hold so much that I actually go to the pharmacy while on hold. I see when the workers walk by the phone and put me on hold while they continue their personal conversations. Why is it so hard to get someone on the phone?! I'm looking to leave this pharmacy for good. read more

Not enough Staff!!! Walgreens needs to step up and hire more people at this location. The lines here are absurdly long daily. This pharmacy services a massive population and Walgreen Corporate needs to acknowledge how much people rely on this location as an essential service!! The Pharmacy consistently only has one register and just handful staff who have to handle way more than they should. The wait times are often 30-1 hour which is absurd especially for the disabled and elderly. Its been worse since they started boosters and vaccines. Theres only one line to pick up prescriptions and to get the shot.. And on top of all this they cut back the hours for the pharmacy... ive seen bigger walgreens in higher income areas that have a surplus of staff.. read more

Walgreens - Extremely long line to pharmacy with only one register open for both shots and prescription pickup. This happens daily.. - Cosmetics & Beauty Supply Near Me - Bronx, New York

This is a nice Walgreens but their pharmacy is horribly understaffed and slow. There is barely a time of day without a line for pickup or shots and particularly with Covid raging this is worrisome as a lot of people in the neighborhood are afraid of the vaccine. That said, most of the pharmacists are very nice. Maybe one exception. But they would do more business if they had more help. It is a shame. read more

The manager is extremely rude and unprofessional. His condescending attitude toward paying costumers is disgusting.do better.

Sometimes the checkout line is out of control, and they seem to do a very hit or miss job with keeping shelves stocked - or even facing them to give the illusion that it's not picked over. I generally come in here in the afternoon to grab a drink and a snack before signing in at work. (Keep the peach sparkling water and blueberry pie snack mix stocked FFS!) The one time I used the pharmacy, I was buying sudafed. I asked for store brand plain sudafed, got store brand combo drug of sudafed and something else...you're a pharmacy tech...you should know what plain store brand sudafed means...30mg pseudoephedrine... read more

Welp!! I can go on, but why torture you ad infinitum? Let's get down to the chase. If you're going for your prescription meds be aware for a very L O N G wait in a serpentine line there @ the pharmacy. There are 4 cash registers BUT only ONE cashier. Therefore, the long wait. Plus there are two female cashiers that are slow & lax to serve you, & when they do, it's with a bad attitude. I've complained to management, but all they do is nod their heads & nothing gets done. Granted, it is a big store & all that. But I am taking my business closer to home, where hopefully, I won't have to wait so long on a line to get meds, the workers are professional & nicer. Definitely uh-uh to go to on 231st & Broadway Walgreens.. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Bronx, New York

The pharmacy is always understaffed. There is always a line and it takes forever. On multiple occasions my doctor has changed my dosage of a medication and sent in a new prescription and they still fill an old one. After waiting on line for 40 minutes, I was then told that they can't fill my updated prescription that day because the pharmacist was too busy doing booster shots and flu shots. They also auto renew prescriptions even though I have that option turned off. They will then call constantly about how my medication is ready. I have insurance through my job. You'd think there would be a standard price you pay no matter where you go. For one generic drug they charged me around $24 for a 90 day supply. I switched to a closer pharmacy where I can only get 30 days at a time and they charged me $1.98! Every 90 days that's less than $6 total, Walgreens is charging 4X as much! I plan on moving the rest of my prescriptions to the independent pharmacy closer to my apartment. I would rather go every month, it still takes less time than one trip to Walgreens. read more

I was recently transferred to this pharmacy and have been out of my prescribed medication for over a week. The communication, customer service and management style at this facility has been the worst. They capitalize on the most vulnerable population. Refuse to pick up the phone or meet with customers without providing any avenue of resolution. Dealing with this has been the worst and would like others to know WE deserve better. I hope the message reaches the higher ups of this company and make a significant change with providing customers better service along with more effective communication. We deserve better! read more

This is a well fully stocked Walgreens! I love their greeting cards and snacks section. Also a good selection of makeup/beauty items. Workers are always friendly and I appreciate the convenience of them being open 24/7. They can be slow at times but then again why are we always in a rush?! read more

This review pertains to the Pharmaceutical Department. The pharmacy manager is Ebony Rhems. On February 3 2022 I called the pharmacy to inquire about a delay of my medication. To my astonishment I was put on hold for over 40 minutes. After they finally pickup the phone I communicated with a Rep. By the name of stafi. I asked the young lady about my status of my medication and why did it take 40 minutes to answer the call. She didn't give me a reasonable answer so I told her to have the pharmacy manager Ebony Rhems to give me a call back. I recieved the call from The pharmacy manager. I asked her what seems to be the problem at this Walgreens location that no one answers the calls. I talked to Ebony Rhems about this situation a week prior to this. The same thing happened. Her answer to me ( Ebony Rhems) goes as follow. She stated " I'm sorry that you feel that way. This was her answer. I told Pharmacy manager Ebony Rhems this is not the way to run a pharmacy people rely on their medications. This location has this problem. Now I will submit photo proof how long I waited before the Rep. Answered the phone. I called at 11:24 am. Then 40 minutes later they answered the call. read more

They need to hire more pharmacy staff. It doesn't matter what time of day you go there, there's always a long line and it takes forever for the line to move. Too often only one person at a register. Good luck, if you need assistance getting something that's locked in a case. Keep pressing that button for assistance. Maybe someone will come once you give up and leave. This store has gotten so bad over the past 2 years. read more

My review is mainly for the FedEx section. I called to inquire about my package and MARTIN decided that clarifying things for a customer is not part of his responsibilities and proceeded to hang the phone up. I went in person to speak to his manager, Brenda, who was pleasant, but she couldn't resolve my issue. Will definitely be complaining to Corporate, Martin. The rest of the store- staff is ok; lines are always painfully long. Conveniently open 24 hours. read more

Circumstances from the workplace environment forced me to alter my inhabitant and working conditions where I am to make adjustments to survive. I had to purchase odor eliminators aerosol spray can at an utter disbelief of $6.00 plus tax. All brand name and non-brand name odor eliminators aerosol spray have annoying strong stench but, thankfully, I was able to find a light scented one. Note: This Walgreen operates 24/7 @ 365 days and sits on the corner of the 231st station of the 1 Train. read more

This store needs to hire more people! Especially in the pharmacy dept.,,the lines are ridiculous & the shelves are empty. This been an going disaster,instead of getting better they get worse. read more

Yes. Zero stars. Please get more people to work the counters and the ones who do.... Please tell them that the drug store is not a dance party or a place to sleep. It's a place to serve customers. Thanks. read more

"Twenty-four hours" This place will not ever sleep,simply because this location is 24/7. This location has powered thru some of the craziest situations such has blizzards,black outs, even parades. Yet business still booms with many people from the community buying the essentials to get them they the week. "What's in here?" You can find some of the munchie classics, so I know your wondering "what munchies you speaketh?" Well munchies are those late night snacks you have when you been craving that certain item(s) that entire day. From cookies that are 88 cents to "the best dam root beer" ranging up to just 10$ you will walk away with something there! "Neighborhood love" Even the employees are really good with the community and they do make mental notes and remember your face when you come in. Since I come here a lot there are plenty of workers that always say hi or help when I need to or even ask how my day was as I'm being rung up for my purchases. The workers will always remember a happy face and look forward to speaking with them again. "The overview" Literally this place is a neighborhood place that ensures familiarity and individuality. You would want to come here for the incredible services! read more

The worst pharmacy in the history of pharmacy. My neighborhood pharmacy fills my prescription in 20 min, at the most! They don't call if you if the prescription is out of stock. They wait until you call to give you the bad news. The lines are ridiculous. You can never speak to a pharmacists because somehow, it's an inconvenience. 1 star because it's 24 hrs. read more

Everyone, when you come to this store, please arm yourself with a lot of patience, cause there is always line but only one or two registers open at front and only one at the pharmacy, personnel is rude too you and you hardly find someone to ask for help. the only good thing I can say about that they are open 24/7. Shame for Walgreens, I hope those executives read this and do something about it. read more

I have never experienced such horrible service before encountering this Walgreens. This review is for the photo department service, but honestly I don't think I would ever step foot in here again. I'm usually a very patient and understanding person, and this place makes me want to fly off the handle I ordered a photo book on Friday night, and got an e-mail notifying me it would be ready by 2:50 am the next day. I planned on stopping in Saturday morning to pick up, so that worked for me just fine. Wanting to make sure that the book was actually ready, I called around 9:00 am on Saturday. It took me 3 calls to get an actual person on the phone, as "there was no one in the photo department, let me transfer you" was the line they kept feeding me. Finally, the woman who answered informed me "there is a book printing right now, it's probably yours, so call again in an hour". Unless I was the only person ordering a photo book, I'm not sure as to why this would be her response, but I let it slide. I called again around noon, and kept getting put on hold. At one point, I was on hold for nearly half an hour! (I was curious as to how long they would keep me on hold, so I went about my day, while waiting for someone, anyone, to pick up the phone) At this point, they were really testing my patience, so when I finally got a person on the phone, I let her know how ridiculous this entire ordeal had been. All I wanted to know was if my photo book was ready for pick up! She got an attitude, and said come at 5:00 pm it should be ready then. Eventually I did get my photo book, I had to have my sister pick it up, as I was no longer available to do so in the evening. Moral of the story folks, this is the worst customer service I have ever received, don't waste your time coming here. read more

CONS: The pharmacy is so understaffed that you feel sorry for them and for yourself. They are running around trying to fill everyone's scripts and the line goes so long that customers are frustrated by the time they get help. Once I stood 30 minutes in line just to get my prescriptions. In the regular cashier, the lines are always long, too. You just get a sense that staff in general are stressed out and tired. PROS: This branch is well stocked and is in a good location. read more

Worst pharmacy in the area by far. Completely disorganized i efficient and just awful. Both in person and over the phone. Do yourself a favor and get your prescription medication from somewhere else, especially if you are planning to get them on time. A refill here can easily be a week lat just by result of their incompetence read more

Great items in stock but horrible customer services always long lines .. they do keep the shelves stocked though.. so if you need something for a good price this is the place to go! Just don't mind the 20 minute wait to be rung up read more

I have been to this Walgreens many times and it's true the lines can be long. Sometimes I go to this Walgreens to pick up photos and most of the time no one is there to help you. Then as I always do, I walk around the store until I can find someone to help me get my photos. One time I went Walgreens to pick up photos before work early in the morning and the cashier up front lied to me and said I could not pick up my photos that time of morning, 7:00 am. Their customer service is bad when it comes to the photo area. I like the convenience but I hate the service. Get it together Walgreens. read more

Everyone at this store is extremely disrespectful. If you need to ask any of the employees for help just know they'll be little to no help. My experience at this specific store had never been great but my last trip to this store was the worst. I came to develop some film from a single use camera and not only did they not help me, they had someone follow me and accused me of stealing. Horrible! Please go to another pharmacy if you have to! read more

I think this place is open 24 hours. It has a better selection than the Duane Reade around the corner and is really convenient to Broadway, especially when coming off the 1 train. Expect really long lines during rush hour and also on weekends, but if you're nice to the pharmacy or photo people they might be able to ring you up there instead. Oh yeah, and the pharmacy sometimes has really long lines too. They have a good selection of greeting cards and toiletries. Sometimes their health items/toiletry selection is better and cheaper than at Stop & Shop down the street. Sometimes they have really cheap DVD discount bins and things of that nature. After their recent renovation/expansion (maybe 4 years ago), the store is much nicer than it used to be. They have an entire food section towards the back, they sell cereal, juices, and I think even milk. I think the "In" and "Out" doors are counter-intuitive, so watch out because you might have a collision. read more

2 for the constant line at the pharmacy, and I think they made it REALLY clear the woman ahead of me was getting the morning after pill. Private it is not... The rest is kept clean and full of things you may or may not need. read more

This review is an update on an associate that you have working in your store. Her name is Maureen and she is the best! Every time I come in she always has a smile and a positive greeting. Shame on me for coming in there for twenty years and just now discovering her who has been employed with you for 13 years. I mean, I have had my ups and downs with this store , I gave up on it several times and thats because I shop strictly in the evening when all the time you had this precious gem who works in the morning! Thank you! She's the best. read more

Yesterday, I had a horrible experience at the Walgreen's Pharmacy located at West 231th Street & Broadway (10463). For the past 3 years, I have spent $1200 purchasing OTC and food products. I scheduled a Pfizer vaccine booster for 10:40 and 11:10 am for my 84 year old mother and myself. we arrived early, and I walked up to the Pharmacy counter and inquire where to register for our vaccinations as well as a seating area for my elderly mother who was using a stroller. The pharmacy clerk behind the counter said wait on line. I then asked him if I could speak to the Pharmacy Manager, and his exact reply was 'NO'. Waiting on line took me 30 minutes to get to the counter! Luckily, one of the three patients sitting down gave up his chair for my mother. The Pharmacy manager was worse than the technician, as her reply was 'go wait on line.' I hope one day that this Walgreen Pharmacy technician experience anger and disrespect if Hus mother was treated this way. read more

after 2yrs i decided to give them a chance BIG mistake. lines are still long & they slow. they called me saying it was ready but i still waited 45min read more

I've been going to another Walgreens for over 10 years with no issues ..after moving to the area and this being the closest/most convenient location ..I've tried it out. To pick up a medication be prepared to wait on line for 30 mins and even after waiting.., waiting some more because the prescription they told you would be ready in 30 mins (more than 2 hours ago), will still not be ready. Fed up. I don't know if it's because they can't handle the volume or need new staff but they need to make some changes in order to handle the amount of people that come here. I will definitely be switching pharmacies even if that means giving up the convenience of the location read more

I love to shop at this location but recently I haven't had a pleasant visit. I've had a lil Indian looking lady. Not trying to be nude just don't know her name. Well every time I come in contact with she is rude and dismissive. I believe it's because I use coupons 99.9% of the time but why should that be a reason to be rude. I think she needs a class in customer service! read more

The only real cool thing about this place is the fact that's it's open 24 hours a day, but really, nothing special, and the long lines are not only discouraging, but infuriating - why the hell do you have only one teller dealing with 25 people?! Defies logic- it like those horrible lines in college financial aid or the bursar's office. read more