I have had the same experience with the same pharmacy clerk more than once. I have the red Extra Care Card in my app, which clearly states, 'Faster Pickup' and 'For prescription pickup and Extra Care Savings'. CVS apparently has 2 cards in the app, there is a blue card for the drive thru and it's clearly marked that way. This particular clerk can't seem to find my information by scanning the red card ever. I believe this is the 3rd time I've had this happen with her and only her. I never have an issue with any other clerk, ever. Today she wouldn't scan the card. She had me scan it after she tried to tell me that my prescriptions weren't going to come up with the red card. They did, as they always have with other clerks. I showed her exactly what it said. She then told me I don't have a card on file. I do, as a matter of fact, I picked up a prescription last week with the same exact information from the CVS app. I didn't have to take out my card or phone to pay. Every single time I've dealt with this particular person, she cannot find my card. Then she proceeds to tell me it's not on file. It shows that it's available in the app. This might seem like a minor inconvenience, but why should I have a card on file to pay for my prescriptions, if I'm going to be told it's not available? I'm done with this CVS. I've had other issues in the past. This was the last straw. Switching to Capsule. I'll shop at Walgreens from now on for anything else I might need. read more

I have to agree with every 1 Star Comment on here - This is unacceptable Customer Service. The won't even answer the phone. Called for over 2 hours straight, no answer. Finally decided to go via the Pharmacy to see if you I could get someone to answer. Well after navigating through the horrible automated voice activated answering prompts, I got to a place where I could leave a message for the Pharmacy. The Pharmacist called me back within 10 mins and was so Rude and dismissive. She stated that someone from the store was in front of her and she would transfer me so that I could speak to her for the phone to ring twice and then hang up. Never received a call back although the Pharmacist called me and whomever she was speaking to while I was on the phone with her, never called me, knowing she didn't speak to me. One would think, she would have went to the pharmacist and say hey the call did not go through do you have a way of reaching that CUSTOMER. No, never got a call back and after being disconnected I tried to call back to the pharmacy, this time I was connected directly to the pharmacy and they phone just kept me on hold like they could see my number and did refused to answer. I hung up after realizing they weren't going to answer and called CVS Customer Relations. I am currently on hold with Corporate Customer Relations and that store is not even answering them, although they have back numbers. This type of stuff only happens in certain communities, this being one of them. But I called corporate and informed them that this is unacceptable, I blame the Store Manager for not making sure all calls are answered in a timely fashion to help assist with questions about products or services from this location. They really have to do better, I will call again next week to see if they answer the phone and if they don't I will be posting an update regarding their response. Side note, I get my scripts from Manhattan and never Ever had a problem with them answering the phone. I wonder why that is? read more

This is the worse CVS location I've been to in NY. The pharmacy waiting time is always long and although they seem to have a lot of workers the wait is always long. I took my dad in for the flu shot and I had an appointment but had to wait over 30 minutes to be told I had to wait another 20 minutes for his flu shot. Will never again make another appointment for anything pharmacy related in this store. I had to give 1 star because couldn't post my revenue without a star. read more

I just came out the hospital and went in looking for Vitamin C and Iron. I cannot bend at the waist or pick anything up due to my incisions. A store employee named Brittany (very beautiful and informative btw) helped me with my questions and needs. I would like to commend her excellent customer service. Brittany if you're reading this, thank you. read more

This rating has gone down down down. I understand in this neighborhood last week we lost Rite Aid two blocks further down the street we lost Walgreens the only other pharmacy in the area. They were slow before all this happened I went to the store to get my meds and the line was around the store. I left. I got on the phone for 3 days they kept me on hold for hours. I finally got a hold of someone in a back office that tried to help me get thru. They gave up and told my they thought the lines were down. Someone did follow up to find out what happened. After maybe 2 weeks I started getting texts saying if I didn't get my meds they'd be returned to the shelf. I called that other number they lady helping me said she didn't understand I had a card on file. Please send her her meds. Well one day I called and a woman answered and said we'll send it right out to you. Really? Smh. It's going to be worse now because they staff is so lax. They have very low energy. With that no one is going anywhere soon. So I just found out the small pharmacy is saying they'll take my scripts from No on. I can walk just one block and get my meds. I'm sure they can pick up the slack read more

CVS Pharmacy - How much longer I was on hold. - A mobile phone screen shows an active call to CVS, with call duration of 30 minutes and 59 seconds, and options like mute, keypad, speaker, add call, FaceTime, and contacts. - Drugstores Near Me - Bronx, New York

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I wish i could give this place NO stars. I regret the day i came here and wish i would of read these reviews before coming. I scheduled a COVID test at the drive thru. I made an appointment online for 10am and 10:10am for my child. I did not get tested until 11:35am. I was beyond upset. When i arrived at 10am there was four cars in front of me. Those same four cars remained there until my aunt went inside and gave them a peace of her mind. We have gone to other CVS sites and have never been waiting for more then 10 mins. We're in the middle of a pandemic and the women behind the window are moving at snail speed. Once my aunt got back into the car, the line magically began to move. I had a little bit of hope BUT when i made it to the window, i had to wait an additional 25mins and i cant help but feel like that was done on PURPOSE. The lady who was helping with the testing was on her phone DOING NOTHING. After waiting we knocker on the window to ask her what was taking so long. She claimed she was entering me into the system but i scheduled my appointment online. When i went to the window she asked for my confirmation #'s and confirmed all my info with me aka i was already in the system. So she was full of it. I will never come here again. EVER. read more

CVS Pharmacy - a woman sitting in a car - A person with dark hair is seen inside a pharmacy through a glass window, with a sign displaying COVID-19 testing instructions in Spanish. - Drugstores Near Me - Bronx, New York

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I transferred all my rx to a location near my job which is so much better. I needed to pick up one of my rx because I was not a work and I was trying to transfer the rx to this location for pickup. Employee answer the phone then hung up. I called back and I was sent to a full mailbox. 2 pharmacies in the area closed and this location cannot handle the load of prescriptions that need to be filled. read more

Won't answer phone. Held listening to music for over an hour. Doctors can't get through on phone option for prescribers. Can't even get someone elsewhere in the store to pick up phone. My doctor prescribes by calling. It's rude and disrespectful of customers. read more

customer service is very bad. I called asking about a prescription if they have it in stock she said no and hung up the phone.

In the pharmacy area of CVS. They are so unprofessional they were on lunch & everyone had to wait till 2 for them to open back up. Once it hit 2 people were still waiting it was past 2 & all you see are the girls not doing their job giggling & talking about food. They finally opened up & I got in line wait about 10 min & I'm not sure who helped me out but I told them what medicine I needed & I needed to wait 15 minutes which was fine I did wait. Then I got in another line to get my medicine & another lady tells me it never went through & I'll have to wait at least another 15 minutes. Why tell me to everything went through fine & to wait for nothing again. read more

My Go to neighborhood pharmacy and drugstore. Conveniently located right near the train station. I stop in to get cash back from the register. Staff is friendly and helpful. The vitamins are usually buy one get one free so that's another reason why shop here.. read more

CVS Pharmacy - Outside - Drugstores Near Me - Bronx, New York

This CVS is my bread & butter. I'm either in here or the Fine Fare across the street. I was so happy when this location opened its door within walking distance of my home. This CVS has so many good deals. One thing I love about CVS is their greeting card section--yes, I'm that person. This location has the most vast collection of greeting cards: Papyrus, Hallmark, cards with music, cards that pop-out, artisanal cards, money holders, and my favorite: blank cards. They also have a great selection of gift cards. This CVS has a great selection of food, too. (Sometimes if the line is too long at Fine Fare, I'll dart in here to see if CVS has it; 80% of the time I can find it here.) They have a Kodak Kiosk area if need you to print photos. (I would call ahead for that because it's down pretty frequently.) Also, the pharmacy staff is knowledgeable, friendly, and they move like a well-oiled machine. I'm glad I live close to this location because it saves my life in more ways than one. read more

This place is a complete joke.. probably the worst place I've ever been to. I made an appointment for COVID-19 Test and waited in the drive-thru line for MORE THAN AN HOUR and finally when it came to us, she said they're done testing for today, and we have to reschedule for an appointment. She didn't even bother to apologize or give a reason for the long wait. Just avoid if you can, it will save you a ton of time. You can thank me later. read more

The pharmacy part is being serviced by non professional if you call you never get the same answer from the individuals you speak to when you call the quickest answer on the phone takes 15 minutes before you hear a human voice and the lines to pick up medication are never ending in two ocasión I have seen impaired Seniors on that line waiting and no one even offers them as much as a chair to sit in read more

They are very irresponsible with their timing, the pharmacy says it opens at 8:00, I've been waiting for a hour and 30 minutes, my sister is diabetic, her sugar was high and the pharmacy was not open read more

Why have a drive thru when your stuck on line for half hour. Everytime I get on line at this CVS its always the same thing. Who is the manager at this cesspool. Get it together people. read more

I am sitting here for over an hour trying to get through to the pharmacy. The representatives keep picking up and hanging up. I'm recording all of this. A representative who said her name was spelled NY, picked up I told her what I was calling for she was supposed to be putting me on hold she actually sent me to a voicemail. This is a minority community and the pharmacy treats customers rude, unprofessional and when a customer speaks up for themselves then all of a sudden the customer is considered rude. read more

So I have too much to say about this place. Worked here for a bit and I have to leave because the store is just not to my standards. whats funny is that the manager Asami is not the issue. He is actually a great manager. The rest of the employees and store once he isn't there acts a damn fool. 95% of the employees are lazy and will throw all the work on actual working workers to the point that its just not the cvs way and it just gets ridiculous. all the work shouldn't not be on one workers back this include put backs, phasing the store and cleaning. Hell no. If there is other workers it seems they just hide or do bare minimum until they leave and then leave the rest on one person. The time I was there I was left wondering what in the actual hell some of them were doing when they were hidden. It is not a team and if you want to work here I suggest you get a cvs job in Manhattan. Because this is not a store that values team work in fact majority of the employees will hide and leave you in the front. An its not like they are working much maybe doing something here or there but if work was getting done the store wouldn't look like a mess. In terms of customer service it is so so and not what I am used to. A lot of the employees do not alert the customers to what can be done for them which is most likely why the customers complain. When I was there it seems some were even shocked I was helping them without an attitude. Beware of a manger called timothy, he is horribly rude not only to workers but customers. He is a complete buffoon and from my observation does absolutely nothing once the main manager leaves to go home. read more

To the losers who thought i was stealing, pay more attention to actual thief's!!!!! Was moving slow checking out the cereal/granola section when an employee kept circling around me, i didn't know why til i saw the opened emergen-C box tucked behind a cereal box near where i was standing! Went to self check out and the security with braids took my stuff scanned it for me instead of me clipping my coupons first! I was so embarrassed, like hello check the cameras! SMH read more

If 0 stars was a possible rating that is what i would give to this pharmacy. The staff is rude and condescending with a hint of racism. Management as well refuses to check the staff and act conscientious in times of disagreement. When the staff is approached by a client with an accent, the staff in the pharmacy area refuse to try to understand the client. The head pharmacist today 5/26/2020 refused help the client also claiming to not understand the client's accent. I am Completely disgusted and disappointed in this facility , this neighborhood is full of diverse population and people. You should be ashamed of yourselves and treat people with respect and NOT call the police on people who are trying to get their medication just because you do not understand them. Shut this facility down!!! read more

most horrible experience of my life I will never go back to CVS to get a vaccine ever and I will definitely tell everybody I know not to go there first off their website is so messed up I tried to book an appointment it wouldn't let me until this morning on top of that the staff can't even book it in the store next I booked my appointment for 1130 this morning I wasn't seen until 1230 can you believe that they got one person doing all that work one person seeing over 25 people from Monday with no help then as long as I waited they gave me a very hard time with using the bathroom I was told to go up front and ask somebody from the store then I was told by those staff members to ask the pharmacy then when the pharmacist open up the bathroom or when she was going to do it she was in a very bad mood about it when I was very nice and polite read more

Horrible customer service in the last 2 months.. medic ation all over the floor. I requested a medication Aimovig for the last 3 weeks.. I'm in sever pain due to lack of medication.. N i still don't have it.. week one.. they have to order it... week 2 they still don't have it.. week 3 my husband is in the drive through n they ask him to go around cause they can't find the med.. go around and the drive through has too many cars.. this is at cvs 1681 Westchester ave Bronx ny. Don't go there at,all cost... I'm changing to rite aid.. the is true bullshit at this poin read more

I have been a customer at CVS on and off for many years. I always get quite a few medications, monthly. You Would think with the business I bring, they would be at least honest With me, and maybe even cordial. Every MONTH it's the SAME thing with the SAME medication, that they are out of stock. Now being that I get my medication once every 30 days, you'd think they would have some already there, waiting for me to bring in my prescriptions. No, it's the same song and dance EVERY SINGLE TIME FOR YEARS NOW! I'm tired of it! I have never tried to get my medications early, EVER! So why am I being treated like a drug abuser??? I feel that I'm being discriminated against because of the medications that I am prescribed! The funniest thing is when I go to CVS in Manhattan, I NEVER have a problem! Imagine that! The pharmacist tried to put it off on the DEA, "that's their regulations........" So I told her about how they have no problem getting my meds in Manhattan, and that it couldn't be the DEA! "Well that's how we do it here in the Bronx!" I was as flabbergasted to hear that come out of her mouth, as I'm sure you are Reading this. I want to report her to someone so badly! If you have any controlled substances DO NOT get them at the CVS at 1688 Westchester Ave Bronx, NY 10472. You will not get them the same day that you need them. Word to the wise, not everyone is a drug seeking, lying, thief that they all assume you are if you take a controlled substance. Some of us have legitimate ailments that take a controlled substance just to deal with such conditions! It really pisses me off that they group all people together and it isn't fair at all. It's actually pretty discriminatory. read more

This store is about 3 blocks from my house, so I was super exited once it opened. The store is always clean and the pharmacist rep are always very friendly. I normally do self check out but have always received great service when needing assistance with a product. They offer great deals and always have good sales going on. My favorite drugstore PERIOD. Pet friendly too. There is also a parking lot... hooray for driving customers, lol. read more

CVS Pharmacy - Drugstores Near Me - Bronx, New York

This is my neighborhood CVS so i usually like to go here to get any items I may need. Lately this place has turned into the GHETTO! Can't find items because they r not restocked the ppl who works there attitude stinks it's like u can tell by the way they talk to customers that they don't want to be there. The self service machines are down and acting up, the photo machine is broken.Then when u ask for a manager u have some hoodlum come to u with an attitude. I had to come here an write a review so people can know what they r walking into sad thing is it wasn't always like this you use to come into the store an get greeted but tonight the "hood" crew was on shift. You gotta do better CVS come on it's called great customer service what happen to those morals for the company when you walk into the store. read more

Who ever is the receptionist at this location she's very RUDE! She was cursing over the phone, put me on hold the phone came off of hold after 30 mins. She was saying in the background it was time for her to leave and she wasn't dealing with it! She then proceeded to leave me on hold for a long time until I hung up! When I called back the phone rang and rang and rang and I cannot get a hold of anyone! I am so very disgusted with this pharmacy!!!! read more

The pharmacy service is horrible. Long lines and rude service attendants. Non- available pharmacists!!!

Their pharmacy pick up times are ridiculous especially during the evening after work hours the last few time I went they only had one person at the pickup counter. the store is clean and staff is helpful but the wait time to pick up scripts need to be improved. read more