The pharmacy here is very busy and understaff but the group of pharmacists and technicians here are knowledgeable and awesome. Keep in mind this is the only pharmacy besides the one at Safeway left serving the growing Bay Point community. I just wanted to get on here to give a shout to the pharmacist French for helping me resolve an insurance issue quickly. I literally waited less than 5 minutes while he was on the phone with the insurance (insurance claims usually take forever!). Because of that I was able to get what I needed for my children. Thank you so much I appreciate you and your team for your help and expertise! read more

They don't answer phone timely, and disconnect you why you are on hold, this is not good service behavior.

Need more professional staffs i've been waiting on the call line for more than 25 minutes and the robot voice kept updated on how there are two people ahead of me. It had been 2 people sine i first called... Do not recommend at all if there was a zero star option i would pick that. read more

I love my local Walgreens, it's such a convenient and great place to head when u don't want to travel across town to go to a different store. Love the staff very friendly! read more

Pharmacy is terrible..letting customers wait for a long time in the line not a single one of them saying or acknowledging that they were there to help you ..I have no other choice to use this pharmacy..because it is close to our house....this is a rubbish RX... don't fill your RX here ...... i don't even want to put a star but it won't let me finish this comment so I have to put 1 star ...I wish there's is Shit . Emojis so I can put 5 shit emojis here ....... read more

Bringing things to my car because I am handicapped and it saves me from taking out my walker.

Pharmacy is trash . Called to check on a prescription and the lady answered and said "pharmacy is busy call back later" and hung up. So I called again and got the same RESPONSE it seems like every time I have to deal with this pharmacy my blood pressure boils .. & That's only the worse of the worse of encounters I've gotten from this pharmacy. I'll get told a prescription will be ready in an hour only to be told it won't be ready until the next day. Like idk if these people are real life just DITSY . Or if they just hate their jobs but some advice to the pharmacist ... take your job seriously. People really have medications that helps with their everyday life's & nobody told you to be here and take care of everyone's prescriptions but since you are DO IT & DO IT RIGHT read more

This is such a terrible location. The pharmacy never picks up their calls. They just put you on hold for 10-20 minutes and then they hang up on you. You'll call back. They'll do the same thing. You call back and try to talk to the manager and the manager doesn't do a single thing to help you. Beyond that, in store it smells like a diaper filled with rotten Indian food and looks like a bomb went off. All of the staff look angry and pissed off 100% of the time. And it's in a really sketchy part of the area so you are bound to get robbed because they don't ever have a security guard. A real dumpster fire of a location. read more

Coming here for over 15 years never had issue before waited for 40 minutes in the pharmacy line just to get approached at the window by a rude pharmacist telling me I have to go inside because the medication wasn't ready when she didn't even check then came back saying she have to clock out right now go inside because I can't wait for my medicine in the line yet I had it to waited over 40 minutes for the one person in front of me, when I asked for her name I was refused the answer they just said it was Pham or Phen that they didn't know! I go inside no line and was handed my medicine right away, I been coming every day for a week and they always told me it was out this is an important medicine I needed for my son! She needs training n how treating people because she was racist and was rolling her eyes at me all the time. read more

Walked to this Walgreens facility for FedEx, I was told the printer doesn't work and they are waiting on a email from FedEx to be able to scan the code!! Unbelievable!! Not only is this facility dirty, the parking lot has trash, glass and just overall disgusting! The useless employees don't know Jack shit, they don't have good customer service! Do us a favor and CLOSE!! read more

Excellent service! Oliver the pharmacist helped me today and was very quick and informative, he was patient and made sure I left happy with the right medication! Please give him a raise ! He's the best! read more

The staff are nice and I usually print from my photos and pick them up here. I live 2 blocks away and had to finally say something about all the trash outside of the building. Its depressing and shameful that it's gotten so bad. You are the only local business that doesn't clean up your parking lot trash. Im including a pic of just one area. read more

Walgreens - a toilet and trash on the side of the road - Drugstores Near Me - Bay Point, California

Stephanie was soooo so incredibly rude, rushing customers to the point of staring them down and screaming across the store "next customer checkout here" on repeat when NOBODY WAS READY YET! Hunting customers down and following them around, rushing them to grab their items and not letting them shop in peace and so they can actually look at the products. Once in line with her, she started yelling to converse with other workers across the store while in the middle of check out. Love everyone else there, and this Walgreens is well stocked. If not for her, I'd say this location is as pleasant to shop at as it's been since opening when I came here daily for snacks as a kid. The older man that I usually have the joy of checking out with is one of the friendliest retail workers Ive ever met. He's been here for years and never has such a terrible, impatient, rude attitude as I experienced yesterday with Stephanie. ... Other notes: pharmacy is slow slow, but if call ahead first to confirm your things are ready and that you'll be there shortly the only significant wait will be in the line infront of you. Trash is abundant outside, but it piles up badly in a few hours regardless of how many times I've seen the workers try to find a solution. If it bothers you as a local, call the city. Walgreens workers are unfortunately not paid to handle the litter and don't have the resources to do it regardless. Sad and disgusting but it's more a bay point issue than a Walgreens one. read more

If I could give zero stars I would this pharmacy has to be the absolute worst place if you need to talk to a pharmacist over the phone you can just forget about it because they never answer the phone I sat on hold for 30 minutes just for them to hang up my father just received a kidney transplant and I needed to refill one of his medications and something went wrong to were I had to talk to a pharmacist and like I said couldn't get anyone to answer the phone worst place hands down read more

Literally the absolute worst pharmacy ever -- especially everytime I try to call in ahead -- to make sure my prescriptions are TRULY ready!!! I get automated notifications that my prescriptions are ready to be picked up, but when I go in, they always tell me they're not ready and will have to come back in an hour!!! Calls are being hung up when I try to call the main store!! And pharmacy department never answer calls!!! Absolutely never helpful!!! Worst pharmacy branch I've ever been to!!! read more

Pharmacy rarely answers phone. Continues to put me on hold. They told me to put my prescription on auto refill. I did and still late every single time unless I call. Walgreens needs to get their act together. There has not been 1 Walgreen pharmacy in this area that has service, efficiency or process down. Time to go somewhere else. read more

The employees are great at this location. Items seem to readily be in stock. The only issues are have are beyond the local control. #1 - the in store prices are WAY HIGHER than the online prices but they will not match their own online prices. I've asked 3 employees including 1 manager and they won't match their own Walgreens online pricing even though the policy online clearly states they do price match. The in-store pricing is often a full dollar or two PER ITEM higher than online. #2 - the outside parking lot is filthy. You literally open your door and climb through stacks of trash. They (or their property manager/owner) need to address this. read more

I don't know how they are still in service tge drive thru has been closed for a month the pharmacy line is out the door its never stocked and when I call to ask a question to the pharmacy they never been asking u been calling them for the past 4 days read more

Literally went inside picked up my meds. They said call if i have any questions just wanted to know if my meds can be taken together and they have picked up the phone 3 times and put me back on hold. The last time a lady answered and said "No" and put the phone back on hold. I know for a fact there was only 1 person behind me and 3 people working pharmacy. read more

Please provide more staff that will assist to the elders of Vista Del Mar/ San Marco senior's please lobe this place

This place is off a Main Street but pretty busy. There's a lot of parking but it's pretty congested. They have a drive thu pharmacy. The place is like every other Walgreens over priced but convenient. I went because I need to get something fast. There was a long line and I'm 8 months pregnant sitting there waiting in line. A cashier by the name of tyree opened a new line and let some lady who wasn't in line go before me. I felt so disrespected I'm hella pregnant patiently waiting and random person who didn't wait in line. Beyond annoyed was an understatement. I did not say anything because he obviously has no common sense and I was not going to dumb down to a worker with no ethics and customer service. read more

Really good customer service. They are so friendly Good productos, I am coming for 5 years

I really don't like to leave negative reviews, I prefer to support our local businesses and keep tax dollars close to home...however, this has got to be the most ridiculous pharmacy I have ever dealt with. I've lived nearby for almost 7 years and with all the reviews about how bad the pharmacy is they have had more than enough time to get their act together. I've been sitting in this stupid drive thru for 36 minutes with only 1 car ahead of me for Rx's that have been ready since Thursday (it's Monday). The staff are usually cordial and helpful, I understand they get frustrated when everybody is angry and upset about the service, or lack thereof, they are receiving. At this point all I can say is CORPORATE DO YOUR JOB AND FIX THIS MESS!! The way this store is run is absolutely unacceptable...hire more pharmacy techs, provide better training, whatever you have to do. I would be fired if I allowed my department and staff to be run this way, how do you all get away with it??!!?? read more

Been coming to this pharmacy for 10 years. Recently having surgery, I've been given pain meds. After my doctor wrote me a second prescription, fairly soon after my first the pharmacy wouldn't take it. When I tried to pick up my prescription the employee working there made me feel like I was a drug addict looking for my next high. It was Crazy how they treated me. I asked the pharmacist to fax or email my dr to get the prescription worked out. She said she would. Fast forward 4 days (no pain meds) I go to my dr apt and mention my situation with the pharmacy. My dr got straight on the phone with Walgreens. She couldn't understand why they didn't even attempt to get ahold of her. Now I'm back the Walgreens. Please believe me when I say I will never fill another prescription here. Or come here for any reason. read more

I would like to give a Big Shout out to Chris B pharmacy manager at Walgreens Bay Point. After getting the run around from my husband's insurance. I was frustrated,and unhappy. Chris noticed my frustration and with such kindness and genuine caring he explained the situation with my husband's insurance. The insurance representative stated that someone at Hartford Ins dropped the ball and failed to sign the approve my husband's post op meds! After several calls and four times of returning to pick up his meds, Chris noticed my frustration! It makes a difference when someone takes the initiative to help a frustrated costumer as I was!! Finally the problem was solved! Instead of working with several staff members as last time Chris took the initiative to take care of the problem!! Followed through to help solve my problem!! He also put my husband on automatic refills!! A game changer!! He was wonderful, kind, and most of all was patient and listen to my concerns! On behalf of my husband and I, Thank You so much for your Great costumer service Chris B!! Your such an asset to Walgreens pharmacy!! You make them Shine!! Chris is a representative of Walgreens pharmacy then the competition has met its Waterloo!!!!.......Thank You again,Marcy Romo read more

So glad we have another convenience store to relieve the overload of people at Rite Aid and Safeway on Bailey Road. This area really doesn't have enough places for ALL these people to go. Plus I love a sparkly new store. read more

I have never been so upset before ever. I've printed photos that I OWN from JCP here with no problem but today the manager would not give me my photos. Nor was I able to receive my personal cell phone photos. They didn't even know they were jcp photos as I uploaded them from my personal files. They asked for a photographer release on letterhead. I called JCP and even they are shocked at walgreens request, in fact I have to wait for a higher up manager to help me. You've lost all my print business. I wont even return to another walgreens. You're within a mile of other printing facilities. You officially made me a CVS customer I could live without getting my JCP photos but really refusing to give me my cell phone ones has pissed me right off. read more

Drive thru is a joke. I have been waiting for 20 min. 10 min at the window. 3 people working. If you have three people. One should be at the window helping the drive thru. There is 6 cars behind me. I will never come back here. Changing Walgreens ! read more

Well if you've seen the other reviews, they're spot on. This place is slower than slow. Been sitting waiting not only in line, but at the window for nearly 25 minutes after ringing the call button and being told I'd be helped in "a few" minutes. Worst drive through pharmacy I've ever stopped at and clearly I need to go elsewhere next time. read more

I basically only come here for redbox. The store is quite clean and the manager is always wandering in the store. Not sure if thats a good or bad thing but anyhow, OK cashiers and they have everything you need for a normal,average,everyday life. The pharmacy department is racist by what i hear but i have'nt experienced anything racist. Yet. Overall an ok store. read more

Was in a hurry to pick up an item. The store itself seemed clean and well stocked. The two employees I saw were friendly. My biggest gripe is the dirty parking lot. There is litter every where and it's not just from one day! read more

They always have a lot of great things on sale. The cashier is normally always aware is the in store coupons going on, and will apply them as necessary which is awesome. I've saved almost $10 in one visit because of this. The store is very orderly but unfortunately it appears to be understaffed. read more

5 stars goes to the very kind cashier up front. She was happy to help me return some brand new headphones when the Walgreens off Railroad wouldn't, (although I had my receipt and rewards card) and help she did indeed. Her positive vibes made my day a whole lot better after having a very negative Christmas Eve. Thank you for helping me get some gas money to make it home in an emergency situation LOL As for the Walgreens it self, it's just another corporate Walgreens, what do you expect, a Nordstrom experience? I will say this, it's kept up in good shape though regardless of the area it's in, which is the nicest in the city (sarcasm). Oh and the pharmacy always seems understaffed, if you need your meds asap, I suggest you go somewhere else. I once sat there with a killer monstrous toothache for over an hour waiting for my ER prescription to be filled. Thank your sweet cashier for the 5 star review! read more

The pharmacy is ridiculous on how long they make you wait! There is 3-4 people working but yet only one person helping customers! They need to step it up or hire more help. Its so unprofessional! I was waiting in drive thru for over an hour to pick up my daughter's prescription! I only come here because its close to home but will need to find somewhere else soon read more

Normally I hate coming here for my prescriptions due to how long it takes almost every single time! However thanks to Kevin & Somkit in the pharmacy I come back because when either of u r there Im in and out.. the store is so close and theres a drive thru that helps when running errands with my kid... i love that they r so quick and get me in and out without it being such a hassle! read more

I wish I I could give this place a zero star but that's not possible the customer service in here is horrendous and for that reason I will never be returning again. I came for weeks ago to get film developed once the pictures were ready I did not receive a phone call that they were at the store. After deciding to come on my own accord the attendance in the store were very unhelpful and getting my pictures one of them even took another customer ahead of me and I was in line before that customer which slowed down my checkout process by 10 minutes because the individual who cut was taking passport pictures for their entire family. Do not give the store your money. read more

I applied here because it said they were hiring and they had a sign on the door saying they had interviews last Thursday from 2-4 so I went in for the interview turns out the manager wasn't there (rude,racist manager btw) so I tlked to the assistant manager Rita she was very nice ! And told me to call on Monday I call today and I tlk to the manager and he told me that my schedule wasn't going to work for him eventhough they had said they were flexible with their schedules he said I had no experience in retail so that wasn't gunna work either and he went on and adviced me to apply at McDonald's which made it all worse he already wasn't nice. HORRIBLE EXPERIENCE ....no offense to McDonalds probably would of been a better experience w/o a racist manager. I'm sure the McDonald's manager wouldn't tell me to apply at Taco Bell. If you wanna have a good day don't coke to this Walgreens read more

This pharmacy is disgustingly understaffed and under educated. I come here for one medication routinely and every month they mess it up. Also not to be an asshole but I can't understand them. I am changing locations. I really hope they receive new management or shut down. read more

This must be the worst pharmacy in the area. The customer service is non existent. The staff do their very best to ignore you as you patiently wait for over 45 minutes at the drive thru window to be tended to. They're no different if you walk inside and wait in line. There isn't ever a sense of urgency... considering they are providing meds, you would think they would at least pretend to care. Oh look, one just made eye contact and quickly looked away. Sorry sweetie, still here... Definitely moving my prescription to a different pharmacy. read more

This Walgreens location has friendly staff and a clean store. One thing that could improve is the pharmacy, as it's understaffed. The long wait time in line and weeks to fill my daughter's prescription caused me to switch to CVS. However, I still will remain a customer at this Walgreens. There are some key personnel here who seem to be very knowledgeable in the current promotions, sales, products and services and help and listen if I have any questions or suggestions. There are great sales here and this location carries a lot of products that I like, need and want. There's also a convenient redbox kiosk outside of the store if you want to grab a movie on the way out. read more