I can't say this applies to every associate, but the majority of them- including "managers" are…read moreabsolute snobs. First experience; It's my day off, so God forbid I want to dress comfortably and wear my sweats and a hoodie, not bummy by any means, just stylish and comfortable. I had the intention of buying 3, THREE full size Ariana Grande perfumes. I stood by the perfume area for 40 minutes. So many workers walked by including managers- but couldn't be bothered. I was very frustrated, so much so that one of the makeup staff noticed my frustration and asked if I needed help, and left their area to come help me. (They are like a diamond in the middle of a heap of coal, and I appreciate them). I proceed to the register area and lo and behold a few of the associates that WALKED RIGHT BY were all congregating at the register desk. Not actually working on the registers- just standing around giggling and gossiping. I did not want to be a Karen. But I had to say something. I asked for a manager, and one bravely stepped to the plate- prematurely assuming she was going to shut me down. Oh honey, no. Unfortunately for her, I noticed she was the manager that walked right by me with her nose snubbed in the air. I let her know how rude her and her staff were with the exception of the one sweetheart associate. She didn't even apologize. She just stood there annoyed with an "as if" attitude. Months later... I still had a sour taste in my mouth from my first visit, but I had no choice. My foundation was in store only, so I had to suck it up and go. I went inside and I didn't recognize any of the workers, it seemed like all new staff. I don't think it would be far fetched to assume they have a high turnover rate. The atmosphere was still snobbish, but it's Boujee Brentwood, par for the course. I found a few extra things, bringing my total to an expected $100ish. As I was standing in line, I overheard cashiers asking the other patrons if they wanted the free samples. I remember now that usually Ulta will give free samples with a minimum purchase. As I finished checking out, I noticed the cashier did not offer a sample. I didn't want to be a beggar but I quietly asked anyway. She acted like I was speaking Alien, and asked for a managers help. He wafted over and gladly asked what he could do to help. She told him I was asking for free samples and he quickly changed his demeanor from glad to perturbed. He loudly invited me to see what samples he had available, making a scene and announcing the inconvenience of having to go through boxes of samples behind the register. I was humiliated, oh but that was a mere taste of what he had in store for putting him out. He made sure to raise his voice when offering me each sample, individually explaining their benefits. He proceeded something to the effect of; This one is for WRINKLES, This one is for BAGS under your eyes, and this one honey- you could really benefit from this, if you use this every day- YOU WOULDN'T HAVE TO USE SO MUCH MAKEUP. I was absolutely embarrassed as I noticed every customer in line was staring at me with mixed reactions of either empathy or enjoyment. I have ZERO wrinkles and I barely had any makeup on that day. Never, ever again. If I have to buy anything from Ulta, I will only ship.

Love this store I…read morehad an appointment to get my makeup done today for a theme party Charisse F. Nailed the look I was going for she even made time to curl my hair she did an amazing job, not to mention she is hella funny and cute she made my time their go bye so fast ! I will definitely make an appointment with her in the near future I almost can't wait for another event !! Thank you Charisse

I visited this store in April this year to buy lipsticks. I paid the full amount before I left, and…read moreI gave the staff my MAC membership number to process my order. Now when I want to buy other items on your website, I was surprised to find out that your platform claims my April purchase has not been fully settled. The website says I still owe you more than $11. I was completely shocked to see this message! I spent hours calling your customer service line, and the experience was terrible. This billing issue still hasn't been fixed after all my attempts. I also tried calling the store's direct phone number, but the line never connects.

Had such a great experience here! I came in to the store because i needed some guidance on certain…read moreproducts to get. One of the employees in particular was so helpful, her name was Osha! So so sweet and really helped point me in the right direction. Some other poor reviews here were about not being greeted - however in my opinion, i dont like to be overwhelmed with a chorus of "hello!", so i definitely didnt mind. it was nice to look around before being approached by Osha. Everyone was so nice, but she was awesomely helpful - and this was my first time in MAC! Highly recommend! Theyre not judgemental, very clean, well stocked! :)

I cannot say enough amazing things about my experience with Vivian at the JCPenney Salon! I came in…read morefeeling hopeless after a major color mishap elsewhere, and Vivian completely turned everything around. She is a true artist when it comes to color correction -- not only did she restore my hair, she made it look even better than I ever imagined. Vivian took the time to really listen to my concerns, explained the process thoroughly, and made me feel completely comfortable every step of the way. Her expertise, attention to detail, and genuine care for her clients truly set her apart. My hair looks healthier, more vibrant, and absolutely beautiful thanks to her incredible talent. If you're looking for someone you can trust with your hair -- especially for something as tricky as color correction -- Vivian is the one. I will never go anywhere else. Thank you, Vivian, for bringing my hair (and my confidence!) back to life!

JCP Beauty Salon in Antioch. Maya is the worst stylist EVER. She doesn't know how to color grey…read more Your hair will be dry and polka dots. JCP Antioch Beauty Salon have a high turnover of stylist. Not professional, bad attitude.

Brought my son to get a haircut. Miguel was nice and did great! The person that answered the…read morephone when I called to schedule the appointment was nice as well.

I like the availability of appts and how quickly I can get a haircut in about 10-15 mins. Very…read moreconvenient for my busy lifestyle. There are many stylists there and each have their own sense of style. Try a few and pick a person that you like best.

Friendly ambience and service was so great Everything is…read moresmooth if you make the check in on line and you know how long you going to wait. The keep a file and when do you return they know exactly the way you like your haircut Today the hairstylist was Sandra. I really recommend her. Good job!!

Tried to walk in , but staff was unpleasant . Contact made with employee and never great or asked…read moreif I needed assistance . Then when she finally came to front counter and I asked about a service , she stated that this was a clipper cut only establishment . And walked off . It was so very off putting and awkward . To the point another customer said well hopefully you don't have anymore questions . To lighten the moment

I was in need of sandals and realized I had never been to this particular store. Made a trip and…read morefound several cute pairs of sandals! The checkout process was easy peasy. The store is nice and clean. I did find some sandals online for cheaper. So I would say look for your shoes online, and either have them shipped for free to your home or pick them up at the store! You're also able to use your rewards online super easy as well!

Very disappointing customer service experience at the Brentwood Sand Creek location. The process…read morefor retrieving the matching shoe was unnecessarily inefficient and frustrating. The sales associate had to search through a large number of shoes behind the register just to find the match. When I tried to provide feedback about how the process could be improved, the manager, Kyle, was dismissive and not receptive. His response was that the process came from corporate and was better than the previous process. While that may be true, there is still clearly room for improvement. Management should be more open to customer feedback, especially when it is intended to improve the customer experience.

Michelle is amazing! I usually get waxed by her and she's always on point! I just had my brows…read morelaminated for the first time and they turned out beautifully! Shes the best around!

Took my daughter here for homecoming and the girls were rude. She has gotten her eyebrows done…read moreseveral times at other places and since this is close to our house, we thought it would be a nice change rather than driving all the way to Walnut Creek. Even though Walnut Creek is more expensive I understand why people go there, they treat you well and understand hospitality. This place did not make her feel welcome as it's in the ULTA beauty store I would think that they would be overly nice so you come back and shop in the store, but it seems they don't care about that either I was really hoping I was really hoping for a good experience, considering it was her homecoming the following night it would've been nice to start off on a good note. I realize it's not a glamorous job, but if you don't like it, don't do it.

Disappointed with the service. They gave me a shampoo and haircut but didnt even botther to blowdry…read moremy hair and clean the hairs on my clothes. 1st time to experience a salon not giving a blowdry. I dried my hair at home and noticed my hair is uneven cut. I was in a hurry so i let it pass. Definitely not coming back and def not recommended. Also not very friendly staff.

I can't speak to their hair styling expertise because even though the door says walk-ins welcome…read morewhen I walked in for a simple shampoo, cut, and basic style I was very rudely told "Not today. You can make an appointment for tomorrow." In those exact words and a very abrupt harsh fashion. I understand if you're having a busy day and don't have the time to accommodate a walk-in but there is a way to express that without making the customer feel like garbage. There was only one customer in the place but there was also only one employee so maybe a stylist called out or something but I was just completely taken aback by the way I was spoken to.