This is my first buying items from Sephora online. I am very disappointed when I open the mailed box the the item is out from the item box & I don't feel confident of using an opened item. Now I am worried because I just order online a Clinique facial moisturizer if this is the case I feel my buying from Sephora is a waste of money. My items is a bad order. I never had a problem of the items I bought online from other businesses especially Macy's. read more

Sephora - Sephora delivered items - Cosmetics & Beauty Supply Near Me - Antioch, California

don't feel comfortable shopping here in comparison to the DTD location in Anaheim. this location's security is even nicer than some of the workers that work here. i go here when I'm too lazy to drive to Concord and deal with that madness. 2 stars for location and cleanliness- sorry read more

I'm usually not a fan of makeup stores. I guess this is because of the feeling I get when I go to Ulta. I was very pleased with this Sephora location. The staff was very pleasant. The product was available. Prices seemed good. I purchased 3 things. Overall, I would definitely chose this store over going to Ulta. read more

So I usually avoid going into makeup stores in general (I used to work in one and it wasn't pleasant) so let's just say I had a bit of anxiety about being judged coming here. The ladies here eased that though, I wish I would've gotten the name of the one woman who went out of her way multiple times to look for product for me and help me out. The cashier was also sweet and gave me my birthday gift which she suggested. Overall amazing customer service, way better than some other makeup stores in town. I'll definitely be back here thank you girls! read more

My favorite place to grab makeup staff is always friendly ready to meet my needs and help

I am not the one to usually write a bad review, but there is a worker here in particular that makes it difficult to be a customer here. All of the workers here are great, except for Tammi. On multiple occasions, she has rudely argued with me AND denied me in regards to returns, exchanges, and gift cards. She did not allow me to use Sephora gift cards because it was inside JC Penney, and when I drove another hour to the next nearest Sephora in a JC Penney they allowed me to use the gift cards with no questions asked. Also, she did not allow me to return something after a week because HER employee did not give me a receipt, although the purchase was on my Sephora account. She argued with me and accused me of stealing even though it was clearly purchased. Then, she would not allow me to get Sephora store credit, only a JC Penney gift card. However, I then took it to the Sephora in JC Penney in Sacramento and they gave me store credit. Every time that I have had encounters with her in this store she has been rude and does not honor the policies of Sephora. I have had to drive multiple times to Sephora locations that are an hour away or longer just because she does not apply their store policies correctly. Overall, it is now an inconvenience that I cannot shop at my local Sephora because of a rude and demeaning employee named Tammi that does not follow the store policies. I am an avid Sephora shopper, but because of Tammi I will not be spending my money at this location anymore. Just wanted to warn people just in case Tammi treats you disrespectfully, try another Sephora location and they will help you more than Tammi ever could. read more

I am not a make-up girl. However, I wanted to purchase foundation that would look really natural and work for sensitive skin. I was blessed to have Elizabeth (assoc. O690) assist me. Not only was she knowledge about the products, she provided me with a perfect foundation and mascara match. I appreciated her excellent customer service because when I arrived she was the ONLY associate in the store. She acknowledged each of the guests in the store while not appearing to be agitated that she was working alone. Thank you for exceeding my expectations Sophora. read more

Love erica who did my makeup for my June wedding. Her attention to detail and gentle presence is why I chose her over the other artists available! The staff was also kind and supportive but I could TELL that some of the drive-by compliments during my session was a part of their routine. I would share with management that this expectation/practice not be so frequent as to preserve the authenticity of it - your customers can feel it. For those considering makeup services, I do recommend scheduling a test run for any major event and be open with what is/is not working. I would bring my business here again read more

So this post took way to long for me to post but I was very impressed with the people at this Sephora! Tiffany and her crew helped me on July 28, 2019 and did an awesome job! They didn't make me feel uncomfortable by bombarding me with offers but when I asked for help, Tiffany was extremely helpful! She matched my skin with a makeup that I use now everyday and it looks great! As a clueless applicator of makeup...I couldn't have been more grateful! She also gave me some samples of face wash that I have to get in there and buy because I love it! This visit made me feel great so I ended up shopping in JCPENNY because of this experience and spent more. (I usually don't like shopping). So thank you for fantastic customer service!! I will be back! FYI...this is the kind of assistance you can't get online so please remember that if you're thinking about closing stores. Thank you! read more

The little blonde girl helped me out with some face care samples, everything over all was just super chill.

Elizabeth was great ! She was super nice and very knowledgeable. It was my first time here & I would definitely come back. She worked alone and the store was very busy and still she provided quality service to her customers. read more

Went into Sephora last night (First time here usually go to the Veranda in Concord Sephora) Anyways I walked in no welcome to the store or hi hello how are you doing. I picked up the eyeliners I came in for and walked over to the perfumes and continued to walk around looking at stuff almost like waiting for someone to say Hi! can I help you ? Like every other Sephora I have been to has been overly helpful. I walked up to the cashier and was met by a girl with an A name (I'm sorry I think her name was Aedi or Audi) but she had blonde hair. I stood there no one else was in front of me I asked her if this is were I check out at, she proceed to say well if you're done than yes. She rings me up asks if I have a JCPenny rewards or just a Sephora one (just a Sephora one, excuse me a Sephora rewards account is awesome!!) so I said I have a Sephora one and give her my number she hands me my bag. Any person who goes to a Sephora knows they give free samples in the bag so I asked where are the free samples and she says umm this isnt a normal Sephora and I said oh well the one in Concord gives them freely she said I don't know why they do that. I must of given her a facial expression because she was like well I can make you up to 3 samples any liquid or powder and I was like ok wow. So I grab a perfume and I asked would this count as a sample since it is liquid she said I can't see that so I brought it up to her and she said ya I can make a sample out of that hold on and hands me my sample. I appreciate the sample but did not appreciate the entire experience at this store and that is why I will be going to Sephora at the Veranda from now on read more

VERY friendly staff!! I went in with my best friend (we are 13) and they two ladies were talking to us and being very friendly. They gave us amazing samples and were absolutely the best!! read more